Turnstiles

[Golden Bear]

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Once again my Season Ticket card for West Upper wouldn't scan (turnstile 12 this time.) A hand appeared from under the scanner and took my card to be scanned manually.

Wish they'd kept the previous system as it seemed to work well.

I had difficulty as well. It eventually scanned but it was so much easier last year, or any previous year in fact.

[ronaldo7]

Had Petrie presided over this debacle, this place would have been in meltdown.

Dempster needs to get the finger out.

Absolute shambles.

[marinello59]

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Had Petrie presided over this debacle, this place would have been in meltdown.

Dempster needs to get the finger out.

Absolute shambles.

Agreed. I felt sorry for the guys on the gates today.

[Glory Lurker]

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Had Petrie presided over this debacle, this place would have been in meltdown.

Dempster needs to get the finger out.

Absolute shambles.

Who is this Dempster of whom you speak?

[Scouse Hibee]

Our two ST’s scanned first time no problem for West Upper turnstile 12.

[Hibby70]

West Lower 13/14 ok for us

[ronaldo7]

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Who is this Dempster of whom you speak?

She used to post on here. 😂

[Power]

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I think they’re well aware of the issues. Just uninterested.

KP the only person from the club to acknowledge it.

Cheers for flagging everyone.

I’ve mentioned a few times, directly and at board meetings, I’m disappointed we’re not fixed by yet.

Will be my main focus tomorrow and this week - we’re really lucky we haven’t had a demanding 18k+ crowd yet.

[Hermit Crab]

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Absolute shambles in West Lower

Got through turnstiles no bother.

[Smartie]

Whilst we've all formed the opinions we have about what happened to the Sevco fans outside Rugby Park the other week, I think it can be a recipe for disaster having thousands of fans locked outside football grounds with valid tickets to get in.

Hibs need to get this sorted pronto.

Having said that, I've not experienced any problems so far although I've done the exact opposite of what the club has asked - I've pitched up late, got a ticket at the pods and been waved through an open door. If I'd been earlier and done what they'd asked it would have been even worse.

[JimBHibees]

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It was handheld scanners in the FF Upper East Side. They said the system wasn’t working at all. Seems we’ve implemented a dud system. I wonder how much this costing in terms of needing more input from the stewarding company.

The west stand side of ff upper. Turned up 5 mins before start and both turnstiles were shut told to go through disabled door for lower section where steward hand scanned tickets. Sounds like situation is getting worse. Really lucky we haven't had a bigger game thus far.

[greenlex]

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Cheers for flagging everyone.

I’ve mentioned a few times, directly and at board meetings, I’m disappointed we’re not fixed by yet.

Will be my main focus tomorrow and this week - we’re really lucky we haven’t had a demanding 18k+ crowd yet.

The situation isn’t helped by the turnstiles opening later either. Ten past yesterday. Ok it’s only ten minutes but if it was a bigger crowd the knock on effect could be substantial.

[SANH 1875]

west lower for me, card didn't scan so steward advised me to 'wiggle it a bit'. It worked after that so the message from Hibs is 'Keep calm and wiggle'

[nellio]

I emailed the ticket office because my season card won't scan. Tried 2 turnstiles both times would not scan at either the turnstile or the steward behind it with hand held scanner.

Email back basically said that if it's the following barcode 123456 then there is nothing wrong with it.

I told them it won't scan so clearly there is something wrong. I asked for a few card which they sent me.

Couldn't try my new card out because all the turnstiles were closed and just got waived through!!

Total shambles.

[green day]

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The situation isn’t helped by the turnstiles opening later either. Ten past yesterday. Ok it’s only ten minutes but if it was a bigger crowd the knock on effect could be substantial.

Ten past - as in, ten past 2?

Not having a pop but I had no idea turnstiles were open that early anyway

Tunstile software must have fallen apart "again" yesterday - My ST (West upper) didnt scan but the boy just clicked the gate open.

Hilarious stuff when a bigger team come to town !!

[SON OF PADDY]

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The west worked fine

Same here !
West lower scanned my ST no problem at all.😊

[Allant1981]

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Ten past - as in, ten past 2?

Not having a pop but I had no idea turnstiles were open that early anyway

Tunstile software must have fallen apart "again" yesterday - My ST (West upper) didnt scan but the boy just clicked the gate open.

Hilarious stuff when a bigger team come to town !!

They have opened at 2 since I started going about 25 years ago!!

[SON OF PADDY]

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No it didn't, my downloaded ticket refused to scan despite numerous attempts, nor did the ticket of the guy behind me. I had to physically hand my phone to the steward operating the turnstile for him to manually scan it. Luckily there were no queues today.

Walked up at 2.45 scanned ST no problems what's so ever.

[oneone73]

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Ten past - as in, ten past 2?

Not having a pop but I had no idea turnstiles were open that early anyway

Tunstile software must have fallen apart "again" yesterday - My ST (West upper) didnt scan but the boy just clicked the gate open.

Hilarious stuff when a bigger team come to town !!

Same here and Gate 23, West Upper. Needn't have bothered buying a ticket.

[Baldy Foghorn]

I was turned away from my usual turnstile, as that was paper tickets only?

[Eyrie]

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Cheers for flagging everyone.

I’ve mentioned a few times, directly and at board meetings, I’m disappointed we’re not fixed by yet.

Will be my main focus tomorrow and this week - we’re really lucky we haven’t had a demanding 18k+ crowd yet.

I appreciate the hard work you're doing on our behalf here, but the least the club could do is put out an official statement acknowledging the problem.

[Daydreamer]

Spoke to one of the supervisors yesterday regarding how to use the new bar code at the turnstiles. He actually stood with me and showed me the correct way to use my season ticket which I never knew. Put the card in with the scan here code to the reader then slightly turn the bar code upwards and draw the card towards you.

Low and behold this worked as you draw the season card out. Amazing.

[HappyAsHellas]

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Spoke to one of the supervisors yesterday regarding how to use the new bar code at the turnstiles. He actually stood with me and showed me the correct way to use my season ticket which I never knew. Put the card in with the scan here code to the reader then slightly turn the bar code upwards and draw the card towards you.

Low and behold this worked as you draw the season card out. Amazing.

We're only wanting to watch Hibs, it shouldn't be like an episode the crystal maze.