Pet Peeves IV

[c31]

Princes Street and the gardens like most of central Edinburgh are a manky disgusting mess. There's tacky shops and even the bus stops are a embarrassment. I don't know why its been allowed to get in this state. A once pristine area that my parents use to enjoy taking us but I walked along there on Friday and its was sad to see. Maybe a big investment in this area is required. (Tourist tax?)..

[Northernhibee]

Car is in at the garage getting MOT ready so bus to work today.

Busy bus, people standing and yet still there are people putting bags on seats and refusing to move them.

Selfish pricks.

[overdrive]

Companies that don’t honour what they’ve told you in writing.

We were booked to go to London in October and had booked to go to the View From The Shard. We both got covid so couldn’t go. Emailed them to ask what we needed to do, e.g. claim on the ticket insurance and rebook, or (as every other tourist attraction we had booked did) just let them know once we had a new date in mind).

They replied saying no need to claim on the ticket insurance, that they had kept a note on our file and to simply reply to that email once we had rebooked our trip, stating a preferred date and time to visit and that would be that.

We’ve rebooked so I replied as instructed only to be told that they were confused why I was asking to do this (erm… read the email I had replied to) as what I needed to do was claim via the ticket insurance and rebook.

I got back pointing out that this was what I had been told to do in writing. I’ve just received a really unprofessional response, reiterating that they wouldn’t honour what they had told me and even stated the member of staff who told me this had been disciplined!

I think it’s too late to claim now.

[Craig_HFC]

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Companies that don’t honour what they’ve told you in writing.

We were booked to go to London in October and had booked to go to the View From The Shard. We both got covid so couldn’t go. Emailed them to ask what we needed to do, e.g. claim on the ticket insurance and rebook, or (as every other tourist attraction we had booked did) just let them know once we had a new date in mind).

They replied saying no need to claim on the ticket insurance, that they had kept a note on our file and to simply reply to that email once we had rebooked our trip, stating a preferred date and time to visit and that would be that.

We’ve rebooked so I replied as instructed only to be told that they were confused why I was asking to do this (erm… read the email I had replied to) as what I needed to do was claim via the ticket insurance and rebook.

I got back pointing out that this was what I had been told to do in writing. I’ve just received a really unprofessional response, reiterating that they wouldn’t honour what they had told me and even stated the member of staff who told me this had been disciplined!

I think it’s too late to claim now.

If you paid for it on a credit card & it was over £100.00 you've got 6 years to claim under Section 75.

[McD]

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Companies that don’t honour what they’ve told you in writing.

We were booked to go to London in October and had booked to go to the View From The Shard. We both got covid so couldn’t go. Emailed them to ask what we needed to do, e.g. claim on the ticket insurance and rebook, or (as every other tourist attraction we had booked did) just let them know once we had a new date in mind).

They replied saying no need to claim on the ticket insurance, that they had kept a note on our file and to simply reply to that email once we had rebooked our trip, stating a preferred date and time to visit and that would be that.

We’ve rebooked so I replied as instructed only to be told that they were confused why I was asking to do this (erm… read the email I had replied to) as what I needed to do was claim via the ticket insurance and rebook.

I got back pointing out that this was what I had been told to do in writing. I’ve just received a really unprofessional response, reiterating that they wouldn’t honour what they had told me and even stated the member of staff who told me this had been disciplined!

I think it’s too late to claim now.

if you can find out the name of the CEO or equivalent, email them directly, explaining that their staff have caused you financial issues through their misinformation, and you’d like them to look into that and also reimburse you for the money you’ve spent since the fault lies with their company.

it might not work but you never know

[weecounty hibby]

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if you can find out the name of the CEO or equivalent, email them directly, explaining that their staff have caused you financial issues through their misinformation, and you’d like them to look into that and also reimburse you for the money you’ve spent since the fault lies with their company.

it might not work but you never know

This 100% works. I had an issue with DFS a few years ago where they had made a James Hunt of my order and was getting nowhere with the usual store managers etc. I emailed the CEO and the CFO and it was sorted within a fortnight.

[grunt]

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if you can find out the name of the CEO or equivalent, email them directly, explaining that their staff have caused you financial issues through their misinformation, and you’d like them to look into that and also reimburse you for the money you’ve spent since the fault lies with their company.

Patrick Allen is CEO of SVGM Limited, you can find him on LinkedIn

[Hermit Crab]

Shoes and trainers sizing.

I have 50+ pairs of Adidas trainers and generally know what size I need for them, certain silhouettes you need go half a size up or down. For example I know I'm always a 12 in Adidas Gazelles but the 2019 city series like the Brussels and Amsterdams are too big in a 12 so I need to go half a size down to an 11.5 but the 2022 city series are all TTS (true to size) so I get my usual size 12.

But Timberland, **** me man. I know they're big made and are wide shoes and all sold with the American size being the size advertised (watch out for that). I ordered a pair of the classic 3 eye boat shoes at an absolute bargain price in a UK11.5 and thats a US12, half down from my normal trainer size and when they arrived they were miles too big and slipping of me feet when I was trying them on, sent them back and ordered a size UK11 instead. They arrived today and while they do fit there is still a little bit more room than I anticipated. Never known sizing to be so difficult when dealing with Timberland. Absolutely mental.

[Moulin Yarns]

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Shoes and trainers sizing.

I have 50+ pairs of Adidas trainers and generally know what size I need for them, certain silhouettes you need go half a size up or down. For example I know I'm always a 12 in Adidas Gazelles but the 2019 city series like the Brussels and Amsterdams are too big in a 12 so I need to go half a size down to an 11.5 but the 2022 city series are all TTS (true to size) so I get my usual size 12.

But Timberland, **** me man. I know they're big made and are wide shoes and all sold with the American size being the size advertised (watch out for that). I ordered a pair of the classic 3 eye boat shoes at an absolute bargain price in a UK11.5 and thats a US12, half down from my normal trainer size and when they arrived they were miles too big and slipping of me feet when I was trying them on, sent them back and ordered a size UK11 instead. They arrived today and while they do fit there is still a little bit more room than I anticipated. Never known sizing to be so difficult when dealing with Timberland. Absolutely mental.

I always go by European sizes for shoes, never had a problem. Yet another example of the impact of Brexit having to rely on UK shoe sizes.

[Hermit Crab]

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I always go by European sizes for shoes, never had a problem. Yet another example of the impact of Brexit having to rely on UK shoe sizes.

I'm familiar with euro sizes as well. A UK12 is a Euro 47 1/3. Its just mental how I can be a full size down in these shoes and still have a bit of room in them.

[speedy_gonzales]

Couriers.
I detest wasting time, especially working hours as inevitably I still have to do the same amount of work, but in less time.
Stay in all afternoon for a courier pick-up for an expensive piece of kit that has to be picked up from my house.
Make sure I'm in before the alloted window of arrival of "Kieran" and just as it looks like the window is about to down shut, I get simultaneous emails and texts apologising for Kieran missing me and he'll attempt again on Monday.
The picture of "my house" isn't even my house, same number but different street.
An irrational rage had just come over me that I haven't experienced in years!
I've actually spat the dummy and I will most definitely not be in the next time they're coming and the recipient of this kit can go swivel 🤣

[Moulin Yarns]

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Couriers.
I detest wasting time, especially working hours as inevitably I still have to do the same amount of work, but in less time.
Stay in all afternoon for a courier pick-up for an expensive piece of kit that has to be picked up from my house.
Make sure I'm in before the alloted window of arrival of "Kieran" and just as it looks like the window is about to down shut, I get simultaneous emails and texts apologising for Kieran missing me and he'll attempt again on Monday.
The picture of "my house" isn't even my house, same number but different street.
An irrational rage had just come over me that I haven't experienced in years!
I've actually spat the dummy and I will most definitely not be in the next time they're coming and the recipient of this kit can go swivel 🤣

I can understand the frustration, but have you looked out of the window recently?

I was giving a girl a lesson in dyeing and spinning today but I got a message early enough to cancel because I wouldn't expect anybody to be travelling unnecessarily.

[overdrive]

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I can understand the frustration, but have you looked out of the window recently?

I was giving a girl a lesson in dyeing and spinning today but I got a message early enough to cancel because I wouldn't expect anybody to be travelling unnecessarily.

Thing is that sort of thing happens when the weather is fine. A couple of weeks ago I waited in for an Amazon delivery as I got the “it’s 8 stops away” alert and the tracker appeared. Quite a while later I see that I’m 2 stops away and Inlook out and the van is there. The guy is delivering to my neighbour. I’m then 1 stop away, nothing happens then all of a sudden I get an alert that I wasn’t in so it couldn’t be delivered. Well I was in. The door wasn’t knocked. The bell wasn’t rung. The motion detection on the doorbell wasn’t set off. He either got the wrong house or couldn’t be arsed and went off on his lunch.

[speedy_gonzales]

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I can understand the frustration, but have you looked out of the window recently?

I was giving a girl a lesson in dyeing and spinning today but I got a message early enough to cancel because I wouldn't expect anybody to be travelling unnecessarily.

The weather has not been that bad in West Edinburgh today. A few mm of snow this morning but gone when the rain came around 10:00hrs.
But, this was nothing to do with weather, the driver went to the wrong door, took a picture of the wrong door as evidence then proceeded to drive past my house.
I'm just frustrated as I had to stay in the house to have this item picked up because of its value. I can't even have my wife hand it over who works from home some days.
And I don't have the option of dropping it off elsewhere, depot etc and I can't have it picked up at my place of work.
Maddening.

[Hermit Crab]

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Thing is that sort of thing happens when the weather is fine. A couple of weeks ago I waited in for an Amazon delivery as I got the “it’s 8 stops away” alert and the tracker appeared. Quite a while later I see that I’m 2 stops away and Inlook out and the van is there. The guy is delivering to my neighbour. I’m then 1 stop away, nothing happens then all of a sudden I get an alert that I wasn’t in so it couldn’t be delivered. Well I was in. The door wasn’t knocked. The bell wasn’t rung. The motion detection on the doorbell wasn’t set off. He either got the wrong house or couldn’t be arsed and went off on his lunch.

Was waiting on a rare, very hard to find pair of trainers in my size coming the other day. UPS were the carriers and I got an email on Thursday morning telling my parcel would be delivered between 08:45 and and 12:45. Great, thats fine I put off plans until the afternoon. Deadline comes and goes and nothing. Checked the tracking again and now it says by the end of the day. Raging because that can be up to 7pm at night according to their website. They eventually turned up and had past 3. Not happy like. Its bollocks when you pay for special delivery and get shafted like that.

[danhibees1875]

Had a Hermes delivery a while back that seemed to mess us around with "couldn't find your house" "roadworks (non-existent) nearby stopped our progress" etc

Eventually they turned up at about 10pm 3 days later and I was chatting to the woman as she got to the door. She mentioned that she had loads of parcels still in her van to deliver but "don't think I'll bother now".

It's not the drivers fault, it'll be a shift calculation that overloads them with parcels and gives no headspace to allow for delays and then backlogs will accumulate.

[Hermit Crab]

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Had a Hermes delivery a while back that seemed to mess us around with "couldn't find your house" "roadworks (non-existent) nearby stopped our progress" etc

Eventually they turned up at about 10pm 3 days later and I was chatting to the woman as she got to the door. She mentioned that she had loads of parcels still in her van to deliver but "don't think I'll bother now".

It's not the drivers fault, it'll be a shift calculation that overloads them with parcels and gives no headspace to allow for delays and then backlogs will accumulate.

Hermes are an absolute joke of a delivery company. Parcels often go missing and arrive damaged. I've had a few deliveries from them where the box my trainers are in is bashed or ripped. Seen some pictures online where the box has been completely destroyed. Parcels have also been stolen by the delivery driver as well. Their customer service is shocking and they were called out on it in the media a while back. Its got to the point now that if a store uses Hermes as their courier then I won''t buy from them unless I absolutely have to as I just do not trust them to get my parcel to me in one piece.

[EH6 Hibby]

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Hermes are an absolute joke of a delivery company. Parcels often go missing and arrive damaged. I've had a few deliveries from them where the box my trainers are in is bashed or ripped. Seen some pictures online where the box has been completely destroyed. Parcels have also been stolen by the delivery driver as well. Their customer service is shocking and they were called out on it in the media a while back. Its got to the point now that if a store uses Hermes as their courier then I won''t buy from them unless I absolutely have to as I just do not trust them to get my parcel to me in one piece.

I’ve got a Hermes delivery that is still showing on the app as out for delivery on 21st December. Was a Christmas present that I had to go out on Christmas Eve and buy another because it didn’t arrive. Was originally meant to come on 17th. I’ve been refunded by the retailer but it’s still on my app. I’m convinced they’ve left it there to wind me up.

[danhibees1875]

Studying a menu online before visiting a restaurant and knowing exactly what you want...

"Sorry, the online menu is out of date. We don't do the lamb anymore"

[sleeping giant]

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I’ve got a Hermes delivery that is still showing on the app as out for delivery on 21st December. Was a Christmas present that I had to go out on Christmas Eve and buy another because it didn’t arrive. Was originally meant to come on 17th. I’ve been refunded by the retailer but it’s still on my app. I’m convinced they’ve left it there to wind me up.

I uswd Hermes to send repaired resporatory equipment to Glasgow Royal and addressed it to a specific department.
The driver put "unable to deliver" on the package.
I was sent a message saying that they would retry delivery within 2 days.
Another message saying unable to deliver.
Another message saying they would try again.
Another unable to deliver ....and so it went on for 2 months 😂

Turns out the drivers wont go to specific depts but didnt even think of dropping it off at goods in/stores.

I had to contact the CEO to sort it out.

Lazy barstewards.

[Killiehibbie]

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I uswd Hermes to send repaired resporatory equipment to Glasgow Royal and addressed it to a specific department.
The driver put "unable to deliver" on the package.
I was sent a message saying that they would retry delivery within 2 days.
Another message saying unable to deliver.
Another message saying they would try again.
Another unable to deliver ....and so it went on for 2 months 😂

Turns out the drivers wont go to specific depts but didnt even think of dropping it off at goods in/stores.

I had to contact the CEO to sort it out.

Lazy barstewards.

You might find the stores won't accept packages not addressed to them. I got one storeman trying to get me to deliver a 6 part consignment all over the hospital. He was told he either signs for the lot or it goes back.
Hermes are the worst of a bad bunch but pay peanuts and you get monkeys.

[Hermit Crab]

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You might find the stores won't accept packages not addressed to them. I got one storeman trying to get me to deliver a 6 part consignment all over the hospital. He was told he either signs for the lot or it goes back.
Hermes are the worst of a bad bunch but pay peanuts and you get monkeys.

Paying an online delivery fee of £4.99 for your goods to be volleyed to your doorstep from 3 miles away by a Hermes delivery driver is not peanuts!!

[Killiehibbie]

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Paying an online delivery fee of £4.99 for your goods to be volleyed to your doorstep from 3 miles away by a Hermes delivery driver is not peanuts!!

Hermes pay the driver about 65p.

[Jay]

Adidas have driven me nuts recently. I ordered a pair of football boots for my sons birthday, a few days later the parcel arrived but it contained a size 10 ladies sweatshirt instead of boots. You have to chat to them on WhatsApp now which was like wading through toffee, typing then waiting 10 mins for a reply. They didn't believe me so I had to send pics then I was told to return it but if I wanted boots I'd have to order again. I said I wasn't ordering again as the boots were £200 and they'd then have £400 of my money and god knows what I'd get delivered . One guy got really stroppy when I refused to go pick a pair up in Manchester ! Eventually they got my return but didn't refund my money, I'd bought the boots elsewhere but way after his birthday. I had to chase them constantly to refund my money. I even got an email saying there was a delay with my refund but they gave no reason for it. I had to raise a claim with PayPal and strangely enough was refunded that day. I've used them loads in the past but will never use them again. All in all from order to refund took about a month.

[Northernhibee]

Bus stations, shopping centres etc. that charge to use their toilets.

Not letting a customer take a piss because they don’t have loose change on them is fairly ****ty.

[nonshinyfinish]

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Adidas have driven me nuts recently. I ordered a pair of football boots for my sons birthday, a few days later the parcel arrived but it contained a size 10 ladies sweatshirt instead of boots. You have to chat to them on WhatsApp now which was like wading through toffee, typing then waiting 10 mins for a reply. They didn't believe me so I had to send pics then I was told to return it but if I wanted boots I'd have to order again. I said I wasn't ordering again as the boots were £200 and they'd then have £400 of my money and god knows what I'd get delivered . One guy got really stroppy when I refused to go pick a pair up in Manchester ! Eventually they got my return but didn't refund my money, I'd bought the boots elsewhere but way after his birthday. I had to chase them constantly to refund my money. I even got an email saying there was a delay with my refund but they gave no reason for it. I had to raise a claim with PayPal and strangely enough was refunded that day. I've used them loads in the past but will never use them again. All in all from order to refund took about a month.

FWIW I always buy boots from Pro Direct (https://www.prodirectsoccer.com/) – on the one occasion they sent me the wrong boots they were easy enough to deal with to sort it out and gave me a voucher as a good will gesture.

[Jay]

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FWIW I always buy boots from Pro Direct (https://www.prodirectsoccer.com/) – on the one occasion they sent me the wrong boots they were easy enough to deal with to sort it out and gave me a voucher as a good will gesture.

Thank you Pro direct didn't have them in stock but I have them on order with them. Which I suspect may have been the issue with adidas, they didn't have the stock but didn't deal with it properly.

[danhibees1875]

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Bus stations, shopping centres etc. that charge to use their toilets.

Not letting a customer take a piss because they don’t have loose change on them is fairly ****ty.

When Waverly changed to free use I assumed it was maybe part of a wider change that made all public toilets free to use.

I understand the flip side though - people won't look after them then they need to be maintained and that's pricey, someone has to foot the bill.

[Northernhibee]

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When Waverly changed to free use I assumed it was maybe part of a wider change that made all public toilets free to use.

I understand the flip side though - people won't look after them then they need to be maintained and that's pricey, someone has to foot the bill.

If you make the shopping centres nicer then people come in, spend more money and they can make the money that way.

Dundee has two shopping centres - the Overgate is quite nice and has free toilets, coffee shops where you can watch the world go by and it's a busy place. The Wellgate is a total dump, is always absolutely dead and charge for the loos.

You don't mind going into the former but the latter is a visit of last resort.

[Moulin Yarns]

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When Waverly changed to free use I assumed it was maybe part of a wider change that made all public toilets free to use.

I understand the flip side though - people won't look after them then they need to be maintained and that's pricey, someone has to foot the bill.

I believe that the local public toilet in my town is to be unmanned and contactless payment. Not sure how that will work in the middle of summer.