Does the club read this forum? The club has put out an announcement that everything fine and only the Scottish Cup ticket sales had IT problems. However myself and various others on here have reported other problems.
1. For the Raith away game fans were offered special delivery when buying tickets - this was wrong and fans were left to make emergency arrangements to get to Easter Road
"Is anyone still to collect their tickets from Easter Road for tonight's game?
Started by StevieC, 04-05-2016 01:51 PM
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Reason sorted"
2. For yesterday's game Raith game at home many fans topped up their season tickets yet their card came up as invalid when trying to enter the ground. The reaction from stewards was mixed ("go to ticket office" or "sorry about that - come in")
http://www.hibs.net/showthread.php?3...-done-stewards
3. Email confirmations of tickets for Raith and Falkirk are going missing after years of working satisfactorily
http://www.hibs.net/showthread.php?3...tion-from-Hibs
4. Our group going to the final was unable to get the tickets in the area we wanted after the IT issues which is really disappointing. The club have acknowledged this issue.
Ticketmaster may be telling the club that everything is fine apart from the Scottish Cup sales but the first 3 above shows it is not.
Results 1 to 10 of 10
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08-05-2016 05:42 AM #1
summary of ticket IT problems - other than Scottish cup
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08-05-2016 07:36 AM #2This quote is hidden because you are ignoring this member. Show Quote
Never had issues before, but after adding Falkirk to me and dads season tickets this morning, the email that came through said "unexpected error, please go back to main site"
Its fine though, because when you go into your account and look at the tickets you have bought, you can resend a confirmation email for anything you have bought.
Appreciate the point about games not being allocated to STs, sometimes the stewards need to apply common sense - it is very much dependent on the sector you are in and the supervisor on duty.
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08-05-2016 08:39 AM #3
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08-05-2016 08:51 AM #4This quote is hidden because you are ignoring this member. Show Quote
Even if people have email confirmation showing its been added to their season ticket (which is numbered)??
That's the very lack of basic common sense I am describing!
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08-05-2016 08:53 AM #5
Had the same probs with Raith tickets no email confirmation went to ticket office early to make sure they were topped up on my season ticket
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08-05-2016 09:15 AM #6
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Mines worked fine. But clearly there are issues with the IT system.
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08-05-2016 11:17 AM #7
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08-05-2016 11:57 AM #8
ordered Falkirk tickets and when I go into to check it comes up with someone else's name and seat in a different stand. He has me in his friends group. Seems like ongoing IT issues.
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08-05-2016 06:30 PM #9
I had an issue renewing my ST. I got in before the early bird cut-off and as I sit in the FF Lower on a family deal there was an early bird discount. When you went on to the site, the price was defaulted to the full price - but there was a drop-down where you could see the discounted price. The issue was that it wouldn't allow you to select the lower price - kept reverting to the full one. I phoned Ticket Master and they suggested going to the ticket office - which I ended up doing. Bit of a pain in the arse though.
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08-05-2016 06:42 PM #10
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