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  1. #61
    From MSE:


    What if my flight or hotel is cancelled?

    If your flight or accommodation is cancelled due to the coronavirus outbreak, even if there's an FCO warning in place for the country you're going to at the time that you go, the airline or hotel is likely to fully refund you for the booking you've made.

    Under EU flight delay rules (which still apply this year despite Brexit, and which cover all flights leaving the UK or EU as well as flights to the UK/EU on a UK/EU airline), you're entitled to choose between:

    EITHER a refund for the flight that was cancelled.
    OR an alternative flight (airlines call this re-routing) to your destination.
    We've seen that many airlines appear to be offering customers credit vouchers instead of refunds. You don't have to accept this, and if the airline were to go bust, you may not get your money back.


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  3. #62
    Testimonial Due Colr's Avatar
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    Quote Originally Posted by JeMeSouviens View Post
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    Do you know how long you have after the cancellation to claim a refund? Is it time limited?
    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.

  4. #63
    Quote Originally Posted by Colr View Post
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    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    I don't want vouchers or rearranged bookings. Even if this period of disruption ends quickly there may be several more before this all plays out. Who knows what would be happening at time of rearrangement or if the airline will be around to honour the vouchers?

    Easyjet are totally at it. Reports of people being told by their call centres that they can't get their money back then being hung up on.

    The website says this



    But when you click through there are only options to change the flight.

  5. #64
    @hibs.net private member Jim44's Avatar
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    Quote Originally Posted by BILLYHIBS View Post
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    Mike Ashley Sports Direct trying to make out his employees priority workers then jacking his prices

    Ended up closing all his stores
    Mike Ashley has apologised, closed his stores and offered his fleet of vehicles to the NHS. Better late than never, I suppose. Probably too late to mend the harm he inflicted on his already tarnished reputation.

  6. #65
    @hibs.net private member Scouse Hibee's Avatar
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    So far Trainline, Hilton and Premier Inn have been great to deal with, all bookings were advance non refundable rates but all have fully refunded with no fuss.
    Last edited by Scouse Hibee; 27-03-2020 at 11:48 PM.

  7. #66
    I’ve requested a refund from klm for my cancelled flights so will just have to wait, if they refuse or try and offer vouchers instead then I’ll clsim through my travel insurance. My accommodation booked through booking.com was refunded as soon as it became obvious travelling wouldn’t be an option, so fair play to them.

  8. #67
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    Quote Originally Posted by JeMeSouviens View Post
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    From MSE:


    What if my flight or hotel is cancelled?

    If your flight or accommodation is cancelled due to the coronavirus outbreak, even if there's an FCO warning in place for the country you're going to at the time that you go, the airline or hotel is likely to fully refund you for the booking you've made.

    Under EU flight delay rules (which still apply this year despite Brexit, and which cover all flights leaving the UK or EU as well as flights to the UK/EU on a UK/EU airline), you're entitled to choose between:

    EITHER a refund for the flight that was cancelled.
    OR an alternative flight (airlines call this re-routing) to your destination.
    We've seen that many airlines appear to be offering customers credit vouchers instead of refunds. You don't have to accept this, and if the airline were to go bust, you may not get your money back.
    This is being done to protect the travel industry. The regulations I believe never took this Armageddon situation to occur where effectively the world is in lockdown. If every tour operator, travel agent or airline refunded every booking it would kill the industry, especially since there is no new business coming in. My time has spent trying to protect existing business this week which we’ve worked so hard to get, essentially working on the same booking twice. It’s a difficult balancing act and if we can refund , we will. After this situation passes everyone will need a holiday so we are asking clients to rebook. I also expect the legislation to change soon as it’s weighted to heavily in favour of consumer currently and doesn’t offer any protection to travel businesses in this crisis

  9. #68
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    Quote Originally Posted by JeMeSouviens View Post
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    I don't want vouchers or rearranged bookings. Even if this period of disruption ends quickly there may be several more before this all plays out. Who knows what would be happening at time of rearrangement or if the airline will be around to honour the vouchers?

    Easyjet are totally at it. Reports of people being told by their call centres that they can't get their money back then being hung up on.

    The website says this



    But when you click through there are only options to change the flight.
    It’s impossible to get through to EasyJet just now. Their call centres are based in India which is in severe lockdown, so gives possible explanation in not being contactable. Tough times, still haven’t had any joy with them either for our affected bookings.

  10. #69
    My mate works at Leonardo Electronics at Crewe Toll. They are an Italian owned company, and are taking instructions from Italy to keep working, same as their Italian counterparts, which has proved disastrous over there.

    Apparently managers have been told they must maintain production at all costs.

  11. #70
    Quote Originally Posted by DJ HIBBY View Post
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    This is being done to protect the travel industry. The regulations I believe never took this Armageddon situation to occur where effectively the world is in lockdown. If every tour operator, travel agent or airline refunded every booking it would kill the industry, especially since there is no new business coming in. My time has spent trying to protect existing business this week which we’ve worked so hard to get, essentially working on the same booking twice. It’s a difficult balancing act and if we can refund , we will. After this situation passes everyone will need a holiday so we are asking clients to rebook. I also expect the legislation to change soon as it’s weighted to heavily in favour of consumer currently and doesn’t offer any protection to travel businesses in this crisis
    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.

  12. #71
    @hibs.net private member Andy Bee's Avatar
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    Quote Originally Posted by stoneyburn hibs View Post
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    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.
    Decent result D, it looks like I've lost the hotel payment at £2.5k even although it had cancellation insurance purchased with it, the flights were cancelled 3 days ago by Emirates so hopefully I get that back at another £2.6k but worst of all my mate bought the VIP F1 tickets at £8.5k and they're refusing to refund them as it's postponed and not cancelled.

  13. #72
    Quote Originally Posted by Andy Bee View Post
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    Decent result D, it looks like I've lost the hotel payment at £2.5k even although it had cancellation insurance purchased with it, the flights were cancelled 3 days ago by Emirates so hopefully I get that back at another £2.6k but worst of all my mate bought the VIP F1 tickets at £8.5k and they're refusing to refund them as it's postponed and not cancelled.
    Hi Andy, that's brutal mate.
    Hopefully you can get positive outcome to that.
    My mother is still waiting on 2k from Thomas Cook going under.

  14. #73
    @hibs.net private member Bristolhibby's Avatar
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    Quote Originally Posted by Colr View Post
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    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    BA are totally at it not refunding you. Had my flight up to Glasgow for the Semi cancelled for me, my dad and two boys.

    Their site automatically takes you through to the voucher page which I filled in thinking it was money back.

    Turns out you have to toggle your Java Script on and off between pages. Managed to get to the refund page this way.

    Here’s my twitter rant and some helpful guy explaining the Java Script trick.

    If they cancel your flight, you’ll be wanting your money back and legally entitled to it.

    https://twitter.com/jamie_bryce/stat...291811328?s=21

    J

  15. #74
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by Colr View Post
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    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    Out of curiosity, how are you covered via Amex. I booked a Ryanair flight via Amex, Foreign Office advised non essential travel before I went, although Ryanair flew

  16. #75
    @hibs.net private member Bristolhibby's Avatar
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    Quote Originally Posted by Billy Whizz View Post
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    Out of curiosity, how are you covered via Amex. I booked a Ryanair flight via Amex, Foreign Office advised non essential travel before I went, although Ryanair flew
    Like all credit cards if a company tries to **** you over the credit card will give you your money back and take up the claim using their considerable clout.

    Just like if you can, always book flights on a Credit Card then pay it off straight away. You get the money back cover straight away. Insurance or not.

    J

  17. #76
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by Bristolhibby View Post
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    Like all credit cards if a company tries to **** you over the credit card will give you your money back and take up the claim using their considerable clout.

    Just like if you can, always book flights on a Credit Card then pay it off straight away. You get the money back cover straight away. Insurance or not.

    J
    Thanks, always book on a CC. I remember booking a boys holiday trip to Spain a few years back, flying with Globespan. Got all the money back
    Not sure if this will apply in this case, as the plane flew, but we were advised not to travel by FO

  18. #77
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    Quote Originally Posted by stoneyburn hibs View Post
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    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.
    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.

  19. #78
    Quote Originally Posted by DJ HIBBY View Post
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    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.
    I'm sorry my comments irked you, I was probably a little harsh.
    I don't doubt that you and your colleagues are working very hard, however I think it's madness for anyone to part with their hard earned on the promise of a future holiday right now.

  20. #79
    @hibs.net private member Bostonhibby's Avatar
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    The Hearts of the pub trade

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  21. #80
    Ultimate Slaver Keith_M's Avatar
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    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!

  22. #81
    Quote Originally Posted by Keith_M View Post
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    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!
    Sickening but not surprising.

    I keep seeing adverts about the amazing opportunities presented by investing in pharmaceutical and private medical companies.
    PM Awards General Poster of The Year 2015, 2016, 2017. Probably robbed in other years

  23. #82
    Testimonial Due Colr's Avatar
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    I think we need some kind of Canute’s Gallery online so we can remember who did what when this is all over and act accordingly.

  24. #83
    Quote Originally Posted by Keith_M View Post
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    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!
    A chip off the old block, his dad’s book says the time to buy is when there’s blood in the streets:


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