I laughed a little when i completed the survey last week.
The single question about the importance of investing in the 1st team (1-10). I can just picture the survey team pulling together all the results and preparing a summary for the next board meeting....
.....Conversation at board meeting will be......"so we have lots of 7 and 8's ands some 2 and 3 scores......but what is this 10 score sticking out from all other results.....????"
"Oh its the one about having a team on the park to compete...oh right". ..uneasy silence......
Then...."well after all it was a survey about ownership so lets focus on that"......