The supposedly 'incredible infrastructure at Hearts'

[G B Young]

I've noticed that since Levein was sacked a number of pundits have made a big deal about how the 'infrastructure' at Hearts is a huge selling point for a new boss. Steven Thomson went so far as to describe it as 'incredible' on Sportscene.

What am I missing here? In what way is the 'infrastructure' so wonderful? A new main stand that has run millions of pounds over budget and still isn't finished despite the club having to had to rely on supporter donations, three other tinpot stands that needs a good overhaul, a child-sized pitch and a training facility they rent from (and share with) Heriot-Watt University.

In what way does this all set Hearts apart from other clubs when it comes to 'infrastructure'?

[CapitalGreen]

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I've noticed that since Levein was sacked a number of pundits have made a big deal about how the 'infrastructure' at Hearts is a huge selling point for a new boss. Steven Thomson went so far as to describe it as 'incredible' on Sportscene.

What am I missing here? In what way is the 'infrastructure' so wonderful? A new main stand that has run millions of pounds over budget and still isn't finished despite the club having to had to rely on supporter donations, three other tinpot stands that needs a good overhaul, a child-sized pitch and a training facility they rent from (and share with) Heriot-Watt University.

In what way does this all set Hearts apart from other clubs when it comes to 'infrastructure'?

They have a hospitality and corporate offering that significantly boosts their football budget compared to their city rivals (us).

[Keith_M]

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They have a hospitality and corporate offering that significantly boosts their football budget compared to their city rivals (us).

Is a good "hospitality and corporate offering" a selling point for a new boss?

[Iggy Pope]

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Is a good "hospitality and corporate offering" a selling point for a new boss?

You’ve missed the football budget bit he spoke of, so if he’s right, then probably yes, it is.

[Juice-Terry]

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They have a hospitality and corporate offering that significantly boosts their football budget compared to their city rivals (us).

Like what...?

[Cataplana]

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Like what...?

There's the Castle View restaurant, as well as a state of the art escalator, as well as a glass curtain.

[Bostonhibby]

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There's the Castle View restaurant, as well as a state of the art escalator, as well as a glass curtain.

Don't mention the rusting, slippery steel steps in the megastand.

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[Cataplana]

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Don't mention the rusting, slippery steel steps in the megastand.

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All big clubs are doing it.

[RoYO!]

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They have a hospitality and corporate offering that significantly boosts their football budget compared to their city rivals (us).

Until recently their hospitality offering was truly shocking. One of the founding reasons for going two tier at ER was to offer hospitality and corporate offerings that kicked their butt. Similarly with the fit out. Chandelies etc. They’ve been rocking the mecanno/ transformers stand during the same period.

They’ve only just come to the party. And if anything, their hospitality offering is now merely on a par with us.

[tamig]

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Until recently their hospitality offering was truly shocking. One of the founding reasons for going two tier at ER was to offer hospitality and corporate offerings that kicked their butt. Similarly with the fit out. Chandelies etc. They’ve been rocking the mecanno/ transformers stand during the same period.

They’ve only just come to the party. And if anything, their hospitality offering is now merely on a par with us.

I haven’t been for a while but I’ve heard from folk who have that our hospitality offering has regressed significantly.

[macca70]

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I haven’t been for a while but I’ve heard from folk who have that our hospitality offering has regressed significantly.

Was in The Gallery 3 times last season, wasn’t too impressed and didn’t seem great value for what we paid.

You pay for a bar service til 6pm but they are very strict in stopping bar service about 5.40pm. I appreciate folk want to get home but your hassled out the door bang on 6pm. Last game of the season last year, our table had no drinks left at 5.50pm and they still hadn’t done the MOM presentation. That was done at 5.55pm, we had our coats on ready to go and no drinks left, not a great experience that we paid a premium for..

Dress code is massively varied and certainly more relaxed than what is stated. Some folk make the effort with suit or very smart but then 3 times we were there, folk had jeans, trainers, it was a minority but if they have standards they should be enforced.

Service is slow, trying to get a hold of someone to order drinks can be a challenge then you seem to wait for a while for drinks to arrive. We would normally leave a decent tip for waiting staff but last couple of times we haven’t as it’s been quite poor.

[Jones28]

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Was in The Gallery 3 times last season, wasn’t too impressed and didn’t seem great value for what we paid.

You pay for a bar service til 6pm but they are very strict in stopping bar service about 5.40pm. I appreciate folk want to get home but your hassled out the door bang on 6pm. Last game of the season last year, our table had no drinks left at 5.50pm and they still hadn’t done the MOM presentation. That was done at 5.55pm, we had our coats on ready to go and no drinks left, not a great experience that we paid a premium for..

Dress code is massively varied and certainly more relaxed than what is stated. Some folk make the effort with suit or very smart as they make an effort but then 3 times we were there, folk had jeans, trainers, it was a minority but if they have standards they should be enforced.

Service is slow, trying to get a hold of someone to order drinks can be a challenge then you seem to wait for a while for drinks to arrive. We would normally leave a decent tip for waiting staff but last couple of times we haven’t as it’s been quite poor.

I was in the gallery for the 5-5 game with rangers and was really disappointed. Self service Mexican buffet was chilli con carne and rice. Nothing else. £100 odd for chilli and a match ticket was poor.

[green day]

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Was in The Gallery 3 times last season, wasn’t too impressed and didn’t seem great value for what we paid.

You pay for a bar service til 6pm but they are very strict in stopping bar service about 5.40pm. I appreciate folk want to get home but your hassled out the door bang on 6pm. Last game of the season last year, our table had no drinks left at 5.50pm and they still hadn’t done the MOM presentation. That was done at 5.55pm, we had our coats on ready to go and no drinks left, not a great experience that we paid a premium for..

Dress code is massively varied and certainly more relaxed than what is stated. Some folk make the effort with suit or very smart as they make an effort but then 3 times we were there, folk had jeans, trainers, it was a minority but if they have standards they should be enforced.

Service is slow, trying to get a hold of someone to order drinks can be a challenge then you seem to wait for a while for drinks to arrive. We would normally leave a decent tip for waiting staff but last couple of times we haven’t as it’s been quite poor.

I dont disagree with much of that, Gallery is rubbish for the money these days, they take us for granted. Its something (one of a long list, imo) that they need to improve pronto.

On the "slow service" bit though - we always tell the waiter / tress at the beginning that there will be a good tip for them if the drinks flow liberally and that usually does the trick !!

[Ozyhibby]

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Until recently their hospitality offering was truly shocking. One of the founding reasons for going two tier at ER was to offer hospitality and corporate offerings that kicked their butt. Similarly with the fit out. Chandelies etc. They’ve been rocking the mecanno/ transformers stand during the same period.

They’ve only just come to the party. And if anything, their hospitality offering is now merely on a par with us.

A guy I know who books both facilities for his company says that theirs is a lot better than ours these days. Not so much the facilities, just the overall service and experience.


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[Tyler Durden]

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They have a hospitality and corporate offering that significantly boosts their football budget compared to their city rivals (us).

This seems to be a growing Hibs.net myth.

Let’s see some evidence of this?

[CapitalGreen]

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This seems to be a growing Hibs.net myth.

Let’s see some evidence of this?

The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

[Jones28]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

How dyou ken that? If you were hearts would you not tell them to eff off?

[HibbySpurs]

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How dyou ken that? If you were hearts would you not tell them to eff off?

Probably not as there will be things they want to learn from Hibs so it’s all about quid pro quo.

[CapitalGreen]

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How dyou ken that? If you were hearts would you not tell them to eff off?

AB said it recently at a supporters function.

[hibbyfraelibby]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

They will have their DDs included in there.

[Winston Ingram]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

I’m sure that turnover includes those significant £million + donations

[CapitalGreen]

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I’m sure that turnover includes those significant £million + donations

The benefactor donation is listed separately in their accounts from their turnover.

[Tyler Durden]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

This has been discussed in detail before. Hearts would include all revenue from the club shop and catering whilst Hibs operation is outsourced. Therefore Hearts costs would be higher than Hibs to reflect that difference.

Hearts could well earn more from their commercial and hospitality. I doubt however than it’s a huge material difference that is impacting the comparative football budget. That is the myth which is peddled on here without any real clarity.

As for this visit to Tynecastle, I saw Budges comments. I would hope this will be raised at the AGM as I would expect Dempster and Ron Gordon would take issue with Budge’s comment that “we had them here to show them how things are done...”.

[Rumble de Thump]

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This has been discussed in detail before. Hearts would include all revenue from the club shop and catering whilst Hibs operation is outsourced. Therefore Hearts costs would be higher than Hibs to reflect that difference.

Hearts could well earn more from their commercial and hospitality. I doubt however than it’s a huge material difference that is impacting the comparative football budget. That is the myth which is peddled on here without any real clarity.

As for this visit to Tynecastle, I saw Budges comments. I would hope this will be raised at the AGM as I would expect Dempster and Ron Gordon would take issue with Budge’s comment that “we had them here to show them how things are done...”.

If anything, I think there must be a lot Dempster and Gordon can learn from the various screw ups at Hearts and the terrible failures in project management.

[Biggie]

[QUOTE=Tyler Durden;5987384]This has been discussed in detail before. Hearts would include all revenue from the club shop and catering whilst Hibs operation is outsourced. Therefore Hearts costs would be higher than Hibs to reflect that difference.

Hearts could well earn more from their commercial and hospitality. I doubt however than it’s a huge material difference that is impacting the comparative football budget. That is the myth which is peddled on here without any real clarity.

As for this visit to Tynecastle, I saw Budges comments. I would hope this will be raised at the AGM as I would expect Dempster and Ron Gordon would take issue with Budge’s comment that “we had them here to show them how things are done...”.[/QUOTE]

I can't believe they went within 100 miles of that dump. So they make a few quid.........how about Hibs looking at how other / bigger outfits maximise profit ?.....surely to goodness they could have expanded their search to top English teams or European teams to get something "different" than that mob 5 minutes away.
As for the comment from Budge.....classless bint must think she's running Real Madrid

[Is It On....]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

Wasn't that the day before LeVain was relieved of his duties? Maybe Queen Anne was telling them that 2 years of poor results was too much time and advising on how you fire a rotten manager.

[Caversham Green]

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The accounts of both clubs are available online.

For the year to end June 2018:

Hearts Turnover = £12.1m, £2.9m of which was commercial income.
Hibs turnover = £9.6m, Hibs don’t specify exact figure for commercial income but if we assume gate receipts and prize money are roughly the same for both clubs then the shortfall will predominantly be from commercial activities.

Maybe you should advise LD and RG it is just a myth though considering they felt the need to visit Tynecastle recently to see what they could learn from Hearts hospitality offering.

On the other hand, Hearts' other operating costs were £3.2m more than Hibs - that would suggest you're comparing apples with oranges.

Hearts wages were boosted by a donation of £1m (I believe to cover Naismith's wages), net of which their wages cost was £700k more than Hibs, but they had 116 football staff compared with Hibs 65. They also had 109 part-time hospitality staff and 50 admin and commercial staff compared with Hibs 35 commercial and admin and no hospitality staff. All that suggests that the two operations are different enough to make comparison difficult and maybe a bit dangerous.

[Sioux]

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On the other hand, Hearts' other operating costs were £3.2m more than Hibs - that would suggest you're comparing apples with oranges.

Hearts wages were boosted by a donation of £1m (I believe to cover Naismith's wages), net of which their wages cost was £700k more than Hibs, but they had 116 football staff compared with Hibs 65. They also had 109 part-time hospitality staff and 50 admin and commercial staff compared with Hibs 35 commercial and admin and no hospitality staff. All that suggests that the two operations are different enough to make comparison difficult and maybe a bit dangerous.

It is said that their hospitality income is £5m, one hell of a percentage of their business turnover, and higher than Sevco(!?). A bold statement.

Lets say over 18 home games there are 500 punters paying £150. That gives an income of £1.3m. Bear in mind the majority of fans are season ticket holders it is difficult to see many of them forking out for hospitality, even on special occasions that's personal to them. Getting to £5m seems a bit of a leap into fantasy.

[The Modfather]

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This seems to be a growing Hibs.net myth.

Let’s see some evidence of this?

Anecdotally, I go to a referees quiz every year. It’s been at various venues but, unfortunately, at Tynecastle the last few years. I asked the guy who organises it why Tynecastle and not Easter Road. He said Hibs were considerably more expensive and the Hearts package was a better offer.

[Ozyhibby]

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This seems to be a growing Hibs.net myth.

Let’s see some evidence of this?

Their accounts show significantly higher corporate income over ours.


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