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  1. #151
    @hibs.net private member Bristolhibby's Avatar
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    Made the mistake of ordering two kids tops for their holidays (got back from Devon Last week) and an away one for me on pre order.

    Hope they arenít waiting for the away to come out before sending out the kids shirts.

    Sent an email enquiring and got a standard auto reply saying they are not replying to emails.

    Pretty poor TBH. You can log in from home and answer emails quite easily if some staff are still WFH.

    J


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  3. #152
    @hibs.net private member Jones28's Avatar
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    Quote Originally Posted by Platinum Scotty View Post
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    Like a lot of folks I am awaiting my top even tho I got an email a week and a bit ago however when I checked the web page it does also add that there will be a tracking ref given when itís on its way so I am now thinking that everyone got a Ďwe have the strips and are sending themí dated last week but perhaps we will get a follow up email with the tracking details etc when itís actually been sent - or maybe I am just being optimistic
    Youíre right as far as I know

  4. #153
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by bingo70 View Post
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    I just went into the shop just in case there had been a mistake.

    Turns out the strip was there all along, the guy in the shop was adamant there was a part in the email that said if it was a click and collect then disregard the shipping information that specifically said it was being sent to our home address.

    Iíve read over our email a few times and I still canít see the bit heís on about, anyway, no big deal.

    Worth checking if youíre in the same boat as me.
    Might be easy for you to nip into shop but I live in Paisley and would never have agreed to click and collect but it still hasnít arrived
    So will try and phone shop next week to see if they can check for me
    Have just ordered the third strip If I have to travel through to Collect them both separately That adds a fair whack on in Petrol costs


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  5. #154
    First Team Regular Renfrew_Hibby's Avatar
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    Quote Originally Posted by Ronniekirk View Post
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    Might be easy for you to nip into shop but I live in Paisley and would never have agreed to click and collect but it still hasnít arrived
    So will try and phone shop next week to see if they can check for me
    Have just ordered the third strip If I have to travel through to Collect them both separately That adds a fair whack on in Petrol costs


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    Ronnie, I live in Renfrew and mine came last Friday.
    Its a strange one as most people have received theirs no bother.
    It only takes a few missing ones like yours and some bad customer service to create a poor impression. In all the years of ordering stuff from Hibs through the post, I've never had any bother.

  6. #155
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by Renfrew_Hibby View Post
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    Ronnie, I live in Renfrew and mine came last Friday.
    Its a strange one as most people have received theirs no bother.
    It only takes a few missing ones like yours and some bad customer service to create a poor impression. In all the years of ordering stuff from Hibs through the post, I've never had any bother.
    I havenít had a problem before iether but a few others are saying they havenít had theirs and we were all notified at same time Bingo went into the shop and his was there when he expected it to be delivered so will phone and check next week in case thatís whatís happened to mine but I wouldnít of opted for click and collect but if itís there great
    If itís not then will ask Club to sort it out and sure they will Have just ordered the third kit


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  7. #156
    @hibs.net private member Willis1875's Avatar
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    I was the same I went into the club shop today and it was there for collection, I was certain I had ordered it for delivery aswell. The dispatch email was a bit confusing, I only cottoned on when I realised I had paid £52(£47 for strip, £5 for sponsor) if I had went for delivery it would have been £5.95 more on top of the £52

  8. #157
    First Team Breakthrough
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    Quote Originally Posted by Power View Post
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    Just asked for a quick update R.

    Some orders pending that are waiting on either XS junior socks or infant kits. Infant kits and XS socks arrived separately this week.
    Becoming a bit of a piss take now to be honest. No update at all from Hibs which is shocking.

  9. #158
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by Willis1875 View Post
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    I was the same I went into the club shop today and it was there for collection, I was certain I had ordered it for delivery aswell. The dispatch email was a bit confusing, I only cottoned on when I realised I had paid £52(£47 for strip, £5 for sponsor) if I had went for delivery it would have been £5.95 more on top of the £52
    Well looks increasingly likely thatís what will be the case with mine in that case
    Wee trip to Edinburgh next week me thinks


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  10. #159
    @hibs.net private member Jones28's Avatar
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    Quote Originally Posted by NC1875 View Post
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    Becoming a bit of a piss take now to be honest. No update at all from Hibs which is shocking.
    Youíre replying to an update from the Hibs fans board representative, doesnít get much better than that.

  11. #160
    First Team Breakthrough
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    Quote Originally Posted by Jones28 View Post
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    Youíre replying to an update from the Hibs fans board representative, doesnít get much better than that.
    Not everyone is on hibs.net funnily enough.

    What about the people that cant see the updates on here?

    Ann email from Hibs with an update is the least people should be getting when theyíve parted with cash over 3 months ago and still not recieved anything for it.

  12. #161
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by Platinum Scotty View Post
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    Like a lot of folks I am awaiting my top even tho I got an email a week and a bit ago however when I checked the web page it does also add that there will be a tracking ref given when itís on its way so I am now thinking that everyone got a Ďwe have the strips and are sending themí dated last week but perhaps we will get a follow up email with the tracking details etc when itís actually been sent - or maybe I am just being optimistic
    Have you got your yet looks like a trip to Easter Rd fir me tomorrow as no sign of it


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  13. #162
    @hibs.net private member HibbyAndy's Avatar
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    Mines arrived today thanks to Kieran Power as i couldn't get a hold of anyone from hibs via email or phone so once again thank you very much for sorting this for me Kieran

  14. #163
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by HibbyAndy View Post
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    Mines arrived today thanks to Kieran Power as i couldn't get a hold of anyone from hibs via email or phone so once again thank you very much for sorting this for me Kieran
    Niether can I but assume shop is open tomorrow and was just going to go through as assume it must be there and if not they can take details and sort it out fir me


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  15. #164
    @hibs.net private member HibbyAndy's Avatar
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    Quote Originally Posted by Ronniekirk View Post
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    Niether can I but assume shop is open tomorrow and was just going to go through as assume it must be there and if not they can take details and sort it out fir me


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    It will be their mate , My tops were sitting in the club shop so Kieran got them delivered to my address

  16. #165
    Coaching Staff Ronniekirk's Avatar
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    Quote Originally Posted by HibbyAndy View Post
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    It will be their mate , My tops were sitting in the club shop so Kieran got them delivered to my address
    Cheers worth the trip and may buy some other bits and pieces when there


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  17. #166
    @hibs.net private member Bristolhibby's Avatar
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    Just got an email stating my two kids shirts and adults away shirt have been dispatched.

    Seen a guy on Twitter with his away shirt.

    No tracking number though.

    J

  18. #167
    @hibs.net private member Gatecrasher's Avatar
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    Quote Originally Posted by Bristolhibby View Post
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    Just got an email stating my two kids shirts and adults away shirt have been dispatched.

    Seen a guy on Twitter with his away shirt.

    No tracking number though.

    J
    same, its normally followed up with an email from the Royal Mail but none as yet.

  19. #168
    @hibs.net private member HibbyAndy's Avatar
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    Quote Originally Posted by Bristolhibby View Post
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    Just got an email stating my two kids shirts and adults away shirt have been dispatched.

    Seen a guy on Twitter with his away shirt.

    No tracking number though.

    J
    It will be sitting in the club shop , Exactly the same email i got last week

  20. #169
    @hibs.net private member
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    Still no email, infant only order. Will give them until the end of the week and pop in.

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