Amazon

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Originally Posted by Lendo

I was finding my Prime orders were taking about 48 hours recently instead of 24 hours. I assumed they had moved the goal posts and changed their delivery policy.

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They're concentrating on getting my orders to me in 14 hours! :wink:

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Originally Posted by Hibbyradge

Late last night, my wife mentioned that she'd been thinking about buying a book light for reading in bed.

Unbeknown to her, I looked on Amazon and ordered one for her. That was at 11.38pm.

It arrived half an hour ago!

Whatever gripes people have about Amazon or Besos, that's fantastic service.

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my main gripe is that Besos is currently making a conscious pivot to fascism.

Quote:

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Originally Posted by Lendo

I was finding my Prime orders were taking about 48 hours recently instead of 24 hours. I assumed they had moved the goal posts and changed their delivery policy.

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Think that was over the festive period.

I ordered something yesterday and it then showed that it would be delivered between midnight last night and 11am this morning.

I assume they don’t have people delivering a 2am. It came at 8.15

You have to remember a huge amount of Amazon orders will never be touched by an Amazon employee (it used to be just under 60% were from independent sellers, I'm not sure on the up to date figure).

I manage my works Amazon account and we sell 3 products direct from our own warehouse. We use DPD or if it's local our own vans. I process the orders, my warehouse picks them and said carrier delivers them. Amazon stipulate a dispatch by and deliver by date but beyond that have nothing at all to do with fulfilment.

We are essentially paying Amazon a platforming fee which isn't insignificant. Of course we have to factor that into cost so if people bought directly from us they would get the product a fair bit cheaper than they do on Amazon; indeed a few regulars have contacted us and now buy direct. I suppose that is the brand power of Amazon though. There is a belief they are always great value and there is a convenience of not having to deal with a small business. Two clicks and Amazon liaise the logistics for you.