Getting in touch with Hibernian Direct

[basehibby]

First of all - sorry if this is an old topic that has been raised before.

I ordered an item on line from Hibernian Direct on 7th Feb - they sent me a receipt email confirming my payment of £52.95.

2 months later I had still heard nothing and received nothing so I sent them an email on 13th April asking for an update re my order.

1 week on from my email I have received no reply and so I tried calling them today on their listed number of 0131- 656 7078 and it's perpetually engaged.

I know that maybe it's not been the best day to call given the announcement has just been issued re STs on sale - but am I missing something here?

Does anyone know a practical way of getting in touch with Hibernian Direct whereby my query will be answered and I won't be stuck on the phone all day listening to an engaged tone?

Thanks in advance.

[TamHibs]

Contact the supporters rep Kieran Power, he helped me massively when I was getting no response from the shop

The team should be back in the shop from Monday though I believe if they aren’t already as they will be able to open to the public again.


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[DaveF]

I'm hoping for word from them on the 3rd strip that was re issued. Bought in Feb, meant to be available in April, but heard nothing.

[basehibby]

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Contact the supporters rep Kieran Power, he helped me massively when I was getting no response from the shop

The team should be back in the shop from Monday though I believe if they aren’t already as they will be able to open to the public again.


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Thanks bud - will do

[basehibby]

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I'm hoping for word from them on the 3rd strip that was re issued. Bought in Feb, meant to be available in April, but heard nothing.

And bingo - that's the very same treasured item I'm waiting for on tenterhooks as well! I'll follow up on TamHibs' lead and hopefully Keiran can get an update on here. We're probably not the only ones waiting

[basehibby]

Have popped off a message to Kieran re the 3rd strips so hopefully an update soon

[Power]

Picked this up this evening and will get back in touch, thanks Base (and Tam) ✅

[O'Rourke3]

I had 3rd strips on collection at first game.. DMd Hibs Direct on Twitter and had them posted really quickly. Dave F your name is quite close to mine BTW.

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[DaveF]

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I had 3rd strips on collection at first game.. DMd Hibs Direct on Twitter and had them posted really quickly. Dave F your name is quite close to mine BTW.

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It's not in the armpit is it 😁

[Power]

Strips arrived yesterday, ready for processing. They will leave store Friday on a 48hr service. Customers should keep an eye out on their emails (junk and spam too) for their despatch email ✅

[O'Rourke3]

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It's not in the armpit is it

Moves.about because of the recurring pattern, so probably

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[DaveF]

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Strips arrived yesterday, ready for processing. They will leave store Friday on a 48hr service. Customers should keep an eye out on their emails (junk and spam too) for their despatch email ✅

Excellent, thanks.

[basehibby]

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Strips arrived yesterday, ready for processing. They will leave store Friday on a 48hr service. Customers should keep an eye out on their emails (junk and spam too) for their despatch email ✅

Brilliant - thanks Kieran. Will watch out for that

[DaveF]

Just got my delivery confirmation email so thanks again for chasing this up.

[tigerted]

Got my email yesterday and then message from Royal Mail. To be delivered on Monday morning!

Can't wait.

[DaveF]

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It's not in the armpit is it 😁

Haha, it fricking well is 😂

Well, I won't be framing that top. Petrie!!