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What about the elderly who don't like using ATMs and don't have a post office close by? My grandad never used an ATM, he would always go in to his branch for money every couple of days.
Also what is going to happen with all the staff in these branches which are closing? I'm sure some of them won't want a call centre type job
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Thread: RBS to shut more branches
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08-12-2016 10:40 AM #31
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08-12-2016 11:58 AM #32This quote is hidden because you are ignoring this member. Show Quote
As for the staff I have no idea...hopefully they can find alternative roles for them but again, while difficult for them on a personal level, you can't expect a business to support loss making areas for evermore.
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08-12-2016 12:06 PM #33
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I'd count my parents as elderly - they are retired and into their 70s. They're pretty ok at remote banking, but prefer telephone banking (speaking to someone) over doing something online, I'd say. Their local branch has closed some time ago, but they did eventually adapt after a short while of being a bit shocked to see something that's been in the village for decades suddenly disappear. There is also the post-office counter, where they can take money out and pay money in.
It's all about ensuring there's some good information about the alternatives.
To be honest, I think if we're wondering when RBS will start caring, we're probably wondering a few years too late!
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08-12-2016 09:09 PM #34This quote is hidden because you are ignoring this member. Show Quote
Cheque numbers are decreasing, I suspect the demographics using cheques are the ones likely to use branches more.
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08-12-2016 09:12 PM #35This quote is hidden because you are ignoring this member. Show Quote
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08-12-2016 10:01 PM #36This quote is hidden because you are ignoring this member. Show Quote
If he was still alive I'm sure he would happily pay for the service
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09-12-2016 06:47 AM #37This quote is hidden because you are ignoring this member. Show Quote#PERSEVERED
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09-12-2016 07:03 AM #38This quote is hidden because you are ignoring this member. Show Quote
Fair enough, not many would.
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09-12-2016 07:33 AM #39This quote is hidden because you are ignoring this member. Show Quote
You happy to have financial advice give to you "on the phone" by someone you don't know, can't see?
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09-12-2016 09:37 AM #40This quote is hidden because you are ignoring this member. Show Quote
Systems/processes are pretty crap but it costs money to fix them. You can't spend money on everything and a significant amount goes into regulation such as ring fencing and offloading W&G/TSB (for RBS/Lloyds respectively). To invedt in other areas there have to be cutbacks.
If a customer doesn't like the existing service (because of branch location or whatever) then, just like you'd do in any other industy, find someone else to go to.
I sympathise with those who struggle with certain services but they'll be in a minority and coming back to the first point, it's not a charity. When you think about it it's not often you do any of the things you can't do in a post office so the cost:benefit isn't there for the bank or the public.
Strictly speaking banks don't give financial advice but to answer the question, yes I'm fine with that. I'll make a judgement based on their phone manner and/or website whether I trust them or not.
Edit: it's a bit like the recent fuss about Christmas lights in Edinburgh. Money doesn't spread far enough and when it comes down to christmas lights, bin collections, schools etc. a difficult choice needs to be made about what goes.Last edited by Speedy; 09-12-2016 at 09:40 AM.
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09-12-2016 11:55 PM #41This quote is hidden because you are ignoring this member. Show Quote
I've been with RBS for over 50 years. Time to say "stuff them" as that's their apparent latest attitude towards their customers.
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26-01-2017 10:02 PM #42
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The cost of a transaction in a branch costs something like £4. To make one using digital/online is something like a 1/4 to. 1/5 of that. Very rarely to I go to a branch unless I need to pay a cheque in. Even then, I'll use the automates system
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28-01-2017 11:47 AM #43This quote is hidden because you are ignoring this member. Show Quote
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24-03-2017 01:01 AM #44
Another 30 being earmarked for closure.
From BBC website "An RBS spokesman said many more customers now preferred using mobile and online services over traditional branch counters."
That may be the case and he must be one of them because he obviously doesn't have to stand for up to an hour in a queue at the remaining branches like the average punter.
Here's a list of the RBS branches facing closure.
Anstruther
Banchory
Bishopbriggs
Blantyre
Buckie
Cowdenbeath
Cumnock
Cupar
Dalgety Bay
Denny
Forres
Girvan
Glasgow Alexandra Parade,
Glasgow Anniesland Cross
Glasgow Burnside
Glasgow Crosshill
Glasgow Govan
Grangemouth
Kilsyth
Kirkcaldy Central
Leven
Mauchline
Newton Mearns
Newton Stewart
Prestwick
Stenhousemuir
Stonehaven
Troon
Westhill
Whitburn
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24-03-2017 07:01 AM #45johnbc70Left by mutual consent!This quote is hidden because you are ignoring this member. Show Quote
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24-03-2017 08:20 AM #46
Leven is my branch. I hardly use it. My dad is raging though.
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24-03-2017 12:44 PM #47This quote is hidden because you are ignoring this member. Show Quote
There are far too many horror stories out there. I also like to explain to a real living person what I want to do. I hate 'talking' to a machine that answers my questions & answers with simply more questions.
There are people out there who don't like or trust computers. I'm one of them, as you may have guessed already.
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24-03-2017 02:05 PM #48This quote is hidden because you are ignoring this member. Show Quote
I don't want to pay through my charges, etc.. for someone who needs branches but as long as I can use an online bank then someone else can provide the analogue version for folk who want to pay for it. Easyjet stylee!!
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24-03-2017 03:18 PM #49This quote is hidden because you are ignoring this member. Show Quote
You can pay in/withdraw for example.
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24-03-2017 03:33 PM #50This quote is hidden because you are ignoring this member. Show Quote
Analoguists rule, OK!
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24-03-2017 04:31 PM #51
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24-03-2017 11:30 PM #52This quote is hidden because you are ignoring this member. Show Quote
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25-03-2017 11:09 AM #53
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Embrace the 21st century man, you will be OK, honest. 😂
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25-03-2017 12:03 PM #54
I do online banking but equally there are things I like to go into a branch for.
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26-03-2017 12:04 PM #55This quote is hidden because you are ignoring this member. Show Quote
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26-03-2017 04:45 PM #56
Don't understand anyone not doing online banking to be honest. Particularly on savy enough to use Hibs.net.
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26-03-2017 05:48 PM #57This quote is hidden because you are ignoring this member. Show Quote
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26-03-2017 05:51 PM #58
Three of these are local to me, Stenhousemuir, Denny and Grangemouth.
Very sad and a sign of the times unfortunately.
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26-03-2017 06:08 PM #59This quote is hidden because you are ignoring this member. Show Quote
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26-03-2017 06:20 PM #60This quote is hidden because you are ignoring this member. Show Quote
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