Alloa and Arbroath tickets

[allyh1bs]

Anyone having difficulties purchasing these online. The new improved Ticketmaster site seems to fail at at least 3 levels.


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[BILLYHIBS]

I don’t think they have been released for sale yet

[Power]

I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

Standard ticket purchases are ok.

I’ll update.

[Billy Whizz]

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I’ve flagged Season ticket privileges aren’t working for all to secure STH discount tickets.

Standard ticket purchases are ok.

I’ll update.

I’ve sent them an email on this too, KP
Thanks

[Power]

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I’ve sent them an email on this too, KP
Thanks

Nice one B ✅

[BoomtownHibeys]

Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works

[Billy Whizz]

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Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works

Presume save them to a file on your phone, scan at turnstile

[allyh1bs]

Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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[Scouse Hibee]

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Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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The online system for ST holders worked for me last night, a bit clunky but it is or was working.

[Power]

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The online system for ST holders worked for me last night, a bit clunky but it is or was working.

Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

Terminology and wording to be clearer on site and how-to guides being created ✅

[Scouse Hibee]

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Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

Terminology and wording to be clearer on site and how-to guides being created ✅

Cheers KP.

[BoomtownHibeys]

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Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

Terminology and wording to be clearer on site and how-to guides being created ✅

Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?

[RoxburghHibs]

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Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isn’t working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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I thought Stirling was pay at the gate only?

[Scouse Hibee]

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I thought Stirling was pay at the gate only?

It is he probably meant Alloa & Arbroath

[staunchhibby]

Not showing print at home options.Any body help please

[tamig]

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Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

Terminology and wording to be clearer on site and how-to guides being created ✅

Is the FF Lower shut for these games? I can’t book my own seats which are in there. The whole stand is greyed out.

Edit - just read the official site and see it is shut.

[Power]

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Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?

Will push a reminder to the Comms team ✅

[BoomtownHibeys]

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Will push a reminder to the Comms team ✅

Today’s update had one on it mate

[Power]

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Today’s update had one on it mate

Nice one.

Someone did ask me yesterday if still the same URL, I should’ve twigged.

[staunchhibby]

Still can't see the print at home option

[Eyrie]

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Still can't see the print at home option

I think it was an option under delivery method.

[john18722]

The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks

[Power]

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The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks

FF is closed for these matches then seats in East and West are open to all.

Might sit somewhere different myself.

[Scouse Hibee]

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The site normally lets me automatically buy my own seat but for some reason I don’t have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks

If you read the official post only East and West are open so no seats are reserved for ST holders, first come first served for the two LC games.

[john18722]

Fair enough, thanks. Think I’ll sit somewhere different for a wee change then.

[allyh1bs]

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I thought Stirling was pay at the gate only?

Sorry - meant Alloa and Arbroath- I checked that Stirling is patg


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[Scouse Hibee]

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Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works

Mobile ticketing not available for these two games.

[Billy Whizz]

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Mobile ticketing not available for these two games.

Sorry thought the PDF attachments sent, were able to be scanned at turnstile?

[Scouse Hibee]

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Sorry thought the PDF attachments sent, were able to be scanned at turnstile?

Ah maybe so mate, I just read on the official site that mobile app ticketing not available yet and not for these two games. Never thought about scanning the PDF. Just checked print at home and scan at turnstile is fine, just mobile ticketing not available.

[Weir07]

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Sorry thought the PDF attachments sent, were able to be scanned at turnstile?

Yes, you should still be able to do that, don't think the club has ever advertised that, the official line is to print off the ticket on an A4 sheet but I've scanned the barcode my phone before.

The mobile ticketing is the official endorsed version that will be rolled out by the club and ticketmaster at some point this season, which won't be ready for the two home League Cup home games.