Quote Originally Posted by Big_Franck View Post
This quote is hidden because you are ignoring this member. Show Quote
I've just received the following email from Hibernian Supporters:


Mandate Update

Following the Club announcement yesterday, I can report we have had a significant increase in interest from both existing Members / Donators, as well as new supporters.

Many of our existing Members / Donators have reported problems in their efforts to either resurrect donations or indeed make new one off donations. We have reported this to GoCardless and it seems there have been some occasions where Direct Debit mandates have been made inactive and some Members would prefer these to be reactivated.

Rather than investigate every case, we have taken the view to email every Member / Donator with an "inactive" mandate with a link to allow them to reactivate their mandate with any amount they choose to donate. The purpose of this exercise is to simply bring the mandate to life again.

Please click HERE to reactivate your mandate.

We will be writing again with more information but at this stage we simply want to give everyone the opportunity to access their account and choose their own path going forward.

If you have received this email in error there is no need to take further action.

James Adie
Chairman


I hadn't even noticed that my monthly direct debit had stopped. I certainly didn't stop it and I'd need to go back and see when it became 'inactive' as it's being described. Ytf would monthly direct debits randomly become 'inactive' with gocardless? This is exactly the kind of problem that has held HSL/HS back.
I think the reason they stopped, is because you reached the "full membership" total. £225 iirc?

Same thing happened to me, I never noticed until over a year later it had stopped, and worked it out that id reached that amount. To keep donating after that amount you had to re-start the DD.