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  1. 09-07-2019 03:28 PM #1
    allyh1bs
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    Alloa and Arbroath tickets

    Anyone having difficulties purchasing these online. The new improved Ticketmaster site seems to fail at at least 3 levels.


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  2. 09-07-2019 03:31 PM #2
    BILLYHIBS
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    I don’t think they have been released for sale yet
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  3. 09-07-2019 03:37 PM #3
    Power
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    I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    I’ll update.
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  4. 09-07-2019 03:37 PM #4
    Billy Whizz
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    Quote Originally Posted by Power View Post
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    I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    I’ll update.
    I’ve sent them an email on this too, KP
    Thanks
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  5. 09-07-2019 04:23 PM #5
    Power
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    Quote Originally Posted by Billy Whizz View Post
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    I’ve sent them an email on this too, KP
    Thanks
    Nice one B ✅
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  6. 09-07-2019 05:08 PM #6
    BoomtownHibees
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
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  7. 09-07-2019 05:13 PM #7
    Billy Whizz
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Presume save them to a file on your phone, scan at turnstile
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  8. 10-07-2019 11:08 AM #8
    allyh1bs
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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  9. 10-07-2019 11:29 AM #9
    Scouse Hibee
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    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.
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  10. 10-07-2019 12:26 PM #10
    Power
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    Quote Originally Posted by Silent Boatman View Post
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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.
    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
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  11. 10-07-2019 12:47 PM #11
    Scouse Hibee
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Cheers KP.
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  12. 10-07-2019 04:22 PM #12
    BoomtownHibees
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?
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  13. 10-07-2019 04:46 PM #13
    RoxburghHibs
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    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    I thought Stirling was pay at the gate only?
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  14. 10-07-2019 04:59 PM #14
    Scouse Hibee
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    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    It is he probably meant Alloa & Arbroath
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  15. 10-07-2019 07:56 PM #15
    staunchhibby
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    Not showing print at home options.Any body help please
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  16. 10-07-2019 08:07 PM #16
    tamig
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Is the FF Lower shut for these games? I can’t book my own seats which are in there. The whole stand is greyed out.

    Edit - just read the official site and see it is shut.
    Last edited by tamig; 10-07-2019 at 08:10 PM.
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  17. 10-07-2019 08:43 PM #17
    Power
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    Quote Originally Posted by BoomtownHibeys View Post
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    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?
    Will push a reminder to the Comms team ✅
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  18. 10-07-2019 09:15 PM #18
    BoomtownHibees
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    Quote Originally Posted by Power View Post
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    Will push a reminder to the Comms team ✅
    Today’s update had one on it mate
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  19. 10-07-2019 09:18 PM #19
    Power
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    Quote Originally Posted by BoomtownHibeys View Post
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    Today’s update had one on it mate
    Nice one.

    Someone did ask me yesterday if still the same URL, I should’ve twigged.
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  20. 10-07-2019 09:26 PM #20
    staunchhibby
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    Still can't see the print at home option
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  21. 10-07-2019 10:03 PM #21
    Eyrie
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    Quote Originally Posted by staunchhibby View Post
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    Still can't see the print at home option
    I think it was an option under delivery method.
    Mature, sensible signature required for responsible position. Good prospects for the right candidate. Apply within.
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  22. 10-07-2019 10:11 PM #22
    john18722
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    The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks
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  23. 10-07-2019 10:14 PM #23
    Power
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    Quote Originally Posted by john18722 View Post
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    The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks
    FF is closed for these matches then seats in East and West are open to all.

    Might sit somewhere different myself.
    Last edited by Power; 10-07-2019 at 10:19 PM.
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  24. 10-07-2019 10:18 PM #24
    Scouse Hibee
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    Quote Originally Posted by john18722 View Post
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    The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks
    If you read the official post only East and West are open so no seats are reserved for ST holders, first come first served for the two LC games.
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  25. 10-07-2019 10:22 PM #25
    john18722
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    Fair enough, thanks. Think I’ll sit somewhere different for a wee change then.
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  26. 11-07-2019 08:50 AM #26
    allyh1bs
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    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    Sorry - meant Alloa and Arbroath- I checked that Stirling is patg


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  27. 11-07-2019 01:31 PM #27
    Scouse Hibee
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Mobile ticketing not available for these two games.
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  28. 11-07-2019 01:49 PM #28
    Billy Whizz
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    Quote Originally Posted by Silent Boatman View Post
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    Mobile ticketing not available for these two games.
    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
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  29. 11-07-2019 01:56 PM #29
    Scouse Hibee
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Ah maybe so mate, I just read on the official site that mobile app ticketing not available yet and not for these two games. Never thought about scanning the PDF. Just checked print at home and scan at turnstile is fine, just mobile ticketing not available.
    Last edited by Scouse Hibee; 11-07-2019 at 01:59 PM.
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  30. 11-07-2019 02:07 PM #30
    Weir07
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Yes, you should still be able to do that, don't think the club has ever advertised that, the official line is to print off the ticket on an A4 sheet but I've scanned the barcode my phone before.

    The mobile ticketing is the official endorsed version that will be rolled out by the club and ticketmaster at some point this season, which won't be ready for the two home League Cup home games.
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