Looking for a bit of advice here.

What are the rules for getting tickets for our away matches in Europe. I tried to get tickets of Luzern last time and there were tickets available but I they wouldn't sell them to me. I assume I didn't have the tight entitlements or something. Whilst I appreciate that regular fans must get priority, I live down South and don't get to many games, I accept that I am way down the pecking order. However if after everyone has had their chance and there are tickets left, are they still not sold to people who may want to go?