Online Payment System Down

**Ged** · 04-05-2016 09:32 AM

I tried to order over the phone but the payment process isn't working at the moment. The girl I spoke to says the club knows about it but until it's sorted we're stuffed!

I suspect it's a Ticketmaster problem and Hibs can't do anything about it anyway.

And to make matters worse I had great seats in the South stand in my basket.

**DaveF** · 04-05-2016 09:36 AM

What a ****** joke.

**Ged** · 04-05-2016 09:38 AM

Originally Posted by DaveF

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What a ****** joke.

It's certainly ****ed up my morning, but the guy I'm due to see is a Jambo so he can bolt

**john18722** · 04-05-2016 09:39 AM

I've also got really good seats in my basket. Only got 13 mins left to process them!

**macca70** · 04-05-2016 09:43 AM

Got 4 tickets in my basket, have 2 ref numbers that qualify for 2 tickets each but keep getting a red banner with an error when trying to go to checkout!!!!!

**marinello59** · 04-05-2016 09:43 AM

Only one man can save this situation.
Anybody got Conrad Logan's number?

**DaveF** · 04-05-2016 09:44 AM

Tickets lost and now waiting again for god knows how long.

Total nonsense.

**Ged** · 04-05-2016 09:45 AM

Originally Posted by macca70

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Got 4 tickets in my basket, have 2 ref numbers that qualify for 2 tickets each but keep getting a red banner with an error when trying to go to checkout!!!!!

Yep, that's as far as it's getting.

**Baw187** · 04-05-2016 09:46 AM

This is torturous. Can't get 4 together except from behind the goals so settled for 2 and 2 close together and now the system is hanging!!!!

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***.Sean.*** · 04-05-2016 09:46 AM

Nonsense. Every ****ing time.

**southfieldhibby** · 04-05-2016 09:47 AM

16 prime D2 tickets all allocated to the correct folk then told I didn't have the right allowance to buy them. I deffo do. Nippy AF.

***offshorehibby*** · 04-05-2016 09:47 AM

Had all my seats in basket but had several attempts to pay eventually timed out now at.

**SunshineOnLeith** · 04-05-2016 09:47 AM

Well I've just lost two prime seats in D2 and have been punted back into the queue to even get onto the website, so enjoy my seats whoever gets them!

**TamHibs** · 04-05-2016 09:48 AM

Originally Posted by SunshineOnLeith

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Well I've just lost two prime seats in D2 and have been punted back into the queue to even get onto the website, so enjoy my seats whoever gets them!

I'm having to purchase 35 tickets in 3 different groups. Had 18 tickets all reassigned etc & then couldn't log in to the payment screen for 20 minutes, now kicked out & waiting in queue.

Farcical.

**Ged** · 04-05-2016 09:49 AM

Some people in the other thread now saying that they can pay and complete. Here we go again.....

***Lancs Harp*** · 04-05-2016 09:49 AM

Usual first day avalanche. Think I'll wait a day or two.

**j.higg** · 04-05-2016 09:51 AM

Yip - Same here......8 tickets in basket - took ages to get them allocated to the correct people in my network then bang - red error and chucked me back to the grey dial with 45 mins to wait when the tickets in my basket will time out in 12 mins!!!!!! Not very pleased. :-(

***Brightside*** · 04-05-2016 09:53 AM

This isn't Hibs problem... Rangers will have the same issue with the system. Avoid the early rush.

***Jay*** · 04-05-2016 09:53 AM

Seems to be working now

***speedy_gonzales*** · 04-05-2016 09:53 AM

Payment system seems to be back, at least for some.
After waiting 28 minutes I eventually got through to payment then got to the confirmed screen. Money is already off my card (well, my balance available has reduced by the ticket amount but it's still pending).

**Pretty Boy** · 04-05-2016 09:54 AM

Working now. 4 just paid for.

**macca70** · 04-05-2016 09:56 AM

Originally Posted by underscore

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This isn't Hibs problem... Rangers will have the same issue with the system. Avoid the early rush.

Don't care whose fault it is, it's shambolic!!

Easy to say just wait but if you are going in a group and want decent seats together, you need to be on the ball.

**Ged** · 04-05-2016 09:59 AM

Just checked the seating plan and it was L3, south upper, that had originally been assigned. Not impressed.

**hibby6270** · 04-05-2016 10:05 AM

Been on the Waiting page for an hour now. At the last segment of the countdown circle for about 30 mins.
Do I just wait or refresh?
This is all so frustrating. Bring back paper applications like 2001 LOL

**HibbyAl** · 04-05-2016 10:10 AM

Originally Posted by hibby6270

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Been on the Waiting page for an hour now. At the last segment of the countdown circle for about 30 mins.
Do I just wait or refresh?
This is all so frustrating. Bring back paper applications like 2001 LOL

Don't refresh, you'll go to the end of the queue

**DaveF** · 04-05-2016 10:11 AM

Finally managed to get 4 in D3. Even though I had D4 prior to being timed out, the whole thing is a blesdin' shambles.

**hibby6270** · 04-05-2016 10:12 AM

How is it Ticketmaster can "cope" with selling 50to 60k concerts selling out in 30 minutes, yet we are trying to sell - what? - up to around 12 to 14k tickets today (probably less) and seem to be getting nowhere fast.

It's a disgrace.