Ticket Office Shambles

[Berwickhibby]

What a absolute mess that was today, turned away from ticket office at 10am..... 139 calls to the ticketmaster number.... Placed in a queue to be informed .... Tickets now sold out...... Anyone got a spare?


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[Since90+2]

I've not heard of anyone yet who managed to purchase tickets over the phone. Seen on twitter someone made over 200 calls and was still not able to get through.

[Jones28]

Be prepared for a doing with your phone bill! I made 18 calls to the ticket office to try and get through for the Dundee United game and I've been hit with an extra £14 on my bill.

[HibeeDaz6270]

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Be prepared for a doing with your phone bill! I made 18 calls to the ticket office to try and get through for the Dundee United game and I've been hit with an extra £14 on my bill.

Its meant to be 7p per minute.
I made 46 calls. I am not sure what it has added to my bill yet.
I will be emailing / calling hibs in regards to this as i do not believe ANY ONE was answered via the phone.

[Jones28]

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Its meant to be 7p per minute.
I made 46 calls. I am not sure what it has added to my bill yet.
I will be emailing / calling hibs in regards to this as i do not believe ANY ONE was answered via the phone.

I was being charged a connection fee and then a fee per minute which was much much higher than 7p/minute.

Bit of a piss take we are paying to contact the TO in the first place IMO but that's what you get when tickemaster are organising your systems.

[HibeeDaz6270]

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Its meant to be 7p per minute.
I made 46 calls. I am not sure what it has added to my bill yet.
I will be emailing / calling hibs in regards to this as i do not believe ANY ONE was answered via the phone.

Just checked. £28.57. Ridiculious

[Jones28]

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Just checked. £28.57. Ridiculious

That's outrageous. Did you even get through?

[Hibernia&Alba]

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Just checked. £28.57. Ridiculious

Mair than the ticket price. Crazy.

[staunchhibby]

Ticket office not answering phone either a shambles

[iwasthere1972]

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Its meant to be 7p per minute.
I made 46 calls. I am not sure what it has added to my bill yet.
I will be emailing / calling hibs in regards to this as i do not believe ANY ONE was answered via the phone.

Don't know if this helps. Looks like they are the charges if you called Ticketmaster.


0844 number call costs

Special two-part charging arrangements apply when calling 0844 numbers.

The first part of the call cost is your own phone company's standard per-minute 'access charge' which applies to all calls to numbers starting 084, 087, 09 or 118.

The second part is a variable 'service charge' which benefits the organisation you are calling. They are responsible for advising you of the rate that applies before you call.

Total 0844 number call costs will typically be anywhere from 8p to 62p per minute, plus up to an additional 7p per-call charge:

Calling from Total cost including access charge
BT landline 11p to 18p per minute, plus up to 7p per call
EE mobile 50p to 57p per minute, plus up to 7p per call
KC landline 10p to 17p per minute, plus up to 7p per call
O2 mobile 55p to 62p per minute, plus up to 7p per call
Post Office landline 10p to 17p per minute, plus up to 7p per call
Sky Talk landline 12p to 19p per minute, plus up to 7p per call
TalkTalk landline 8p to 15p per minute, plus up to 7p per call
Three mobile 45p to 52p per minute, plus up to 7p per call

[SON OF PADDY]

When I phoned the ticket office regarding Bonnyrigg tickets,I was only on for a couple of minutes but was changed £3.60.
Best of luck with your bill !!!!!

[HibeeDaz6270]

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Don't know if this helps. Looks like they are the charges if you called Ticketmaster.


0844 number call costs

Special two-part charging arrangements apply when calling 0844 numbers.

The first part of the call cost is your own phone company's standard per-minute 'access charge' which applies to all calls to numbers starting 084, 087, 09 or 118.

The second part is a variable 'service charge' which benefits the organisation you are calling. They are responsible for advising you of the rate that applies before you call.

Total 0844 number call costs will typically be anywhere from 8p to 62p per minute, plus up to an additional 7p per-call charge:

Calling from Total cost including access charge
BT landline 11p to 18p per minute, plus up to 7p per call
EE mobile 50p to 57p per minute, plus up to 7p per call
KC landline 10p to 17p per minute, plus up to 7p per call
O2 mobile 55p to 62p per minute, plus up to 7p per call
Post Office landline 10p to 17p per minute, plus up to 7p per call
Sky Talk landline 12p to 19p per minute, plus up to 7p per call
TalkTalk landline 8p to 15p per minute, plus up to 7p per call
Three mobile 45p to 52p per minute, plus up to 7p per call

I have been charged 57p for every call that was disconnected almost instantly after pressing option 1. Unbelievable.

[HibeeDaz6270]

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That's outrageous. Did you even get through?

No was disconnected every time. I kept on trying as it was my only chance to get a ticket as was told online not possible despite having a client ref to use.

[Brightside]

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I have been charged 57p for every call that was disconnected almost instantly after pressing option 1. Unbelievable.

You're issue is with your mobile phone operator. Its got nothing to do with Hibs.

[iwasthere1972]

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I have been charged 57p for every call that was disconnected almost instantly after pressing option 1. Unbelievable.

I take that you are with EE. Scandalous difference in these prices. Absolute rip off and even worse if you are totally unaware of the charges.

[Berwickhibby]

**** sake ..... Just checked ..... Used £58 and never got through.... This is a ****ing legal scam......


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[Hibernia&Alba]

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**** sake ..... Just checked ..... Used £58 and never got through.... This is a ****ing legal scam......


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Jesus. That isn't on. £58!!

[Jones28]

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**** sake ..... Just checked ..... Used £58 and never got through.... This is a ****ing legal scam......


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**** me thats *****. Someone at the club needs to read about this.

[iwasthere1972]

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**** me thats *****. Someone at the club needs to read about this.

Even if the club does know then I can't see that they can do anything about it. It's basically between the telephone provider and the customer. Having said that its an absolute rip off. I think most folk who repeatedly called Ticketmaster probably thought that there was no charge (or maybe 7p) for each time they didn't get through.

[A Hi-Bee]

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**** sake ..... Just checked ..... Used £58 and never got through.... This is a ****ing legal scam......


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It is just all a big scam and Hibs whether they like it or not are a part of the problem, should be no charge for calling these parasites at ticketmaster or anywhere else, and a perfect job for any Supporter rep to be getting there teeth into, so the question needs to be asked just what do the supporters reps do in the name of us the support (not the club)

[heretoday]

The ticket thing was always awkward. It's traditional.

[Waxy]

No who i blame? Rod Stewart and Stubbsy thats who.

[staunchhibby]

To save big phone bills for fellow hibees here is ticket office number 0131 661 1875

[greenlex]

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It is just all a big scam and Hibs whether they like it or not are a part of the problem, should be no charge for calling these parasites at ticketmaster or anywhere else, and a perfect job for any Supporter rep to be getting there teeth into, so the question needs to be asked just what do the supporters reps do in the name of us the support (not the club)

So Hibs are part of the problem ? Behave. It's between punters and their phone contractors. What you're charged for premium rates are between you and the company.

[A Hi-Bee]

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So Hibs are part of the problem ? Behave. It's between punters and their phone contractors. What you're charged for premium rates are between you and the company.

Opinion Eh!
You got yours and I got mine.

[A Hi-Bee]

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No who i blame? Rod Stewart and Stubbsy thats who.

Take it easy on the old guy he did have a few too many it would appear.

[SChibs]

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So Hibs are part of the problem ? Behave. It's between punters and their phone contractors. What you're charged for premium rates are between you and the company.

How else should hibs sell tickets over the phone?

Loads of clubs use Ticketmaster so it is probably the best system out there just now. That's not me saying its a great system but it looks like its probably the best teams can choose from.

[JDHibs]

Oh look, another thread slating the club...

Same thing been posted on facebook aswell..

Yawn

[Jones28]

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Oh look, another thread slating the club...

Same thing been posted on facebook aswell..

Yawn

You've obviously not been hit with a £50 phone bill then?

[SChibs]

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You've obviously not been hit with a £50 phone bill then?

Still not the clubs fault.