http://www.bbc.co.uk/news/uk-scotlan...itics-42723096

Part of RBS's Mr Matheson's response to the MP committee on Bank closures ...

Mr Matheson added: "We understand that customers are concerned about the change, that customers find change difficult, and we are committed to helping them through that process, and we have lots of ways of doing that.
"We are both personally committed, as are all of our colleagues, to helping every individual customer."

Comment by MP Pete Wishart ....

(He) told the RBS representatives: "I think what's also disappointing is your defiant response to this, where you are singularly saying you are refusing to reconsider any of these closures which is going down particularly badly in a number of rural areas."

RBS more or less saying "Stuff you and what you want. Although we'll deny it, we're in business to make lotsa money and you don't really matter."

Their attitude to the man/woman in the street really is the pits. Maybe if all their customers treated them the same and just bail out then RBS policy makers could go and stuff themselves instead.