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  1. 09-07-2019 03:28 PM #1
    allyh1bs
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    Alloa and Arbroath tickets

    Anyone having difficulties purchasing these online. The new improved Ticketmaster site seems to fail at at least 3 levels.


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  2. 09-07-2019 03:31 PM #2
    BILLYHIBS
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    I don’t think they have been released for sale yet
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  3. 09-07-2019 03:37 PM #3
    Power
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    I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    I’ll update.
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  4. 09-07-2019 03:37 PM #4
    Billy Whizz
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    Quote Originally Posted by Power View Post
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    I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    I’ll update.
    I’ve sent them an email on this too, KP
    Thanks
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  5. 09-07-2019 04:23 PM #5
    Power
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    Quote Originally Posted by Billy Whizz View Post
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    I’ve sent them an email on this too, KP
    Thanks
    Nice one B ✅
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  6. 09-07-2019 05:08 PM #6
    BoomtownHibees
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
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  7. 09-07-2019 05:13 PM #7
    Billy Whizz
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Presume save them to a file on your phone, scan at turnstile
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  8. 17-07-2019 09:38 AM #8
    Ronniekirk
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    Quote Originally Posted by Billy Whizz View Post
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    Presume save them to a file on your phone, scan at turnstile
    Put them in your Wallet But the one on your phone where you hold things like boarding passes for flights and other stuff


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  9. 17-07-2019 09:38 AM #9
    Billy Whizz
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    Quote Originally Posted by Ronniekirk View Post
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    Put them in your Wallet But the one on your phone where you hold things like boarding passes for flights and other stuff


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    I’ve done that Ronnie, when I booked them on the 1st afternoon, this option wasn’t available
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  10. 17-07-2019 10:04 AM #10
    mim
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    Quote Originally Posted by mutley View Post
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    I got my ticket for the Alloa game while I was in collecting tickets for Elgin. Was a bit shocked to find that someone had already bought a ticket and is in my ST seat so i had to go for the seat behind it............. mumble grumble......I'll be keeping a beady eye on who that is and make sure they look after my seat.......... grumble moan, how dare some one take my seat, HURUMPH I'm in the huff now
    I had the same problem for the Arbroath game.
    Got a seat a few rows back in Section 5, so no doubt will be pissing off another st holder.
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  11. 11-07-2019 01:31 PM #11
    Scouse Hibee
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Mobile ticketing not available for these two games.
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  12. 11-07-2019 01:49 PM #12
    Billy Whizz
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    Quote Originally Posted by Silent Boatman View Post
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    Mobile ticketing not available for these two games.
    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
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  13. 11-07-2019 01:56 PM #13
    Scouse Hibee
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Ah maybe so mate, I just read on the official site that mobile app ticketing not available yet and not for these two games. Never thought about scanning the PDF. Just checked print at home and scan at turnstile is fine, just mobile ticketing not available.
    Last edited by Scouse Hibee; 11-07-2019 at 01:59 PM.
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  14. 11-07-2019 02:07 PM #14
    Weir07
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Yes, you should still be able to do that, don't think the club has ever advertised that, the official line is to print off the ticket on an A4 sheet but I've scanned the barcode my phone before.

    The mobile ticketing is the official endorsed version that will be rolled out by the club and ticketmaster at some point this season, which won't be ready for the two home League Cup home games.
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  15. 11-07-2019 02:49 PM #15
    BoomtownHibees
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    Quote Originally Posted by Silent Boatman View Post
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    Mobile ticketing not available for these two games.
    No wonder I’m confused. This from the official site:

    “Season Ticket cards will not be in use for these matches – all tickets will be in paper form (from the Ticket Office or print at home) and mobile ticketing (please note mobile ticketing is not currently available, we will confirm details in due course)”

    Why mention that tickets will be in paper form and mobile ticketing but have in brackets that mobile ticketing is not currently available?
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  16. 11-07-2019 04:12 PM #16
    Scouse Hibee
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    Quote Originally Posted by BoomtownHibeys View Post
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    No wonder I’m confused. This from the official site:

    “Season Ticket cards will not be in use for these matches – all tickets will be in paper form (from the Ticket Office or print at home) and mobile ticketing (please note mobile ticketing is not currently available, we will confirm details in due course)”

    Why mention that tickets will be in paper form and mobile ticketing but have in brackets that mobile ticketing is not currently available?
    Agreed it seems pointless to mention it then confirm it ain’t available.
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  17. 11-07-2019 05:10 PM #17
    Kojock
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    Quote Originally Posted by Silent Boatman View Post
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    Agreed it seems pointless to mention it then confirm it ain’t available.
    I bought both Alloa and Arbroath tickets online this afternoon and it has let me add both to my Apple wallet.
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  18. 10-07-2019 11:08 AM #18
    allyh1bs
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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  19. 10-07-2019 11:29 AM #19
    Scouse Hibee
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    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.
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  20. 10-07-2019 12:26 PM #20
    Power
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    Quote Originally Posted by Silent Boatman View Post
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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.
    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
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  21. 10-07-2019 12:47 PM #21
    Scouse Hibee
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Cheers KP.
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  22. 10-07-2019 04:22 PM #22
    BoomtownHibees
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?
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  23. 10-07-2019 08:43 PM #23
    Power
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    Quote Originally Posted by BoomtownHibeys View Post
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    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?
    Will push a reminder to the Comms team ✅
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  24. 10-07-2019 08:07 PM #24
    tamig
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Is the FF Lower shut for these games? I can’t book my own seats which are in there. The whole stand is greyed out.

    Edit - just read the official site and see it is shut.
    Last edited by tamig; 10-07-2019 at 08:10 PM.
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  25. 10-07-2019 04:46 PM #25
    RoxburghHibs
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    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    I thought Stirling was pay at the gate only?
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  26. 10-07-2019 04:59 PM #26
    Scouse Hibee
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    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    It is he probably meant Alloa & Arbroath
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  27. 10-07-2019 07:56 PM #27
    staunchhibby
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    Not showing print at home options.Any body help please
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  28. 11-07-2019 08:50 AM #28
    allyh1bs
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    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    Sorry - meant Alloa and Arbroath- I checked that Stirling is patg


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  29. 10-07-2019 09:26 PM #29
    staunchhibby
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    Still can't see the print at home option
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  30. 10-07-2019 10:03 PM #30
    Eyrie
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    Quote Originally Posted by staunchhibby View Post
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    Still can't see the print at home option
    I think it was an option under delivery method.
    Mature, sensible signature required for responsible position. Good prospects for the right candidate. Apply within.
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