Season Tickets 2021/22

[Jamesie]

Early Bird pricing ran until 3 July last year - wonder how long we’ll see it in place for this time

[StevieC]

I looked at Direct debit and the blurb never said anything about 6 monthly payments. You would have needed to know that before choosing and as I went straight from renewal email using the buy now link I was unaware there was even a interest free option. I only found that out reading this thread later.

I'll leave it there as most look like they have navigate their way to their chosen option and had awareness of everything they were signing up for. I'll wait for the ticket office to get back to me and I am sure they will sort it out.

I did the same, straight from email to renewal .. and at no point did it mention what was involved with the Direct Debit option.

It was only after coming on here, and following the links kindly shared, that I found out what the Direct Debit option was.

[Radium]

When I went to pay, I had the option for paying with card, direct debit or instalment plan.

I had to choose one. You must have had to do the same?

As someone who would have taken on the 6 month payment plan, I didn’t pick up on the meaning behind direct debit and have paid £70 to another company for my season tickets. I hadn’t seen mention of the club payment options.

This is on me and I made that decision.

What is positive about this thread is that others who might make the same mistake/ not pick up on what is on offer, will be aware.

I won’t be complaining to the club or the finance company that were good enough to give me credit.

My hope would be that the club consider my experience (and that of others) and look at how others can be stopped from making the same mistake.

Will teach me for doing it quickly during my lunch rather than waiting till I finished.


Sent from my iPhone using Tapatalk

[Sir David Gray]

Early Bird pricing ran until 3 July last year - wonder how long we’ll see it in place for this time

Especially since we're about a month later in putting the season tickets on sale this year.

[JohnM1875]

Over 1000 sold in the first day is some effort! Well played to all who have done so!!

[RossScott1991]

Question. If you choose one of the finance options , 6 months or 4 monthly payments. Can you pay it up quicker once you have agreed to it or is that set in stone

[StevieC]

Question. If you choose one of the finance options , 6 months or 4 monthly payments. Can you pay it up quicker once you have agreed to it or is that set in stone

It’s not so much a choice and more about when you sign up. If you sign up for it now it’s 6 months. If you sign up at the end of next month it’s 4 months.

Nothing I could see about early repayment, but I’m sure if you wanted to the ticket office would facilitate that once it was open.

[DaveF]

Renewed. Hopefully I see the inside of ER and Robbie's in August.

[Danderhall Hibs]

I did the same, straight from email to renewal .. and at no point did it mention what was involved with the Direct Debit option.

It was only after coming on here, and following the links kindly shared, that I found out what the Direct Debit option was.


As someone who would have taken on the 6 month payment plan, I didn’t pick up on the meaning behind direct debit and have paid £70 to another company for my season tickets. I hadn’t seen mention of the club payment options.

This is on me and I made that decision.

What is positive about this thread is that others who might make the same mistake/ not pick up on what is on offer, will be aware.

I won’t be complaining to the club or the finance company that were good enough to give me credit.

My hope would be that the club consider my experience (and that of others) and look at how others can be stopped from making the same mistake.

Will teach me for doing it quickly during my lunch rather than waiting till I finished.


Sent from my iPhone using Tapatalk

There’s normally a “cooling off” period with finance applications. It’s likely you’ll have a few days to cancel the application and then reapply for the direct debit scheme.

https://www.citizensadvice.org.uk/debt-and-money/borrowing-money/cancelling-a-loan-or-credit-agreement/

[HibbyAndy]

Sorry for being thick but how do you renew ?:confused: It's Showing me a map of the seating arrangements and what stand and what seats to click on but i can't click on my own seats

In years gone by i just go to my basket and the seats are their to renew

[HibbyAndy]

Had to link my account with Eticketing so sorted :greengrin


Renewed x2:cb

[Billy Whizz]

Sorry for being thick but how do you renew ?:confused: It's Showing me a map of the seating arrangements and what stand and what seats to click on but i can't click on my own seats

In years gone by i just go to my basket and the seats are their to renew

Click on notifications after you log on Andy
Then renew😀

[O'Rourke3]

Click on notifications after you log on Andy
Then renew[emoji3]Log in first. I had the same issue for a couple of mins.. .

Sent from my SM-G965F using Tapatalk

[GreenCastle]

Renewed - see it as my membership to my local community club.

Obviously possible may not get to see every game but trying to help the club grow further and compete is important.

Also understand everyone’s circumstances but hopefully we can get good numbers signing up.

[Garymcl]

Renewed 4 in ff lower first season for my 6 year old granddaughter don’t know who’s more excited me or her lost her daddy to Covid last year he was a big hibby and was planning to take her gonna be very emotional first time we are allowed in ggtth

[ahibby]

Renewed 4 in ff lower first season for my 6 year old granddaughter don’t know who’s more excited me or her lost her daddy to Covid last year he was a big hibby and was planning to take her gonna be very emotional first time we are allowed in ggtth

Sad and heart warming thanks for sharing. Puts situations into perspective.

[Dmas]

I’m swithering on season tickets for me and the boy, I’m unsure if he’s too young yet to be honest just turned 5 so just looking at options, in the family section FF Lower there is a adult option and adult family option what’s the difference? both the same price is the child ticket at £50 only available with the adult family option? Child ticket prices at £85 in west lower where I’m also considering

[weecounty hibby]

Sorry for being thick but how do you renew ?:confused: It's Showing me a map of the seating arrangements and what stand and what seats to click on but i can't click on my own seats

In years gone by i just go to my basket and the seats are their to renew
That's exactly the same issue as I have and got the same advice yesterday to no avail. Have emailed the ticket office to try to sort it. It is still the same for me today

[CMurdoch]

Renewed 4 in ff lower first season for my 6 year old granddaughter don’t know who’s more excited me or her lost her daddy to Covid last year he was a big hibby and was planning to take her gonna be very emotional first time we are allowed in ggtth

Wow, terribly sad. We sometimes forget that there are real people and tragedy behind the numbers.
I hope the football can bring you both some happiness next season.

[HibbyAndy]

That's exactly the same issue as I have and got the same advice yesterday to no avail. Have emailed the ticket office to try to sort it. It is still the same for me today

I logged out then logged back in then something popped up telling me to Link my account to E ticketing , Basically put in your client ref number in a box , Soon as i done that it told me i have 2 season tickets to renew in my basket , Hope you get it sorted mate :aok:

[CockneyRebel]

I stupidly clicked instalment plan instead of direct debit. Is there a way, without contacting the ticket office to change now or do I just bite the bullet and pay extra.


I clicked Direct Debit by mistake. Emailed ticket office yesterday and got a reply this morning saying it had been cancelled and my seat would now show as available to me again.
Just need to do it again but at a pace relative to my pc competence (don't even have a smart phone, the one I have is only one step up from an abacus):greengrin

[Booked4Being-Ugly]

That's exactly the same issue as I have and got the same advice yesterday to no avail. Have emailed the ticket office to try to sort it. It is still the same for me today

Have you set yourself up with single sign-on and signed into your account?

[weecounty hibby]

Have you set yourself up with single sign-on and signed into your account?

Yes, done all that. It recognises that it's me, has my name, client ref numbers all correct etc. Just no notifications or opportunity to buy my tickets

[Booked4Being-Ugly]

Yes, done all that. It recognises that it's me, has my name, client ref numbers all correct etc. Just no notifications or opportunity to buy my tickets

Ok, sorry man, just checking. I just checked mines and there is a small inconspicuous 'sign in' link at the top of the page. When i click on that I can see my ST's sitting there after clicking SEASON TICKETS.

Hope you get sorted.

[weecounty hibby]

Ok, sorry man, just checking. I just checked mines and there is a small inconspicuous 'sign in' link at the top of the page. When i click on that I can see my ST's sitting there after clicking SEASON TICKETS.

Hope you get sorted.
No problem. Happy to take any advice. Have also used the log in button and again it takes me to the ticket page, recognises me and my client ref but no option to buy. Guess I'll need to wait on TO getting back to me

[wookie70]

As someone who would have taken on the 6 month payment plan, I didn’t pick up on the meaning behind direct debit and have paid £70 to another company for my season tickets. I hadn’t seen mention of the club payment options.

This is on me and I made that decision.

What is positive about this thread is that others who might make the same mistake/ not pick up on what is on offer, will be aware.

I won’t be complaining to the club or the finance company that were good enough to give me credit.

My hope would be that the club consider my experience (and that of others) and look at how others can be stopped from making the same mistake.

Will teach me for doing it quickly during my lunch rather than waiting till I finished.


Sent from my iPhone using Tapatalk

The club just replied to me as I mistakenly took out the finance option. I didn't follow through with the emails V12 sent so have not signed the agreement with them. The club have said phone V12, cancel the arrangement, let them know and then they can reset the system and you can go in via the DD option. I wonder how many the poor comms on this has caught out. Just off the phone to V12 and it only took 5 mins to sort out. Hopefully hear back from the club soon and get on with buying my two STs

[weecounty hibby]

No problem. Happy to take any advice. Have also used the log in button and again it takes me to the ticket page, recognises me and my client ref but no option to buy. Guess I'll need to wait on TO getting back to me

Just checked again to make sure it wasn't me just being stupid. Everything seems to be fine, SSO sorted, profile OK, accounts linked, client ref ok, name ok but no option to buy my seats.

[WhileTheChief..]

Was your seat in the FF upper? If it’s executive or the old singing section that might explain it?

Can’t think of another reason seats that were being used last season aren’t available now?

[weecounty hibby]

Was your seat in the FF upper? If it’s executive or the old singing section that might explain it?

Can’t think of another reason seats that were being used last season aren’t available now?
Nah, not fancy enough for exec and not daft enough for SS anymore. Maybe the folk around me have complained and I'm no getting back!

[badabing67]

Apologises in advance if already mentioned I renewed yesterday, but will we still be using the same ticket to access the ground when we get back in. Also while I'm here does anyone know if we do qualify for the the group stages for the Europa League group stages, will the club offer a Europa League Season Ticket package for the home games. which can be added to the existing season ticket. Obviously after there has be a draw etc and we know who we would be playing. Just a curiosity.

[HibbyAndy]

Apologises in advance if already mentioned I renewed yesterday, but will we still be using the same ticket to access the ground when we get back in. Also while I'm here does anyone know if we do qualify for the the group stages for the Europa League group stages, will the club offer a Europa League Season Ticket package for the home games. which can be added to the existing season ticket. Obviously after there has be a draw etc and we know who we would be playing. Just a curiosity.

Hopefully a new card sent out my current cards barcode is fading !

[HairyMM]

Does anyone know how to resolve the under noted message? Last night I was able to add my 2 tickets to basket and go through the payment process 3 times (including text verification) before being locked out. I have tried again today and unable to add tickets to basket and received the following message!! No answer on either mobile numbers so stuck and unable to renew......any guidance appreciated as keen to give Hibs my money.



https://media.tmtickets.co.uk/uk_hibernianfc/en-gb/assets/team.2941.png?etag=63c76685b71d1ffbdc9e410799ac687 e
2021-2022 SEASONEaster Road Stadium



FIND TICKETS (https://www.eticketing.co.uk/hibernianfc/EDP/Season/Index/2941?returnUrl=%2Fhibernianfc%2FSeasons%2FSeasons)

Season Ticket RenewalsCould not add ALL seats to the basket (some might have made it), usually because they are already locked by someone else.

[Rattler]

Was your seat in the FF upper? If it’s executive or the old singing section that might explain it?

Can’t think of another reason seats that were being used last season aren’t available now?

Shouldn't think that's the issue - I have 2 in the FF upper. 1 in the exec section and the other in the old singing bit and they're both showing on mine.

[NthCarolinaHibs]

Apologises in advance if already mentioned I renewed yesterday, but will we still be using the same ticket to access the ground when we get back in. Also while I'm here does anyone know if we do qualify for the the group stages for the Europa League group stages, will the club offer a Europa League Season Ticket package for the home games. which can be added to the existing season ticket. Obviously after there has be a draw etc and we know who we would be playing. Just a curiosity.

Same ticket to be used next season,as this season,unless your seating option changes..

[badabing67]

Same ticket to be used next season,as this season,unless your seating option changes..

Cheers :aok:

[bingo70]

Just renewed and moved to the Famous Five upper.

I am in the section the other side of the singing section, sorry if it’s been spoken about before but does anyone know if there’s still plans for them to move?

[.Sean.]

Just renewed and moved to the Famous Five upper.

I am in the section the other side of the singing section, sorry if it’s been spoken about before but does anyone know if there’s still plans for them to move?
Have the no moved to section 45 in the East?

[Oscar T Grouch]

Have the no moved to section 45 in the East?

:agree:
‘Since 1875’ are a big part of the atmosphere at Easter Road Stadium, which is why they relocated to the East Stand in Section 45.

If you’d like to be in and around them, the core group are based in rows AA and BB of Section 45 of the East Stand and there are spare seats in the surrounding areas.

[Brightside]

Same ticket to be used next season,as this season,unless your seating option changes..

I'd hope its a full digital option now. Its kind of half worked in the past.

[marinello59]

I'd hope its a full digital option now. Its kind of half worked in the past.

It is, it goes in to your digital wallet on your phone.

[bingo70]

Have the no moved to section 45 in the East?

Cheers mate.

No going to lie, breathing a sigh of relief after hearing that, I was dreading the prospect of putting up with that drum all season 😂

My boy will be disappointed but he’ll get over it.

[Brightside]

It is, it goes in to your digital wallet on your phone.

Current card doesnt scan in to the Apple wallet. I've been able to use a photo of it in the past but its doesnt currently scan into iPhones unless you use another app.

[marinello59]

Current card doesnt scan in to the Apple wallet. I've been able to use a photo of it in the past but its doesnt currently scan into iPhones unless you use another app.

The club sent out emails enabling us to load it up. Even an old codger like me managed to get in in to my Apple wallet.

[Billy Whizz]

Hopefully a new card sent out my current cards barcode is fading !

Mine is in my Apple wallet

[Billy Whizz]

Current card doesnt scan in to the Apple wallet. I've been able to use a photo of it in the past but its doesnt currently scan into iPhones unless you use another app.

It does now

[Stuart93]

Current card doesnt scan in to the Apple wallet. I've been able to use a photo of it in the past but its doesnt currently scan into iPhones unless you use another app.

My card from this season scanned into my Apple wallet, happy to hear it’ll be the same one if/when we get back

[Billy Whizz]

My card from this season scanned into my Apple wallet, happy to hear it’ll be the same one if/when we get back

Only thing is we haven’t been able to test it at the turnstiles

[Scouse Hibee]

Current card doesnt scan in to the Apple wallet. I've been able to use a photo of it in the past but its doesnt currently scan into iPhones unless you use another app.

Yes it does.

[Billy Whizz]

Yes it does.

Thank you for purchasing a season ticket for 2020/2021 at Easter Road, your support is greatly appreciated by everyone at the club.
If you have renewed your season ticket, please remember to retain your existing season card for the new campaign. You will not be issued with a new season card, unless you have changed price class, moved seat or are a new season ticket holder.
All supporters will also this year receive a digital version of their season ticket by email as we get close to the start of the season.
If you have purchased a concessionary ticket, the appropriate ID will be checked before your season ticket is activated or posted, as applicable.
We look forward to seeing you at Easter Road for the new season ahead. #WeAreAllHibs
If you have any questions, you can email us at [email protected]

[badabing67]

Is the digital ticket to watch games on HibsPass

[Mon Dieu4]

Is the digital ticket to watch games on HibsPass

it's just a copy of your season ticket and QR code you can keep on your phone incase you prefer using that rather than your card

[wookie70]

Hats off to the ticket office. After my woes yesterday going for the instalment option and being oblivious to the free credit option they sorted me out and I have now renewed my two tickets. They have also passed my comments regarding the ST email on to the comms team so hopefully that will be much clearer for anyone still to purchase.

[Scouse Hibee]

Thank you for purchasing a season ticket for 2020/2021 at Easter Road, your support is greatly appreciated by everyone at the club.
If you have renewed your season ticket, please remember to retain your existing season card for the new campaign. You will not be issued with a new season card, unless you have changed price class, moved seat or are a new season ticket holder.
All supporters will also this year receive a digital version of their season ticket by email as we get close to the start of the season.
If you have purchased a concessionary ticket, the appropriate ID will be checked before your season ticket is activated or posted, as applicable.
We look forward to seeing you at Easter Road for the new season ahead. #WeAreAllHibs
If you have any questions, you can email us at [email protected]

Which you were able to do with the current card, I have in my iPhone wallet, or is this something different?

[Billy Whizz]

Which you were able to do with the current card, I have in my iPhone wallet, or is this something different?

My old never worked at the turnstiles, even on full brightness, there were quite a few like you, who used them fine

[andrew70]

Renewed earlier for me and got the seat behind me for my little girl (she's only 7 months but seats don't often come up where I am).
The youngest ST holder?

[tamig]

I'd hope its a full digital option now. Its kind of half worked in the past.
Depends what you mean by full digital. Not everyone who goes to games will own a smart phone.

[eaststandJJ]

Had an email saying that my payment is covered by monthly sums. Anyone know how much they will be for the full £420 ST?

[badabing67]

it's just a copy of your season ticket and QR code you can keep on your phone incase you prefer using that rather than your card


Right perfect cheers m8 :aok:

[Ryan91]

Had an email saying that my payment is covered by monthly sums. Anyone know how much they will be for the full £420 ST?

Depends on if it's the 4 month DD, 6 month DD or the finance plan

[Twiglet]

Does anyone know how to resolve the under noted message? Last night I was able to add my 2 tickets to basket and go through the payment process 3 times (including text verification) before being locked out. I have tried again today and unable to add tickets to basket and received the following message!! No answer on either mobile numbers so stuck and unable to renew......any guidance appreciated as keen to give Hibs my money.



https://media.tmtickets.co.uk/uk_hibernianfc/en-gb/assets/team.2941.png?etag=63c76685b71d1ffbdc9e410799ac687 e
2021-2022 SEASON

Easter Road Stadium



FIND TICKETS (https://www.eticketing.co.uk/hibernianfc/EDP/Season/Index/2941?returnUrl=%2Fhibernianfc%2FSeasons%2FSeasons)

Season Ticket Renewals

Could not add ALL seats to the basket (some might have made it), usually because they are already locked by someone else.



I'm getting the same issue. I tried to renew last night and couldn't get the payment to work (didn't recognise my card as being correct type) and eventually it kicked me out saying I'd made too many attempts to buy it.
Tried again this evening and I got the same message as you. Will try later tonight and if it doesn't work then I'm going to email the club. So frustrating when I'm trying to give them money!

[SChibs]

Just a heads up to folk that if they want to they could keep a photo of their season ticket on their phone to scan if they forget their ticket. I've not actually done it myself but as long as the barcode is clear it should work.

[HairyMM]

I'm getting the same issue. I tried to renew last night and couldn't get the payment to work (didn't recognise my card as being correct type) and eventually it kicked me out saying I'd made too many attempts to buy it.
Tried again this evening and I got the same message as you. Will try later tonight and if it doesn't work then I'm going to email the club. So frustrating when I'm trying to give them money!

Hi there I emailed the club and received the following response;

it has now been sorted and season tickets renewed.

Hi Martin

Both seats seemed to have been jammed in our system, I have now unlocked this for you.

Let me know if you are still receiving the same message – you shouldn’t be! 😃

Kind regards



https://www.hibs.net/blob:https://www.hibs.net/9a94559b-d77e-41bb-9ae0-fff8c2279c56

Mel Stout
Ticket Office & Membership Co-ordinator
Hibernian Football Club

T: 07548 215060 (tel:07548%20215060)
Easter Road Stadium, 12 Albion Place, Edinburgh, EH7 5QG (https://www.hibs.net/x-apple-data-detectors://1/1)
www.eticketing.co.uk/hibernianfc/ (http://www.eticketing.co.uk/hibernianfc/)

[Twiglet]

Hi there I emailed the club and received the following response;

it has now been sorted and season tickets renewed.

Hi Martin

Both seats seemed to have been jammed in our system, I have now unlocked this for you.

Let me know if you are still receiving the same message – you shouldn’t be! 😃

Kind regards



https://www.hibs.net/blob:https://www.hibs.net/9a94559b-d77e-41bb-9ae0-fff8c2279c56
Mel Stout
Ticket Office & Membership Co-ordinator
Hibernian Football Club

T: 07548 215060 (tel:07548%20215060)
Easter Road Stadium, 12 Albion Place, Edinburgh, EH7 5QG (https://www.hibs.net/x-apple-data-detectors://1/1)
www.eticketing.co.uk/hibernianfc/ (http://www.eticketing.co.uk/hibernianfc/)




Brilliant. Hopefully they can fix it for me too!

[Jdawg]

Tried to renew online but it timed out and there’s no longer an option to renew?

[Billy Whizz]

Tried to renew online but it timed out and there’s no longer an option to renew?

Just sign back in again, and do it

[Brunswickbill]

Is there a problem with the eticketing site. It has rejected my renewal 3 times.
Tried again last night via the link in the email from Hibs and it worked fine.😃

[Last Minute]

It does now

How do you do this Billy . Help

[flash]

That's me back for another season.

[Billy Whizz]

How do you do this Billy . Help

Did you set up the new ticketing accounts for starters?
If you have, once you sign in, should show notifications for all people in your network

[h1bs4life]

3 of us renewed yesterday with another 2 doing it at the weekend . Had a digital copy in my phone wallet hopefully this season we will be able to use it from the 1st home game of the new season.

[Billy Whizz]

I did my 2 yesterday as well
The 2 young lads haven’t made their mind up yet, likely to be many Sunday games due to Europe, and they play for their boys club that day

[Eaststand]

Hi there I emailed the club and received the following response;

it has now been sorted and season tickets renewed.

Hi Martin

Both seats seemed to have been jammed in our system, I have now unlocked this for you.

Let me know if you are still receiving the same message – you shouldn’t be! 😃

Kind regards



https://www.hibs.net/blob:https://www.hibs.net/9a94559b-d77e-41bb-9ae0-fff8c2279c56

Mel Stout
Ticket Office & Membership Co-ordinator
Hibernian Football Club

T: 07548 215060 (tel:07548%20215060)
Easter Road Stadium, 12 Albion Place, Edinburgh, EH7 5QG (https://www.hibs.net/x-apple-data-detectors://1/1)
www.eticketing.co.uk/hibernianfc/ (http://www.eticketing.co.uk/hibernianfc/)




I've just renewed 2 for the FF5 Upper and also wanted the 2 spare seats next to ours in row LL
for 2 guys who didn't have a season ticket last year.
Long story short, I couldn't find one of their client ref numbers, so I rang the above mobile number and the person I spoke to had a great phone manner, was really helpful and brilliant to deal with. Job done 👍 🇳🇬

Many thanks
Eaststand + 3

[Power]

Lots of great support and help on here ✅

Club has been great taking feedback on where to boost communications and highlighting certain aspects (direct debit for example).

I’ve been having a flick through here and there, getting in touch and helping where I can - if I've missed anything or if any additional help is needed do get in touch on here by PM or via [email protected] - happy to help.

[andudare2]

Just renewed 10 minutes ago,person who dealt with my enquiry was absolutely top notch !!

[Danderhall Hibs]

Lots of great support and help on here ✅

Club has been great taking feedback on where to boost communications and highlighting certain aspects (direct debit for example).

I’ve been having a flick through here and there, getting in touch and helping where I can - if I've missed anything or if any additional help is needed do get in touch on here by PM or via [email protected] - happy to help.

Any idea why they only offer a DD interest free for only 4 or 6 months? No option for 8 or 10 months?

As you’ll have seen I’m not happy about the interest being added (or the level of it).

Buying multiple tickets is costly and an already expensive purchase becomes even more expensive (despite the “price freeze”). It feels like they’re saying thanks for the money last year now can you sit pay it a bit quicker this season please?

[Power]

Any idea why they only offer a DD interest free for only 4 or 6 months? No option for 8 or 10 months?

As you’ll have seen I’m not happy about the interest being added (or the level of it).

Buying multiple tickets is costly and an already expensive purchase becomes even more expensive (despite the “price freeze”). It feels like they’re saying thanks for the money last year now can you sit pay it a bit quicker this season please?

It’s a fair question. I use the finance payment plan myself so shifted from that to another solution.

The club has absorbed the charges per supporter in the past and it turns into a sizeable six figure sum when combined - there was an insightful comment on here about rates and terms changing regularly and this decision needing a season by season review - difficult decision in this landscape.

However the club recognises the importance of offering different options (all at renewal beginning) and is this season running their own payment option alongside it - this is new for the club and will provide learning - if successful it can be looked at further for next season(s) in different/improved ways. Running a scheme direct comes with its own challenges though (resource).

I hope a good option appears for you if the club doesn’t have anything suitable.

[Danderhall Hibs]

It’s a fair question. I use the finance payment plan myself so shifted from that to another solution.

The club has absorbed the charges per supporter in the past and it turns into a sizeable six figure sum when combined - there was an insightful comment on here about rates and terms changing regularly and this decision needing a season by season review - difficult decision in this landscape.

However the club recognises the importance of offering different options (all at renewal beginning) and is this season running their own payment option alongside it - this is new for the club and will provide learning - if successful it can be looked at further for next season(s) in different/improved ways. Running a scheme direct comes with its own challenges though (resource).

I hope a good option appears for you if the club doesn’t have anything suitable.

Thanks for getting back to me. I just wonder how they’ll know - I suspect there’ll be a drop in users of the instalment plan but the club might write it off completely.

It feels like they’re “punishing” those most in need of the extended repayment time by charging them more.

In my situation this has caused me/us to look at it and for the club to charge us the £100 or so (up front in month 1 btw) they’re going to lose a student ticket (£225) and likely an adult seat (£385) that would have been renewed as soon as available (I was in the first 1000 last year) if the price freeze had been an actual thing.

Who’s best to contact at the club about this decision?

[Power]

Thanks for getting back to me. I just wonder how they’ll know - I suspect there’ll be a drop in users of the instalment plan but the club might write it off completely.

It feels like they’re “punishing” those most in need of the extended repayment time by charging them more.

Who’s best to contact at the club about this decision?

I can help pass that on - [email protected].

Failing that [email protected] can escalate it on through the standard ticketing channel.

[matty_f]

I can help pass that on - [email protected].

Failing that [email protected] can escalate it on through the standard ticketing channel.

Kieran, I agree with DH’s point about the interest - I get the rationale from the club but it feels like this was the wrong season to do it. Last year we all bought season tickets and none of us have got to use them, and there’s no guarantee that we’ll be in next season as well.

I’d have thought a better balance would have been to say that the club considered charging the interest to the supporters using that option but under the circumstances felt now wasn’t the time to do it, so recognising times were tough for everyone, that decision has been pushed back a year and interest would become payable at that point.

That’s just my opinion, but i don’t think anyone would have complained about that, and it certainly would have felt like a price freeze.

On the flip side, the six month interest free option is fantastic for someone in my position, getting an adult and a youth ticket and splitting it over six months is great. The club deserve credit for that one.

[Danderhall Hibs]

I can help pass that on - [email protected].

Failing that [email protected] can escalate it on through the standard ticketing channel.

Cheers K - I’ll message you separately. Been stewing on it for a week!

[Billy Whizz]

I can help pass that on - [email protected].

Failing that [email protected] can escalate it on through the standard ticketing channel.

KP did the club not bounce these new options off you. You’d have thought as the appointed Fans director, you would be a sounding board for these new payment options/costs

[Danderhall Hibs]

On the flip side, the six month interest free option is fantastic for someone in my position, getting an adult and a youth ticket and splitting it over six months is great. The club deserve credit for that one.

Definitely- and one I’m likely to use now I’ll be renewing an adult and child seat only.

[HairyMM]

I've just renewed 2 for the FF5 Upper and also wanted the 2 spare seats next to ours in row LL
for 2 guys who didn't have a season ticket last year.
Long story short, I couldn't find one of their client ref numbers, so I rang the above mobile number and the person I spoke to had a great phone manner, was really helpful and brilliant to deal with. Job done 👍 🇳🇬

Many thanks
Eaststand + 3

Great news and delighted you got it sorted GGTTH :thumbsup:

[007]

Hi there I emailed the club and received the following response;

it has now been sorted and season tickets renewed.

Hi Martin

Both seats seemed to have been jammed in our system, I have now unlocked this for you.

Let me know if you are still receiving the same message – you shouldn’t be! 😃

Kind regards



https://www.hibs.net/blob:https://www.hibs.net/9a94559b-d77e-41bb-9ae0-fff8c2279c56

Mel Stout
Ticket Office & Membership Co-ordinator
Hibernian Football Club

T: [/URL]
Easter Road Stadium, [URL="https://www.hibs.net/x-apple-data-detectors://1/1"]12 Albion Place, Edinburgh, EH7 5QG (tel:)
www.eticketing.co.uk/hibernianfc/ (http://www.eticketing.co.uk/hibernianfc/)




Might be an idea to remove the mobile no. from your post.

[Sir David Gray]

Might be an idea to remove the mobile no. from your post.

That's a Hibs ticket office mobile number whilst staff work remotely.

[007]

That's a Hibs ticket office mobile number whilst staff work remotely.

Ah ok. Fair enough, thanks.

[Hibernia&Alba]

That's my dad and me sorted for another season. This will be season 32 for me; where does the time go? It's frightening. My brother and nephew have bought theirs.

Perhaps we'll get to see some games at the stadium, perhaps we won't. If it's the same as this season, we just get with on it. We all know what the situation is; it's just a shame that some fans won't be able to re-new because of the financial consequences of the pandemic. Has the club any plans in place to help those people, other than paying by instalments? I've always been in favour of reduced prices for the unemployed and those on other benefits, for example. Just a wee idea to help those who want to be involved but are struggling badly just now.

:flag:

[Hibernia&Alba]

Renewed earlier for me and got the seat behind me for my little girl (she's only 7 months but seats don't often come up where I am).
The youngest ST holder?

She must be a contender for youngest ST holder :aok:


Wouldn't it be far cheaper for you to switch to FF Lower?

[WhileTheChief..]

That's my dad and me sorted for another season. This will be season 32 for me; where does the time go? It's frightening. My brother and nephew have bought theirs.

Perhaps we'll get to see some games at the stadium; perhaps we won't. If it's the same as this season, we just get with on it. We all know what the situation is; it's just a shame that some fans won't be able to re-new because of the financial consequences of the pandemic. Has the club any plans in place to help those people, other than paying by instalments? I've always been in favour of reduced prices for the unemployed and those on other benefits, for example. Just a wee idea to help those who want to be involved but are struggling badly just now.

:flag:

:top marksImpressive stuff.

1989 was the year we played Videoton. One of my first memories of us playing in Europe.

[Hibernia&Alba]

:top marksImpressive stuff.

1989 was the year we played Videoton. One of my first memories of us playing in Europe.

Aye, kids ticket. I remember my dad handing it to me - the old paper booklet - was probably about 25 quid. The excitement of match day as a bairn :flag:

[ekhibee]

Just wondering, will there still be a PPV option for away games for next season? Apologies if this has already been mentioned.

[matty_f]

Just wondering, will there still be a PPV option for away games for next season? Apologies if this has already been mentioned.

There is, Sky and the clubs extended the agreement for another season.

It’s something i hope becomes a permanent fixture.

[Garymcl]

Have we reached 3000 yet

[Highwayman]

Has anyone seen any details on the early bird scheme particularly the time limit.

[CMurdoch]

Has anyone seen any details on the early bird scheme particularly the time limit.

The club stated they will give us a weeks notice of the early bird scheme ending.

[Valencia]

Another two renewed

[Hibernia&Alba]

Another two renewed

Pleasing :aok:

[Highwayman]

The club stated they will give us a weeks notice of the early bird scheme ending.

We’re well aware that these are not normal times but in previous year around the same time as season ticket prices were issued details were also provided on :-

1) The date that the early bird scheme ended.

2) The end date on which you could claim your seat for the next season.

3) The date you could shift your seat if that is what you required.

Is there any known reason why this has currently not been provided ?

[lord bunberry]

We’re well aware that these are not normal times but in previous year around the same time as season ticket prices were issued details were also provided on :-

1) The date that the early bird scheme ended.

2) The end date on which you could claim your seat for the next season.

3) The date you could shift your seat if that is what you required.

Is there any known reason why this has currently not been provided ?
I’m guessing they’re waiting to see what the uptake is like, if it’s really slow they’ll extend the early bird period in the hope more will buy.

[RyeSloan]

We’re well aware that these are not normal times but in previous year around the same time as season ticket prices were issued details were also provided on :-

1) The date that the early bird scheme ended.

2) The end date on which you could claim your seat for the next season.

3) The date you could shift your seat if that is what you required.

Is there any known reason why this has currently not been provided ?

Maybe because last year it needed to be changed about 3 times due to CV19.

So maybe they are just keeping their options open this time?

[Berwickhibby]

Renewed mine today.... just want to support the club :flag:

[21.05.2016]

4 renewed from our household :thumbsup::flag:

[TheCabbage]

3 renewed today.
2 up front and 1 direct debit - after moving house and no bonus this year it was a great option

[WhileTheChief..]

Maybe because last year it needed to be changed about 3 times due to CV19.

So maybe they are just keeping their options open this time?

Yup, and every time the deadline was extended folk moaned that they would have held off if they’d known.

[One Day]

4 Adults, a student and a child renewed today

[Hibernia&Alba]

4 Adults, a student and a child renewed today


3 renewed today.
2 up front and 1 direct debit - after moving house and no bonus this year it was a great option


4 renewed from our household :thumbsup::flag:


Renewed mine today.... just want to support the club :flag:

Brilliant, all of you :aok:

[Eyrie]

Yup, and every time the deadline was extended folk moaned that they would have held off if they’d known.

I'm guilty of holding off (cash flow), but not of moaning.

My view is that I'll either buy once the deadline is announced, or I'll buy in early June - whichever comes sooner.

[Scouse Hibee]

Trying to renew yet my details not recognised when I try to log in?

[Scouse Hibee]

Trying to renew yet my details not recognised when I try to log in?

All sorted now created new account.

[Hibernia&Alba]

All sorted now created new account.

And here was I hoping scousers had been banned :na na:

[Scouse Hibee]

And here was I hoping scousers had been banned :na na:

Only the glory hunting ones 😁

[eastmainsmsh]

Renewed

[Billy Whizz]

A wee bit temptation for fans to renew, would to publish walk up prices

[HibbyAndy]

Hink that's us through the 3 thousand barrier now

[Eyrie]

Hink that's us through the 3 thousand barrier now

You got your email from Hibs then :greengrin

Mine has just arrived.

[Squealing pig]

Over 3k

[Hibbyradge]

I'm very tempted to get one this year but about half of our home games will be moved for TV and that makes it very difficult for me to go, not to mention more expensive.

I'll probably just pick and choose convenient games to go to and watch the rest on TV .

Pity really.

[brianmc]

I'm very tempted to get one this year but about half of our home games will be moved for TV and that makes it very difficult for me to go, not to mention more expensive.

I'll probably just pick and choose convenient games to go to and watch the rest on TV .

Pity really.

Is the Hibs TV access not just for season ticket holders still locked out due to Covid restrictions?
Or have I picked that up wrong?

[B.H.F.C]

That’s a great effort so far.

[SteveHFC]

Any idea if the away season ticket is happening for next season.

[Hibbyradge]

Is the Hibs TV access not just for season ticket holders still locked out due to Covid restrictions?
Or have I picked that up wrong?

Yes, but half of our games will be on Sky/BT etc. I've also got IPTV.

The games I go to will be 3pm kick offs when I can get there and back by train, or the Friday night ones when I can stay at my mate's house.

I might come up for others, like European games, and also stay over but I don't want to impose on him too often.

[brianmc]

Yes, but half of our games will be on Sky/BT etc. I've also got IPTV.

The games I go to will be 3pm kick offs when I can get there and back by train, or the Friday night ones when I can stay at my mate's house.

I might come up for others, like European games, and also stay over but I don't want to impose on him too often.

Ah, fair enough mate.
I renewed straight away so I was genuinely unsure what the TV scenario was (though IPTV always comes in handy 😉) .

[suavegav]

Are Hibs offering season ticket student prices this up coming season. I can’t find the option online. 🇳🇬💚🇳🇬

[tamig]

Are Hibs offering season ticket student prices this up coming season. I can’t find the option online. 🇳🇬💚🇳🇬

Yes. Good discounts. Priced the same as “seniors”.

https://www.hibernianfc.co.uk/tickets-hospitality/season-tickets/pricing-categories

[JimBHibees]

Trying to log in with last seasons email and password but doesn't recognise me, assume need to register again. Is that correct?

[DaveF]

Trying to log in with last seasons email and password but doesn't recognise me, assume need to register again. Is that correct?

They had all the single sign on stuff going on so you will have to do something. I can't remember what the steps were but it must have been easy if I did it.

[JimBHibees]

They had all the single sign on stuff going on so you will have to do something. I can't remember what the steps were but it must have been easy if I did it.

Ok cheers must have missed that.

[Just Alf]

Ok cheers must have missed that.

me too... gave up this morning as had to work... let us know if you find a way :thumbsup:

[weecounty hibby]

I'm still unable to do it online. Even after the TO saying they had reset my account 3 times. I'm going to try call them as I am getting jealous of all this folk who have already bought and I want to be as smug as them.

[Scouse Hibee]

Trying to log in with last seasons email and password but doesn't recognise me, assume need to register again. Is that correct?

Yes I had to register again as had same problem, eventually clicked on a link that explained you have to register again and it then links to your original account and info.

[Bobo]

They had all the single sign on stuff going on so you will have to do something. I can't remember what the steps were but it must have been easy if I did it.

Hopefully this helps :aok:

https://www.hibernianfc.co.uk/article/sign-for-hibs-this-january

[JimBHibees]

me too... gave up this morning as had to work... let us know if you find a way :thumbsup:


Yes I had to register again as had same problem, eventually clicked on a link that explained you have to register again and it then links to your original account and info.


Hopefully this helps :aok:

https://www.hibernianfc.co.uk/article/sign-for-hibs-this-january

Cheers all will give it a shot later.

[banchoryhibs]

2 more done:flag: Hope to actually sit in the seats this season:scarf:

[Babyshamble]

Myself and my boy both renewed today. Looking forward to getting back at some point.

[The Harp]

I had been putting off renewing online for a few days as I always seem to have problems with it.
Glad to say this time I managed to get it done very easily in less than 5 minutes. Makes a pleasant change :)

[Feed McGraw]

Renewed - Me, Son & Grandson. My first year as a Senior too ! :greengrin

[weedgiehibbie]

Another one renewed here - will be 30 years watching Hibs from Glasgow next season for me so another reason to renew :greengrin

Old man plans to renew so another one soon (after about 50 year watching Hibs from Glasgow :agree:)

[hibee-boys]

Hopefully this helps :aok:

https://www.hibernianfc.co.uk/article/sign-for-hibs-this-january

Thanks for the link, new sign on created and season ticket bought👍

[Real Emerald]

Another one renewed today. GGTTH 🇳🇬👍

[matty_f]

This is what Aberdeen are doing:
https://www.dailyrecord.co.uk/sport/football/football-news/dave-cormack-emotional-aberdeen-thank-24005801

[danhibees1875]

This is what Aberdeen are doing:
https://www.dailyrecord.co.uk/sport/football/football-news/dave-cormack-emotional-aberdeen-thank-24005801

A couple of nice gestures in there that shouldn't hit the clubs pocket too hard. The cashback initiative is an interesting idea, wonder how that will play out...


'The American-based chairman enjoys a close bond with the club's followers and those not claiming a partial refund will gain free entry to the club's first domestic Cup clash in front of supporters next season.

And Aberdeen fans who renew or sign up for a season card will also earn a seat at a legends match that will take place at some point during the new campaign.

Supporters have also been informed about a new cashback scheme that's coming into place that could even see season ticket holders receive £108.50 in money back if the club can secure 13,000 guaranteed sales."

[Mon Dieu4]

A couple of nice gestures in there that shouldn't hit the clubs pocket too hard. The cashback initiative is an interesting idea, wonder how that will play out...


'The American-based chairman enjoys a close bond with the club's followers and those not claiming a partial refund will gain free entry to the club's first domestic Cup clash in front of supporters next season.

And Aberdeen fans who renew or sign up for a season card will also earn a seat at a legends match that will take place at some point during the new campaign.

Supporters have also been informed about a new cashback scheme that's coming into place that could even see season ticket holders receive £108.50 in money back if the club can secure 13,000 guaranteed sales."

Aberdeen are never selling 13k season tickets so that's some good spin

[The Spaceman]

Aberdeen are never selling 13k season tickets so that's some good spin

Not a chance. They’ve had their greatest period of success the past decade which now looks to be well behind them, and they never got near those ST levels despite having European clashes against the likes of Bayern Munich and Burnley over this period as well with an unchallenged crack at second place. Empty gesture.

[Danderhall Hibs]

This is what Aberdeen are doing:
https://www.dailyrecord.co.uk/sport/football/football-news/dave-cormack-emotional-aberdeen-thank-24005801

I agree the 13k and a refund is unlikely but it’s aspirational and will get some good headlines and a bit of feel good.

Good to give a couple of games for free in addition to a price freeze - looks like some some imagination was used.

[green day]

A couple of nice gestures in there that shouldn't hit the clubs pocket too hard. The cashback initiative is an interesting idea, wonder how that will play out...


'The American-based chairman enjoys a close bond with the club's followers and those not claiming a partial refund will gain free entry to the club's first domestic Cup clash in front of supporters next season.

And Aberdeen fans who renew or sign up for a season card will also earn a seat at a legends match that will take place at some point during the new campaign.

Supporters have also been informed about a new cashback scheme that's coming into place that could even see season ticket holders receive £108.50 in money back if the club can secure 13,000 guaranteed sales."

Be hilarious if they got pumped out the League Cup and had to honour that via a home match v Rangers / Celtic etc:greengrin

As mentioned - they are never getting 13k ST in a million years.

Was interested that Cormack states ST income is only 15% of their total income.................

[Sir David Gray]

Apologies if this has been mentioned previously but when is the early bird cut off?

I can't find any mention of it on the website but there must be one as there's early bird pricing.

[Larry Burns]

The promo video got me in the feels tbh

https://twitter.com/aberdeenfc/status/1387724278628503553?s=21

[Danderhall Hibs]

Apologies if this has been mentioned previously but when is the early bird cut off?

I can't find any mention of it on the website but there must be one as there's early bird pricing.

There’s no cut off date just yet - when they know/decide you’ll get 1 weeks notice to get the EB price.

[MWHIBBIES]

Not a chance. They’ve had their greatest period of success the past decade which now looks to be well behind them, and they never got near those ST levels despite having European clashes against the likes of Bayern Munich and Burnley over this period as well with an unchallenged crack at second place. Empty gesture.

They played Bayern in 2008. I don't think I'd count that as the McInnes success period.

[Sir David Gray]

There’s no cut off date just yet - when they know/decide you’ll get 1 weeks notice to get the EB price.

That seems ridiculous, we've always been given an early bird date as soon as the season tickets are put on sale.

[CMurdoch]

That seems ridiculous, we've always been given an early bird date as soon as the season tickets are put on sale.

Will probably just be for this renewal with normality resuming the following season.
If you remember last summer the deadline was extended on numerous occasions.
I presume this measure is to prevent the need for those date amendments.

[Billy Whizz]

That seems ridiculous, we've always been given an early bird date as soon as the season tickets are put on sale.

They went on sale around a month later than usual
Think it will be sometime in June, but yes they should give a date

I just wonder if there’s a bit of worry of how many will renew, then they’ll give a weeks notice to push early bird sales through. Think 2 years ago we had over 12,000 sold by the early bird deadline

[Sir David Gray]

Will probably just be for this renewal with normality resuming the following season.
If you remember last season the deadline was extended on numerous occasions.
I presume this measure is to prevent the need for those date amendments.

I don't really understand why we are going to no confirmed deadline just because the deadline was extended several times last year for reasons that I think most people understood.

I don't see why we can't announce a "no earlier than" deadline date.

Telling people there's Early Bird pricing but not giving any indication as to when the cut off might actually be really doesn't make sense to me.

[Keith_M]

That seems ridiculous, we've always been given an early bird date as soon as the season tickets are put on sale.


The Early Bird scheme was extended a few times last year so I'm presuming they want to avoid that this time. I expect they'll give us an update on it soon enough.


TBH, I'm not really sure why that would bother anybody.

:dunno:





EDIT: I should have checked other people's responses before posting... though the last part remains the same.

[Danderhall Hibs]

That seems ridiculous, we've always been given an early bird date as soon as the season tickets are put on sale.

They kept having to delay it last year so I think they’re keeping their options open. I can’t remember why they “had” to delay it last year (I know it was COVID but can’t remember why the EB was delayed).

[Sir David Gray]

The Early Bird scheme was extended a few times last year so I'm presuming they want to avoid that this time. I expect they'll give us an update on it soon enough.


TBH, I'm not really sure why that would bother anybody.

:dunno:





EDIT: I should have checked other people's responses before posting... though the last part remains the same.

I just happen to think an Early Bird deadline should be communicated to people from the outset like it always has been.

I don't see what difference it makes if it then has to be extended.

[Sir David Gray]

They kept having to delay it last year so I think they’re keeping their options open. I can’t remember why they “had” to delay it last year (I know it was COVID but can’t remember why the EB was delayed).

It was extended last year because of the uncertainties over this season and giving people as much time as possible to know what would they would be buying i.e. eventually securing the PPV options etc.

[Eyrie]

I just happen to think an Early Bird deadline should be communicated to people from the outset like it always has been.

I don't see what difference it makes if it then has to be extended.

As someone who only renews just prior to the deadline, I'm both affected by not knowing the date and relaxed about it.

Hibs will give me (and everyone else) a week's notice of when the deadline will be.

[Bobby's Cinema]

I purchased mine last week using the Hibs 6 month payment plan.
All have is the initial confirmation email, not sure what more I was expecting but nothing further RE the direct debit - email suggests I should have had this after a few days?

I assume this is normal and the same for everyone else.

[Hibbyradge]

I thought they were talking about ticket "packages". Any news about them?

[Jay]

I purchased mine last week using the Hibs 6 month payment plan.
All have is the initial confirmation email, not sure what more I was expecting but nothing further RE the direct debit - email suggests I should have had this after a few days?

I assume this is normal and the same for everyone else.

I didnt even get a confirmation email.

[AliboyFC]

Was going to get a season ticket for hibs but it would work out more expensive than a newcastle season ticket driving or taking the train down to Edinburgh every week.

[Juniper Greens]

I purchased mine last week using the Hibs 6 month payment plan.
All have is the initial confirmation email, not sure what more I was expecting but nothing further RE the direct debit - email suggests I should have had this after a few days?

I assume this is normal and the same for everyone else.

I bought my scotland rugby ST using the same system on the same day. First message I received was an email yesterday confirming that they had set it up.

[tamig]

Was going to get a season ticket for hibs but it would work out more expensive than a newcastle season ticket driving or taking the train down to Edinburgh every week.

When you say getting the train down to Edinburgh, does that mean you’re based north of Edinburgh? Or are you nearer Newcastle and would be getting the train up to Edinburgh? Sorry if that sounds pedantic.

[JohnM1875]

I'd much rather they set one then had to extend it than just randomly getting a weeks notice to let me know I have 7 days to get £420 together.

[HH81]

I'd much rather they set one then had to extend it than just randomly getting a weeks notice to let me know I have 7 days to get £420 together.

Start the process of getting the cash together now.

[Sir David Gray]

I'd much rather they set one then had to extend it than just randomly getting a weeks notice to let me know I have 7 days to get £420 together.

Agreed, that was what I was getting at earlier, I'm glad it's not just me!

There will be people who budget from month to month and who will be used to working out what date they need to get in and pay their season ticket by depending on when the Early Bird deadline is, but if they're only going to get short notice this season (some people are suggesting as little as a week) then they may struggle to do that.

I know there's the pay monthly options and people can start to save just now but my point is that there's always been a deadline given right at the outset and I don't see the need for changing that this season.

Even if the deadline's extended, nobody is going to be inconvenienced by that.

[O'Rourke3]

I didnt even get a confirmation email.That's probably not a good sign.

Sent from my SM-G965F using Tapatalk

[Jay]

That's probably not a good sign.

Sent from my SM-G965F using Tapatalk

My season tickets arent available to buy now so I assume it's gone through.

[O'Rourke3]

My season tickets arent available to buy now so I assume it's gone through.[emoji846]

Sent from my SM-G965F using Tapatalk

[Eaststand]

My season tickets arent available to buy now so I assume it's gone through.

I bought 4 last week and had a wee problem when trying to complete the purchase, so I contacted Mel Stout and she solved it for me.
If you have any niggling doubts about your transaction I'd suggest you give her a buzz or send an email asking if the sale went through OK, just to put your mind at ease 👍

GGTTH

[Hibby70]

Just renewed this morning. 1 adult, 2 seniors, 1 child for West lower.

So easy and smooth. Can't wait to get back.

[rodhibs55]

I didnt even get a confirmation email.

I renewed, my confirmation email ended up in my spam folder, could be the same for you.

[mvteng]

​
I purchased mine last week using the Hibs 6 month payment plan.
All have is the initial confirmation email, not sure what more I was expecting but nothing further RE the direct debit - email suggests I should have had this after a few days?

I assume this is normal and the same for everyone else.

Renewed ours this morning. Confirmation email includes the Total Value, a list of the 6 Direct Debit Dates and also says "Please note: Supporters who opt for the DD payment option will receive an official confirmation that their direct debit instruction has been set up by email within 3 working days."

[Pretty Boy]

Can anyone help with a problem I am having.

Trying to renew 3 existing tickets and buy a new child ticket. In my online basket I have to reassign each ticket to someone in my network. The 1st 3 are no problem but my daughter doesn't have an existing client ref number or anything. I tried to create one with my email but it won't let me because my account is already registered with that email. She doesn't have her own email because she is 3. It also won't let me assign the ticket to me because I already have one assigned to me or my partner because she obviously doesn't qualify for a child ticket. I don't really know what else to try.

Tried phoning the TO but it just ring through every time.

[hibee]

Can anyone help with a problem I am having.

Trying to renew 3 existing tickets and buy a new child ticket. In my online basket I have to reassign each ticket to someone in my network. The 1st 3 are no problem but my daughter doesn't have an existing client ref number or anything. I tried to create one with my email but it won't let me because my account is already registered with that email. She doesn't have her own email because she is 3. It also won't let me assign the ticket to me because I already have one assigned to me or my partner because she obviously doesn't qualify for a child ticket. I don't really know what else to try.

Tried phoning the TO but it just ring through every time.

Just use a different email address or create one for her.

[Billy Whizz]

Can anyone help with a problem I am having.

Trying to renew 3 existing tickets and buy a new child ticket. In my online basket I have to reassign each ticket to someone in my network. The 1st 3 are no problem but my daughter doesn't have an existing client ref number or anything. I tried to create one with my email but it won't let me because my account is already registered with that email. She doesn't have her own email because she is 3. It also won't let me assign the ticket to me because I already have one assigned to me or my partner because she obviously doesn't qualify for a child ticket. I don't really know what else to try.

Tried phoning the TO but it just ring through every time.
It’s something I raised a bit back

I’d just email the TO

[Power]

Can anyone help with a problem I am having.

Trying to renew 3 existing tickets and buy a new child ticket. In my online basket I have to reassign each ticket to someone in my network. The 1st 3 are no problem but my daughter doesn't have an existing client ref number or anything. I tried to create one with my email but it won't let me because my account is already registered with that email. She doesn't have her own email because she is 3. It also won't let me assign the ticket to me because I already have one assigned to me or my partner because she obviously doesn't qualify for a child ticket. I don't really know what else to try.

Tried phoning the TO but it just ring through every time.

Ticket Office can make that happen - creating a profile for your daughter (similar situation for myself and my 3 year old girl for next season).

If you drop [email protected] an email explaining that and the best time to call you back, they can sort you out ✅

[GordonHFC]

Watch what you are doing when you set up a new account. I did the Same for renewing my daughters ticket and set up a new email address. This resulted in issuing her with a new client ref number. Emailed the ticket office and they sorted it in minutes.

[Lago]

I didnt even get a confirmation email.
Oh oh 🙄

[Brightside]

4000 now. Thats top class.

[LEaston87]

Can anyone help with a problem I am having.

Trying to renew 3 existing tickets and buy a new child ticket. In my online basket I have to reassign each ticket to someone in my network. The 1st 3 are no problem but my daughter doesn't have an existing client ref number or anything. I tried to create one with my email but it won't let me because my account is already registered with that email. She doesn't have her own email because she is 3. It also won't let me assign the ticket to me because I already have one assigned to me or my partner because she obviously doesn't qualify for a child ticket. I don't really know what else to try.

Tried phoning the TO but it just ring through every time.

I renewed mine and my brothers but also added my aunty on this season but she wasn't on the database or she had lost her details. I just set up a new Gmail email address for her and registered to the Hibs website using it - https://login.hibernianfc.co.uk/Auth/Register

Once you are logged in you can link it to the ticketing website and also get your daughters client ref number which you can then add to your network when you log back in to your own ticketing account. Once you do that you can then assign the child ticket to your daughter :flag:

[Garymcl]

Brilliant news onto 5000 ggtth

[Irish_Steve]

Well, the two I bought today will help in the push towards 5000 lol

[GordonHFC]

3 renewed 💚👍💚

[Stevie Reid]

Just renewed :flag:

[Pretty Boy]

Ticket Office can make that happen - creating a profile for your daughter (similar situation for myself and my 3 year old girl for next season).

If you drop [email protected] an email explaining that and the best time to call you back, they can sort you out ✅

All sorted and renewed. Thanks to you and the To for their help.

Can't wait to take the wee one to her 1st game.

[Power]

All sorted and renewed. Thanks to you and the To for their help.

Can't wait to take the wee one to her 1st game.

Nice one! Similar feeling with my wee one ✅

Remember and take plenty pictures on that special day 📸

[tanfield]

Renewed our 5 this morning

[Hibs Class]

Been trying to renew our two for a week, but having difficulty getting them offered correctly on the ticketing site.

[.Sean.]

Anyone who’s renewed and paying with the 6 month DD to the club had any paperwork etc through the door yet?

[Tam]

3 renewed:flag:

[Radium]

To those who got in contact around the cool-off period for V12, thank you.

It has taken a bit of time but I have now cancelled the finance option and, with a lot of help from Mel in the ticket office, have now renewed our two tickets using the DD option.

Last thing will be refund of the fee by V12 which should land this week.


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[Hibernia&Alba]

4000 now. Thats top class.

It really is at this stage, considering we haven't seen a game in over a year.

[Chuck Rhoades]

Need some help.

I cannot log in to e-ticketing. I’ve remembered Hibs were upgrading the system and you had to take action to ensure your account. I haven’t done this!

Does anyone have the instructions of what needed to be done?

I’ve searched on here using a few phrases but to no avail.

Cheers

[Juniper Greens]

Need some help.

I cannot log in to e-ticketing. I’ve remembered Hibs were upgrading the system and you had to take action to ensure your account. I haven’t done this!

Does anyone have the instructions of what needed to be done?

I’ve searched on here using a few phrases but to no avail.

Cheers

Set up a new account and link your member ref to it

[Sir David Gray]

Need some help.

I cannot log in to e-ticketing. I’ve remembered Hibs were upgrading the system and you had to take action to ensure your account. I haven’t done this!

Does anyone have the instructions of what needed to be done?

I’ve searched on here using a few phrases but to no avail.

Cheers

https://d3tepru76oevpi.cloudfront.net/production/SSO-Step-by-Step.pdf

[Chuck Rhoades]

Thanks both - all sorted.

Another ST renewed 👍🏻

[AliboyFC]

​
Brilliant news onto 5000 ggtth

How many do u reckon we will get this year.

[Ronniekirk]

​

How many do u reckon we will get this year.

Less than last year if no clarity on when fans are allowed back into games and how this will work and capacity etc


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[ahibby]

Less than last year if no clarity on when fans are allowed back into games and how this will work and capacity etc


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Well done to al Hibbys. Early signs are good and better than I expected for early May.

[JimBHibees]

Another one renewed here - will be 30 years watching Hibs from Glasgow next season for me so another reason to renew :greengrin

Old man plans to renew so another one soon (after about 50 year watching Hibs from Glasgow :agree:)

That's brilliant :aok:

[JimBHibees]

A nice win tomorrow you would hope would boost the numbers.

[007]

A nice win tomorrow you would hope would boost the numbers.

People wanting to guarantee a seat on their sofa for the final. 🙃

[CMurdoch]

Less than last year if no clarity on when fans are allowed back into games and how this will work and capacity etc


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We are already half way to last years total for season tickets and with the elections completed yesterday and covid figures and vaccination figures continuing in the right direction we should get more announcement on intentions to move forward. Crowds at English games and in the Euro's will hopefully push things on as well. Can see us at 50% capacity with no away supporters which would allow most of our season ticket holders entry to Easter Road. 60% would get them all in so fingers crossed.

[ancient hibee]

There appears to be a bit of a panic about what’s happening in Moray where they are unable to find a reason for the figures.This is the sort of thing that will influence judgements on relaxation.

[Ringothedog]

We are already half way to last years total for season tickets and with the elections completed yesterday and covid figures and vaccination figures continuing in the right direction we should get more announcement on intentions to move forward. Crowds at English games and in the Euro's will hopefully push things on as well. Can see us at 50% capacity with no away supporters which would allow most of our season ticket holders entry to Easter Road. 60% would get them all in so fingers crossed.

Have we sold 5500 seasons, have not seen that reported?

[Pete70]

Just renewed. This will be my 33rd consecutive season as a season ticket holder. Had to keep the streak going.

[CMurdoch]

Have we sold 5500 seasons, have not seen that reported?

Someone posted 5,000 further up the page.
I presumed they had taken it from an official source which means it could be Tam Kite.
4000 was announced 7 days ago so a 100 sales a day would see us sitting at 4700 with 5000 announced next Tuesday

P.S. the ticket office is open from today for those that want to visit

[Stevie Reid]

Anyone who’s renewed and paying with the 6 month DD to the club had any paperwork etc through the door yet?

Renewed on Monday with 6 month DD and was told in the Hibs email that I'd get DD confirmation email within three working days. Nothing yet though

[Hibi]

Renewed on Monday with 6 month DD and was told in the Hibs email that I'd get DD confirmation email within three working days. Nothing yet though

I also renewed and did so in first few days choosing to pay by DD but not had any confirmation either.

[Ringothedog]

I also renewed and did so in first few days choosing to pay by DD but not had any confirmation either.

Check your spam/junk mail, if nothing there contact the ticket office

[ekhibee]

I have also renewed, paying by direct debit this time but no confirmation and it's not in my emails or spam folder. Will probably have to phone the ticket office, which is a pain and is something I shouldn't have to do, but I probably will.

[Hibi]

Check your spam/junk mail, if nothing there contact the ticket office

Thanks Ringo but no emails in there either.

[hibee_girl]

Done our two tickets just now :thumbsup:

[ekhibee]

Still nothing from Hibs. Not very impressed.

[bigwheel]

Still nothing from Hibs. Not very impressed.

Sign on to your ticketing account and check your transactions...that should clarify it for you.


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[hibbysam]

Still nothing from Hibs. Not very impressed.

Sign in, go to account history, I had two transactions, one for £385 on the day I signed up, another a few days later for £0. On the £385 one, click resend email. On that email it tells you all dates of payments etc.

[marinello59]

Renewed our three yesterday. Happy days.

[ekhibee]

Sign in, go to account history, I had two transactions, one for £385 on the day I signed up, another a few days later for £0. On the £385 one, click resend email. On that email it tells you all dates of payments etc.

Cheers, Hibbysam, I tried that after following your advice. This is what appeared: 'Purchase confirmation has been sent to your registered email address.' Except that it hasn't, still no email, maybe cos it's a weekend, I dunno. I'll give it another day or so. but at least it looks like the DD has been set up I suppose.

[hibbysam]

Cheers, Hibbysam, I tried that after following your advice. This is what appeared: 'Purchase confirmation has been sent to your registered email address.' Except that it hasn't, still no email, maybe cos it's a weekend, I dunno. I'll give it another day or so. but at least it looks like the DD has been set up I suppose.

Definitely not the weekend as I tested it this morning. Have you double checked your email address? Maybe worth an email to the ticket office to double check they don’t have another email address for you. If it’s any help my first DD payment is 28/05/21 and that date every month going forward.

[Garymcl]

Must surely be at the 5000 mark by now

[ekhibee]

Definitely not the weekend as I tested it this morning. Have you double checked your email address? Maybe worth an email to the ticket office to double check they don’t have another email address for you. If it’s any help my first DD payment is 28/05/21 and that date every month going forward.

Thanks again HS, they'd sent it to my old email address (junk folder) with a list of dates for when it's taken off even though I'd put my current email address on the new account. Hopefully all sorted, thanks again mate.

[GreenCastle]

You would think Hibs could try push ST sales before the Cup Final.

Obviously if there were actual tickets then they could have had priority but surprised we aren't way above 5000 yet considering the season we have had.

[Ronniekirk]

Must surely be at the 5000 mark by now

If it was they would announce it they way they did when we hit 1 2 3 and 4 thousand
No reason not to as it helps build momentum


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[Hibi]

Sign in, go to account history, I had two transactions, one for £385 on the day I signed up, another a few days later for £0. On the £385 one, click resend email. On that email it tells you all dates of payments etc.

Thanks hibbysam, clicked to resend email and got confirmation email now. 🇳🇬🇳🇬

[SolentHibee]

5000 announced now

[Paul1642]

I wonder how many we had sold at this stage last year. Win the SC and get govt confirmation that fans will be back and we should be looking like selling a lot!

[Juniper Greens]

I wonder how many we had sold at this stage last year. Win the SC and get govt confirmation that fans will be back and we should be looking like selling a lot!

Winning the cup feels like a massive opportunity to really kick on!

[.Sean.]

I have also renewed, paying by direct debit this time but no confirmation and it's not in my emails or spam folder. Will probably have to phone the ticket office, which is a pain and is something I shouldn't have to do, but I probably will.
I’m in the same situation. Was a bit worried it had fell through or something but logged into my ticketing account and it doesn’t come up under renewals. Could it be the first payment might not be taken til June/ July and they’ll send letters out nearer then?

[Stevie Reid]

I also renewed and did so in first few days choosing to pay by DD but not had any confirmation either.

I emailed the ticket office today (by just replying to my original email which confirmed my season ticket purchase) to let them know that I hadn't received my DD confirmation yet - they emailed me back four minutes later to confirm that everything was fine and in order.

Was very impressed :greengrin

[hibbysam]

I’m in the same situation. Was a bit worried it had fell through or something but logged into my ticketing account and it doesn’t come up under renewals. Could it be the first payment might not be taken til June/ July and they’ll send letters out nearer then?

Go to your account history mate, should see the transaction there of you buying the season ticket, and it should allow you to resend the email.

[Scouse Hibee]

I’m in the same situation. Was a bit worried it had fell through or something but logged into my ticketing account and it doesn’t come up under renewals. Could it be the first payment might not be taken til June/ July and they’ll send letters out nearer then?

Got this today
Direct Debit Payment Dates (6-installments)

1st payment: Friday 28 May 2021

2nd payment: Monday 28 June 2021

3rd payment: Wednesday 28 July 2021

4th payment: Monday 30 August 2021

5th payment: Tuesday 28th September 2021

6th payment: Thursday 28th October 2021

[hibbysam]

Got this today
Direct Debit Payment Dates (6-installments)

1st payment: Friday 28 May 2021

2nd payment: Monday 28 June 2021

3rd payment: Wednesday 28 July 2021

4th payment: Monday 30 August 2021

5th payment: Tuesday 28th September 2021

6th payment: Thursday 28th October 2021

Got the same 6 dates so must be the same across the board.

[Danderhall Hibs]

Got the same 6 dates so must be the same across the board.

I think it is - pretty sure they published these dates somewhere in the comms.

[Hibs Class]

Managed to renew our two on Friday, so assume we'll be in the 5000

[.Sean.]

Go to your account history mate, should see the transaction there of you buying the season ticket, and it should allow you to resend the email.
Sorted mate ta

[hibee]

Worth highlighting that the 6 months direct debit option ends on Saturday (or maybe Friday depending on how you read it) then changes to a 4 month option.

[JXM73]

https://fb.watch/5p8rhn4fdY/

About 520 ish for me ....

[.Sean.]

Worth highlighting that the 6 months direct debit option ends on Saturday (or maybe Friday depending on how you read it) then changes to a 4 month option.
Surprised Hibs haven’t been pushing this as I thought it would be a popular option, and I never realised the cut off point was this weekend

[ekhibee]

Surprised Hibs haven’t been pushing this as I thought it would be a popular option, and I never realised the cut off point was this weekend

Me neither, I only found out from one of my mates who phoned and told me.

[madhibby]

4 season tickets just renewed - in case it assists my chance to be in any ticket ballot for the Scottish Cup Final :greengrin

[Sir David Gray]

Surprised Hibs haven’t been pushing this as I thought it would be a popular option, and I never realised the cut off point was this weekend

I don't think Hibs have ever publicised the deadlines. Heard earlier from someone who thinks the early bird deadline is the 15th? No idea if that's true or not.

[hibee]

I don't think Hibs have ever publicised the deadlines. Heard earlier from someone who thinks the early bird deadline is the 15th? No idea if that's true or not.

Doubt it’s the 15th as they said they would give 7 days notice when announcing the early bird deadline.

[poulton hibs]

It is 15th May for the 6 month direct debit and sometime in June for the 4 month direct debit. At least 7 days notice for end of the Early Bird.

[Sir David Gray]

It is 15th May for the 6 month direct debit and sometime in June for the 4 month direct debit. At least 7 days notice for end of the Early Bird.

Cheers thought I was being told nonsense!

[Hibee Mac]

When is the deadline for the seat release? Want to renew but need to wait a few weeks

[Scouse Hibee]

When is the deadline for the seat release? Want to renew but need to wait a few weeks

Not sure mate but if you renew now in the six month direct debit scheme, first payment not until 28 May.

[hibee]

Worth highlighting that the 6 months direct debit option ends on Saturday (or maybe Friday depending on how you read it) then changes to a 4 month option.


Surprised Hibs haven’t been pushing this as I thought it would be a popular option, and I never realised the cut off point was this weekend

Hibs have just sent an email advising cut off is 3pm on Friday, the site will be taken down then for a short time to replace the 6 month option with the 4 month option.

[04Sauzee]

Renewed 3 out of our family of 4, just waiting for confirmation/approval as one of our family is now a student. Once that's confirmed I really hope we can all get back into ER early part of next season.