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I got that earlier (on my laptop) but I think it was just the initial demand, as it's working OK now.
Results 31 to 57 of 57
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11-06-2019 01:18 PM #31
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11-06-2019 01:43 PM #32
- Join Date
- Sep 2007
- Posts
- 12,557
Got through eventually and got my seats moved
Not quite the ones I wanted, but better than the ones I had. Service was quick and well done. Just a shame it took so long to get there!
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11-06-2019 01:48 PM #33This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 01:53 PM #34This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 02:15 PM #35
Have now done as previously told by Ticketmaster and e-mailed the club with the request, while at the same time tweeting the club to confirm that e-mails are being picked up today. We'll see!
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11-06-2019 02:43 PM #36This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 03:08 PM #37This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 03:08 PM #38
- Join Date
- May 2002
- Location
- Musselburgh
- Age
- 57
- Posts
- 4,837
I`ve tried ringing (loads of times!) and sent them an email but havent heard anything back as yet. I don`t blame the staff, they must be completely stressed out but perhaps Hibs should have been more aware of high demand on the first day and maybe installed more phone lines or operators. I certainly wouldn`t want to be working in the ticket office today.
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11-06-2019 03:16 PM #39
- Join Date
- Jan 2007
- Posts
- 3,108
i got through on my 13th attempt, done in about 1 minute
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11-06-2019 03:17 PM #40
- Join Date
- Sep 2007
- Posts
- 12,557
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11-06-2019 03:21 PM #41This quote is hidden because you are ignoring this member. Show Quote
Adult FF upper £405 Adult lower £405
Student FF upper £225 Student lower £225
Youth upper £180 Youth lower £125
So an extra £55 is nae biggie
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11-06-2019 05:16 PM #42
- Join Date
- May 2002
- Location
- Musselburgh
- Age
- 57
- Posts
- 4,837
And seats in Section 50 (the comfy ones) are even more expensive
My move was completed via email!
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11-06-2019 06:03 PM #43
Bit of a disaster really. Got onto the online system about 1.15, found 2 seats to move to, got to the reassign bit and tried to reassign one to son-in-law. Nothing happened. And again and again. Finally it clicked on. Paid £810 and waited for confirmation. Seems I reassigned both tickets: one to the son-in-law and the other to my son.
So at present I have no ticket and a credit card bill for £810!
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11-06-2019 06:21 PM #45
- Join Date
- Feb 2004
- Location
- Currie
- Age
- 45
- Posts
- 88
I’m trying to buy a season ticket for my bro-in-law and nephew who aren’t on the system. I’ve been able to set my brother in law up. Anyone know how to add a kid to the database so I can assign him to the ticket?
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11-06-2019 06:23 PM #46
I emailed around 10 past 12 today to change my seats, the ticket office emailed me back straight away with all the seats they had together near the row I wanted, I chose the seats I wanted then got an email back confirming my seats had been moved, unfortunately doesn’t look like it was that easy for everyone
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11-06-2019 06:28 PM #47This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 06:46 PM #48
Took me about 10 attempts this afternoon but finally got through and sorted in less than a minute.
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11-06-2019 06:46 PM #49
Official Site: TICKET OFFICE RE-OPENS AT 12PM TODAY
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11-06-2019 06:54 PM #50This quote is hidden because you are ignoring this member. Show QuoteThis quote is hidden because you are ignoring this member. Show QuoteThis quote is hidden because you are ignoring this member. Show Quote
Regardless, the website needs to be updated.
It’s atrocious.
If they are not willing to introduce loyalty points that is fine. But they absolutely need to upgrade the website to deal with demand.
I signed on in the morning of the hearts tickets going on sale to buy livi tickets. This was at 09.00.
It took me 20 minutes to get them. It actually timed out but managed to get the tickets bought.
And then we have the chaos of tynie later on.
As I said it absolutely has to be updated.
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11-06-2019 07:26 PM #51This quote is hidden because you are ignoring this member. Show Quote
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11-06-2019 07:54 PM #52
Got there about 11.15 this morning already about 15 in the Q. By the time the doors opened at 12 I’d think about 40 odd in the Q.
Got served about 12.15 (3 seat moves and a new ST purchased) took about 5 minutes.
So top marks for the TO staff - helpful and efficient. No drama at all
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11-06-2019 08:40 PM #53This quote is hidden because you are ignoring this member. Show Quote
I made the mistake previously of calling the main ticket phone number,trying to sort out a replacement season ticket card last season, never again.
the call was 7p a minute correct, the connection charge each time was £1.50..
and my phone bill wasn't clear whether it was three mobile or hibs that received the money
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11-06-2019 09:22 PM #54
I arrived at Easter Road at 11.55.
Got served at 1.30 and was out by 1.35.
Successfully got my laddies first season ticket moved to two seats away from me.
Worth the wait, got blethering to two blokes in the queue and it was enjoyable.
Everybody seemed quite upbeat.
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11-06-2019 09:59 PM #55This quote is hidden because you are ignoring this member. Show Quote
Yeah, joined the Q around 2ish and had a good wee natter with the chaps around me, very relaxed and the Staff were sharp and switched on...
More importantly, got the seats I wanted.
Glory Glory.
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11-06-2019 10:06 PM #56
I emailed the club at 16.20 with my first and second choice seats depending if first choice was away by the time they picked up, reply at 16.45 confirming seats changed to my preferred seat. Outstanding service on what I can only imagine is a very busy and hectic day, after an even busier weekend.
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11-06-2019 10:28 PM #57
- Join Date
- Feb 2019
- Location
- Edinburgh
- Posts
- 153
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