I bought a car from Eddie!
I’m ex motor trade so know a few people still so I can usually track someone decent from them.
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I sold cars for four or five years or so and to turn this one on its head, a big pet peeve is the amount of people who you'd be completely honest with, and then they'd go and buy from someone who promised them the earth without any thought to how true it actually was.
Two key examples - someone who wanted a car on PCP that "won't be in negative equity". I explained that for the most part of a PCP that a car will be in negative equity and although some people may word things to claim otherwise, that's twisting the truth at best and an outright lie at worst. Spent two hours on an excellent deal for the customer, found the right car for them, a good test drive that lasted a long time - and then bought from someone who promised them that their car would "never be in negative equity". Guess what happened when they looked to see if they could upgrade to a bigger car a year in because they were expecting another child in the family. :rolleyes:
The other one was when we had a brand new model of a car coming out. Again, like above gave them all the time in the world, no pressure or anything like that. Put together a really strong offer. Customer must have done it as soon as they got home but put it through Carwow and got offered a deal that when we sat down and looked at it, couldn't figure out how someone could offer the deal without losing a whole lot of money. Said that it looked very odd and to get clarification that it was the new model as opposed to the outgoing one, customer didn't do that, took the deal - only to find out two months down the line that it wasn't what they thought they were being offered and tried to order from me but within the same timescale that I'd offered when we'd first sat down two months prior. Went off the handle over the phone when the lead time had gotten as long as six to seven months, saying that I'd offered them delivery within three. Put simply - customer didn't get that model of car that they'd really wanted at all as they had to take something else to get a car within the timescale they needed.
I'm not going to pretend that I got everything right in my time - every salesperson will have a few horror stories of things that went wrong out of their control - or that everyone in the trade is brilliant, but there are more good salespeople in the trade than bad ones in my experience. Sales managers are a different story and are often the old Swiss Tony types who think that style still works and that everyone should follow their style and that's the big problem.
Still, there are some customers who absolutely will not listen to the truth and that either gives the salesperson two choices - not sell as many cars and have that sales manager breathing down your neck or take a "if you can't beat them join them" mentality.
Unfortunately all I have had are the Swiss Tony types. One thing that is glaringly obvious is a real lack of product knowledge as well. I get that there a lot of variables in cars but I would rather wait 10 minutes for them to research it that be told rubbish. One thing that annoyed me was after telling one what I would be using it for (loads of motorway driving and need all wheel drive) when I was looking at one said, if you were a woman then I'd tell you to buy that but you would be better with a bigger engine. Just left me thinking he was a twat that you couldn't trust.
I think it may come down to who is in charge of recruiting and training for each showroom or dealership group - when I first was hired into the trade there was a big emphasis on finding someone who could meet individual targets yet work as part of a team, but also to put that person through the official manufacturer training (and I’ll go out and say that the BMW training academy is one of the best training facilities in the country, period). Hugely expensive for the business to do so.
As a result we had an office of people who knew the product but wouldn’t screw each other over. If a customer walked in on someone’s day off then another colleague would help them knowing it’d be reciprocated down the line.
Got headhunted by another showroom a few years later and the experience was the opposite - dog eat dog, poor training, blame culture (that landed with nobody but the salesperson). Made myself ill within seven months. Horrible experience. The senior salesperson there was a hideous **** who didn’t look after his customers, was a bully and screwed over anyone to get an advantage himself.
Still, I’d say the majority I met in the trade were good - but good staff tend to attract other good staff to the same showroom so there may be a reason why people tend to find Swiss Toni’s in groups.
Walking in to the Arnold Clark car showroom in Seafield and being greeted with the salesman saying "a'right big man" made me turn around and walk out!
I absolutely hate that as well :greengrin
At the training academy we went to, there was an entire morning spent on greeting people properly. They'd get absolutely buried if one of the team there seen that.
I perfected the greeting that shows that I'm mindfully not badgering them or getting into chatting straight away, but also let them know I was there to help out. It got the initial "ah god, now he's speaking to us" out of the way, but also let them have some time to look around. Later sales managers tried to beat that out of me as the old school way of thinking was "when they come in, go and speak to them, don't take no or go away for an answer and don't let them leave without buying a car" and things went totally downhill for me after that.
I sold most of my cars to people who didn't like car salespeople as I really dislike being sold to myself and treated people the way I liked to be treated.
On the subject of car showrooms - VIP events, sales events and the like that. Half the time the "discounts" aren't that great, the "free gifts" are accounted for when a deal and discount is being drawn up (i.e. if the free gift has a £200 value, the dealership will just give £200 less discount than they would be able to).
The companies brought in to call to invite people in never take into account if a person is in a position to change car. When salespeople did that themselves, they wouldn't call someone who didn't want to come along, who had been in and had for example been declined finance or were in negative equity and couldn't change - these companies just drag anyone in and get their hopes up too. Wastes that persons time, wastes the salespersons time, nobody leaves it looking good.
Even worse, the whole "invite only" thing is bollocks. If someone pulls up, gets out of a car with their card in hand and says "I'd like to buy a car", they're not being told it's an invite only event. Salespeople aren't allowed time off on this period - annual leave is cancelled, days off are cancelled and the like.
It's completely insulting to the intelligence of customers and staff and is usually when a calamitously uncreative area manager and marketing team sit down and figure out how to sell more cars.
You sound like you've worked in a Peter Vardy showroom 🤣
The "invite only" event is exactly what was happening the day my wife and I decided to look for a new car. The showroom was a hive of activity, chaotic, quite off-putting actually.
There was no salesman available to deal with us but they didn't want to lose a sale so asked one of their technicians to take us out on a test ride. Now, I'm not sure if that was a deliberate ploy or not, but not being harassed or brown-nosed by an over enthusiastic sales guy is one of the contributing factors to us actually buying the car.
We had an idea what we wanted, we knew what we could afford, all we needed was the opportunity to drive the car without the spiel.
I’ve been looking for a car recently and was drawn to a deal Nissan were advertising. Go in for a test drive and the guy says do you want me to get you some numbers (yes) he sends me them and they’re all more expensive than the headline deal. I said can I just get the deal one then? That’s only in red and we don’t have any.
So basically they’re advertising a deal that’s not available.
And another one - when the salesman goes “let me just go and speak to my manager” and comes back with a deal that they’re doing just for you and that’s costing them money to do.
Aye right.
This was my experience of working in car sales for a couple of years as well. Again, it was driven by a similar type of sales manager(s) that you describe. One thing that did impress me was their creativity in making up new insults/reasons to slag you and the team off every morning meeting! One manager was particularly handy at dishing out fines left, right and centre for any minor indiscretions.
Pretty toxic atmosphere most of the time with tensions running high as the showroom as a whole was not meeting targets. The difference in wages between hitting and not hitting target is so big that it will always lead to desperation tactics when dealing with customers. As you said have came across plenty of jack the lad type salesman but there are also plenty of good ones I have worked with too.
Happy to be out of the industry but one thing I will say in the defence is that salesman get a bad reputation for telling lies (and in some cases well deserved) but it is nothing compared to half the nonsense that would come out of the customers mouths on a daily basis. Incredible some of the tales they would come out with to avoid just telling you the real objection. Part of the job though and certainly made me a lot less naive when dealing with people in general.
From what I have seen and heard recently is that the classic salesman is on the way out and will slowly be replaced with more and more product genius’ who are less interested (and compensated) for the hard sell. Negotiating deals will be a thing of the past and it will just be one rate/price for all take it or leave it.
Absolutely HATED that with a passion. It made the salesperson look dishonest when it was the company who knew what they were doing. Literally no reason why the same discount couldn’t be given for any colour.
Customers never seen past blaming the salesperson though. Hugely thankless job, that.
once was chatting to a guy who’d worked as a car salesman, and he was speaking about this. Said that it was virtually Impossible to get a car for the price in an advert, due to a myriad of small print, down to things like the price only being for say first responders or serving armed forces, specific colour, advertised price only available at specific days/times of the week, price only applies if you take a service plan, and so on
and, even if all those conditions were met, there would always be admin fees, cost to put fuel in, etc, to be added as well
Absolutely. Nearly hit this pillock the other week. Came round a bend on the 60mph coast road to be met with this arse trundling along the middle of the road. He does it just to be obtuse as well.
https://www.thescottishsun.co.uk/new...-east-lothian/
On the subject of car salespersons, before Christmas I was wanting a look at the Peugeot e-2008 and went to the local dealer, one guy had a couple going through the paperwork at a desk, one was in an office on the phone and 2 others were chatting by the coffee machine. I wandered round the car, looking in all the windows, getting down to look closer at the grille and wheels, showing a lot of interest in the car. Not so much as an acknowledgement!
Yep, some people thought that talking to salespeople like dirt would get them a good deal. I had one person who casually informed me that "I want the best deal and if anything goes wrong I can find out where you live and we can sort it there". I reported it to my area manager who did nothing about it but an "I know that customer, he's a right character. He won't mean it". The same guy phoned five or six times a day screaming and barking down the phone. I left two months after and caused as much pettiness around that office as much as I could before leaving.
Also had another customer in that two month limbo period who when asked a fairly routine question about an option he wanted in the car went off on one, calling me all sorts. Thought nothing of it, but got an e-mail asking for a quote which made it clear that he'd gone around every dealership and the cheapest price would win. Simply replied "following our previous correspondences, I politely decline the opportunity to tender for your business. I wish you well in your search for a car". He went off the handle at that one too, phoning up and saying it's a disgrace and it sounds like I didn't want his business. Calmly replied "You're quite correct, I don't".
You're quite right about the amount of lies you're told though, I missed out on a customer satisfaction bonus one month because someone claimed that I'd promised them their factory order car within five weeks (I defo hadn't, don't promise anything you're not certain will happen) and gave me a terrible review on a customer satisfaction survey, despite having arranged all sorts for the delivery to make life easier for them, even getting their new car delivered to their door. Got absolutely chewed out by my area manager for the promises I hadn't made.
It's not something that will ever gather any steam because people have no sympathy for salespeople, but it's seen as acceptable even within their employers sometimes for them to take all sorts of abuse. I genuinely ended up quite unwell at the end of my time in the trade - dizzy spells, physically sick every morning, lost a lot of weight, lack of sleep. Absolutely bugger all support in regards to that, apart from a "Are you in a fit state to work?" on one occasion.
I wouldn't advise for anyone to go into a sales job in the motor trade nowadays; manufacturer demands and targets are so unrealistically high and that just filters down onto the sales floor.
I often do to be honest.
Working in building I've dealt with countless sales reps over the years. The ones who have the easiest job are those that work for the likes of Velux (for example) - they don't have to sell you anything as the product sells itself. They're there simply to make sure you know about any new products/ranges and that your catalogues are up to date. Compare that to the middle aged guy who turns up in a shabby suit trying to sell you artificial stone cladding made from polystyrene and you think - "you poor b*****d, how did you end up doing that?."
I'm not even rude to people cold calling by phone (apart from the tossers tryng to sell you investment opportunities). I'm sure these people would much rather earn their living in a more rewarding way than working in a call centre trying to sell crap to folk.
All I expect from any sales person is that he (or she) is straight with me, that he knows his stuff, that he treats me with the same respect that I show him and that he doesn't take me for an idiot.
And above all, understand that when I say no I mean it.
:agree: The stories you tell are typical of a normal day at the office and it’s very difficult to leave all that stuff at the door when you come in from work. With the benefit of hindsight I can look back on it as ‘character building’ but the industry is definitely in need of a shake up as some of the processes are well in the dark ages. Just don’t get me started on people and their obsession with ****ing car mats :greengrin
There's no reasoning with him. The police and other residents have tried speaking with him to try and encourage him to use the pavement - for his own safety as well as that of other road users. The pavement in question is a good size largely split into two parts as well, with a lane for cyclists and one for people walking. I think the guy gets a kick out of being an arse.
Wow, the complaints about car salesmen have really got some folk on the defensive
:greengrin
FWIW, even though I've met some really annoyingly pushy salesmen (like the one I mentioned), I've also encountered quite a few who would just welcome you when you arrive, tell you 'if you need any assistance, just come over to my desk', then leave you to look around without any stress.
That's definitely how it should be.
People who park in loading bays. Just had to carry a whole load of heavy shelving a country mile as the two nearest loading bays had cars in with their hazards on.
Some absolute prick an hour ago - I was driving towards Lochee and a taxi comes out in front of me in a move best described as “cheeky” - forced me to slow a little to maintain a gap between us. For some reason the dickhead in a Lexus behind him also decided to go. Slammed on the brakes, blasted the horn as I thought he hadn’t seen me and would be able to take avoiding action but he continued on with no deviation.
I have absolutely no idea how we didn’t make contact. Genuinely must have been millimetres - quite literally. Basically him saying “I’m taking this piece of tarmac and am willing to have an accident if you don’t slam on the brakes and avoid me”.
Absolute ****ing prick.
I was coming back from Kinross yesterday, joined the motorway of the slip and moved to overtake a wee red car.
As I’m passing, the red car speeds up to the point where I’m having to accelerate not to pass it. I generally don’t speed, but i had a car approaching behind me that o was going to have to give way to , and so i accelerated to go past.
Hit 80, and thus wee red car is still trying its best not to let me by. As i drew level with the driver, i glanced across and I swear it was the old woman from the Tweety-pie cartoons driving it. She had more years than miles per hour. Not what i was expecting at all!
Anyway, she’s a ****ing liability.
Inexperienced delivery drivers 🤔
https://www-dailyrecord-co-uk.cdn.am...y-not-23958323
A car at the Halbeath Roundabout coming from the leisure park, in the middle lane and the pretty-well signposted roundabout, is in front of me, so they’re well placed for exit 2 or 3. As we move off, they brake sharply, indicate left and start drifting the lane next to us (still fine for exit 2, which is what they appear to be going for).
They decide not to go for either that lane or that exit and move back, no signal, into the lane I’m in in front of me.
We get to the next set of lights, they’re in the lane for what was exit 3 at the start of this.
As we move off, they indicate right this time, and cut across the lanes into the one to the right, there’s space for them to move and they indicate in plenty of time, but the car that they move in front of hits their horn got s good three or four seconds.
Pet peeve here is the prick with the horn. The first car, while showing some horrific driving, is clearly lost and their final move was signalled in plenty of time, all it needed was for the horn-prick to ease off their accelerator slightly and let them in safely.
Someone did that to me the other day at Sheriffhall...a lapse of concentration had left me one lane to the left of what I needed to be in. I quickly check the mirrors and see I have plenty time and space to move to the right.
I indicate and even put a wee dash on to make sure I was not interfering with the car about 3 car lengths behind....only for the trumpet to slam on his horn and keep it on until we had left the roundabout at the next exit. All the while still no where near my bumper!
I felt like stopping the car and smashing his ******g face in to be honest!
Not sure why one idiot with a horn got me so annoyed but it got me right wound up so it did [emoji23]
Anyway I decided against violence to the person and just mashed the accelerator instead and left the twat to eat my dust [emoji2957][emoji2957]
I've been in similar situation at inveralmond roundabout heading north from Perth.
Approaching the roundabout with 3 lanes, left is left exit, right is 3rd exit north to the A9, middle lane is 2nd exit (industrial estate) and north. Car in front of me in the middle lane on the roundabout shifts over to the right as the lane markings change, suggesting returning down the road she came from, I speed up as I'm going to exit the roundabout at the 3rd exit north, keeping to the correct lane. Woman in the other car hits me, offside rear wing.
Stop and exchange details, I'm accused of cutting her off!!!!
similar thing happened to my wife a few years ago at the Dobbies roundabout in Livingston with an older (not elderly) couple. The guy gets out the car and starts getting really aggressive with my wife, getting right in her face, shouting and pointing. She got back into her car and phoned my parents who live pretty close (I was at work), the guy is standing outside her car door still shouting and blaming her even though he was in the lane for turning off the roundabout and decided to go straight on and clipped her car
as soon as my dad arrived the guy changed his tune and accused my wife (5’2” and about 8 stone) of being the aggressive one, until my dad told him he’d heard him shouting at her whilst she was on the phone with him, and reminded him that it’s a really hard act getting aggressive with a small woman on her own and he was welcome to try it on with my dad instead. The guy then started getting shirty about taking pictures of the damage and was refusing to exchange insurance details until a call to the police was mentioned, at which point he gave the details then couldn’t leave fast enough
Similar thing happened to my wife when some dick drove into the side of her car in a car park. She locked herself in the car and phoned me, I was about an hour away but she was close to the gym. The guy turned a whiter shade of pale when a couple of powerlifters went out to have a look at the damage.
Loads of small businesses re opening this week, so take a bow Fife Council for the roadworks just outside St Andrews. 95 minutes to complete the 16 miles into work and the high street absolutely dead.
Complete clowns.
Been said a million times before but folk who sit at 40/50/60 on dual carriageways for absolutely no reason.
See if they are not confident enough to drive at the speed limit they shouldn't be ****ing driving.
In my opinion, if it’s a dual carriageway, as long as they’re not ridiculously slow, I don’t see the problem them driving under under the limit. There’s a lane to overtake so they’re not impacting anyone else.
I’ll add a peeve of mine which is similar. People that drive up your backside on country roads because you are driving at 50 and not 60. I’m a city driver, I drive on roads I’m familiar with that are well lit. I’m not a bad driver, but if I’m driving on an unfamiliar country road and it’s pitch black I’m not going to drive at 60 the whole way because I don’t know when the next bend in the road is coming. While I roll my eyes at the drivers that overtake me by driving up the wrong side of the road, I’d rather that than try to intimidate me by tailgating me.
People who when approaching stationary traffic brake sharply about 100 yards away then stutter up to the queue in 1st gear. Who the **** taught them to drive like that?
I get rolling along if you are in a traffic jam rather than stop starting but the above is something I've only started to notice recently and it's not only bizarre but potentially dangerous.
What are you insinuating? I'm not angry at all. It is however frustrating when you come up someone sitting at 45mph and you can't overtake them because other people are lane hogging. If the person infront perhaps upped their speed then it wouldn't even be an issue.
Tossers in traffic jams who start blasting their horns.
When you enter from a slip road and the car behind flies out to the fast lane to stop you pulling out to overtake.
The Cramond to Queensferry Crossing road, dual carriageway but inexplicably carries a 40mph limit on for a large part before going to 50.
I’m generally pretty good as adhering to speed limits, but i reckon easily 90% of traffic on that road ignore the speed limit.
If I remember correctly there were additional restrictions through a large number of serious accidents because you can cross both carriageways. Most people were speeding from The Barnton or not slowing off the Motorway. The bit that used to grind my gears was turning the Barnton to Maybury road to single lane till East Craigs.
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Got my one and only speeding ticket there many years ago, didn’t pay attention to the signs and thought I was still in the 60 zone caught doing 54 in a 40 limit Really bothered me for a long time after and seriously affected the way I drove afterwards, and not in a good way. I became paranoid about my speed and was so conscious of watching the speedometer when my eyes should have been on the road. Fortunately didn’t have any mishaps but took me many weeks to calm down and relax behind the wheel again.
Maybe not a peeve but I’ve seen it all now. There seems to be a pedestrian lane on the roundabout at the bottom of Broughton Street
Seen a woman overtake every car in the queue of traffic on the wrong side of the road on Comely Bank today.
Pulled out in front of Waitrose, through one set of lights, to the opening at the Royal Mail sorting office, sat on the wrong side of the road at the red light that had come on, started reversing then went through the red light anyway and then just about crashed into a taxi who was turning right into the bank.
Unreal.
:agree: Agree completely with you. Few people giving you stick and saying that everyone should overtake are missing the point that this can then slow down the overtaking lane as well if you have lorries deciding to overtake someone going at 45.
Whilst there is no mimimum speed limit on motorways if the police deem you are driving too slowly then they can pull you over for dangerous driving.
Lorries deciding to overtake someone so they dont have to slow down, but making a string of cars in the overtaking lane slowdown in the process, is one of my pet hates by the way :greengrin
Well no its not courteous its actually quite inconsiderate, because a lorry that is limited to 55mph may well feel inclined to overtake the 45mph driver, and therefore a host of cars travelling in the outside lane at 70mph are then held up in the process.:wink:
I'm on that road a couple of times a week. I've probably seen more unmarked police cars there, having pulled drivers in, than any of the 250 miles I drive a week for my wee part time job around the central belt.
It's maybe a Fifers thing. Apart from Miller and Carter on that road catching Fifers coming in the only other regular camera vans I see are in Fife.
Truck drivers are not only limited in how fast they are allowed to drive but also how long they can drive and how much rest they have to take. A 10mph difference can make the difference between him making his delivery on time or not or even him/her getting home that day. Everybody moans about trucks on the roads but everyone wants food on the supermarket shelves.
Yes, but I also agree that people should be able to drive within the speed limit according to their personal capabilities, road, weather and traffic conditions.
Someone travelling at 45mph on a dual carriageway is less likely to cause congestion than someone travelling at 58mph.
The original post from Dazzling Doidge was about driving too slowly for no reason, so weather and traffic conditions aren't of relevance here because they are good reasons. Your assertion that people should be able to drive within the limit at whatever speed they like based on their driving capabilities though is something I couldn't disagree more with.
Driving too slowly on motorway/ dual carriageway is widely acknowledged as being dangerous ( for a number of reasons) hence why police have ability to warn/fine/ prosecute those who do so for careless or inconsiderate driving. Anyone driving at 45mph for no reason certainly runs the risk of being pulled over by the police, and rightly so as their driving would fall below the standards expected of a competent driver.
People driving at low speeds on a dual carriageway or motorway can be overtaken in the outside lane.
That's fine if there's little traffic... but on a busy road, it means that two lanes are now merging into one, which has a knock on effect of slowing down the flow of traffic behind.
This effect is multiplied immensely when there are HGV's, etc trying to overtake, as they're often incapable of reaching the speed limit. This, apparently, is one of the causes of so-called 'phantom motorway tailbacks', where slow moving traffic and delays happen for no obvious reason.
(this is from one of my relatives that used to be in L&B Police, who also said it's policy to warn and/or fine motorists persisting at low speeds on the motorway for no good reason)