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Totally agree with this, even more annoying is my experience of being a duty manager in a hotel, met the guest, listened to their complaints and came up with a resolution that they agreed to and thanked me for dealing with it. They then leave and post on trip advisor about their complaint but make no mention of the resolution, their acceptance to it and how they even thanked me, total erseholes.Quote:
Originally Posted by lord bunberry
It's a mentality I've never understood. Why would anyone sit stewing about something then complain about it later when yoh could afford the company the chance to resolve it at the time and you can enjoy, or at least be satisfied by your experience?Quote:
Originally Posted by lord bunberry
I used to work as a manager in a hotel and 2 things used to infuriate me about TripAdvisor. The first was people judging against totally unrealistic expectations. We were a 3 star hotel and a good one at that. Some people used to complain about things such as there being no concierge service or even no valet parking. Sorry but you are paying £80 a night in Edinburgh in summer, if you want full concierge service go and pay what the Balmoral will charge you and then your expectations will be met. In 5 star hotels in particular what you are paying for is the increased staffing levels that allow a higher service standard to be met and for increased choice around dining and leisure.
The second was people who chose to complain online about issues that could have been resolved instantly with a simple request. One that sticks in my mind is someone complaining that there were no towels left in their room so they had to go out for the day without showering. Now of course no towels is unacceptable but it was an honest mistake by the housekeeper. Call reception, say I need towels urgently and they will be with you in under 5 minutes. Actively choosing not to ask, to go out without a shower then complaining about it 3 days later, never mentioning at all in your time with us, is madness.
I suppose in some cases it may be a confidence issue and a fear of confrontation. I'm far from convinced though.
I quite like it when owners reply to a complaint and tell the full story, there’s a place in Portobello called Butternut Squash and the old owner down there always responded to bad reviews. Here’s one of his best.Quote:
Originally Posted by Scouse Hibee
https://i.ibb.co/bPk6Lrq/DB316-E70-2...D84-A87-CD.png
I think some people definitely try and avoid any sort of confrontation, but I doubt they’re the sort of people that would then go and give a bad review. I only really read reviews for hotels when I’m going on holiday and I tend to go with the general consensus as it’s pretty easy to spot the people who go somewhere looking to find faults. They often upload pictures to emphasise their outrage. Just enjoy your holiday ffs. There’s definitely some places where a bad review is well deserved, but as you say there has to be an element of realism in your expectations.Quote:
Originally Posted by Pretty Boy
Quote:
Originally Posted by lord bunberry
i was going to add a similar point, I don’t get why people go onto trip advisor etc, slate a place and make up a lot of nonsense to make themselves look like a victim. Always think there’s a wee bit of karma when the owner/manager posts a similarly public response which provides much more truth and context and shows the ‘customer’ up as an entitled selfish ********
I've made a few complaints online but mainly about online orders and then only after being ignored or brushed off by the company I've complained about. I just wouldn't want anyone else to get ripped off or receive shoddy service.
In the real world I've no qualms about giving direct feedback if I'm unhappy about something, a serious business will appreciate constructive negative feedback as it will allow them to improve. It's the tone that makes the music.
It's the British way. I've lost count at the amount of times I've been in company with folks moaning about the food only to say everything is great when asked by the waiter.Quote:
Originally Posted by lord bunberry
This and your other post is some of the reasons I came off Twitter or Twatter as I called it. Just a platform to vent your anger against anyone you can, nameless, faceless ********s being keyboard hard folk.Quote:
Originally Posted by Pretty Boy
When someone gets a new job and it’s posted on LinkedIn
I hate when replies say “you’ll smash it”
Emails saying my haul is on the way. Not my order or a shipment..my haul :rolleyes:
Or "If you don't like my views don't read them" or "don't comment on it, it was a conversation between me and x person".Quote:
Originally Posted by Pretty Boy
If you don't like your views being cmmented on, don't post them on a platform designed for them to be commented on.
I love stuff like that. There was a chippy owner down in Northumberland somewhere who’s responses to bad reviews were legendary. It’s like he could sniff out the ones who were perfectly pleasant and didn’t have a complaint at the time but who would go home and say things like “mediocre”.Quote:
Originally Posted by lord bunberry
Another thing about reviews: people who are **** at leaving reviews:
Eg:
“haven’t used yet, feels sturdy enough” - 2 stars
“Works well, only 3 stars because I haven’t fully tested it yet”
“Assembled and looks good, 2 stars because I haven’t used it yet”
Absolute weapons. If you’re going to take the time to leave reviews do it properly.
People/friends/workmates/family who can't bear not talking. I spent a few days working with a guy who had a disgusting smokers hacking cough but grew to appreciate his coughing fits because it was the only time he wasn't talking.
A totally irrational one but people who rather than scrape their windscreens on a frosty morning, sit with their windscreen wipers on trying to clear it that way.
I was walking to work this morning but went out to clear the car about 6.30 before leaving so it was ready for the Mrs. Out, engine on, rear window heater on, scraper out and front windscreen cleared in about 2 minutes. My neighbour was out before me, was sitting with his windscreen wipers on full pelt. I thought he maybe didn't have a scraper so offered him mine, 'Naw it's getting there'. I went back in, got my bag, put a jacket on and left 5 minutes later and he was still sitting there with hardly any of the ice removed.
Just ****ing scrape it and stop being so lazy.
Stupidity rips the blades to shreds.
When I worked in the motor trade it was the expectation on an icy morning that everyone went out at eight in the morning and scraped the windows of every single car on the site that was outside. Absolutely hated that with a passion and became very good at becoming invisible with the boss was walking round handing out scrapers :greengrinQuote:
Originally Posted by Pretty Boy
My ex wife couldn’t be arsed either waiting on the windscreen demisting or wiping the mist away one morning and crashed into a bollard in our car park. The car was less than a week old and caused thousands worth of damage. All because she couldn’t be bothered going out 2 mins earlier.Quote:
Originally Posted by Pretty Boy
Companies that don’t make it clear what you are getting. The heating thermostat in our house is way too complicated than it needs to be and it’s also split zones upstairs and downstairs, so if you want heating throughout the house you have to fiddle with two different units. The split zones are great but having to set two units is a pain (in addition to the units not being user friendly).
So in the Black Friday sale we ordered a Hive unit. To order it from the Hive website, you have to answer several multiple choice questions about the setup of your house and the heating system which then informs what you buy.
One of the questions is “do you have multizone heating?” We answered “yes”. Now one would assume that this would direct you to the correct products like the other questions do. In other words, you would think it would add their multizone product to your order or at least tell you that you need to order one separately.
It doesn’t on both counts. We hadn’t got round to installing it until now between it being Christmas and Hive not having installation appointments available.
I opened it up and realised there was only one set of thermostats and receivers. Onto the live chat to ask if I should have received one as I’d ticked that we had multizones.
“No, that doesn’t automatically add it, you need to order it separately. Oh and by the way we don’t have any in stock and won’t anytime soon”.
Managed to get it locally though.
Quote:
Originally Posted by overdrive
another element of this is the folk who scrape a letter box on the windscreen and drive off as if everything is dandy
Bin collection changes! For as long as I can remember our bins have been emptied in the afternoon around 2pm. Last 2 weeks it's been before 8am!!!
That's a general waste bin and recycling bin not been emptied as I have always put them out in the morning so they aren't blown over.
Ha think yourself lucky. Edinburgh bin men clearly think there is at least 48 hours in a day.Quote:
Originally Posted by Moulin Yarns
Quite how they can’t manage a service to pick up the same bins in the same street at roughly the same time (no matter day!) every two weeks is beyond me!
Do you live in a particularly windy place?Quote:
Originally Posted by Moulin Yarns
It can be. My A board kept blowing down this morning. Add to the fact that the bins are not full of heavy stuff.Quote:
Originally Posted by Scouse Hibee
When you’ve been on a work Teams call where someone has been presenting and everyone feels the need to pop in the meeting chat “Thanks, [insert name of presenter]”. I’ve just been on a call with probably over 100 people on it and I’d say half of them have felt the need to do this, so I’m getting ping after ping.
"Also, not suitable for nut allergy sufferers" directly below the comprehensive list of ingredients that does not include any nuts.
TBF Councils normally advise getting the bin out before 7. With holidays and COVID there's no such thing as normally. Our recycling bin was collected finally after 4 days in the New Year.Quote:
Originally Posted by Moulin Yarns
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All to do with the environment where it was produced and possible trace of nuts used in other production.Quote:
Originally Posted by danhibees1875
I appreciate that, but I think it's just an overcautious reaction to the possibility of being sued. They should have decent safeguards and cleaning procedures that means ingredients from different products don't mix.Quote:
Originally Posted by Scouse Hibee
That one was particularly blunt but the "may contain nuts" warning is even more commonly used in products - at least it's a bit more accurate in it's description even if it's also overzealous (IMO).
It's a legal requirement if the product is produced in an environment that uses nuts and there is any risk of cross contamination. My daughter has a peanut and tree nut allergy and had one really severe reaction so we are very careful. It's a bit of a judgement call on the packaging you describe but I'm always glad of the info.Quote:
Originally Posted by danhibees1875
Somewhat related but when I delivered pizzas for Papa John's a few years back taking any peanut product into a store or having them in your car as a driver was a straight dismissal for gross misconduct.
Bacon that curls up when you start grilling it.