So..., just bought my daughter her first car from Arnold Clark. Drove it away at 2 o'clock today and everything great. She drove about for a few hours to get used to it and then parked it up. Went out at 8 o'clock to go celebrate her getting her car and for wife's birthday and the thing is totally ****ed. Gear box has gone and cant even get it into first gear. Raging is an understatement but don't know our customers rights. Tried phoning them but closed and don't open till 11 tomorrow. ****ed if I'm claiming it on insurance but car won't move so how'd I get it back to Arnold Clark.
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Thread: Car dealers help.
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17-08-2019 09:47 PM #1
Car dealers help.
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17-08-2019 09:56 PM #2
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Won’t be insurance, you should have a warranty or I would reject the car and get your money back.
Would never buy from AC.
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17-08-2019 10:02 PM #3This quote is hidden because you are ignoring this member. Show Quote
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17-08-2019 10:05 PM #4
Sounds like a clutch problem, maybe master cylinder or slave cylinder, check if there’s any fluid in the reservoir might be straight forward enough to sort. Yes it’s unacceptable on the first day after picking the car up should have been checked before being sold but sometimes these things happen.
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17-08-2019 10:08 PM #5This quote is hidden because you are ignoring this member. Show Quote
swings and roundabouts, all my sisters family/spouses have all bought from arnold clark(new and used) for years, my last two were bought from arnold clark, but anyway to the OP...i'm sure you will be able to take the car back and get your cash back...they might even give you a great deal on another car so as to not lose your present/future custom, play hard ball
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17-08-2019 10:28 PM #6This quote is hidden because you are ignoring this member. Show Quote
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18-08-2019 05:00 PM #7This quote is hidden because you are ignoring this member. Show Quote
Do you think your security can keep you in purity, you will not shake us off above or below. Scottish friction, Scottish fiction
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18-08-2019 05:05 PM #8
A lassie I know bought a car from Arnold Clark and the door came off when she opened it
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18-08-2019 05:11 PM #9This quote is hidden because you are ignoring this member. Show Quote
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18-08-2019 06:09 PM #10
It's disappointing for sure, but I think you've dodged a bullet.
You can return it for a full refund within 30 days if it's faulty and that's exactly what I would do.
They might try to say that they'll repair it, but I would stick to your guns and get your cash back.
I've rejected 2 card in the last 3 years. One brand new Discovery Sport and more recently, a used Porsche Boxster. Make them aware that you know your consumer rights and you shouldn't have any trouble.
https://www.moneyadviceservice.org.u...-with-your-carLast edited by Hibbyradge; 18-08-2019 at 06:11 PM.
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18-08-2019 07:07 PM #12This quote is hidden because you are ignoring this member. Show Quote
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18-08-2019 07:37 PM #13
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This quote is hidden because you are ignoring this member. Show Quote
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18-08-2019 09:57 PM #14This quote is hidden because you are ignoring this member. Show Quote
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19-08-2019 09:08 AM #15
As soon as I saw 'bought a car from Arnold Clark' I knew this was going to be a problem.
Bad company to buy from, a despicable one to work for.PM Awards General Poster of The Year 2015, 2016, 2017. Probably robbed in other years
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19-08-2019 05:25 PM #16
I have bought my last 2 cars from arnold Clark and never had an issue. The wife bought her car from the Audi garage in stirling and had loads of hassles with them so I suppose they are pretty much all the same
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20-08-2019 02:23 PM #17This quote is hidden because you are ignoring this member. Show Quote
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20-08-2019 02:32 PM #18This quote is hidden because you are ignoring this member. Show Quote
Having said that, I'd not buy a car from one of the companies who put their staff under stupid pressure with OTT targets. I've seen several grown men in tears from the pressure that they are put under, I've seen a man with a family tell his boss to shove his job up his arse without another job to go to and when someone is under that much pressure and stress they're not exactly performing at their best. 1 - in my mind they're more likely to miss something or take shortcuts to get the job done in time and 2 - it's a moral thing too - nobody should be put under so much pressure and stress that it makes them physically unwell.
Do you think your security can keep you in purity, you will not shake us off above or below. Scottish friction, Scottish fiction
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20-08-2019 06:22 PM #19This quote is hidden because you are ignoring this member. Show Quote
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20-08-2019 07:05 PM #20
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They are full of patter. Mine asked which company I worked for. I didn't like his patter so gave him a fictitious name.
He then brought out his book of business cards saying he sold a car to someone there before. A goat in a cheap suit.
The car is ok though.
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20-08-2019 09:11 PM #21
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Know someone who used to work for another of Sir Arnolds companies. She was the centre manager and didn't have a good word to say about the company. Refused a company car from them as she knew what she was getting. Must say though I had a few drinks over the years courtesy of her company credit card! In her words 'Sir Arnolds paying'.
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21-08-2019 12:56 AM #22
Arnold Clarke are an absolutely brutal company if you have any problems post purchase. It’s all good in the showroom when you’re buying, but try going there after a fault occurs and they’ll find every reason they can to wriggle out of fixing it under the warranty. You couldn’t pay me to buy a car from them again.
United we stand here....
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21-08-2019 10:32 AM #23This quote is hidden because you are ignoring this member. Show Quote
I totally accept that some branches of Arnold Clark could be bad, but its not fair to tar them all with the same brush.
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21-08-2019 10:37 AM #24This quote is hidden because you are ignoring this member. Show Quote
United we stand here....
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21-08-2019 10:49 AM #25This quote is hidden because you are ignoring this member. Show Quote
The guy in charge of sales is an irish guy called Garret. When we bought our first car off him, he was just starting as a salesman maybe 15 years ago, but every time we're in he remembers us and has time for a chat and catch up. Every issue we have had has been sorted out without any problems.
He's really passionate about AC, and he's always been really reasonable with us, so maybe worth asking for him if you have any issues
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21-08-2019 11:10 AM #26
nothing but great service from Arnold Clark with my car...even OUT of warranty, AC is the largest independent car dealership in europe for a reason, quite silly to tarnish the reputation of a huge dealership because of a problem, EVERY single dealership has a bad/unfortunate one somewhere, evans halshaw(my daughter) peoples(me) but it's not stopped me looking around Peoples and halshaw the last few weeks(along with AC) for a newer used car. i also got a 3 year clark plan servicing/MOT for £300+ when i got my present car(and a great price for the car itself) excellent value. as another Arnie once said(schwarzenegger NOT the recently deceased Arnie) .....i'l be back.
Last edited by cabbageandribs1875; 21-08-2019 at 11:17 AM.
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21-08-2019 12:00 PM #27This quote is hidden because you are ignoring this member. Show Quote
United we stand here....
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21-08-2019 12:07 PM #28
I had a bad servicing experience with AC at Sighthill. I'm a diy mechanic been fixing cars and motorbikes for decades so when they told me my brakes on my 6 month old Audi were 90% worn and need replaced immediately I knew straight off they were at it. Called the service manager out infront of a busy waiting room and told him his staff had lied to me, he didn't offer any apology only that he would have to check into it and he trusted his employees. They asked if they could inspect the car again and agreed that the brakes were not 90% worn but never offered any other explanation or apology. For that reason alone I'll never go back to them.
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21-08-2019 12:14 PM #29This quote is hidden because you are ignoring this member. Show Quote
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21-08-2019 04:59 PM #30
I've had a bad experience where I was blatantly lied to over the phone and to my face about paper driving licences. Their website says they are permitted but the cow in the salesroom argued that I was wrong.
Resulted in a refund for the van I hired and an apology from the manager. Arnold Shark. Avoid.Hibs.nets negative posting legend and unofficial ticket agent.
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