Quote Originally Posted by JeMeSouviens View Post
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This only comes under the category of a bit annoying rather than insanely reckless but easyjet are doing my head in.

They have grounded their fleet apart from a few planes operating out of London. Rather than cancel the flights they know won't fly they are marking them as "sold out" and cancelling them in dribs and drabs a couple of days ahead. They do their level best to hide the fact that customers are due a full refund for a cancellation and try and get you to rebook for a different flight. **** that - who knows what lies ahead for any given destination in the next year?

Even when you know the flight is cancelled and you are due a refund, folk are reporting that the only way to actually get one is via their call centre with waits of at least several hours if you ever get through!

It would be dead easy for them to add cancel and refund on their website (they did this for the ash cloud), so the fact that they're not doing it is totally sharp practice to hang onto customers' cash.
They had the cancel and refund on website last week. I work in travel trying to sort many EasyJet flights, haven’t got through to contact centre all week.