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That's not really the case, though. People have simply pointed out that some work could be done on the process of donating (and even on keeping the information up-to-date on the website) to ease the payments they wish to make.
I create incredibly complicated web sites as part of my job but I found the process a bit confusing, so I can see why others have had concerns and probably given up (e.g. it wasn't at all obvious that the DDs/SOs were definitely going to be a one-off payment, so I can understand people giving up, just in case a mistake was made)
To give FoH some credit, their process for donations... and getting the news out there to the public... is very good and has obviously reaped dividends. If we want this to work, the first thing that needs to be done is to make it as smooth and seamless as they have.
Results 91 to 120 of 627
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09-01-2021 09:43 AM #91
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09-01-2021 10:00 AM #92This quote is hidden because you are ignoring this member. Show Quote
We have a simple card payment system set up using Stripe here which makes no reference to Direct Debits or the likes (I can fully understand the common use of the term Direct Debit makes people assume a recurring payment).
I'm not versed on the legalities of using a Direct Debit system but I think the messaging on that page is set and needs to be there to ensure HSL are following their obligations for using GoCardless.
For this particular venture where we are asking fans who aren't regular contributors to Hibernian Supporters to consider making a payment it makes most sense to direct them to the card payment link which looks and feels much more like a standard, one-off online transaction.
I updated the opening post yesterday to include the card payment link and put the details on our social media so hopefully those having issues with the DD GoCardless system will be more comfortable using that.
As always, the feedback is much appreciated.
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09-01-2021 10:22 AM #93This quote is hidden because you are ignoring this member. Show Quote
Cheers Daniel.
I write this as a big fan of what you guys are doing.
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09-01-2021 10:31 AM #94
I tried to make a one off donation last night but failed miserably to negotiate my way thru the process and finally gave up.
Could I make a donation via direct banking? I'd feel much more comfortable if I could do it this way.
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09-01-2021 10:49 AM #95This quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 11:04 AM #96
Is there a reason you can’t use PayPal alongside the current format? I can’t say I’ve had any problems with the go cardless system, but PayPal would be so much simpler.
United we stand here....
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09-01-2021 11:06 AM #97
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- Jul 2007
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- 40
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09-01-2021 11:12 AM #98This quote is hidden because you are ignoring this member. Show Quote
I've replied and we can take it from there.
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09-01-2021 11:35 AM #99This quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 11:36 AM #100This quote is hidden because you are ignoring this member. Show Quote
I believe the short answer is that Stripe takes less of a fee for payments than PayPal did and integrates more easily into the website. The GoCardless direct debit mandate is the ‘best deal’ for HS in terms of the fees it charges.
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09-01-2021 11:36 AM #101This quote is hidden because you are ignoring this member. Show QuoteThis quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 11:40 AM #102This quote is hidden because you are ignoring this member. Show Quote
“Dear (Name),
Hibernian Supporters Limited is charging you £X for One of donation by the fan.
To confirm, the amount above is "X Pounds".
It will take around 4 working days from the point of selecting the donation online for the contribution to come out of your bank.
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09-01-2021 11:57 AM #103This quote is hidden because you are ignoring this member. Show Quote
United we stand here....
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09-01-2021 12:29 PM #104
Donated.
Clicked the one off payment option on my HSL account and that was it, it seemed easy .... too easy I now have a 'pending submission' note on my HSL payment history list. I presume that's the process finished and I don't have to do anything else?
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09-01-2021 12:40 PM #105This quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 12:43 PM #106This quote is hidden because you are ignoring this member. Show Quote
For me this isn't about new players and stuff, just ensuring that Hibs stick around so that future generations get to suffer like we have, why the hell should they get away with it?
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09-01-2021 01:49 PM #107This quote is hidden because you are ignoring this member. Show Quote
Worked fine.
Sent from my SM-A750FN using Tapatalk
"I did not need any persuasion to play for such a great club, the Hibs result is still one of the first I look for"
Sir Matt Busby
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09-01-2021 01:54 PM #108This quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 02:04 PM #109
I have regular amount coming out each month.
One off payments should be debit card types so shows off your balance straight away. I don't see the need to have a DD type payment come out several days later.Cougars!!!
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09-01-2021 04:02 PM #110
Hopefully folk persevere with the payment system and manager to do it, can’t stress enough how much of an opportunity we have to make a tangible difference to our chances of winning a cup this season.
This is a chance for us to show the club how ambitious we are.Follow the Hibs podcast, Longbangers, on Twitter (@longbangers)
https://longbangers.hubwave.net
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09-01-2021 04:14 PM #111
- Join Date
- Jul 2007
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- 2,480
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However there is a counter point that this is a chance for the club to show how ambitious they are.
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09-01-2021 04:18 PM #112This quote is hidden because you are ignoring this member. Show QuoteFollow the Hibs podcast, Longbangers, on Twitter (@longbangers)
https://longbangers.hubwave.net
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09-01-2021 07:30 PM #113This quote is hidden because you are ignoring this member. Show Quote
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09-01-2021 10:12 PM #114
I donate monthly but added my £25 as a one off. As others have said super easy and like how the site shows my total contributions so far. Great appeal!!
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10-01-2021 07:50 AM #115
- Join Date
- May 2019
- Posts
- 201
Marine FC
Just watched their Chairman on TV confirming that at this morning (Sunday) Marine FC have sold 15000 virtual tickets for Spurs match.
They will not win the trophy.
We have a vastly larger fan base and have a great chance of winning this trophy.
What is holding you back ?
You know it makes sense.
Little Marine fans can raise more money for their club than Hibs fans?
You couldn't make that up.
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10-01-2021 08:22 AM #117This quote is hidden because you are ignoring this member. Show Quote
About 10000 Hibs fans did. I'm all for encouraging people to get behind this campaign, I have myself, but belittling the contribution Hibs fans have made doesn't seem the best way to go about it.PM Awards General Poster of The Year 2015, 2016, 2017. Probably robbed in other years
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10-01-2021 08:32 AM #118This quote is hidden because you are ignoring this member. Show Quote
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10-01-2021 08:49 AM #119
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- May 2019
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- 201
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It's probably the winning mentality in me where I don't want Hibs to be second to anyone.
As for not being the best way to go about it, is of course only your opinion.
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10-01-2021 04:14 PM #120
- Join Date
- May 2005
- Location
- Kirkcaldy
- Posts
- 1,447
Have just paid. The references to setting up a DD through out, even when making a one off donation, is confusing / off-putting. This stopped me from making a number of donations in the past.
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