Quote Originally Posted by SaulGoodman View Post
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My electric meter (pay as you go) stopped working after a power cut in 2020. It went into a bypass mode so I’ve never needed to top it up. I’ve phoned British Gas about it needing fixed about 10 times and went round in circles because it’s technically working ie I have electricity.

I’ve been putting away the money that I would usually use to top the meter up as they will no doubt send me 3 years worth of bills but I have to admit it’s getting very tempting to spend the money now.
It used to be that they could only back bill for 1 year of usage if they were at fault with billing.

Would advise a call to Citizens Advice Service Scotland 0800 028 1456. They will know current situation.