CheshireHibbyThis quote is hidden because you are ignoring this member. Show Quote
we are working diligently through the large number of emails received and will respond to all of them. The majority of issues are user issues and nothing to do with errors in our database. We are not saying that is the issue in your case but can we please just ask for your patience here.
Can we please once again ask supporters not to use the pm facility to try to communicate with us. The site does not have the capacity and we don’t have resources to interrogate the site either. We do however deal with emails. From time to time volume does not allow us to respond instantly.
We can assure everyone that we will give supporters every opportunity to have their name on the strip and indeed to have it displayed correctly - even where supporters have misspelt their own name or email address.
Hibernian Supporters
Results 91 to 117 of 117
Thread: List of HSL members
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08-10-2019 07:02 PM #91
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08-10-2019 08:08 PM #92This quote is hidden because you are ignoring this member. Show Quote
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08-10-2019 08:24 PM #93This quote is hidden because you are ignoring this member. Show Quote
Apologies, we have absolutely no intention of blanking anyone. We are working hard to get through our emails and everyone will get a reply. If we could just ask you to give us a little time.
Hibernian Supporters
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08-10-2019 09:15 PM #94This quote is hidden because you are ignoring this member. Show Quote
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09-10-2019 06:40 AM #95This quote is hidden because you are ignoring this member. Show Quote
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09-10-2019 09:02 AM #96
- Join Date
- Dec 2012
- Posts
- 1,493
I sent mails via the contact us button and the email address at the start of last week and still haven't had a reply. Given that this was before the member list was published (which no doubt caused a large volume of mails) it's a bit concerning. Does this mean that HSL haven't even got to the mails about the member list yet, or has my earlier issue been deprioritised? Hopefully not the latter as I've paid in £225 for my son and we're unable to access his account so I've no way of verifying the contribution has been processed correctly (other than knowing it's left my account).
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09-10-2019 07:10 PM #97
I have posted some criticism on here and other threads on HSL. I just want to record that HSL have responded to my emails and have rectified the issues I raised. Thank you Jim.
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10-10-2019 07:18 AM #98This quote is hidden because you are ignoring this member. Show Quote
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10-10-2019 08:17 AM #99
My amount needed didn't tally either. I have paid what should be the amount to get me paid up so i better be on that shirt!
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11-10-2019 06:08 PM #101This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 06:07 PM #102
Hi just paid and looking to make sure I get my name on the shirt.
I got an email which says I’m still short of the points and on checking my account it’s in franks? How much would I need to pay to get on the shirt? And is there still time?
Thanks in advance
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17-10-2019 07:26 PM #103This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 07:44 PM #104This quote is hidden because you are ignoring this member. Show Quote
I emailed HSL raising my concerns but am yet to receive a reply.
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17-10-2019 07:50 PM #105
- Join Date
- Nov 2007
- Posts
- 1,024
The email received tonight with the updated list (i’m now on it having topped up) does say that they are aware there is a delay while funds are cleared, and they will take this into account when compiling the final list, so sure there will be nothing to worry about.
Think my top up took about 5 days to show as cleared.
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17-10-2019 07:51 PM #106This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 07:55 PM #107This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 07:56 PM #108This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 07:59 PM #109This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 08:27 PM #110
I topped up just before cut off and my name is on the list so happy with that.
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17-10-2019 08:35 PM #111This quote is hidden because you are ignoring this member. Show Quote
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17-10-2019 10:53 PM #112
- Join Date
- Dec 2012
- Posts
- 1,493
Fair play to HSL, it seems they haven't sorted out my son's account yet but they've put his name on the list so I'm pleased with that.
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21-10-2019 09:41 PM #113This quote is hidden because you are ignoring this member. Show Quote
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17-11-2019 09:13 AM #114
- Join Date
- Aug 2018
- Posts
- 134
Has anyone received a further update on this?
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17-11-2019 10:48 AM #116
I have been trying unsuccessfully for 4 months to transfer my shares to HS. HS asked me to contact ER who have told me I can't do it until the powers that be hold a meeting and they can't tell me when that will be.
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22-11-2019 05:05 PM #117
- Join Date
- Aug 2018
- Posts
- 134
Any chance of an update HSL? It's a month since the deadline passed and not a peep or response to enquiries made. Cheers.
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