Originally Posted by
Future17
Not a pet peeve as such but seeing as we're on the subject of moaning about companies and sales strategies...
McQueens Dairies. Their rep came to the door during lockdown which was enough to get my back up to start with. Wanted me to sign up to deliveries of milk to my door, but I wasn't interested. He continued with what I'd described as the "hard sell" approach including offering a free trial. I told him I wasn't interested, at which point he tried to give me a leaflet which I explained I didn't want, particularly due to Covid concerns, to which he said "it's only a leaflet".
Fast forward three months and another rep comes to the door - he spoke to my wife so not sure if it was the same guy. She was busy dealing with our 11 month old so didn't want to talk. He deployed the same hard sell and offered the free trial, which she accepted in order to get rid of him.
The service was fine but was less convenient for us than buying from the local shop and cost more. When the company called after the first delivery, they advised they were calling to take our bank details. When my wife said we didn't want to go ahead, they said they'd phone again after the next delivery.
When they phoned again, they again asked for our bank details. My wife said we didn't want to go ahead, which led to more hard sell which didn't work this time. They then advised they'd need our card details for payment for the milk we'd received so far. My wife advised them the rep said it was a free trial, to which they said they don't offer free trials!
I phoned to complain and, after a long delay, finally got through to someone who again started the hard sell. They made various claims about the benefits of their service and I asked for more information on certain points. They had absolutely nothing to offer to back up their claims.
Having looked into reviews of the company, quite a few folk have been stung by the "free" trial offer.