i bought a top from their website a few weeks back and have not received the item, money has been taken from account though.
tried e-mailing and not had a reply, anyone had similar issues?
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Thread: aztec retro
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22-08-2019 03:43 PM #1
aztec retro
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22-08-2019 03:56 PM #2
I purchased the home one that was released in May but not received it yet. I know they usually take 6-8 weeks to be delivered normally.
I emailed them and got a reply to say the woman who looks after the orders has had some health issues and she apologised for the delay but unsure when to expect the top.
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22-08-2019 04:03 PM #3This quote is hidden because you are ignoring this member. Show Quote
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22-08-2019 04:06 PM #4
Ordered a few tops from them before and never had any issues.
Less talk, more gifs. 21.05.16
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22-08-2019 04:11 PM #6
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I've bought a few tops from Aztec Retro previously and recieved them within 6-8 weeks. However, I ordered one in May and it's yet to appear. Emailed them but no response. Frustratingly, they've started selling new realses, which is bit of a joke.
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22-08-2019 04:28 PM #7
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They come from Thailand or that area of the world and they only have shipping windows every week or so, then its the cheapest delivery method so takes a good while from shipping to the customer receiveing the items... i have bought 4 or 5 tops from them, its does take a while.
They also had sickness with their main person in Asia so this will have backed up a lot of orders.
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22-08-2019 04:35 PM #8
I have bought all the hibs retro tops from them they are slow but normally turn up eventually.
I have one due from June and one more recent.
Best paying by PayPal with any purchase, if it does not come and the seller doesn’t reply to PayPal you get refunded after ten days of opening a case.
I have also bought the retro tops from EBay (Thailand) and have had them delivered in two weeks.
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22-08-2019 04:40 PM #9
Was a legit website until a few months ago but pretty certain it is now being run as a fraud.
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22-08-2019 04:53 PM #10This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 11:17 AM #11
Anyone had their deliveries yet ?
I’ve got one ordered in the 3rd June and one about 5 week ago due.
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29-08-2019 11:21 AM #12This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 11:25 AM #13
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Back when the business was running fully (ie when there was no employee sickness, its a very small team btw) the orders would take anywhere from 6 to 10 weeks to arrive... right now they are backlogged due to illness recently and the orders are taking a lot longer. Patience is not something hibs fans seem to have though.
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29-08-2019 11:30 AM #14This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 11:42 AM #15This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 11:45 AM #16
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I have about 6/7 purchases from them and havent had any issues with them in the past so i think to start throwing mud is a little unfair.
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29-08-2019 11:51 AM #17This quote is hidden because you are ignoring this member. Show Quote
Notwithstanding of course that what the company does is illegal.
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29-08-2019 11:56 AM #18
I've put a claim in through paypal now, shouldn't be taking nearly 3 months for a top to arrive, sure it said on there site about 6-8 weeks
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29-08-2019 12:07 PM #19
I’ll give them a few more week and the benefit of the doubt before claiming through PayPal.
Shame as they produce good replicas.
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29-08-2019 12:44 PM #20This quote is hidden because you are ignoring this member. Show Quote
They used to do a Hibs kit once every couple of months, now they are offering new Hibs stock multiple times in the same month. For a small team, suffering because of illness they seem to have been able to ramp up production in the last few months.
They have also started selling strips where the pictures of the strips are not of their replicas but simply pictures taken from Google or other vintage kit sites - if that doesn’t scream fraud to people then I’m not sure what does.
https://aztecretro.com/products/manc...eid=63b139db87
https://aztecretro.com/products/manc...eid=63b139db87
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29-08-2019 12:45 PM #21
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29-08-2019 12:46 PM #22This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 12:48 PM #23
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They have ramped up designs for Hibs as the sales have been amazing, selling out within minutes of going online. As for the differing images, its pretty much a one man band over in Asia that is making these not a factory or the like, if there has been illness is it so hard to believe that whoever has had to cover is doing a slightly different job to the usual?
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29-08-2019 12:54 PM #24This quote is hidden because you are ignoring this member. Show Quote
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29-08-2019 01:19 PM #25
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We can agree to disagree.
As most folk will have paid using Paypal, it shouldn't be a hassle to request a refund via that method should your fears be realised.
I am happy to give them a little more time at this point I am waiting on 2 shirts myself.
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29-08-2019 01:45 PM #26
You will get them... it will just take 3/4 months. Claiming through PatPal though does seem to cancel the order pretty quickly.
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01-09-2019 09:16 PM #27
Just a quick update, I raised a dispute through paypal and aztec have failed to provide paypal with any evidence that they asked for and are refunding the payment
Losds of reviews about Aztec on trust pilot all giving negative feedback, they may have been good in the past but appear utter garbage now
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02-09-2019 02:50 PM #28
Interesting stuff. So if Aztec dont play ball are PayPal obligated to refund the money?
I'm waiting on 2 shirts, both Frank Graham efforts but with every passing day it looks unlikely. When they took a while to arrive before, the email updates were always reassuring
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02-09-2019 03:20 PM #29This quote is hidden because you are ignoring this member. Show Quote
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02-09-2019 03:28 PM #30This quote is hidden because you are ignoring this member. Show Quote
Sent 3 emails in the past month but no response to any of them so raised a dispute with PP. They then try to contact the seller and if no response they will refund you the purchase cost - I've just had my email to say it's been processed and will be back on the original payment card shortly, so guessing they couldn't contact them either.
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