hibs.net Messageboard

Page 3 of 3 FirstFirst 123
Results 61 to 88 of 88
  1. #61
    From MSE:


    What if my flight or hotel is cancelled?

    If your flight or accommodation is cancelled due to the coronavirus outbreak, even if there's an FCO warning in place for the country you're going to at the time that you go, the airline or hotel is likely to fully refund you for the booking you've made.

    Under EU flight delay rules (which still apply this year despite Brexit, and which cover all flights leaving the UK or EU as well as flights to the UK/EU on a UK/EU airline), you're entitled to choose between:

    EITHER a refund for the flight that was cancelled.
    OR an alternative flight (airlines call this re-routing) to your destination.
    We've seen that many airlines appear to be offering customers credit vouchers instead of refunds. You don't have to accept this, and if the airline were to go bust, you may not get your money back.


  2. Log in to remove the advert

  3. #62
    Testimonial Due Colr's Avatar
    Join Date
    Apr 2002
    Location
    London
    Age
    53
    Posts
    3,551
    Quote Originally Posted by JeMeSouviens View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Do you know how long you have after the cancellation to claim a refund? Is it time limited?
    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.

  4. #63
    Quote Originally Posted by Colr View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    I don't want vouchers or rearranged bookings. Even if this period of disruption ends quickly there may be several more before this all plays out. Who knows what would be happening at time of rearrangement or if the airline will be around to honour the vouchers?

    Easyjet are totally at it. Reports of people being told by their call centres that they can't get their money back then being hung up on.

    The website says this



    But when you click through there are only options to change the flight.

  5. #64
    @hibs.net private member Jim44's Avatar
    Join Date
    Apr 2002
    Age
    72
    Posts
    17,759
    Blog Entries
    1
    Quote Originally Posted by BILLYHIBS View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Mike Ashley Sports Direct trying to make out his employees priority workers then jacking his prices

    Ended up closing all his stores
    Mike Ashley has apologised, closed his stores and offered his fleet of vehicles to the NHS. Better late than never, I suppose. Probably too late to mend the harm he inflicted on his already tarnished reputation.

  6. #65
    @hibs.net private member Scouse Hibee's Avatar
    Join Date
    Oct 2006
    Age
    52
    Posts
    19,484
    So far Trainline, Hilton and Premier Inn have been great to deal with, all bookings were advance non refundable rates but all have fully refunded with no fuss.
    Last edited by Scouse Hibee; 27-03-2020 at 11:48 PM.

  7. #66
    I’ve requested a refund from klm for my cancelled flights so will just have to wait, if they refuse or try and offer vouchers instead then I’ll clsim through my travel insurance. My accommodation booked through booking.com was refunded as soon as it became obvious travelling wouldn’t be an option, so fair play to them.

  8. #67
    First Team Regular
    Join Date
    Aug 2004
    Location
    East Kilbride
    Age
    36
    Posts
    546
    Quote Originally Posted by JeMeSouviens View Post
    This quote is hidden because you are ignoring this member. Show Quote
    From MSE:


    What if my flight or hotel is cancelled?

    If your flight or accommodation is cancelled due to the coronavirus outbreak, even if there's an FCO warning in place for the country you're going to at the time that you go, the airline or hotel is likely to fully refund you for the booking you've made.

    Under EU flight delay rules (which still apply this year despite Brexit, and which cover all flights leaving the UK or EU as well as flights to the UK/EU on a UK/EU airline), you're entitled to choose between:

    EITHER a refund for the flight that was cancelled.
    OR an alternative flight (airlines call this re-routing) to your destination.
    We've seen that many airlines appear to be offering customers credit vouchers instead of refunds. You don't have to accept this, and if the airline were to go bust, you may not get your money back.
    This is being done to protect the travel industry. The regulations I believe never took this Armageddon situation to occur where effectively the world is in lockdown. If every tour operator, travel agent or airline refunded every booking it would kill the industry, especially since there is no new business coming in. My time has spent trying to protect existing business this week which we’ve worked so hard to get, essentially working on the same booking twice. It’s a difficult balancing act and if we can refund , we will. After this situation passes everyone will need a holiday so we are asking clients to rebook. I also expect the legislation to change soon as it’s weighted to heavily in favour of consumer currently and doesn’t offer any protection to travel businesses in this crisis

  9. #68
    First Team Regular
    Join Date
    Aug 2004
    Location
    East Kilbride
    Age
    36
    Posts
    546
    Quote Originally Posted by JeMeSouviens View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I don't want vouchers or rearranged bookings. Even if this period of disruption ends quickly there may be several more before this all plays out. Who knows what would be happening at time of rearrangement or if the airline will be around to honour the vouchers?

    Easyjet are totally at it. Reports of people being told by their call centres that they can't get their money back then being hung up on.

    The website says this



    But when you click through there are only options to change the flight.
    It’s impossible to get through to EasyJet just now. Their call centres are based in India which is in severe lockdown, so gives possible explanation in not being contactable. Tough times, still haven’t had any joy with them either for our affected bookings.

  10. #69
    My mate works at Leonardo Electronics at Crewe Toll. They are an Italian owned company, and are taking instructions from Italy to keep working, same as their Italian counterparts, which has proved disastrous over there.

    Apparently managers have been told they must maintain production at all costs.

  11. #70
    Quote Originally Posted by DJ HIBBY View Post
    This quote is hidden because you are ignoring this member. Show Quote
    This is being done to protect the travel industry. The regulations I believe never took this Armageddon situation to occur where effectively the world is in lockdown. If every tour operator, travel agent or airline refunded every booking it would kill the industry, especially since there is no new business coming in. My time has spent trying to protect existing business this week which we’ve worked so hard to get, essentially working on the same booking twice. It’s a difficult balancing act and if we can refund , we will. After this situation passes everyone will need a holiday so we are asking clients to rebook. I also expect the legislation to change soon as it’s weighted to heavily in favour of consumer currently and doesn’t offer any protection to travel businesses in this crisis
    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.

  12. #71
    @hibs.net private member Andy Bee's Avatar
    Join Date
    Feb 2005
    Location
    In a lorry
    Posts
    1,844
    Quote Originally Posted by stoneyburn hibs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.
    Decent result D, it looks like I've lost the hotel payment at £2.5k even although it had cancellation insurance purchased with it, the flights were cancelled 3 days ago by Emirates so hopefully I get that back at another £2.6k but worst of all my mate bought the VIP F1 tickets at £8.5k and they're refusing to refund them as it's postponed and not cancelled.

  13. #72
    Quote Originally Posted by Andy Bee View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Decent result D, it looks like I've lost the hotel payment at £2.5k even although it had cancellation insurance purchased with it, the flights were cancelled 3 days ago by Emirates so hopefully I get that back at another £2.6k but worst of all my mate bought the VIP F1 tickets at £8.5k and they're refusing to refund them as it's postponed and not cancelled.
    Hi Andy, that's brutal mate.
    Hopefully you can get positive outcome to that.
    My mother is still waiting on 2k from Thomas Cook going under.

  14. #73
    @hibs.net private member Bristolhibby's Avatar
    Join Date
    Jul 2002
    Location
    Chippenham/Bath
    Age
    39
    Posts
    5,811
    Quote Originally Posted by Colr View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    BA are totally at it not refunding you. Had my flight up to Glasgow for the Semi cancelled for me, my dad and two boys.

    Their site automatically takes you through to the voucher page which I filled in thinking it was money back.

    Turns out you have to toggle your Java Script on and off between pages. Managed to get to the refund page this way.

    Here’s my twitter rant and some helpful guy explaining the Java Script trick.

    If they cancel your flight, you’ll be wanting your money back and legally entitled to it.

    https://twitter.com/jamie_bryce/stat...291811328?s=21

    J

  15. #74
    @hibs.net private member Billy Whizz's Avatar
    Join Date
    May 2002
    Location
    Edinburgh
    Age
    58
    Posts
    31,511
    Quote Originally Posted by Colr View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I got vouchers from BA within a week.

    Amex are a bit slow in dealing with my claim for the hotel booking but there’s no rush.
    Out of curiosity, how are you covered via Amex. I booked a Ryanair flight via Amex, Foreign Office advised non essential travel before I went, although Ryanair flew

  16. #75
    @hibs.net private member Bristolhibby's Avatar
    Join Date
    Jul 2002
    Location
    Chippenham/Bath
    Age
    39
    Posts
    5,811
    Quote Originally Posted by Billy Whizz View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Out of curiosity, how are you covered via Amex. I booked a Ryanair flight via Amex, Foreign Office advised non essential travel before I went, although Ryanair flew
    Like all credit cards if a company tries to **** you over the credit card will give you your money back and take up the claim using their considerable clout.

    Just like if you can, always book flights on a Credit Card then pay it off straight away. You get the money back cover straight away. Insurance or not.

    J

  17. #76
    @hibs.net private member Billy Whizz's Avatar
    Join Date
    May 2002
    Location
    Edinburgh
    Age
    58
    Posts
    31,511
    Quote Originally Posted by Bristolhibby View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Like all credit cards if a company tries to **** you over the credit card will give you your money back and take up the claim using their considerable clout.

    Just like if you can, always book flights on a Credit Card then pay it off straight away. You get the money back cover straight away. Insurance or not.

    J
    Thanks, always book on a CC. I remember booking a boys holiday trip to Spain a few years back, flying with Globespan. Got all the money back
    Not sure if this will apply in this case, as the plane flew, but we were advised not to travel by FO

  18. #77
    First Team Regular
    Join Date
    Aug 2004
    Location
    East Kilbride
    Age
    36
    Posts
    546
    Quote Originally Posted by stoneyburn hibs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Sorry mate, travel companies can do one
    Just by luck this is the first time in around 20 years that we booked a package holiday. Jet2 to Bulgaria In June.
    We usually ⅖book our flights and accommodation separately .
    The balance of £1300 was due today, I cancelled losing £120
    I only ever got encouragement to see this through from jet2, never mind the current situation.
    3 emails to book holidays with jet2 since I cancelled.
    I really hope that others booked for the summer did likewise, there money is probably toast otherwise.
    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.

  19. #78
    Quote Originally Posted by DJ HIBBY View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.
    I'm sorry my comments irked you, I was probably a little harsh.
    I don't doubt that you and your colleagues are working very hard, however I think it's madness for anyone to part with their hard earned on the promise of a future holiday right now.

  20. #79
    @hibs.net private member Bostonhibby's Avatar
    Join Date
    Apr 2004
    Location
    lincolnshire
    Age
    59
    Posts
    17,665
    The Hearts of the pub trade

    https://www.thisismoney.co.uk/money/...breweries.html

    Sent from my SM-A750FN using Tapatalk

    "I did not need any persuasion to play for such a great club, the Hibs result is still one of the first I look for"

    Sir Matt Busby

  21. #80
    Ultimate Slaver Keith_M's Avatar
    Join Date
    Nov 2002
    Location
    Between a rock & a hard place
    Posts
    24,740
    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!

  22. #81
    Quote Originally Posted by Keith_M View Post
    This quote is hidden because you are ignoring this member. Show Quote
    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!
    Sickening but not surprising.

    I keep seeing adverts about the amazing opportunities presented by investing in pharmaceutical and private medical companies.
    PM Awards General Poster of The Year 2015, 2016, 2017. Probably robbed in other years

  23. #82
    Testimonial Due Colr's Avatar
    Join Date
    Apr 2002
    Location
    London
    Age
    53
    Posts
    3,551
    I think we need some kind of Canute’s Gallery online so we can remember who did what when this is all over and act accordingly.

  24. #83
    Quote Originally Posted by Keith_M View Post
    This quote is hidden because you are ignoring this member. Show Quote
    O-M-G!!!!


    “Market dislocations of this magnitude happen rarely, perhaps once or twice in a generation, and have historically provided excellent entry points for investors,” SCM fund manager Mark Asquith wrote in a note to clients.

    “History has shown us that super normal returns can be made during this type of environment.


    From Jacob Rees-Mogg's 'Somerset Capital Management' -- Article


    These people are sick in the head!!!!
    A chip off the old block, his dad’s book says the time to buy is when there’s blood in the streets:


  25. #84
    @hibs.net private member Bristolhibby's Avatar
    Join Date
    Jul 2002
    Location
    Chippenham/Bath
    Age
    39
    Posts
    5,811
    As disgusting as it is, it makes perfect sense.

    But when it’s cheap, make your money back (and some) when the markets recover.

    Shame I have a mortgage, credit cards and an overdraft or else I’d be firing in.

    It’s true what they say. Money makes money.

    J

  26. #85
    Testimonial Due Colr's Avatar
    Join Date
    Apr 2002
    Location
    London
    Age
    53
    Posts
    3,551
    Quote Originally Posted by JeMeSouviens View Post
    This quote is hidden because you are ignoring this member. Show Quote
    A chip off the old block, his dad’s book says the time to buy is when there’s blood in the streets:

    Its about right. I did OK buying BP when their rig was burning in the Gulf of Mexico.

  27. #86
    @hibs.net private member Speedy's Avatar
    Join Date
    Feb 2006
    Posts
    7,675
    Quote Originally Posted by DJ HIBBY View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.
    I don't know who you work for so will give you the benefit of the doubt but your comment about doing your very best definitely doesn't apply to the whole industry.

    Many airlines were still taking bookings to Milan when it was totally obvious what was coming (in fact some were still taking bookings even after flights were being cancelled).

    And asking people to make a choice between losing their deposit and throwing money at a package holiday that will almost certainly be cancelled is just not on. Particularly when it isn't clear whether they would then be refunded.
    Last edited by Speedy; 06-04-2020 at 07:38 AM.

  28. #87
    @hibs.net private member TrinityHibs's Avatar
    Join Date
    Nov 2005
    Posts
    1,717
    Burrell bought at the bottom of the market yet we love his museum.

  29. #88
    @hibs.net private member BigKev's Avatar
    Join Date
    Jul 2002
    Location
    Liberton
    Age
    45
    Posts
    1,923
    Quote Originally Posted by DJ HIBBY View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Firstly, thanks for the positive comments. Please remember our workforce’s are all in this mess too fighting to save our jobs and livelihoods. Secondly, at present there are no travel restrictions in place for June the now, only for April, this will likely change in due course and as such your holidays remain in place as normal. The travel industry follow the sane guidelines as the consumer. Lastly, as you booked a package holiday you’ve only lost your deposit of £120, which is most likely to have been a lot less than if you booked all your components separately. Booking the package holiday, you have had greater financial protection and much smaller deposit. Finally, you could’ve rescheduled your holiday to a later date, rather than cancelling. Sorry, the travel industry can do one comment really irked me as myself and my colleagues are doing our very best to help our customers with reduced pay and knowing we are seeing no new business come in.
    Most industry is in the same boat; it’s not just travel agents who are toiling with no new business coming in. It’s the same for building firms, retailers, pubs and restaurants. You’re taking a self centred stand on something because you work in a particular sector.

    I know sparks, plumbers, pub managers, taxi drivers etc the list goes on who haven’t had a penny in 2 weeks. These guys live from week to week and there’s no “new business” coming in. How about having sympathy for these guys rather than being “irked” because no one is booking a holiday.

    Your lucky. Holidays will fly off the shelf when restrictions are lifted. Others will be forced into financial turmoil due to this outbreak. Not everyone is furloughed so you complaining of reduced income is something many will relate to except their income is zero.

    The travel industry should be offering full refunds for cancelled flights, it’s called consumer protection. To actively support firms handing over vouchers is ridiculous. I barely go abroad. What use would £x voucher be in that instance. If they’re offering vouchers it should be worthwhile. £1.50 to the £1 spent otherwise anyone would be a fool to accept it.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
hibs.net ©2012 All Rights Reserved