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  1. #1

    Alloa and Arbroath tickets

    Anyone having difficulties purchasing these online. The new improved Ticketmaster site seems to fail at at least 3 levels.


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  3. #2
    @hibs.net private member BILLYHIBS's Avatar
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    I donít think they have been released for sale yet

  4. #3
    Iíve flagged Season ticket privileges arenít working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    Iíll update.

  5. #4
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by Power View Post
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    Iíve flagged Season ticket privileges arenít working for all to secure STH discount tickets.

    Standard ticket purchases are ok.

    Iíll update.
    Iíve sent them an email on this too, KP
    Thanks

  6. #5
    Quote Originally Posted by Billy Whizz View Post
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    Iíve sent them an email on this too, KP
    Thanks
    Nice one B ✅

  7. #6
    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works

  8. #7
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Presume save them to a file on your phone, scan at turnstile

  9. #8
    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isnít working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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  10. #9
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isnít working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.

  11. #10
    Quote Originally Posted by Silent Boatman View Post
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    The online system for ST holders worked for me last night, a bit clunky but it is or was working.
    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅

  12. #11
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Cheers KP.

  13. #12
    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?

  14. #13
    Quote Originally Posted by allyh1bs View Post
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    Bought both Alloa and Stirling tickets in person this morning. Would it be unreasonable to expect more than one person working at the counter, when the club knows the online system isnít working for ST holders? There was but a single, albeit calm, young lady left to deal with multiple complicated sales. The whole episode makes the club look bad, when the headline news is the improved arrangements with Ticketmaster.


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    I thought Stirling was pay at the gate only?

  15. #14
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    It is he probably meant Alloa & Arbroath

  16. #15
    @hibs.net private member staunchhibby's Avatar
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    Not showing print at home options.Any body help please

  17. #16
    @hibs.net private member tamig's Avatar
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    Quote Originally Posted by Power View Post
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    Me too, eventually. I flagged a few things yesterday on my own experiences and today from others.

    Terminology and wording to be clearer on site and how-to guides being created ✅
    Is the FF Lower shut for these games? I canít book my own seats which are in there. The whole stand is greyed out.

    Edit - just read the official site and see it is shut.
    Last edited by tamig; 10-07-2019 at 08:10 PM.

  18. #17
    Quote Originally Posted by BoomtownHibeys View Post
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    Kieran can you ask that a link is added to the news articles that takes you to the e-ticketing site?
    Will push a reminder to the Comms team ✅

  19. #18
    Quote Originally Posted by Power View Post
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    Will push a reminder to the Comms team ✅
    Todayís update had one on it mate

  20. #19
    Quote Originally Posted by BoomtownHibeys View Post
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    Todayís update had one on it mate
    Nice one.

    Someone did ask me yesterday if still the same URL, I shouldíve twigged.

  21. #20
    @hibs.net private member staunchhibby's Avatar
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    Still can't see the print at home option

  22. #21
    Solipsist Eyrie's Avatar
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    Quote Originally Posted by staunchhibby View Post
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    Still can't see the print at home option
    I think it was an option under delivery method.
    Mature, sensible signature required for responsible position. Good prospects for the right candidate. Apply within.

  23. #22
    First Team Regular john18722's Avatar
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    The site normally lets me automatically buy my own seat but for some reason I donít have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks

  24. #23
    Quote Originally Posted by john18722 View Post
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    The site normally lets me automatically buy my own seat but for some reason I donít have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks
    FF is closed for these matches then seats in East and West are open to all.

    Might sit somewhere different myself.
    Last edited by Power; 10-07-2019 at 10:19 PM.

  25. #24
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by john18722 View Post
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    The site normally lets me automatically buy my own seat but for some reason I donít have that option. Instead I have to click on the seat map and try to work out which dot is my seat. Anyone know if there is a way around this? II sit in the middle of the east. Thanks
    If you read the official post only East and West are open so no seats are reserved for ST holders, first come first served for the two LC games.

  26. #25
    First Team Regular john18722's Avatar
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    Fair enough, thanks. Think Iíll sit somewhere different for a wee change then.

  27. #26
    Quote Originally Posted by RoxburghHibs View Post
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    I thought Stirling was pay at the gate only?
    Sorry - meant Alloa and Arbroath- I checked that Stirling is patg


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  28. #27
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by BoomtownHibeys View Post
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    Sorry for posting the same on 2 threads however I have just ordered my Arbroath tickets. Any idea how the mobile ticketing works? Got the print at home tickets but not sure how the mobile option works
    Mobile ticketing not available for these two games.

  29. #28
    @hibs.net private member Billy Whizz's Avatar
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    Quote Originally Posted by Silent Boatman View Post
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    Mobile ticketing not available for these two games.
    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?

  30. #29
    @hibs.net private member Scouse Hibee's Avatar
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Ah maybe so mate, I just read on the official site that mobile app ticketing not available yet and not for these two games. Never thought about scanning the PDF. Just checked print at home and scan at turnstile is fine, just mobile ticketing not available.
    Last edited by Scouse Hibee; 11-07-2019 at 01:59 PM.

  31. #30
    First Team Breakthrough
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    Quote Originally Posted by Billy Whizz View Post
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    Sorry thought the PDF attachments sent, were able to be scanned at turnstile?
    Yes, you should still be able to do that, don't think the club has ever advertised that, the official line is to print off the ticket on an A4 sheet but I've scanned the barcode my phone before.

    The mobile ticketing is the official endorsed version that will be rolled out by the club and ticketmaster at some point this season, which won't be ready for the two home League Cup home games.

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