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  1. #61
    @hibs.net private member One Day Soon's Avatar
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    Gamertag: 4 PSN ID: 6 Wii Code: 5
    FFS, still no login details. Heckingbottom out!


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  3. #62

    in email regarding other issue update

    You will receive an email from the club regarding Hibs TV by today or tomorrow.

  4. #63
    First Team Regular Curried's Avatar
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    Quote Originally Posted by Nakedmanoncrack View Post
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    This has got IT farce written all over it.

    Agree with this.
    As a HibsTV subscriber who has subscribed to the service since it begun, i'm seriously concerned about the server's ability to cope. Their service normally only carters for a couple of hundred OS fans, but come Saturday there will be literally thousands logging on and trying to watch the Killie game. I'm tipping some level of carnage.

  5. #64
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by One Day Soon View Post
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    FFS, still no login details. Heckingbottom out!
    Game doesn’t start until 3pm on Saturday

  6. #65
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    Quote Originally Posted by Billy Whizz View Post
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    Game doesn’t start until 3pm on Saturday
    Are you happy receiving the email, with no opportunity to login prior to 3pm on Saturday Billy?

  7. #66
    Quote Originally Posted by Scouse Hibee View Post
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    I have had no notification email from the club regarding how to log on and beginning to wonder if I actually will.
    Me too. I know it's still 4 days till the actual game, but I hope the server(s) will be up to the sudden increase in viewers.

  8. #67
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by Danderhall Hibs View Post
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    Are you happy receiving the email, with no opportunity to login prior to 3pm on Saturday Billy?
    We’ll get it in a day or two, will only take 30 seconds or so to get on
    I’m an annual subscriber to Hibs TV U.K., and it’s dead easy to log on

  9. #68
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    Quote Originally Posted by Billy Whizz View Post
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    We’ll get it in a day or two, will only take 30 seconds or so to get on
    I’m an annual subscriber to Hibs TV U.K., and it’s dead easy to log on
    Fingers crossed...

  10. #69
    Quote Originally Posted by Billy Whizz View Post
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    We’ll get it in a day or two, will only take 30 seconds or so to get on
    I’m an annual subscriber to Hibs TV U.K., and it’s dead easy to log on
    I may have remembered incorrectly, but weren’t season ticket holders supposed to receive inside footage, interviews, replays etc through the week in the lead up to a game?

    I may have just made that up but I’m sure I read that in one of the many press releases on the official site. If so then we should receive that this week on the lead up to our first game.

  11. #70
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    Quote Originally Posted by Danderhall Hibs View Post
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    There are always issues with Hibs tv (posts on here most weeks) to have a big increase in folk logging on without testing even a fraction seems to be setting ourselves up for a fail. I don’t think any business would implement a change without testing it advance and hoping for the best?

    Although I’ve already seen posts pre-emptively pointing the finger elsewhere already so probably doesn’t matter.
    The provider can test it all it likes. It would be quite unusual for us all to have to log into something to make sure it works.

  12. #71
    Quote Originally Posted by Andy74 View Post
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    The provider can test it all it likes. It would be quite unusual for us all to have to log into something to make sure it works.
    Unusual to have to log in? User testing should be done as a bare minimum in any project or upgrade. A load of Celtic fans couldn’t even log in, let alone experience any issues while logged in. I’ve no doubt hibs will be running a test event as they advised that they would be, the sooner the better for my liking though.

  13. #72
    Quote Originally Posted by Billy Whizz View Post
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    We’ll get it in a day or two, will only take 30 seconds or so to get on
    I’m an annual subscriber to Hibs TV U.K., and it’s dead easy to log on
    Were we not advised of a 'test event'

  14. #73
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    Quote Originally Posted by hibbysam View Post
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    Unusual to have to log in? User testing should be done as a bare minimum in any project or upgrade. A load of Celtic fans couldn’t even log in, let alone experience any issues while logged in. I’ve no doubt hibs will be running a test event as they advised that they would be, the sooner the better for my liking though.
    I’m not talking about user testing or all that stuff you would do as a provider.

    As a subscriber I don’t expect to join some sort of mass live event to show that another live event in the future will work.

    I’m aware Hibs said something on it but I read it more as an opportunity for people to go in and make sure they could log in themselves etc rather than 10k of us all logging in to some sort of test.

  15. #74
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    Quote Originally Posted by Andy74 View Post
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    The provider can test it all it likes. It would be quite unusual for us all to have to log into something to make sure it works.
    How many folk work for Hibs just now? I’d guess at not enough to do a test on a surge in usage? They’re going to rely on the users to test the system - wouldn’t be all of us - presumably that’s why they said they planned for a test event.

    I can’t imagine any business making a change and not testing it with the users, particularly when there’s been issues with other companies implementing the same software.

  16. #75
    Quote Originally Posted by Andy74 View Post
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    I’m not talking about user testing or all that stuff you would do as a provider.

    As a subscriber I don’t expect to join some sort of mass live event to show that another live event in the future will work.

    I’m aware Hibs said something on it but I read it more as an opportunity for people to go in and make sure they could log in themselves etc rather than 10k of us all logging in to some sort of test.
    This is user testing. It is just that, the user (subscriber) testing it. Within my work I’d always get the person/team that is going to be using a certain piece of software to test that it works before going live with it. Part of that should be making sure logins work, the other side of it should be making sure the bandwidth will make it steady enough to view.

  17. #76
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    Quote Originally Posted by Danderhall Hibs View Post
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    How many folk work for Hibs just now? I’d guess at not enough to do a test on a surge in usage? They’re going to rely on the users to test the system - wouldn’t be all of us - presumably that’s why they said they planned for a test event.

    I can’t imagine any business making a change and not testing it with the users, particularly when there’s been issues with other companies implementing the same software.
    Yes but that’s all done generally prior to launching anything and with a small group of testers.

    What some people seem to be expecting is a live event where thousands of us are going to join to test it works.

    They might, but I’d be surprised if that’s the expectation. Hibs TV isn’t a new product, it is surely up to the company providing Hibs to have the bandwidth to meet the bigger demand on the day.

  18. #77
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    Just received my Log-In details via E-Mail

  19. #78
    @hibs.net private member Oscar T Grouch's Avatar
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    That all seems pretty straight forward. Two separate logins for Hibs TV and the ST to view games. Tests will be Wed and Thursday 5-8pm to check all logins work.


    Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.

  20. #79
    @hibs.net private member green day's Avatar
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    Quote Originally Posted by Oscar T Grouch View Post
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    That all seems pretty straight forward. Two separate logins for Hibs TV and the ST to view games. Tests will be Wed and Thursday 5-8pm to check all logins work.

    And a very comprehensive set of FAQs as well

  21. #80
    Quote Originally Posted by ekhibee View Post
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    Good news. I take then I could probably watch it on the TV through my PS4? Otherwise I'll just use my laptop.
    Email received from Hibs 2 minutes ago - games consoles are not supported.

  22. #81
    @hibs.net private member thebakerboy's Avatar
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    E-mail just dropped into inbox this minute , looks simple enough will try it out tomorrow night

  23. #82
    Is the link in the email for Hibs pass live yet?

    Tried it but didn't work

  24. #83
    @hibs.net private member MountcastleHibs's Avatar
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    No email here 🙄. Athough I didn’t receive one last week either.

  25. #84
    @hibs.net private member green day's Avatar
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    Quote Originally Posted by GreenCastle View Post
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    Is the link in the email for Hibs pass live yet?

    Tried it but didn't work
    Its on 5-8 wed and thur to test out

  26. #85
    Link doesn't work, thought it would at least lead to a holding page?

  27. #86
    @hibs.net private member green day's Avatar
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    Quote Originally Posted by MountcastleHibs View Post
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    No email here 🙄. Athough I didn’t receive one last week either.

    “I haven’t been receiving emails from Hibernian.”
    It’s important for us to be able to get in touch with you, so it’s worth taking the time to make sure the information we have for you is up to date and that you’ve allowed yourself to receive emails from the club. You can do that by following the instructions in this step-by-step guide. If you have no luck with that, please contact the Ticket Office team via tickets@hibernianfc.co.uk and they’ll do their best to get you up and running.

  28. #87
    First Team Breakthrough
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    Quote Originally Posted by MountcastleHibs View Post
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    No email here 🙄. Athough I didn’t receive one last week either.

    Double Check Your Junk Mail

  29. #88
    @hibs.net private member Oscar T Grouch's Avatar
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    Quote Originally Posted by MountcastleHibs View Post
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    No email here 🙄. Athough I didn’t receive one last week either.
    You better check your contact details with the club. You should have received an email last week and one today too.


    Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.

  30. #89
    @hibs.net private member MountcastleHibs's Avatar
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    Quote Originally Posted by green day View Post
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    “I haven’t been receiving emails from Hibernian.”
    It’s important for us to be able to get in touch with you, so it’s worth taking the time to make sure the information we have for you is up to date and that you’ve allowed yourself to receive emails from the club. You can do that by following the instructions in this step-by-step guide. If you have no luck with that, please contact the Ticket Office team via tickets@hibernianfc.co.uk and they’ll do their best to get you up and running.
    Thanks for that. I’d checked my settings and details were up to date last week, so I’ll now email the ticket office!
    You found your God in a paper back, you get your history from the Union Jack, and all your brothers and sisters have gone and they won't come back.

  31. #90
    @hibs.net private member MountcastleHibs's Avatar
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    Quote Originally Posted by Oscar T Grouch View Post
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    You better check your contact details with the club. You should have received an email last week and one today too.
    Yeah I’d done that last week, I’ve emailed them now. Cheers.
    You found your God in a paper back, you get your history from the Union Jack, and all your brothers and sisters have gone and they won't come back.

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