Hi
Can anyone help me with a query?
Do to us living close to traffic we wanted some new windows fitted to help reduce the noise. So we got quoted for the below :
'Clear low emission and heat retaining Pilkington K laminated/toughened double glazed units 10mm low E safety glass with warm spacer with Argon gas and 6.4mm laminated safety glass'
Windows were fitted and after the fitters had left we noticed the glass was Saint Gobain and we measured the thickness with a glass measure and discovered it was 6mm and 6mm, not 6mm and 10mm.
The reply back was that it is Pilkington glass but the double glazing units are put together by Saint Gobain and supplied to the window manufacturer (no sign of the Pilkington brand anywhere) As regards the thickness he said the windows we have did not accept the 6mm and 10mm thickness and the 10mm was an error, what we have is 2 x skins of laminated glass to dampen any noise.
So couple of questions.
1- Can it be Pilkington glass but with the Saint Gobain brand?
2- With regard to the thickness then is it true, is 2 x 6mm as effective as what we wanted which was 6mm and 10mm.
Are we being strung along or does it all make sense?
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Thread: Double Glazing Query
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02-03-2019 02:36 PM #1
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Double Glazing Query
Last edited by James310; 02-03-2019 at 03:03 PM.
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02-03-2019 02:48 PM #2
Were they totally new windows and frames? The bit about the windows not accepting the deeper units sounds like new glazing in existing windows.
There is no such thing as too much yarn, just not enough time.
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02-03-2019 02:52 PM #3
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02-03-2019 02:57 PM #4
Double glazed units are assembled to suit the size of the windows. There's nothing unusual about Saint Gobain making the units using Pilkington glass.
As for the 6+6 or 6+10, the 6+6 won't be as effective. Apart from there being less glass (and therefore mass), different thicknesses of glass will reduce different frequencies of sound.
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02-03-2019 03:00 PM #5
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We also have other windows in the room that are 6mm and 10mm.Last edited by James310; 02-03-2019 at 03:34 PM.
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04-03-2019 10:14 AM #6
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So one of the new windows is leaking!
I am still not happy that we paid for and were invoiced for glass that was 6mm and 10mm but that's not what we got.
Is he in breach of contract by not supplying what we specifically asked for and thought we were paying for?
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04-03-2019 03:16 PM #7This quote is hidden because you are ignoring this member. Show QuoteThere is no such thing as too much yarn, just not enough time.
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04-03-2019 03:40 PM #8
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You will have to give them the opportunity to put right, I would be seeking some independent advice about what you have been sold and what’s been fitted.
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04-03-2019 03:41 PM #9
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Just working out my next move.
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04-03-2019 03:48 PM #10
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04-03-2019 04:49 PM #11This quote is hidden because you are ignoring this member. Show Quote
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04-03-2019 05:46 PM #12
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I am guessing most of his customers would never measure the thickness of the glass so he may have thought we would never know. He never knew he was up against my wife!Last edited by James310; 04-03-2019 at 05:50 PM.
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