FAO Tracey re Ticket Site

[Frazerbob]

On the original Celtic ticket thread, you commited to updating this site on Wednesday (2 days ago) about the discussions held on the subject at the board meeting the previous night. Over a week after going on sale, the tiny number of tickets are still not sold out. The ticket site is still crashing and I know several fans who have simply given up trying. There are more on here who have done likewise.
There are also some non season tickets holders who wish to attend the game who have been told by the ticket office that the will not be able to buy tickets as they will only be sold to ST holders. This is an absolute disgrace and I am extremely disappointed that you have not honoured your commitment to update the fans. If the meeting was cancelled or there was no update to give us, it would’ve taken 30 seconds out of your schedule to post a quick note to say so.
Why not sell the remaining tickets via the ticket office in person?
Now, today with the deadline for buying your ST seat for the Raith game upon us, more people are wasting their time trying to get on the site.

Any chance of an update?

[Fuzzywuzzy]

I've just looked in with no issues at all

[wookie70]

I can't get in. Another hour of my life wasted

[Fuzzywuzzy]

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I can't get in. Another hour of my life wasted

Very strangeScreenshot_20190201-111728_Chrome.jpg

[green with envy]

To add, even though I was well aware that this game was online sale only, I went up to the ticket office last Saturday to purchase 4 tickets for said match only to be told by the young lad behind the counter who indecently needs to be taught customer service skills that he couldn't sell them over the counter.

I pointed out the obvious that the service was down and how was I then supposed to purchase them, without as much as a reply & a grunt he begrudgingly took my payment and gave me my tickets. It's not the first time that i've had to deal with his sour puss when trying to purchase tickets at the office.

[Stuart93]

Yep sites not working for me either. Yawn.

[Sean1875]

I’m not the only one struggling to get the online site to work for tickets for the Raith game then?


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[wookie70]

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Very strangeScreenshot_20190201-111728_Chrome.jpg

I'm trying to get a reserved Cup ticket. That isn't working. On 3 pcs and a phone and two different logins. It's strange the club cantc organise ticketing.

[221000]

I've been getting time outs trying to logon to eticketing for the last hour or so. Very frustrating. In this day and age your online systems simply have to work. Shambles.

[ac1]

had to get my dad to go ER - coudnt get my season ticket seats online through ticketmaster for some reason. Was slow as hell as well

[Hibby70]

Better get it sorted by the time of the final or there will be hell to pay.

[Frazerbob]

Just got my phone bill. The 2 Celtic tickets I did manage to purchase via the phone line (I was looking for 5 but gave up) cost me over a tenner in call charges, added to the 2 transaction fees of £1.50 as they couldn’t sell 2 tickets in one transaction resulting in the seats not being together.

So, 2 restricted view seats, 6 seats apart, cost me £69 and about 2 hours of my working day. I’m sorry but that is totally unacceptable.

[Steven79]

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Just got my phone bill. The 2 Celtic tickets I did manage to purchase via the phone line (I was looking for 5 but gave up) cost me over a tenner in call charges, added to the 2 transaction fees of £1.50 as they couldn’t sell 2 tickets in one transaction resulting in the seats not being together.

So, 2 restricted view seats, 6 seats apart, cost me £69 and about 2 hours of my working day. I’m sorry but that is totally unacceptable.

Considering the circumstances the club should offer you and others who are out of pocket some compensation.

Nobody that tried to purchase online should have had to pay the booking fees at the very least if they phoned up instead.

[lapsedhibee]

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had to get my dad to go ER - coudnt get my season ticket seats online through ticketmaster for some reason. Was slow as hell as well

Bit ungrateful, no? Sure he'd be doing his best.

[Frazerbob]

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Considering the circumstances the club should offer you and others who are out of pocket some compensation.

Nobody that tried to purchase online should have had to pay the booking fees at the very least if they phoned up instead.

Haha you can’t even get a response from the club.

[Frazerbob]

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Bit ungrateful, no? Sure he'd be doing his best.

😂😂

[Steven79]

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Bit ungrateful, no? Sure he'd be doing his best.

[Steven79]

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Haha you can’t even get a response from the club.

I'm convinced Lennon crashed the ticketing system hence why he was suspended and now gone....

[telford hibbee]

I got my ticket for raith game last night. But when I logged on I had 8 (eight) tickets reserved for the game. 4 in my name and 4 in 3 other names. So very clearly there is a major problem again with the ticketing site. Not acceptable that we are asked to buy through Internet and that method is at best extremely unreliable.

[MB62]

Just tried to get my tickets for Raith on line and after ages waiting, eventually came up with

Error 503 first byte timeout

Still have a bit of time to get this sorted, but it needs to be done soon or there might be more Rovers fans at the game than Hibs supporters

[IainA]

I am so glad that we have Hibs.net! I thought that I was doing something wrong as I have been on that Hibs site all morning trying to get my son a ticket! I have mine but kept getting these errors and showing no tickets available! Reassured that I am not the only one.
This needs sorted and all season there have been sporadic problems trying to book tickets.

[Iggy Pope]

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To add, even though I was well aware that this game was online sale only, I went up to the ticket office last Saturday to purchase 4 tickets for said match only to be told by the young lad behind the counter who indecently needs to be taught customer service skills that he couldn't sell them over the counter.

I pointed out the obvious that the service was down and how was I then supposed to purchase them, without as much as a reply & a grunt he begrudgingly took my payment and gave me my tickets. It's not the first time that i've had to deal with his sour puss when trying to purchase tickets at the office.

If this is the same fellah who spoke to me on the phone about how busy he was with other customers then you're not wrong. Bit my tongue in case my reaction brought on a stinging rebuke from LD about staff abuse and crap like that and another opportunity to withdraw a service based on that.
Ticketing systems of work at Hibs need an overhaul. It's bowff.

[Scotty Leither]

It's Hibs ticketing system, so it reeks of cheap. Nothing else matters, and forget any notion of service when accountants hold sway.

[tamig]

Its a pain in the erse. I don’t know how many times I tried last week to get my tickets for the Raith game. Eventually got them but even then the online experience was a bit rickety. The club need to do better here. They were publicising the looming cut-off with a link to eticketimg when the thing was broken. An update on this would have been appreciated.

[tamig]

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It's Hibs ticketing system, so it reeks of cheap. Nothing else matters, and forget any notion of service when accountants hold sway.

Ooh. You really hate a dig 😀

[Scotty Leither]

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Ooh. You really hate a dig 😀

The system is dire. When it improves as befits a big-city club I'll post a missive with rose-petal emojis praising it.

[wookie70]

Gave up and just went down to the ticket office. Another 30 minutes wasted plus fuel etc. The big issue is that if you put barriers in the way of fans buying a ticket then you make it easy to let them choose not to bother. Ticketing has been LD's blind spot and it is getting worse not better

[IainA]

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On the original Celtic ticket thread, you commited to updating this site on Wednesday (2 days ago) about the discussions held on the subject at the board meeting the previous night. Over a week after going on sale, the tiny number of tickets are still not sold out. The ticket site is still crashing and I know several fans who have simply given up trying. There are more on here who have done likewise.
There are also some non season tickets holders who wish to attend the game who have been told by the ticket office that the will not be able to buy tickets as they will only be sold to ST holders. This is an absolute disgrace and I am extremely disappointed that you have not honoured your commitment to update the fans. If the meeting was cancelled or there was no update to give us, it would’ve taken 30 seconds out of your schedule to post a quick note to say so.
Why not sell the remaining tickets via the ticket office in person?
Now, today with the deadline for buying your ST seat for the Raith game upon us, more people are wasting their time trying to get on the site.

Any chance of an update?

A bit bit harsh on Tracey TBH. Did you PM her first to get an update? Did you email Hibs?
your other points are well made but it sounds like you took your (understandable) frustration on Tracey.

[Frazerbob]

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A bit bit harsh on Tracey TBH. Did you PM her first to get an update? Did you email Hibs?
your other points are well made but it sounds like you took your (understandable) frustration on Tracey.

Have you read the original thread? Tracey clearly states that she would come on here on Wednesday, the day after the board meeting, to update us. She didn’t appear until today and her update was, frankly, nonsense. As I clearly said in my post, if she didn’t have the answers or there was any other reason for not getting back to us, it would’ve taken all of 30 seconds to post a holding comment. I’ve not been abusive in any way and have not made any personal derogatory comments. I’m sorry, if this isn’t a job for s Fans Rep, what is?

[ac1]

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Bit ungrateful, no? Sure he'd be doing his best.

he is getting on a bit!