Official Site: EARLY BIRD EXTENSION AND NEW PAYMENT PLAN

***hibbymac*** · 23-04-2019 01:26 PM

Originally Posted by overdrive

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I have and they refuse to contact V12 at all.

That's ridiculous, think i'd be emailing a complaint to Leeann Dempster. Especially when you have the proof and the ticket office are doing nothing about it.

**Squealing pig** · 23-04-2019 01:34 PM

Do kids need their own membership to get a season ticket , thought I’d just be able to add adult plus kids on same membership , apparently not 🤔

**Steven79** · 23-04-2019 01:47 PM

Originally Posted by NaturalOrder

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Do kids need their own membership to get a season ticket , thought I’d just be able to add adult plus kids on same membership , apparently not 🤔

They need their own account to purchase them a season ticket.

**Up The Bracket** · 23-04-2019 01:52 PM

Anyone have any idea how many we’ve sold?

***overdrive*** · 23-04-2019 01:52 PM

Originally Posted by hibbymac

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That's ridiculous, think i'd be emailing a complaint to Leeann Dempster. Especially when you have the proof and the ticket office are doing nothing about it.

Just sent one to her now.

***hibbymac*** · 23-04-2019 02:02 PM

Originally Posted by overdrive

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Just sent one to her now.

***overdrive*** · 23-04-2019 02:49 PM

Originally Posted by overdrive

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Just sent one to her now.

All sorted. I would encourage anyone who bought through V12 to check your eticketing account to see your seat isn’t available. The person LD got to phone me basically said that one part of the system said my application had been rejected/timed out and another part said it had been accepted. Think she’s worried this is a wider issue as it makes absolutely no sense.

**Power** · 23-04-2019 05:44 PM

Originally Posted by overdrive

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All sorted. I would encourage anyone who bought through V12 to check your eticketing account to see your seat isn’t available. The person LD got to phone me basically said that one part of the system said my application had been rejected/timed out and another part said it had been accepted. Think she’s worried this is a wider issue as it makes absolutely no sense.

One for me to keep noted.

Great news that it’s sorted.

The club are working with v12 to establish a list of those that have encountered problems for a number of reasons and looking at solutions.

***hibbymac*** · 23-04-2019 06:07 PM

Originally Posted by overdrive

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All sorted. I would encourage anyone who bought through V12 to check your eticketing account to see your seat isn’t available. The person LD got to phone me basically said that one part of the system said my application had been rejected/timed out and another part said it had been accepted. Think she’s worried this is a wider issue as it makes absolutely no sense.

Ahh, good news,

lets hope the ticket office are now aware of this and take people "seriously". I could imagine some might not have your patience and tell them to ram their ST's.

**gaz1875** · 23-04-2019 08:17 PM

anyone else having issues trying to get on the ticketing site? can't seem to be able to buy my season ticket

**~~PaulSmith~~** · 23-04-2019 08:20 PM

Originally Posted by gaz1875

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anyone else having issues trying to get on the ticketing site? can't seem to be able to buy my season ticket

It was running slow earlier this evening for me as well.

**gaz1875** · 23-04-2019 08:23 PM

Originally Posted by PaulSmith

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It was running slow earlier this evening for me as well.

My seat is reserved but it won't add to the basket, that's after I managed to get in by going on Chrome. Microsoft Edge was just showing random text type messages.

**GreenCastle** · 24-04-2019 06:04 PM

Bump

**Heedersnvolleys** · 24-04-2019 09:06 PM

Originally Posted by overdrive

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All sorted. I would encourage anyone who bought through V12 to check your eticketing account to see your seat isn’t available. The person LD got to phone me basically said that one part of the system said my application had been rejected/timed out and another part said it had been accepted. Think she’s worried this is a wider issue as it makes absolutely no sense.

Sounds similiar to the issue as I experienced today. I was trying to purchase my season ticket today at work but at the final stage it just kept on the circle of death. So had to shut it down.

Tried again when I got home but my seats were not avalble in my account.

So I checked my email and I had recieved an email from V12 requesting proof of identity and m address. However not a thing from Hibs. Is this what others have experienced and will I recieve anything from hibs in the near future or do I ed to contact Hibs to get it resolve?

***overdrive*** · 24-04-2019 09:10 PM

Originally Posted by Heedersnvolleys

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Sounds similiar to the issue as I experienced today. I was trying to purchase my season ticket today at work but at the final stage it just kept on the circle of death. So had to shut it down.

Tried again when I got home but my seats were not avalble in my account.

So I checked my email and I had recieved an email from V12 requesting proof of identity and m address. However not a thing from Hibs. Is this what others have experienced and will I recieve anything from hibs in the near future or do I ed to contact Hibs to get it resolve?

Contact Hibs. If you don’t get a satisfactory response from the ticket office, go to LD. I think it was the new FD who contacted me, judging by the first name of the lady who contacted me.

**Heedersnvolleys** · 24-04-2019 09:33 PM

Originally Posted by overdrive

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Contact Hibs. If you don’t get a satisfactory response from the ticket office, go to LD. I think it was the new FD who contacted me, judging by the first name of the lady who contacted me.

Cheers

***JimBHibees*** · 25-04-2019 05:55 AM

How do you change payment date for payment plan?

***overdrive*** · 25-04-2019 06:33 AM

Originally Posted by JimBHibees

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How do you change payment date for payment plan?

Through the self service website. Go to the V12 website and register for self service if you haven’t already. Once in there is an option to change on the right hand side.

***JimBHibees*** · 25-04-2019 10:19 AM

Originally Posted by overdrive

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Through the self service website. Go to the V12 website and register for self service if you haven’t already. Once in there is an option to change on the right hand side.

Brilliant thanks for that. Really easy to do.

***hibee*** · 25-04-2019 05:47 PM

Wow, that was more difficult than it should have been to give someone £665 but after a couple of timeouts and errors 3 tickets renewed!

**Power** · 25-04-2019 06:34 PM

Originally Posted by hibee

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Wow, that was more difficult than it should have been to give someone £665 but after a couple of timeouts and errors 3 tickets renewed!

Noticed that myself. One to flag as the site traffic increases with deadline looming.

Was on there to purchase tickets and it was a click and refresh job. All sorted.

**GreenCastle** · 25-04-2019 07:02 PM

Anyone having issues with website?

Trying to pay by clicking review order but nothing is happening!

***hibee*** · 25-04-2019 07:29 PM

Originally Posted by City of Green

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Anyone having issues with website?

Trying to pay by clicking review order but nothing is happening!

Yes, as above, the website was reminding me of 56k modems.

Glad I didn’t wait until the last day!

**Power** · 25-04-2019 07:40 PM

Originally Posted by City of Green

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Anyone having issues with website?

Trying to pay by clicking review order but nothing is happening!

Yep. White screen appeared for me.

Hit refresh (bit apprehensive to do that) and my review order appeared.

**Nicho87** · 25-04-2019 08:05 PM

Once purchased payment plan. How do you get login details to V12 to change payment date etc.

**Power** · 25-04-2019 08:35 PM

Originally Posted by Nicho87

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Once purchased payment plan. How do you get login details to V12 to change payment date etc.

V12 Portal that will allow you to manage your agreement online - Make payments, change your payment date, view your balance and update your Direct Debit details.

You’ll need your agreement number from the email confirmation.

http://selfservice.v12finance.com/register

**Garymcl** · 25-04-2019 08:44 PM

2 more renewed I encourage as many hibbys as possible to renew buy season tickets to get right behind Hecky I’m sure we’re gonna have a excellent season ahead remember early bird finishes tomorrow at 5pm cmon let’s smash our season ticket record Ggtth

**Gmack7** · 26-04-2019 06:04 AM

Don't forget guys

**SaulGoodman** · 26-04-2019 08:13 AM

Anyone that’s been declined finance, Hibs have just put up a tweet saying they will be in touch after the early bird deadline about alternative options to pay in instalments.

**Power** · 26-04-2019 08:48 AM

Originally Posted by SaulGoodman

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Anyone that’s been declined finance, Hibs have just put up a tweet saying they will be in touch after the early bird deadline about alternative options to pay in instalments.

Good shout.

Hibs ‘Declined credit by our new payment plan? We will contact you after the Early Bird deadline with two alternative options to pay by installments.

🐦 For those in this situation, Early Bird pricing will still apply.’

Nothing for anyone to do in this space. The club will get the list from the finance provider.

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