Who all does what at Easter Road - non football side

[PaulSmith]

Judith Ireland, Ticket Office Manager.
Amanda Vettese, Matchday Sales Manager. Tel:
Richard Alexander, Manager Retail Operations.
James S Pryde QPM, Operations Advisor.
Sue McLernon, Community Manager.
Stadium Manager - John Boag
Finance Director - Do we have one since Tim Garnder left?
Director - Amanda Jones
Chairman - Rod Petrie
Chief Exec - Scott Lyndsey
Fyfe Hyland - Communications& Commercial Director
Gary O'Hagon - Director/club secretary
Russell Smith - Corporate and Commerical Manager
Bruce Langholm - Director
English guy - New media manager communications

Is this too top heavy for a club with only 19 home games per season?

[1two]

For a 'company' with 10,000 regular customers I would say yes, they are required!
For a 'company' with a turnover of £xM, yes they are probably all required.

[LancashireHibby]

Bearing in mind that those listed as directors will have little day-to-day impact, I think that's actually quite a streamlined operation for one of it's size, though of course they will have extra staff working beneath them.

[PaulSmith]

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For a 'company' with 10,000 regular customers I would say yes, they are required!
For a 'company' with a turnover of £xM, yes they are probably all required.

Turnover - how much of the turnover comes from one off ST sales, TV money and how the club performs on the park. 60/70/80/90 %?

Regular customers - Yes, but actually there is little to service for the vast majority. Turnstyle operator, catering and these two sub contracted out.

Just curious.

[PaulSmith]

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Bearing in mind that those listed as directors will have little day-to-day impact, I think that's actually quite a streamlined operation for one of it's size, though of course they will have extra staff working beneath them.

Do our directors get paid a FT salary?

What do 15 high profile managers actually do each day, agree that match day it will be busy but that's about 19/20 times a year.

[Barney McGrew]

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What do 15 high profile managers actually do each day, agree that match day it will be busy but that's about 19/20 times a year.

I think there's a few in the list that are 'managers' only in name, and don't actually have any direct reports. It's a case of a creative job titles that will look nice on their CVs.

IIRC, both Bruce Langholm and Amanda Jones are non-salaried but I may be wrong. The other four get paid.

[PaulSmith]

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I think there's a few in the list that are 'managers' only in name, and don't actually have any direct reports. It's a case of a creative job titles that will look nice on their CVs.

IIRC, both Bruce Langholm and Amanda Jones are non-salaried but I may be wrong. The other four get paid.

I'm not picking holes Barney I was just curious on the back of recent posts about the highly paid board.

[Phil D. Rolls]

#32 Mikey Forrester, supplier of jellies and other recreational substances to the discerning fan.

[Barney McGrew]

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I'm not picking holes Barney I was just curious on the back of recent posts about the highly paid board.

[Aubenas]

Think Jim Pryde's retired. Replaced by guy from Rangers or Hearts IIRC

[Peevemor]

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I'm not picking holes Barney I was just curious on the back of recent posts about the highly paid board.

It looks to me like that's exactly what you're trying to do.

Off the pitch, Hibs is an extremely well run club.

The player budget has been steadily increased for the past few years - what successive managers have chosen to do with it is a different story.

For me, the main criticism that could be made of the board is the quality of their managerial appointments, although JC, Mixu and Yogi were all seen as good appointments by the vast majority of .net's expert posters.

[OtterHibee]

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Finance Director - Do we have one since Tim Garnder left?

We do. The Finance Director is Jamie Marwick - announced earlier on this year. See here.

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English guy - New media manager communications

Andrew Sleight

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Think Jim Pryde's retired. Replaced by guy from Rangers or Hearts IIRC

It's the Stadium Manager that came from Hearts. Jim is still in post, and as far as I'm aware has no plans to retire as yet.

[Phil D. Rolls]

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It looks to me like that's exactly what you're trying to do.

Off the pitch, Hibs is an extremely well run club.

The player budget has been steadily increased for the past few years - what successive managers have chosen to do with it is a different story.

For me, the main criticism that could be made of the board is the quality of their managerial appointments, although JC, Mixu and Yogi were all seen as good appointments by the vast majority of .net's expert posters.

In fairness to Collins, maybe his expectations were too high.

[Caversham Green]

Numbers of commercial and admin staff at clubs of comparable size according to their accounts:

Hibs - 33
Aberdeen - 31
Dundee Utd - 31
Hearts - 58

This includes paid directors, part-time staff, cleaners etc.

Reading have 280 - I assume this includes Hotel staff but still.....that's what you call top heavy.

[bigstu]

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Think Jim Pryde's retired. Replaced by guy from Rangers or Hearts IIRC

Nah he's still there, saw him at the Huns game. His role would also be known as Head of Security, it's currently a part time job.

[HibbiesandtheBaddies]

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Numbers of commercial and admin staff at clubs of comparable size according to their accounts:

Hibs - 33
Aberdeen - 31
Dundee Utd - 31
Hearts - 58

This includes paid directors, part-time staff, cleaners etc.

Reading have 280 - I assume this includes Hotel staff but still.....that's what you call top heavy.

[monktonharp]

what's a QPM? quite perfect man?

[bigstu]

Queens Police Medal

[monktonharp]

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Queens Police Medal

oh,a queens police medal.....................now that is impressive I might have seen him at the battle of Orgreave then.

[Aubenas]

It's the Stadium Manager that came from Hearts. Jim is still in post, and as far as I'm aware has no plans to retire as yet.

Ooops - apologies to Jim. Havering again!

[Stantons Angel]

Thats the problem here isnt it?

People come on with an idea thinking it will raise interest and it has all been gone over before.

The annual accounts have been issued on the official site at the time of the AGM all the questions asked here have already been answered and figures quoted.

For example season ticket sales, wages and retail operations against turnover are all detailed in the account displayed. A football club does not function over the 19 Spl games and does not just run from August to May each year.

Its ridiculous to say the staff have nothing to do during the summer or the weeks when the team play away from home. Just like our jobs when we are on holiday. The processes are kept running by those still working?

The QPM referred to is a highly prestigious award given to very few policemen for services to the police and the community. The appointment of John Boag has caused a little confusion around Jim Pryde's role at the club and i think it could have been better explained by the club.

The number of staff in relation to other SPL clubs seems reasonable, isnt it posters on this site that come on complaining that there isnt enough staff when tickets go on sale etc?

By the way Richard Alexander left the shop store last season, undertaking a franchise for the Jambos!

Hope my undertakings have helped make things a wee bit clearer for you,

[PaulSmith]

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Thats the problem here isnt it?

People come on with an idea thinking it will raise interest and it has all been gone over before.

The annual accounts have been issued on the official site at the time of the AGM all the questions asked here have already been answered and figures quoted.

For example season ticket sales, wages and retail operations against turnover are all detailed in the account displayed. A football club does not function over the 19 Spl games and does not just run from August to May each year.

Its ridiculous to say the staff have nothing to do during the summer or the weeks when the team play away from home. Just like our jobs when we are on holiday. The processes are kept running by those still working?

The QPM referred to is a highly prestigious award given to very few policemen for services to the police and the community. The appointment of John Boag has caused a little confusion around Jim Pryde's role at the club and i think it could have been better explained by the club.

The number of staff in relation to other SPL clubs seems reasonable, isnt it posters on this site that come on complaining that there isnt enough staff when tickets go on sale etc?

By the way Richard Alexander left the shop store last season, undertaking a franchise for the Jambos!

Hope my undertakings have helped make things a wee bit clearer for you,

Sorry I can't recall there ever being one thread about the various behind the scenes staff at Easter Road. As a shareholder I also cannot ever recall questions at the AGM around the number of staff employed at ER, directors yes but other high profile roles no.

I'll need to check the last set of accounts but again I cannot ever recall ST sales being individually split in the income section of the accounts either.

I'd imagine the summer months might be some of the busier times actually for the retail, ticket and commercial staff. As soon as the season kicks off though, I honestly dunno hence the reason for the post.
Ticket sales during the season will be co-ordinated by the ticket office manager with assistance from temp staff.

For example I've no idea why we now need a Stadium Manager, does anyone? We already have an operations and security manager and Gary O'Hagon was in effect the stadium manager.

If Richard Alexander has left the club then maybe someone should tell the official web site

All these employees are in the public eye and we do/still spend a fair highly % on TO on these guys so I do think that they should be accountable.

[Bostonhibby]

Fishman? - supplier of all Piscean requirements, forecaster of transfer targets, general Propheciser - probably doesn't cost any money either, come on Rod, make him official.

[Stantons Angel]

Good answer.

I too am a shareholder and being a shareholder and a supporter does give you the right to ask these questions at the AGM.

Im not getting at you when i say this but too many come on here spouting forth and have not read the official site information. Its just a bugbear with me thats all.

You are right though they should change the retail manager's details!

[oregonhibby]

All these employees are in the same public eye as, say, John Lewis's staff. They don't have to explain in detail what they do.

Garry O'Hagan is a main Board Director and Club Secretary. A key role with the football authorities. A stadium manager is needed to deal with what is now a £20m capital asset, that like most buildings needs fully serviced and maintained.

The pre season activity at the Club is as busy as any.

Given the level of complaints about PR, ticket sales and customer service etc, it could be argued that there is not enough staff in the Club! However, it is a tightly run business. The Club has always attempted to get as much money on to the playing side as possible, but it does need to have staff to run an operation that is there seven days for a product that is played on one.

Non-executive Directors receive no payment. The main Board executive members receive the highest payment and compared to other businesses their payment is ok, not great, ok!

Clearly, the Chairman and CEO have the highest payments, although generally well below the manager and some playing staff, however, football is a seven day, and normally 12 -15 hour a day job, plus the phone calls at home etc; ask their partners, so the hourly rate is not as good as the headline.

The Club publish Annual Accounts in accordance with governance rules and they are clear and transparent. Can they be clearer - yes but so can everyones.

Finally, some the people that work there are high profile and in the public eye and, as a result, take all the grief associated with that together with occasional grudging complement. My experience (for 8 years) is that they do it out of their love for the Club. The others deserve the peace to get on with the job they are paid to do without undue scrutiny.

A football club is clearly different from John Lewis but I do feel sometimes we all have unreasonable expectations on what right we have to some of the information demanded.

Rant over.

[PC Stamp]

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All these employees are in the same public eye as, say, John Lewis's staff. They don't have to explain in detail what they do.

Garry O'Hagan is a main Board Director and Club Secretary. A key role with the football authorities. A stadium manager is needed to deal with what is now a £20m capital asset, that like most buildings needs fully serviced and maintained.

The pre season activity at the Club is as busy as any.

Given the level of complaints about PR, ticket sales and customer service etc, it could be argued that there is not enough staff in the Club! However, it is a tightly run business. The Club has always attempted to get as much money on to the playing side as possible, but it does need to have staff to run an operation that is there seven days for a product that is played on one.

Non-executive Directors receive no payment. The main Board executive members receive the highest payment and compared to other businesses their payment is ok, not great, ok!

Clearly, the Chairman and CEO have the highest payments, although generally well below the manager and some playing staff, however, football is a seven day, and normally 12 -15 hour a day job, plus the phone calls at home etc; ask their partners, so the hourly rate is not as good as the headline.

The Club publish Annual Accounts in accordance with governance rules and they are clear and transparent. Can they be clearer - yes but so can everyones.

Finally, some the people that work there are high profile and in the public eye and, as a result, take all the grief associated with that together with occasional grudging complement. My experience (for 8 years) is that they do it out of their love for the Club. The others deserve the peace to get on with the job they are paid to do without undue scrutiny.

A football club is clearly different from John Lewis but I do feel sometimes we all have unreasonable expectations on what right we have to some of the information demanded.

Rant over.

[truehibernian]

Anyone know what Chris Hogg does ? I see his name listed every week and his title is "captain" ??? Captain of what anyone and what does he do ?

[James70]

Strange, I don't see Tam McCourt's name listed here.

[Sas_The_Hibby]

We're maybe not a very good football side but calling us a non football side's a bit harsh!

[ArabHibee]

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Judith Ireland, Ticket Office Manager.
Amanda Vettese, Matchday Sales Manager. Tel:
Richard Alexander, Manager Retail Operations.
James S Pryde QPM, Operations Advisor.
Sue McLernon, Community Manager.
Stadium Manager - John Boag
Finance Director - Do we have one since Tim Garnder left?
Director - Amanda Jones
Chairman - Rod Petrie
Chief Exec - Scott Lyndsey
Fyfe Hyland - Communications& Commercial Director
Gary O'Hagon - Director/club secretary
Russell Smith - Corporate and Commerical Manager
Bruce Langholm - Director
English guy - New media manager communications

Is this too top heavy for a club with only 19 home games per season?

Guy in bold now works for the Jambos.