Originally Posted by
Jim44
I allowed EE to persuade me to go from perfectly satisfactory bog standard broadband to ‘faster’ full fibre broadband. Fine in theory, but I wasn’t prepared for the ensuing farce involving Open Reach. Engineer arrives to lead the cable from the pole into my house but tells me that the pole is ‘B’ type, ie. condemned and unable for him to go up. Followed by a 90 minute wait for a ‘hoist’ vehicle, which couldn’t get close enough to the pole. Meanwhile, the engineer tries to drill holes to attach the box to the exterior whinstone wall but wears out two drills plus another of mine. He had to disappear for an hour to purchase another one. He completes half the job but has to report that the job is categorised as ‘incomplete’ awaiting further attention ( he says they’ll have to come with a scaffold to climb the pole). Ten days pass and I hear nothing from EE or Open Reach. I contact EE who tell me the job’s under review and I’ll hear from them in due course. I’m still waiting. Fortunately, my router is still functioning and my wifi is ok, but it hardly fills you with confidence in the ‘best’ broadband provider in the country.
