Public Sale problems and queries (merged)

[pacorosssco]

Press option 2 and you get straight through.

why 2? says 1 then 1, when pressing option 2 it takes you to a voicemail box

[JohnStephens91]

I was only joking but I'm in a q now. Were you serious?

I pressed 3 and got in a queue! Magic!

[Chuck Rhoades]

Option 3 works through now.

[zlatan]

:agree: After 25 mins taking option1 - I took a chance on 3 and straight through :thumbsup:

I just got into trouble off an Aussie for this haha

[Cabbage East]

What phone number are folk using?

[Smidge]

I'm not getting the chance to choose an option when I ring the number now. Goes straight to the recorded message.

[Chuck Rhoades]

why 2? says 1 then 1, when pressing option 2 it takes you to a voicemail box

Try 3.

[Hermit Crab]

I just tried on my phone using 3G, got on right away ???

[erskine-hibby]

Got on to the site but it won't let me log in...NOOOOOOOOOOOOOOOOOOOOO!!!!

[Posh Swanny]

took me 75 mins to get to the end of the green bar. im in now.

Cant remember my client reference number!! Meh!!

no tickets for me then by the looks of things!

A client what now?!

Meh, indeed. :boo hoo:

[WeAreHibs]

Success :flag::flag::flag::flag::flag:

[Cabbage East]

Phone number? trying to help mates get tickets

[JeMeSouviens]

:agree: After 25 mins taking option1 - I took a chance on 3 and straight through :thumbsup:

Option 3, you little beauty. TQM, you can have my babies, just say the word. :greengrin

G3 row G - seats 160 and 161. :thumbsup::greengrin:pfgwa

[Billychaotic182]

mmm, thank you for calling blah blah blah, answer the freakin phone ya bams


:top marks

[Aaron]

You log in with your email address and password don't you? The client ref no is automatically pulled through once you do this.

No idea but yesterday I clicked on the forgot my password link on the site. The password reminder email I received has my full name and next to it a number in brackets with 6 numbers in it starting 0. I am guessing that is it.

[Cabbage East]

A client what now?!

Meh, indeed. :boo hoo:

You only need the email address and password you used when you set up your eticketing account. You dont need your client ref number

[Just_Jimmy]

i got through. ive just bought a ticket using option 3. the guy was excellent.

[Bostonhibby]

G, how'd you get through? did it ring straight away or did you let the message play through to be picked up at some point etc? Just wondering if it's worth listening to her over and over and over and over and over and ....

unfortunately it cuts you off automatically - had it on auto dialler!

[Green Man]

I finally got through on the phone after probably 100 tries, after the first message I got an odd sounding ringing tone then a message asking to hold to be placed in a queue. A few minutes later I was connected and got 2 tickets :thumbsup:

I just about burst into tears at my desk :greengrin

[Pretty Boy]

No idea but yesterday I clicked on the forgot my password link on the site. The password reminder email I received has my full name and next to it a number in brackets with 6 numbers in it starting 0. I am guessing that is it.

Yes that's your client ref. All the emails I get from Hibs have it in brackets next to my name.

[blaird03]

NOTE PLEASE...

do not use Chrome browser - i waited an hour to get in, selected tickets but could not login - as the webpage/login screen does NOT work with Chrome browser :(
Now waiting using IE.....

[Pete]

I was only messing when I said try option 2. Option 3 put me in a queue for a minute and That's me got tickets!! Row A but who cares??:thumbsup:

[stoneyburn hibs]

Option 2 works...

Option 3 works to , :thumbsup: sorted ! am taking my boy to hampden , delighted is an understatement

[Twiglet]

A client what now?!

Meh, indeed. :boo hoo:

It's ok. All you need to log in is your email address and password. Your client ref number will be there automatically.

[easty]

just got through on option 3, after some pulp disco 2000 hold music :thumbsup:

[Posh Swanny]

You only need the email address and password you used when you set up your eticketing account. You dont need your client ref number

Thank Franck for that! :flag:

[Just_Jimmy]

unfortunately it cuts you off automatically - had it on auto dialler!

use option 3, once you get the womans voice just press 3. itll queue, youll get a bit pet shops boys if thats your thing then a ticket. bonus!

[IWasThere2016]

Option 3, you little beauty. TQM, you can have my babies, just say the word. :greengrin

G3 row G - seats 160 and 161. :thumbsup::greengrin:pfgwa

:thumbsup:


i got through. ive just bought a ticket using option 3. the guy was excellent.

Sorted J :wink: :greengrin :thumbsup:


I just got into trouble off an Aussie for this haha

My wifey was fine with me :thumbsup:

:pfgwa

[Sean1875]

Option 3 iw obviously very popular now, so nervous.

[clerriehibs]

I was in the e-shop just before 10 after starting to log-in at 9am, intending to buy tickets and re-assign to friends' client refs, so we could sit together. I know it's 2 per purchase, but thought it worth a try (I wasn't trying for more than 2 per client ref). Just after 10am I got to choose 6 tickets, but the reassign button wasn't working. After multiple presses, and a couple of refreshes, I was bombed out completely. Some suggest the e-shop was reset and maybe that was it, or maybe I was pressing too many buttons, but beware - the reassign isn't working if you get in, and if you muck about too much, you too may get kicked out.

[Sean1875]

My online green bar thing just went backwards... WHAT?!

[JohnStephens91]

Got my dads ticket, picking my one up tomorrow. So glad I got his one, so bloody happy right now and no doubt he'll be cheesing when he hears the news on his lunch break.

[number9dream]

Floodgates have opened - got through online - in the East Stand row SS, so better take binoculars.
Have faith all of those still staring at the green bar...

[Smidge]

I was in the e-shop just before 10 after starting to log-in at 9am, intending to buy tickets and re-assign to friends' client refs, so we could sit together. I know it's 2 per purchase, but thought it worth a try (I wasn't trying for more than 2 per client ref). Just after 10am I got to choose 6 tickets, but the reassign button wasn't working. After multiple presses, and a couple of refreshes, I was bombed out completely. Some suggest the e-shop was reset and maybe that was it, or maybe I was pressing too many buttons, but beware - the reassign isn't working if you get in, and if you muck about too much, you too may get kicked out.

I chose 2 tickets and it still asked me to re-assign 1 of them to another member.

Then got kicked out.

[WeAreHibs]

Our tickets are for rowCCC, brutal !!!!!

Anyone up for a swap?

[Herdy1]

Got them, i got two tickets, they did have me on the database, the system works.

[Lofty]

Option 3 is the one to choose got through after 3 mins of music :)

[Thief]

The phone line set up is nothing more than a money making exercise for the club. I appreciate the club has to maximise earning potential from the final, but times are hard for everyone at the moment and this is just taking liberties with the very people the club has to rely on, ie US!
Disgusted :-(

[IWasThere2016]

seat number?

PM'd ya! :thumbsup:

[erskine-hibby]

note please...

Do not use chrome browser - i waited an hour to get in, selected tickets but could not login - as the webpage/login screen does not work with chrome browser :(
now waiting using ie.....


shoooooooiiiittt!!!!!!!!!!!

[pacorosssco]

I just got through to Ali and she's told me I have the wrong number and wont sell me ticket

[bob12345]

NOTE PLEASE...

do not use Chrome browser - i waited an hour to get in, selected tickets but could not login - as the webpage/login screen does NOT work with Chrome browser :(
Now waiting using IE.....

Can anyone else back this up? Think I will cry if it's true.

[Liam89]

shoooooooiiiittt!!!!!!!!!!!

i used chrome, got through fine online

[persevere1875]

Yeeeeeeessssss option 3, couple of minutes of Pulp and Im goint to the final, get in ya dancer, pure unadulterated joy, block E row C here I come :greengrin

[Billychaotic182]

option 3 rings a few times then a woman talks about online sales then cuts you off :grr:

[cwilliamson85]

Just spoke to somebody using option 3 and he said I had to call back on option 1!

[hibIBZ]

row YY behind the goals not the best but oh well atleast its not right at the front

[Sharon]

Option 3 - had to hold on about 5 minutes but got 2 tickets :thumbsup:

[green&left]

Both option 2 and option 3 on the phoneline just ringing out now.

[Smidge]

option 3 rings a few times then a woman talks about online sales then cuts you off :grr:

That's my experience so far.

[Hermit Crab]

Our tickets are for rowCCC, brutal !!!!!

Anyone up for a swap?

Haha you should be thankful you got tickets at all ;-)

[blackpoolhibs]

I was only joking but I'm in a q now. Were you serious?

I did that and now have more tickets than i can shake a stick at. :thumbsup:

[Sean1875]

IM GOING TO HAMPDEN!!!!! :thumbsup:

[OxoHibby]

Managed to get 2 tickets through online sale.
Was logged in at 09:40 and got kicked out into queue but got tickets about 10:20

Ya F*****N beauty.
Missed out on the CIS sale in 2007 in the same way - This has to be the year!

Now can actually think about something else and have a couple of days off before the big build up

:flag::flag::flag:

[number9dream]

Online success story. Joined the queue around 9.25 - two tickets bought for East Stand row SS
Gave me a number of options, so keep the faith.
I've never been so careful filling in details in my life...

[Delboy4]

I've phoned 83 times since 10am...hope this number is'nt chargeable??

press 1 blah blah blah

****** off hen
:brickwall

[lyonhibs]

Managed to get 2 tickets through online sale.
Was logged in at 09:40 and got kicked out into queue but got tickets about 10:20

Ya F*****N beauty.
Missed out on the CIS sale in 2007 in the same way - This has to be the year!

Now can actually think about something else and have a couple of days off before the big build up

:flag::flag::flag:

Congratulations mate - swally in cattle/1st class on the train up then??

:aok:

[Manxhibs]

Anyone have the phone start ringing only to be told by another voice that everyone is busy?

[blaird03]

Can anyone else back this up? Think I will cry if it's true.

I have had this before when ordering tickets - had to use IE, but forgot about it..

[SlickShoes]

no luck at all on the phone, every option won't let me in, online my computer crashed and I am now at the start of the queue again!
total nightmare!

[JohnStephens91]

If you are phoning do not press option 1! Press option 3 and you go straight into a queue and listen to some Pet Shop Boys. I am not pulling anyones leg here, it genuinely works and I got my dad a ticket by doing this.

[Kaiser_Sauzee]

Option 3...

Bit of Jarvis Cocker...

2 tickets in East, Row B bought.

TQM - you are a legend! :aok:

[Billychaotic182]

this sucks i still cant get through :(

[Makaveli]

Teasing me with a full green bar!

[seanshow]

http://i43.photobucket.com/albums/e355/seanshow/HIBS2.jpg

[Pretty Boy]

Just spoke to somebody using option 3 and he said I had to call back on option 1!

My guess is someone from the club is monitoring here and the bounce and has seen people have cottoned onto the 'loophole'.

[persevere1875]

Congratulations mate - swally in cattle/1st class on the train up then??

:aok:

You guys coming up on the train together ? im coming up from Cheltenham but havent decided how yet

[TheEastTerrace]

I got two tickets but slightly strange - had to go through the process of trying to remember my past address, pet's name, grandad's favourite tea blend before we proceeded. I said to the boy that I'd got a ticket in the priority sale so what was he looking at when I'd given him a client reference number?

Anyways, I got them for my uncle and mate so they owe me for the ridiculous connection charges that Rod and TM have coined in! :greengrin

GGTTH

[IWasThere2016]

I've phoned 83 times since 10am...hope this number is'nt chargeable??

press 1 blah blah blah

****** off hen
:brickwall

Use option 3 .. I got through to music for 10 secs then a wifey .. 2 tix sorted

[erskine-hibby]

i used chrome, got through fine online

I got through but the log in button wouldn't work.
Back in the queue on IE:grr:

[blackpoolhibs]

Instead of pressing 1, press 2 or 3. You will get through a lot quicker. :agree:

[libernian]

No that don't work

[blackpoolhibs]

Instead of pressing 1, press 2 or 3. You will get through a lot quicker. :agree:

[lyonhibs]

You guys coming up on the train together ? im coming up from Cheltenham but havent decided how yet

7.30am departure on the Saturday from Euston direct into Central by noon, although OxoHibby is posh and is in 1st class!!

6pm train down (for me) on the Sunday from Waverley.

:party:

[JohnStephens91]

Use option 3 .. I got through to music for 10 secs then a wifey .. 2 tix sorted

I got my dads ticket by seeing your advice on another thread. Thank you so much. :not worth

[blackpoolhibs]

Pressed 2 or 3 cant remember, and within the minute Tom had my details and tickets are on their way. :top marks

[J-C]

:agree: After 25 mins taking option1 - I took a chance on 3 and straight through :thumbsup:


Tried it and got thru right away and got 2 tickets, ya dancer :greengrin
:flag::thumbsup:

Gotta pay .net for the bus now.

[RickyS]

I got through but the log in button wouldn't work.
Back in the queue on IE:grr:

exact same problem here:confused:

[green&left]

When was the last time someone was successful using option 2 or 3..? Tried each one about 10 times now and get the same message about going to hibernianfc.co.uk before it cuts out...

[Pete]

Anyone else having problems logging onto ebay?

[NGH]

I'm finally logged in to the online sale but the screen keeps asking me to assign the tickets to another member but won't open the link - aarrgh!

[persevere1875]

7.30am departure on the Saturday from Euston direct into Central by noon, although OxoHibby is posh and is in 1st class!!

6pm train down (for me) on the Sunday from Waverley.

:party:

Mmmmm might try and tag along if neither of you mind, better than travelling by myself as per usual :wink:

[tartanhibee]

I can get logged on but don't see the final tickets just about season tickets?

[Sean1875]

Option 3 is my favourite option :greengrin

[Kenny1875]

2 tickets row b 86 and 87. Probably a bad view but not bothered as long as I'm there!!

[JohnStephens91]

When was the last time someone was successful using option 2 or 3..? Tried each one about 10 times now and get the same message about going to hibernianfc.co.uk before it cuts out...

Option 3 and about 10 or 15 minutes ago

[Pete]

Don't worry. Those of us who got though know that they do actually exist and it sounds like they are working hard. :aok:

[clerriehibs]

I'm finally logged in to the online sale but the screen keeps asking me to assign the tickets to another member but won't open the link - aarrgh!


I had that problem - messed about a bit - and got bombed out! Think reassign may have been switched off (or maybe never worked). If and when I get back in again, I'll be sticking to buying two for my own client ref, buggre the others!

[Makaveli]

I'm finally logged in to the online sale but the screen keeps asking me to assign the tickets to another member but won't open the link - aarrgh!

I know that feel :boo hoo:

[pacorosssco]

Called and got through to Ali who advised me she can't sell me a ticket as I came through on the wrong ext. Has anyone else had this?

[Billychaotic182]

When was the last time someone was successful using option 2 or 3..? Tried each one about 10 times now and get the same message about going to hibernianfc.co.uk before it cuts out...

thats all am gettin too

[bob12345]

My bar just went back by about 50% :(

[SlickShoes]

Option 3 is my favourite option :greengrin

doesn't work at all for me

[norhfc]

just no happening for me...ended up back of que on net and telephone is a joke...help !!

[cwilliamson85]

I got through on option3 and got told this...90 times at 12p

[MacBean]

Been in the online queue for 1 hour 5 mins now and my green bar has gone backwards. tried the ticket office number 08448441875 about 20 times using all options and get the exact same message from some wifey saying the ticket office is in high demand, visit hibernifc.co.uk or call back later.

I have a ticket for myself and old man but needing tickets for my bro and others. Starting to get cheesed off.

[blackpoolhibs]

I know you are working your butts off today, keep the good work up. :top marks

[Sean1875]

doesn't work at all for me

Really? I was in a queue for about 3 minutes then got through to some fella, whats it saying?

[johnrebus]

Started lo-gin at 9am - finally into website 10.20am.

After much farting about with passwords and email addresses - finally got two tickets East Stand Row A :greengrin


Don't give up fellas.


:flag::flag::flag:

[Kenny1875]

just no happening for me...ended up back of que on net and telephone is a joke...help !!

Phone up and press option 3 (even though it doesn't actually exist). That will get you through much faster.

[Smidge]

Hallelujah!!!! Got through with option 3.

Because I have already bought a ticket, they would only sell me 1. However, they were able to then find my mate on the database and allocate the other seat to him.

Only thing is, it's the back row CCC. We were in that row in 2001.....

[persevere1875]

:not worth:not worth:not worth

[green&left]

Been in the online queue for 1 hour 5 mins now and my green bar has gone backwards. tried the ticket office number 08448441875 about 20 times using all options and get the exact same message from some wifey saying the ticket office is in high demand, visit hibernifc.co.uk or call back later.

I have a ticket for myself and old man but needing tickets for my bro and others. Starting to get cheesed off.

Same here. Just over an hour now and my green bar is just above the 'T' in 'Thanks you.....................'

[pacorosssco]

I got through on option3 and got told this...90 times at 12p

Im no longer trying. No consistency and people being given tickets on option 2 and 3 and not other. NOT ON.

Hibs board dont deserve fans

[Sean1875]

I got my tickets so to me they are my favourite people in the entire world.

Hope everyone gets the tickets theyre wishing for, must be torture for yous to read about all these people having their tickets already, i've got my fingers crossed for yous :agree:

[Dalkeith]

took me over an hour but got there in the end

[Gmack7]

:thumbsup:jackpot and he let me buy 4(option 3)

[cwilliamson85]

Well done?

I used option 3 as people on here said that worked and got told to use option 1. One rule for one and one rule for another!

[pacorosssco]

I know you are working your butts off today, keep the good work up. :top marks

**** em. no consistency and rude. over 15 pound on calls and some sold tickets on option 2 and 3 and not others. muppets

[Liam89]

DONE DONE AND DONE!! 2 tickets wooo!

[bob12345]

Did anyone find out the charge of these phone calls?

[The_Todd]

My bar just jumped backwards massively.

Getting crabby.

[joe breezy]

doesn't let me log in...after waiting an hour and a half to get onto the site...

[Chuck Rhoades]

My bar just jumped backwards massively.

Getting crabby.

My bar rocketed up, half an ince away now, squeeky bum time - just glad my own tickets are sorted with STs!

[gorgie_harp]

Option 3. :agree::agree:

[Smidge]

As there is nothing on the official site referring to this, then I don't think this is right. There was a lot of detail about who could buy what when the priority sale was launched, so I don't think they would miss an important detail like this today.

I take it back, this is DEFINITELY the case.

I am not renewing my ST (baby due and re-entering full-time education) so only got 1 in the priority sale but needed 2 so that I could sit with my mate. Having got through on the phone (option 3!), they would only sell me 1 unless I could give them another client ref. Didn't have my mate's client ref, but they found him on the database so we are sorted.

This explains why I had trouble with the online system earlier and got kicked off having had 2 tickets in my basket.

[JHFC]

Anyone have the phone start ringing only to be told by another voice that everyone is busy?

Yes :(

[rennie_hfc]

i've got through to option 2 twice but both times they apologised and said they couldn't sell me tickets and i was to persevere with option 1 Nightmare

[Billychaotic182]

i start work at 12. starting to feel like i wont get :worried:

[IWasThere2016]

I got my dads ticket by seeing your advice on another thread. Thank you so much. :not worth

You're welcome. Glad you're sorted. This is OUR time :pfgwa

[scuttle]

Use option 3 .. I got through to music for 10 secs then a wifey .. 2 tix sorted

Just worked for me ,cheers for that

[AgentDaleCooper]

:agree: After 25 mins taking option1 - I took a chance on 3 and straight through :thumbsup:

i literally love you right now :not worth:not worth:not worth

[GraniteCityHibs]

DONE DONE AND DONE!! 2 tickets wooo!


OPTION 3!!!!

everyone just keep trying! I juat kept calling and calling!!!!

:flag::flag::flag::flag::flag::flag::flag::flag::f lag:

[NGH]

Now it won't let me log back in. Maddening.

[dp00]

you are calling a tickermaster call centre not easter road.... get back on the phone before you miss hibs biggest game for years :thumbsup::thumbsup::thumbsup:

moan and complain once you have your tickets

[erskine-hibby]

What a day to give up drinking!!!

[Sean1875]

Got told they couldnt sell me tickets on option 2 but tried option 3 and was all okay :agree: Good luck folks! :aok:

[Aaron]

My bar just jumped backwards massively.

Getting crabby.

Same here. I was 2/3 down now I am back to 1/3

[Pete]

Im no longer trying. No consistency and people being given tickets on option 2 and 3 and not other. NOT ON.

Hibs board dont deserve fans

I'd try again. It sounds like we're all getting different people.

[pacorosssco]

you are calling a tickermaster call centre not easter road.... get back on the phone before you miss hibs biggest game for years :thumbsup::thumbsup::thumbsup:

moan and complain once you have your tickets

no consisentcy. not on. a lot of money trying to call .

[IWasThere2016]

i literally love you right now :not worth:not worth:not worth

It is common and catching it seems - have had some lovely PMs :thumbsup:

[franck sauzee]

Just worked for me ,cheers for that

They're having none of it whenever I've tried option 2 or 3. 4 times times Option 1 has rang a couple of times then cut me off!!! :grr:
also my online session just jumped back about 20% WTF!!!!!!!! :grr::grr::grr::grr::grr::grr::grr::grr::grr:

[KingFranck]

That's 2 tickets bought yipee daughter will be delighted:thumbsup:

[eezyrider]

My progress bar has just jumped back too. Have tried the option 2 and spoke to someone who said I had to use option 1, tried option 3 but getting a recorded message now and then cut off. Someone somewhere doesn't want me to get a ticket :-(

EZ

[green&left]

Got through to option 2. Got told to bolt....

[Hibercelona]

Is it possible that nobody can get through, because you're all trying to get through 100 times in the space of 20 minutes? :cb

[JohnStephens91]

As much as I think the staff are working hard, the system is nothing short of a joke. Pressing different options on the phone to get through and the eticketing nightmare people are experiencing. Hopefully it'll all work out fine for everyone trying to get additional tickets if you are a season ticket holder, or if you are just trying to get a ticket for yourself.

[pacorosssco]

They're having none of it whenever I've tried option 2 or 3. 4 times times Option 1 has rang a couple of times then cut me off!!! :grr:
also my online session just jumped back about 20% WTF!!!!!!!! :grr::grr::grr::grr::grr::grr::grr::grr::grr:

not on . im the same . if you sell to one you must sell to all. hibs are testing me to the limit

[Smidge]

Keep trying option 3 folks, it'll work eventually (after TM have raked in a ton of cash on call charges).

[WarringtonHibee]

I'm in, but the login button does nothing. What a ****ing mess.

[Green Man]

I got through on option 1 after 15 minutes of constant redialling from 10 am. Persevere :flag:

[Danderhall Hibs]

My green bar is fully green but it's not connecting to the next step.

[Albanian Hibs]

got through to the log in page and now i cant log in, the button doesnt work :confused:

[PiemanP]

wont let me login?

can see someone above me has had this too!

[WarringtonHibee]

And I'm kicked out back of the queue. :rolleyes: Trying to sort out tickets for GAIS lads!

[kenny-55]

tried option 1 for 55 mins my son txt me told me to use option 3 and got through after 5 attempts
nice one good luck every one
:pfgwa:pfgwa:agree::agree::agree::agree::agree:

[Sean1875]

Keep trying option 3 folks, it'll work eventually (after TM have raked in a ton of cash on call charges).
THIS :agree: Option 3 is the way forward folks, was dialing option 1 for about 45 minutes, tried option 3 and within 2-3 minutes I got my tickets, good luck everyone :flag:

[lyonhibs]

My green bar is fully green but it's not connecting to the next step.

:agree::agree: My browser window just keeps spacking about with green bar full, trying to load what I presume to be the next page, but failing.

What a mess - thankfully my seat in the North Stand is assured, but Hibs have made a dog's dinner of the online part of this public sale.

[blaird03]

wont let me login?

can see someone above me has had this too!

Don't use Chrome browser - stick with Internet Explorer.

[franck sauzee]

I got through on option 1 after 15 minutes of constant redialling from 10 am. Persevere :flag:

It's pure luck. Absolute farcical system. I've been redialing constantly for an hour and a half. Losing the will to live... :(

[seanshow]

Used eTickets - 1 hour and 10 mins waiting in the online queue but got there eventually, 2 tickets for the back of the East, very happy just be going. woohoo :flag:

The green bar will load eventually it just takes for ever.

[WarringtonHibee]

Don't use Chrome browser - stick with Internet Explorer.

Had this happen with Safari.

Nice to know Ticketmaster stick to web standards when "developing" their ticketing systems. :rolleyes:

****ers.

[Purehibee_MYB]

Managed to get through online, then had a panic to get a client number...found one on my old derby ticket and it worked...well chuffed!! :flag:

[easty]

Option 3 is the way.

No hassle, nice bit of on hold music, I got Pulp with Disco 2000, I was even a little annoyed that I only got to hear just a little of the song as my call was answered so promptly. :greengrin

[lucky]

Why did they not just sell from the ground? A big que into FF stand and exit via the shop to entice excited Hibbies with cup final merchandise.

[AgentDaleCooper]

THIS :agree: Option 3 is the way forward folks, was dialing option 1 for about 45 minutes, tried option 3 and within 2-3 minutes I got my tickets, good luck everyone :flag:

same here, option 3 is the way!!

utterly massive kudos for TQM for discovering this...:not worth:not worth:not worth

[The_Todd]

When the green bar fills up it does do that, it happened to me. Just leave it and it'll go in.

Of course I got kicked out but that was 9.30

Agh it went backwards again!

[gf77]

I'm not getting anywhere with option 3 either, I only want one :(

[jane_says]

Keep the faith people, spent an hour logging in, got through and there's tickets for every section from f6 to g8, I would say if you're trying to get through now you've got a very good chance of a ticket

[Number 4]

This is a farce, i went to the cowdenbeath game
took my seven year old to the kilmarnock game
then took him to his first away game at ayr
then to hampden
and i cant get a ticket for the final...
what kind of father am i....
:confused:

[down-the-slope]

It is common and catching it seems - have had some lovely PMs :thumbsup:

I think this is proof positive that your training at 'getting round the law / rules' is now so inbred you just can't help yourself....:greengrin

You must be sorted for pre-match drinks as well

[cwilliamson85]

Just got through on option 1. Rang 3 times then they picked up the phone then swiftly put it down again!!!! Another shambles by ticket master/ Hibs.

[SlickShoes]

Really? I was in a queue for about 3 minutes then got through to some fella, whats it saying?

Eventually got through!

For 45 minutes option 3 just said "all our agents are busy, call back again later or go online".

[AgentDaleCooper]

This is a farce, i went to the cowdenbeath game
took my seven year old to the kilmarnock game
then took him to his first away game at ayr
then to hampden
and i cant get a ticket for the final...
what kind of father am i....
:confused:

don't give up man!!! have you tried the hallowed 'option 3' strategy? (press 3 instead of 1 at the first choosy option bit)

[KWJ]

And this is why ST holders should've been happy even getting just the 1 ticket.

[PiemanP]

Don't use Chrome browser - stick with Internet Explorer.

i'm on safari on the ipad!

poor show if i have to que all over again! it worked last night however?

[pacorosssco]

Just got through on option 1. Rang 3 times then they picked up the phone then swiftly put it down again!!!! Another shambles by ticket master/ Hibs.

im raging. over 20 quid on calls.

[James.]

2 TICKETS! Option 3 worked a treat :thumbsup:

Was raging as I got booted out the website at 10.01 - must only be loaded about 25% the now!!

[andyg]

I got through twice.... then to be told i'm on the database but it's restricted so i can't buy tickets??? WTF???

[persevere1875]

Sorry to those who havent got through yet, I was lucky and used the much discussed option 3 that doesnt exist and got straight through, only problem is ive absolutely no idea where Im sat, guy told me block E row C but cant find that on the Hampden seating plan, anyone any ideas ?? ( probably find Im in the Hearts end and thats why there's no option 3 on the Hibs telephone number)

[eezyrider]

After an hour and a half the progress bar is just around 60% and still no joy with option 3 on the phone.

EZ

[Judas Iscariot]

This is a farce, i went to the cowdenbeath game
took my seven year old to the kilmarnock game
then took him to his first away game at ayr
then to hampden
and i cant get a ticket for the final...
what kind of father am i....
:confused:

Should've been a good dad and bought him a ST :aok:

[norhfc]

my green bar just isnt moving wtf !

[IWasThere2016]

Sorry to those who havent got through yet, I was lucky and used the much discussed option 3 that doesnt exist and got straight through, only problem is ive absolutely no idea where Im sat, guy told me block E row C but cant find that on the Hampden seating plan, anyone any ideas ?? ( probably find Im in the Hearts end and thats why there's no option 3 on the Hibs telephone number)

http://www.hampdenpark.co.uk/visitor-information/stadium-plan.html

I'd say you're in the bottom RH corner as you look at this mate

[Mango Man]

it's just not letting me log in, the bar finished, added 2 tickets to basket but then won't let me sign in, I too am using chrome, this is a nightmare.

[persevere1875]

TQM Im obviously being really thick, how did you figure its there ??

[Dav1986]

got through on option 1 and got 4 tickets under me and ma mates reference numbers. Bring it on!!!!!:flag::flag::pfgwa:pfgwa:hibees:hibees

[lobster]

Got through about 1 min past 10 to be told the dababase wasnt up yet and to call back later, still tryin.....
**** it, I'm watchin on the telly...:no way:

[IWasThere2016]

I think this is proof positive that your training at 'getting round the law / rules' is now so inbred you just can't help yourself....:greengrin

You must be sorted for pre-match drinks as well

I'm a natural chancer .. shameless tae :wink: :greengrin

I am planning to drive to Hampden and therefore I have declined the offers of drinkipoos .. I have asked all those who have PM'd to sign themselves hoarse as a thank you. This is OUR time :agree:

:pfgwa

[hailhail22]

I got through on option 2 got told to fne option 1 so I phoned option 3 got through after phoning about 10times got myself 2 tickets then my girlfriend phoned me cause she's at work and is wanting tickets so phoned again got through straight away gave her ref number and that and got another 2 for her, option 3 defo best 1 to use

[IWasThere2016]

TQM Im obviously being really thick, how did you figure its there ??

I am certain the Hibs tickets have been sold from the half way line in a clockwise direction, and this is the last section available.

[YehButNoBut]

got through on option 1 and got 4 tickets under me and ma mates reference numbers. Bring it on!!!!!:flag::flag::pfgwa:pfgwa:hibees:hibees

I got through but they could not find me on database (have moved house a few times recently) anyone have a reference I can use????

[bob12345]

it's just not letting me log in, the bar finished, added 2 tickets to basket but then won't let me sign in, I too am using chrome, this is a nightmare.

An internet site not working with Chrome is like a high street shop not accepting cash.

[McPhisto2]

Glad to hear of alot of folks getting through on the phone, but I'm done with it. As someone said on another thread, 20 quid plus on calls is a joke and frankly a rip off! Not once got through on any of the numbers mentioned, web bar has gone back. Pretty sickened by the whole thing really.

[Albanian Hibs]

now i am back in q again. ****ing joke.

[...WentToMowAnSPL]

Tried the option 3 thing, grumpy bloke told me to hang up and redial on option 1 :-(

[NGH]

Back on the phone now while watching the green bar not fill up on the second laptop. option 3 not working for me so far.

[HUTCHYHIBBY]

Option 3 is the way.

No hassle, nice bit of on hold music, I got Pulp with Disco 2000

I got that and then a wee bit Blur and then two tickets, job done.

[Spike Mandela]

Just how many tickets do the clubs have left to sell?

[Smidge]

I got through twice.... then to be told i'm on the database but it's restricted so i can't buy tickets??? WTF???

Have you already bought tickets for the cup final under your client ref? If so, then you will be restricted. It is effectively limited to 2 per client ref overall, including the priority sales period.

[IWasThere2016]

I got that and then a wee bit Blur and then two tickets, job done.

:thumbsup:

[persevere1875]

To be fair, Id sit on the crossbar if neccesary, as long as I know Im there :wink:

[scott7_0(Prague)]

As it says on the tin, how many tickets for the final were available via public sale?

[hailhail22]

Although this won't be much help but they said to me on the phone would I be happy if the tickets weren't together as they r struggling to get 2 seats together now, they did manage to do it however

[Number 4]

thanks for the replies guys but giving up on telephone calls
i will have to hope on the green bar moving faster.
me and the son will watch it on tv.
its just a farce...

[bob12345]

Glad to hear of alot of folks getting through on the phone, but I'm done with it. As someone said on another thread, 20 quid plus on calls is a joke and frankly a rip off! Not once got through on any of the numbers mentioned, web bar has gone back. Pretty sickened by the whole thing really.

Can you confirm how much the calls cost? Can't find the info anywhere on the Hibs website.

[grammyb111]

Got through on option 3 after a bit of Pulp and Blur (and a lot of trying only to get the woman saying to hang up and try again before that). Got two tickets under my client ref and two under my brothers' on the same call. A few pleased people around when I said I got four...

Bring it on.

[blackpoolhibs]

Have you already bought tickets for the cup final under your client ref? If so, then you will be restricted. It is effectively limited to 2 per client ref overall, including the priority sales period.

I bought another 4 this morning using the same client ref numbers as before, and it went straight through?

[Jim44]

Just how many tickets do the clubs have left to sell?

I was there earlier picking up seats from the ballot and was the only one there. I was given no choice and got two cr@p seats in the very front of the East Stand but, hey, I'll be there. Assuming they allocate tickets with some sort of quality criterion, they may be down to their last batch.

[eezyrider]

Tried the option 3 thing, grumpy bloke told me to hang up and redial on option 1 :-(

Did you perhaps hit option 2 by accident? I did that and was told to redial using option 1 as well.

EZ

[andyg]

Have you already bought tickets for the cup final under your client ref? If so, then you will be restricted. It is effectively limited to 2 per client ref overall, including the priority sales period.

I haven't bought tickets yet and i don't have a client ref.....

[scott_hfc1875]

i have a full bar but it just keeps refreshing on firefox:grr:

[EdinburghLivi]

Been reading the thread and advised the Mrs to phone through option 3. Result - A ticket for her and her dad. Thanks guys!

[BoltonHibee]

Just got through.you can get as many tickets as you want, there are only two people manning the phones, no wonder it takes so long !!

[Smidge]

I bought another 4 this morning using the same client ref numbers as before, and it went straight through?

Strange. I was told I needed another client ref as I'd already bought one as a current ST holder. Thankfully, they found my mate on the database so we were sorted.

[Smidge]

I haven't bought tickets yet and i don't have a client ref.....

If you don't have a client ref, that suggests you might not be on the database. Did you ask them to search for you?

[gf77]

My pal got through relatively easy and they said we'd had our allocation, then I called back, finally got through after over 100 attempts, and they said we were entitled to another 6! Only needed one though so that's all I got.

[erskine-hibby]

Someone is having a laugh and I can tell you right now it's not me:rolleyes:

[Gorgie Green]

im raging. over 20 quid on calls.
Stop phoning Ross, I have got you a ticket!!!!
I am sure you can work out who I am, although I should maybe change my name to Haymarket Hibby now!!! I have left you a message on facebook

[AldoHFC]

If you're block E you can see from the stadium planner that you're in the Upper Tier of the North stand which I never even knew was for sale and says there is only Rows A and B so have no clue.

[Smidge]

I was there earlier picking up seats from the ballot and was the only one there. I was given no choice and got two cr@p seats in the very front of the East Stand but, hey, I'll be there. Assuming they allocate tickets with some sort of quality criterion, they may be down to their last batch.

I got 2 in the back row on the phone this morning, so I think this is right. Prefer that to the front row, though I think the guy at the call centre suggesting they were "excellent seats" took it a bit too far!

[rennie_hfc]

chromes not letting me sign in either, anyone found a way around this?

[Just_Jimmy]

Im no longer trying. No consistency and people being given tickets on option 2 and 3 and not other. NOT ON.

Hibs board dont deserve fans

keep trying fella. Moan after you have tickets. Try option 3 if you cant beat them join them.

Good luck.

[Lungo--Drom]

http://farm8.staticflickr.com/7215/7163971584_12b16767fa_b.jpg

The worst bit is the "Below is an estimate of how long you will have to wait before you are admitted." The bar slowly moves across but it doesn't give you minutes (or hours) :confused:


i have a full bar but it just keeps refreshing on firefox:grr:

[hibs0666]

no consisentcy. not on. a lot of money trying to call .

Wait until tomorrow and you'll be fine.

[persevere1875]

If you're block E you can see from the stadium planner that you're in the Upper Tier of the North stand which I never even knew was for sale and says there is only Rows A and B so have no clue.

Thats exactly what I thought but there only £28 tickets so cant see me being up there and like you say there's no row C ??

[NGH]

i have a full bar but it just keeps refreshing on firefox:grr:

That's me as well.

[pacorosssco]

Stop phoning Ross, I have you a ticket!!!!


hallelujah. You are the best of the best

[hailhail22]

Got told they couldnt sell me tickets on option 2 but tried option 3 and was all okay :agree: Good luck folks! :aok:

Exact same happend to me, can see a few people getting told no on option 3 now aswell

[AldoHFC]

Thats exactly what I thought but there only £28 tickets so cant see me being up there and like you say there's no row C ??
It's very strange as there is no other block E, maybe he got it wrong and you're row A/B as he would have told you a letter and a number if you were in any other block.

[The_Todd]

Raging. Two hours to get in and there's no upcoming events to buy tickets for.

Disgrace, Hibernian. Disgrace.

[Taz_hibee]

Got through but was told as I had already bought 2 with my ST I could not buy anymore :confused:

[Lungo--Drom]

Given as the timer bar is accessed even before you get asked to enter your client number / username / password details this means ANYONE can go on to the e-ticket site and get the timer bar up on the screen. I hope there aren't any technically minded Yams going on our e-ticket page to bog it down... :paranoid:


Someone is having a laugh and I can tell you right now it's not me:rolleyes:

[andyg]

If you don't have a client ref, that suggests you might not be on the database. Did you ask them to search for you?

Yeah they said i'm on the database (name and address) but it was restricted. Got told to phone and choose option 3 and spoke to a guy who said i wasnt on the database???? more or less said cause i hadnt purchased a ticket within a couple of years i couldn't purchase tickets.

[persevere1875]

Maybe ive just got tickets for the synchronised swimming at the olympics instead :greengrin

[Aaron]

Been waiting over 2 hours for this bar to go up and it is only just over half way. I hope it does not go back down again. :rolleyes:

[clerriehibs]

Got through but was told as I had already bought 2 with my ST I could not buy anymore :confused:


Aye, that wasn't made very obvious was it!!!! Steward's inquiry, methinks!

[lyonhibs]

That's me as well.

Patience - did the same to me, and I'm sorted.

Re: "No Upcoming events", it said that for me on the homepage, but if you click on "Show all" (or something similar), the SC Final does come up.

It's about as customer friendly as jamming pins down your japs-eye, but it's all there.

[Smidge]

Yeah they said i'm on the database (name and address) but it was restricted. Got told to phone and choose option 3 and spoke to a guy who said i wasnt on the database???? more or less said cause i hadnt purchased a ticket within a couple of years i couldn't purchase tickets.

That sucks. So I guess client ref's do lapse then - another thing the club should have mentioned.

[The_Todd]

Ok I found them they were hidden. Bizarre. Anyway I have two tickets. Smug.

[blackpoolhibs]

Strange. I was told I needed another client ref as I'd already bought one as a current ST holder. Thankfully, they found my mate on the database so we were sorted.

Tom took my client ref number, my debit card details and gave me 2 separate ref numbers for the 2 sets of 2 tickets for the 2 season tickets i used?

[Mango Man]

so angry, got up at 9.30am (early for me as i went to bed at 4am) waited nearly 2 hours on the bar loading up, it finished then wouldn't let me sign in so had to start from the beginning on a safari (was on chrome), spent over a tenner on phone calls and nothing, there must have been a better way of doing this.

[BalernoHibee]

I was online at 9m and in the queue, got into website at 10 and duly got seats into my basket. When trying to login, I inserted my details and could not click on the login button.

Not happy that nobody tells you that safari does not work.

In queue on Fifefox for last hour and not even a third of the way through.

Hope they are still in my basket.
:confused:

[NGH]

Back in the online sale. Got two tickets in the basket but again being asked to 'assign' the tickets but the link is not working (Firefox browser this time). Aggravated.

[Andy Bee]

Fantastic TQM, thanks a lot, a bit of New Order then 2 tickets :thumbsup::thumbsup:

[bawheid]

Ok I found them they were hidden. Bizarre. Anyway I have two tickets. Smug.

So...not a disgrace after all? :wink:

[Lungo--Drom]

I just went to the Yams website and their e-ticket system let me straight in, no queue, no timer bar nothing, I got right in as far as a nice big diagram of Hampden's seating plan. Their e-ticketing is being run by Ticketmaster and it seems to be able to be coping a lot better :confused:


Either that or hardly any Yams are buying e-tickets? :kbacker:

[clerriehibs]

Raging. Two hours to get in and there's no upcoming events to buy tickets for.

Disgrace, Hibernian. Disgrace.


Don't come off the site!!!!!!!!!!!! Choose "view all"
:aok:

[ED Hibee]

I was online got thorough and had two tickets in the East Stand Seats DD13 and 14. The payment page wouldn't allow me to put in my payment details and subsequently crasehed after a couple of minutes. I have called over 100 times and not managed to get through.

Sickened

[Phil MaGlass]

Any ticket in any part of the ground IS excellent.Theres gonnae be alot of unhappy Hibies out there.

[McPhisto2]

Just waiting for the first message on this thread that says someone got through and there's no tickets left. Green bars still crawling along.......

[KWJ]

I just went to the Yams website and their e-ticket system let me straight in, no queue, no timer bar nothing, I got right in as far as a nice big diagram of Hampden's seating plan. Their e-ticketing is being run by Ticketmaster and it seems to be able to be coping a lot better :confused:


Either that or hardly any Yams are buying e-tickets? :kbacker:

Why would they? They won't have anyone accessing theirs just now as nobody will be buying tickets just now.

My dad is trying to get in but he doesn't have a client ref. Checked one of his old ST books and that doesn't have one. He still gets stuff delivered so should be on the database.

My client ref was with an old address yet I changed my address on the database a few months ago. Seems they have 2 different databases :/

[Lungo--Drom]

Ooouuucchhhhh!!!!! :eek:


...It's about as customer friendly as jamming pins down your japs-eye, but it's all there.

[Smidge]

I just went to the Yams website and their e-ticket system let me straight in, no queue, no timer bar nothing, I got right in as far as a nice big diagram of Hampden's seating plan. Their e-ticketing is being run by Ticketmaster and it seems to be able to be coping a lot better :confused:


Either that or hardly any Yams are buying e-tickets? :kbacker:

Maybe because their sale for those with 8-19 loyalty points was yesterday and the rush was on then.

[Frazerbob]

As it says on the tin, how many tickets for the final were available via public sale?

I seem to remember on the very first press release regarding cup final tickets by the club they clearly stated that they would keep the fans updated with how many tickets had been sold at regular intervals.......hmmmmmm.

[James Connolly]

Mate of mine was told just over 2000; that was from the boy at Ticketbast**d

[BoltonHibee]

Tom took my client ref number, my debit card details and gave me 2 separate ref numbers for the 2 sets of 2 tickets for the 2 season tickets i used?

Is that 2 seats per each cheek of your arse?

[blackpoolhibs]

So...not a disgrace after all? :wink:

I actually do think the official site is a disgrace, the Krypton factor is easier to navigate, and there's no information telling us what browser is best, or even which ones do or dont work.

Personally i think it IS a shambles, everything seems hidden, nothings clear, i mean imagine having to search all over the site for cup final tickets? Never in a million years is it user friendly. And for those reasons i rarely ever use it.

[Mango Man]

I was online at 9m and in the queue, got into website at 10 and duly got seats into my basket. When trying to login, I inserted my details and could not click on the login button.

Not happy that nobody tells you that safari does not work.

In queue on Fifefox for last hour and not even a third of the way through.

Hope they are still in my basket.
:confused:
I hope yer wrong about safari, I'm waiting on that one loading up as the chrome didn't work.

[hibees59]

I'm in a queue, listening to the pet shop boys, used option 3. Just getting my tickets now!!!!!!!!!!!!:flag: