There have been a few comments about how to talk to people in distress and be a good listener on the thread from time to time. I think people often have a genuine fear of saying the 'wrong' thing or simply not knowing what to say.
I liked some of the things listed in this article on the BBC site today. In particular, I like the fact that's it's very accessible advice for a layperson, you don't have to be a counsellor, psychotherapist or psychologist or any kind of professional to practice these things well.
How to be a good listener when someone opens up
https://www.bbc.co.uk/bitesize/articles/ztfkbqt
Active listening techniques and reflecting people's words and thoughts are mentioned and very useful. There's also a bit about using technology for this purpose. Something that many of us are having to increasingly carry out these days.