Kilmarnock away AST Payments (Again)

***Hermit Crab*** · 03-09-2019 12:20 PM

Once again, like Motherwell I've been overcharged for this fixture. £44 taken for an Adult and Child ticket which should have cost me £27. I would urge other AST holders to check their bank accounts.

***Hermit Crab*** · 03-09-2019 12:32 PM

Just received an email from the TO regarding this, a bug with the system apparently.

Hi all

There is a small bug in the system when payments are being taken for the away season tickets, for some reason under 16 and under 21 tickets are not pulling through at the correct prices and have defaulted to the adult price.

I will have all refunds issued this afternoon for you and can only apologise for this inconvenience.

I have reported the issue to ticket master who are looking into why this has happened.

I appreciate your understanding at this time.

***Ringothedog*** · 03-09-2019 12:32 PM

Originally Posted by Hermit Crab

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Once again, like Motherwell I've been overcharged for this fixture. £44 taken for an Adult and Child ticket which should have cost me £27. I would urge other AST holders to check their bank accounts.

Unfortunately money has been taken for mine correctly. I hope you get it sorted soon, the ticket office have to get this sorted, twice in a row taking incorrect amounts is shocking

***Kojock*** · 03-09-2019 12:33 PM

Originally Posted by Hermit Crab

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Once again, like Motherwell I've been overcharged for this fixture. £44 taken for an Adult and Child ticket which should have cost me £27. I would urge other AST holders to check their bank accounts.

Check your emails. One from Lynne apologising saying it's a bug in the system and Ticket master have been informed. All refunds should be done this afternoon.

***Hermit Crab*** · 03-09-2019 12:35 PM

Originally Posted by Kojock

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Check your emails. One from Lynne apologising saying it's a bug in the system and Ticket master have been informed. All refunds should be done this afternoon.

Still not had mine for Motherwell away yet!

***Scouse Hibee*** · 03-09-2019 12:40 PM

Originally Posted by Hermit Crab

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Still not had mine for Motherwell away yet!

I would ask your bank to block all payments to Hibs!

**ancient hibee** · 03-09-2019 12:44 PM

Originally Posted by Hermit Crab

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Still not had mine for Motherwell away yet!

So home games they make it difficult for us to get in and away games we are overcharged without them being in a hurry to give the money back.Clearly boosting customer service to new heights.

***Oscar T Grouch*** · 03-09-2019 12:50 PM

Originally Posted by Hermit Crab

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Still not had mine for Motherwell away yet!

You'd think Lyn would be all over your refund HC!! It seems to be one thing after another with Hibs at the moment.

**Antifa Hibs** · 03-09-2019 12:52 PM

Hibs will be able to get rid of the AST in about 3-4 weeks time I reckon. Watch our crowds drop massively.

***Hermit Crab*** · 03-09-2019 12:52 PM

Originally Posted by Oscar T Grouch

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You'd think Lyn would be all over your refund HC!! It seems to be one thing after another with Hibs at the moment.

I cant get anywhere near the TO until Friday at the earliest. Emails will have to do just now.

***Hermit Crab*** · 05-09-2019 08:37 AM

Anyone received refund yet? I'm still waiting on mine from Motherwell and this game...

***Scouse Hibee*** · 05-09-2019 11:09 AM

Originally Posted by Hermit Crab

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Anyone received refund yet? I'm still waiting on mine from Motherwell and this game...

Yet you keep giving them money. How long are you going to let them take the piss before you stop all payments to them?

***Baldy Foghorn*** · 05-09-2019 11:10 AM

Originally Posted by Antifa Hibs

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Hibs will be able to get rid of the AST in about 3-4 weeks time I reckon. Watch our crowds drop massively.

I do hope not.

***Hermit Crab*** · 05-09-2019 11:11 AM

Originally Posted by Scouse Hibee

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Yet you keep giving them money. How long are you going to let them take the piss before you stop all payments to them?

I'd get removed from the ATS if I blocked payments. Fans reps should be all over this. Two matches in a row this has happened, I'm not the only one either. I spoke to others at Motherwell who had not been refunded.

***Hermit Crab*** · 05-09-2019 11:12 AM

Originally Posted by Antifa Hibs

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Hibs will be able to get rid of the AST in about 3-4 weeks time I reckon. Watch our crowds drop massively.

Rubbish. We will always have a hardcore of 500-600 that go every week, there are fans that could not get registered on the ATS that go to every away game.

***Keith_M*** · 05-09-2019 12:02 PM

Is there going to be a daily update on everybody that's not had a refund?

**Antifa Hibs** · 05-09-2019 12:12 PM

Originally Posted by Hermit Crab

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Rubbish. We will always have a hardcore of 500-600 that go every week, there are fans that could not get registered on the ATS that go to every away game.

Yep and the smallest allocation is 800-900 at Parkhead & Ibrox so pretty pointless...

Also i've been to various games (granted midweek) were we had well less than 500-600 when we were utter pish (as we are just now)

***Baldy Foghorn*** · 05-09-2019 12:19 PM

Originally Posted by Antifa Hibs

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Yep and the smallest allocation is 800-900 at Parkhead & Ibrox so pretty pointless...

Also i've been to various games (granted midweek) were we had well less than 500-600 when we were utter pish (as we are just now)

Hows it pointless?

**Power** · 05-09-2019 01:55 PM

Originally Posted by Hermit Crab

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I'd get removed from the ATS if I blocked payments. Fans reps should be all over this. Two matches in a row this has happened, I'm not the only one either. I spoke to others at Motherwell who had not been refunded.

I have ✅

Kilmarnock payment not taken from me yet (£44 pending). Expect both incorrect payment and child refund to debit and credit around the same time.

Ticket Office are escalating as urgent with Ticketmaster as a flaw in the system for youth, child and concession purchases.

Have you furthered up with Ticket Office about Motherwell outstanding?

**Antifa Hibs** · 05-09-2019 03:27 PM

Originally Posted by Baldy Foghorn

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Hows it pointless?

Will be pointless when we start taking 400 to Glasgow and struggle to sellout Tynie. Which will no doubt happen if this current form keeps up.

***Hermit Crab*** · 05-09-2019 03:48 PM

Originally Posted by Power

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I have ✅

Kilmarnock payment not taken from me yet (£44 pending). Expect both incorrect payment and child refund to debit and credit around the same time.

Ticket Office are escalating as urgent with Ticketmaster as a flaw in the system for youth, child and concession purchases.

Have you furthered up with Ticket Office about Motherwell outstanding?

Refunds now in my account. Thanks to Lynn at the TO.

***Hermit Crab*** · 05-09-2019 03:52 PM

Originally Posted by Keith_M

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Is there going to be a daily update on everybody that's not had a refund?

Not sure if you are being serious or not. Why bother to read the thread if you're not interested in the ongoing issues?

***Kojock*** · 05-09-2019 04:40 PM

Originally Posted by Hermit Crab

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Refunds now in my account. Thanks to Lynn at the TO.

Is that for Motherwell??

***Ringothedog*** · 05-09-2019 05:04 PM

Originally Posted by Antifa Hibs

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Will be pointless when we start taking 400 to Glasgow and struggle to sellout Tynie. Which will no doubt happen if this current form keeps up.

It saves me having to take time off to try and get tickets for certain away games. So imo it is well worth having.Can I ask you when we last took 400-500 consistently to away games?

***Hermit Crab*** · 05-09-2019 10:05 PM

Originally Posted by Kojock

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Is that for Motherwell??

Both Motherwell and Kilmarnock.

***Hibernia&Alba*** · 06-09-2019 12:02 AM

Originally Posted by Hermit Crab

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Both Motherwell and Kilmarnock.

That's good to hear, HC. As long as it doesn't happen to you again. You can't have that kind of messing about every away game.

**~~The 90+2~~** · 06-09-2019 12:09 AM

Originally Posted by Hermit Crab

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Once again, like Motherwell I've been overcharged for this fixture. £44 taken for an Adult and Child ticket which should have cost me £27. I would urge other AST holders to check their bank accounts.