Some good news if any of you have train tickets for upcoming games.
LNER are issuing refunds for any journeys not taken if an an event you were due to attend has been cancelled because of coronavirus. They are not deducting the £10 per ticket administration fee which is particularly good because most people book 2 singles rather than a return.
I don't know if the other franchises have adopted the same policy.
Results 1 to 15 of 15
-
13-03-2020 12:37 PM #1
Train refunds for cancelled matches
-
13-03-2020 01:19 PM #2
- Join Date
- Jun 2017
- Posts
- 4,277
I found out games was postponed as soon as I got to Peterborough station, got on the phone and lucky enough was told full refund to be paid within 10-14 days but the travelodge at Camerontoll would not give me a refund.
-
13-03-2020 01:56 PM #3
- Join Date
- Apr 2007
- Posts
- 8,325
This quote is hidden because you are ignoring this member. Show Quote
-
13-03-2020 02:29 PM #4This quote is hidden because you are ignoring this member. Show Quote
I called them and said, "I'm guessing you know what I'm going to ask". He said "Yes, I imagine so. We're refunding all journeys when events have been cancelled due to coronavirus".
0345 722 5333 👍
-
13-03-2020 02:30 PM #5
- Join Date
- Apr 2007
- Posts
- 8,325
This quote is hidden because you are ignoring this member. Show Quote
-
13-03-2020 02:33 PM #6
He told me to claim it back but to say that the journey isn't needed anymore because of the Coronavirus.
However, I called back because I couldn't find the bookings in my LNER account.
She took the transaction number, found the booking and she actually processed the refund while I was on the phone.
I then received this email;
Thank you for contacting LNER Customer Services on 13/03/2020
Prior to our phone call, have a lovely weekend and sorry again!
20S6I6S9J5 14/3/20
20RF99BC5F - refund reference
20S6PB031M 13/3/20
20RZXVFC1S - refund refence
Yours sincerely,
Niomi Bell
Customer Services
London North Eastern Railway
Tel: 03457 225 333
-
13-03-2020 03:43 PM #7
- Join Date
- Jun 2017
- Posts
- 4,277
I made 3 different bookings a return and 2 singles through trainline.com, lucky enough my first journey from Peterborough to york was cancelled so was gonna get the next train but news about the postponement came in.
I got on the phone straight away and they had no issues giving me full refund on every booking and the travelodge have kept me a provisional booking I can use until 18.01.2021.
If we are back up and running by then.
-
13-03-2020 03:59 PM #8This quote is hidden because you are ignoring this member. Show Quote
-
13-03-2020 04:53 PM #9
- Join Date
- Apr 2002
- Age
- 52
- Posts
- 1,694
No flight refunds offered (so far) for Scotland playoff game in Glasgow.(Easyjet)
I also took a punt on the final against Norway in Oslo. (Ryanair).
Glad I didn't book up semi-final now.The Hearts result made me think twice....
-
13-03-2020 04:56 PM #10This quote is hidden because you are ignoring this member. Show Quote
-
13-03-2020 05:03 PM #11This quote is hidden because you are ignoring this member. Show Quote
-
13-03-2020 05:06 PM #12
- Join Date
- Dec 2008
- Posts
- 175
This quote is hidden because you are ignoring this member. Show Quote
-
14-03-2020 07:29 AM #13
- Join Date
- Apr 2007
- Posts
- 8,325
This quote is hidden because you are ignoring this member. Show Quote
Avanti Info: To help customers wishing to change their travel plans during the current coronavirus outbreak, we have removed the admin fee on Advance ticket changes and are offering full refunds, without an admin fee, on all other ticket types.
-
14-03-2020 02:42 PM #14
- Join Date
- Dec 2008
- Posts
- 175
This quote is hidden because you are ignoring this member. Show Quote
-
15-03-2020 07:00 AM #15
- Join Date
- Aug 2019
- Posts
- 53
Was due to travel to London in April with family using LNER on advance tickets.Booked via Trainline who yesterday confirmed LNER had agreed to full refunds for passengers who were simply electing not to travel. Advised to snap their hands off. Immediate refunds back to my paypal account .....Premier Inn have done exactly the same thing for hotel....every cloud 👍🇳🇬
Log in to remove the advert |
Bookmarks