Kiosks/general matchday experience

[matty_f]

I’ve seen a few comments about the queues for the kiosks on other threads, I thought the overall organisation around the stadium was shocking tonight.

Bumped into a friend on their way down the stairs from the West Upper as i was going up to my seat - they let me know the kiosk was closed in the upper section. At the top of the stairs the stewards advised they were just about to open it up.

About twenty five minutes before kick off i went to get a drink, went to the toilet first - no soap in the dispensers. There’s no excuse for that on the first home fixture of the season.

The kiosk was still closed so i went down to the West lower and joined the queue. One person serving the queue (there were three queues with one person for each).

It took almost half an hour to get served, so i missed kick off (i needed to take some meds, so needed a drink otherwise I’d have just sacked it long before then).


The guy in front of me in the queue was foreign, at Easter Rd for the first time with his young son. They were waiting for hot dogs, when they got served they were told there were none so opted for chips instead, which they had to wait for.

After the game, the exit at the ticket office end of the West was closed so we were funnelled through the West lower concourse to join folk exciting from the West lower, no idea why.

I don’t like to call out the club for stuff but that was really poor stuff - basic things done badly.


Hopefully there’s a lessons learned meeting and they review operations from the match, otherwise there are going to be a lot of folk peed off every other week.

[NAE NOOKIE]

Not gonna lie, I'm the sort of guy who turns up 5 minutes before kick off, but when I got into the east concourse tonight the queue for the kiosks was absolutely massive, they cant have all joined it at 10 past 7.

Last season was just as bad in the west upper. My pre match ritual is always a pie and Bovril and I have to say that last season I must have missed out on that more than in any other season in the last 20 years, simply because a lot of the time even with only 4 folk in front of me I knew I wasn't going to get served until about 5 or 10 past 3 so I didn't bother.

The soap thing is really poor, as is not opening all of the exit points to allow folk to get away from the stadium at full time.

I watched that You Tube video of the blogger sampling our new hospitality at the St Mirren game ... where if I recall correctly he met you and the other lad who does Longbangers with you Matty .... he was absolutely fulsome in his praise of what Hibs had to offer afterwards and as you know this is a guy who has been to hospitality at far bigger clubs than Hibs.

But for me that makes it all the more annoying that for the fans who can't afford or simply don't want to use hospitality the standard of catering is clearly sub standard. As you point out, this is the first home game of the season and already the stuff that people complained about throughout the whole of last season is being complained about again.

Not to mention yet again the card readers. My mates ticket wouldn't scan tonight and he had to join the queue of about 10 folk waiting to get in one of the main doors who's tickets had also failed to scan. Bloody groundhog day from last season vis a vis tickets not scanning, in all of the stands if what I saw on here is right.

Having top class hospitality is all well and good, but what use is that if pretty well everything else is so bloody half assed ... Hibs need to get a grip on this they really do.

[overdrive]

Kiosk was shut in the West Upper North side. After having issues scanning my ticket in the FF Upper with my old phone but having no issue with my new phone, it was flipped tonight. Couldn’t get it to scan… could barely fit my phone in. Clearly different scanners in the West than the FF. Just a **** experience. They need new scanners throughout the stadium that can deal with most modern phones at the first time of asking.

They also need to realise if they are going to have such an early kick off that a lot of folk will be coming straight from work and as such they need more kiosks open.

[Chuck Rhoades]

I’ve seen a few comments about the queues for the kiosks on other threads, I thought the overall organisation around the stadium was shocking tonight.

Bumped into a friend on their way down the stairs from the West Upper as i was going up to my seat - they let me know the kiosk was closed in the upper section. At the top of the stairs the stewards advised they were just about to open it up.

About twenty five minutes before kick off i went to get a drink, went to the toilet first - no soap in the dispensers. There’s no excuse for that on the first home fixture of the season.

The kiosk was still closed so i went down to the West lower and joined the queue. One person serving the queue (there were three queues with one person for each).

It took almost half an hour to get served, so i missed kick off (i needed to take some meds, so needed a drink otherwise I’d have just sacked it long before then).


The guy in front of me in the queue was foreign, at Easter Rd for the first time with his young son. They were waiting for hot dogs, when they got served they were told there were none so opted for chips instead, which they had to wait for.

After the game, the exit at the ticket office end of the West was closed so we were funnelled through the West lower concourse to join folk exciting from the West lower, no idea why.

I don’t like to call out the club for stuff but that was really poor stuff - basic things done badly.


Hopefully there’s a lessons learned meeting and they review operations from the match, otherwise there are going to be a lot of folk peed off every other week.

Ah, super old Garry O’Hagan back what he’s doing best. Been going downhill for over a season now since he’s come back.

[andrew70]

Ah, super old Garry O’Hagan back what he’s doing best. Been going downhill for over a season now since he’s come back.

It’s been going downhill long before he returned.

Harsh to nail it all on him.

On one hand we’ve got our hospitality suites which I believe are second to none but the mere supporter has been forgotten about once again.

The kiosks etc are a shambles but I note they are always holding open days for new staff.

[Viva_Palmeiras]

That’s if you can blumming get in in the first place! 3 banks cards from two different banks and creating a new registration later still not accepting it


27039
https://www.hibs.net/blob:https://www.hibs.net/37b48e25-8203-4f43-823b-ab4b417b94f1

[HIBS NUTS]

Unfortunately because of leaving the EU, there are not enough staff UK wide, hospitality, and many more areas.
Not a political statement.
This is a fact, top hotels , and resorts, can’t get staff, the chances of a organisation that works for a few hours every couple of weeks, getting enough staff is virtually zero.
Is sad to hear about the problems of service at easter road, but i’m afraid it’s something, we are all going to have to get used too. 😞

[7Hero]

No Students in town is a big issue for the caterer and hospitality in general.

All staff they manage to muster from the meager pool available will be prioritised in the hospitality suites.

it will improve in September.

[HIBS NUTS]

No Students in town is a big issue for the caterer and hospitality in general.

All staff they manage to muster from the meager pool available will be prioritised in the hospitality suites.

it will improve in September.
agree 100 percent.

[Allant1981]

Massive queue in the east for food when I got in just before 7 so didn't bother waiting. Had an issue with the digital ticket but think it must be my phone as its been the same for the last couple of years, last season I ended up using my actual card each week rather than my phone. I know it was only a friendly but the amount of times folk were swapping seats in my row was a pain in the backside. Apart from that it was ok!

[Dmas]

Vast majority there last night would have been ST holders with a free ticket, can’t see there being much match day income made could it be as simple as running at minimum staff levels due to that? there should def be soap in the toilets though that’s poor as is the exit routes being closed need to look after these sort of things better as it’s a hassle for fowk just peeing people off for no reason could be the difference between them coming back or not

[Bridge hibs]

What was the attendance last night ?

[JoeT]

Toilets in west lower were rank. Floor is disgusting, stank of urine. Need a hose down and some bleach, obviously haven't been touched since the season ended.

[Hiber-nation]

Hope people are making the club aware of this.

[Since452]

We have the hungriest fan base in Scotland

[DIXIHIBS]

What was the attendance last night ?

Think they announced just over 9000. Good for a friendly i would reckon.

[BILLYHIBS]

Any hot water in the bogs yet ?

Decided to wait until I got home

[skyehibee]

I don’t mind if they are closed for whatever reason but at least warn the fans beforehand. It’s not hard to add a sentence to the pre match email they send out each week saying “limited kiosks” so people can plan ahead.

[EskbankHibby]

No pies at all in the East kiosks half an hour into the game (after a 10 minute wait in the queue to be told this).

Would have been a further 10 minute wait for chips so just a juice and a coffee.

I never eat the kiosk food anyway but for my 10 year old it’s part of the match day experience. Disappointed 10 year old!

[Pretty Boy]

I think staffing for the kiosks is an issue. There are always adverts for staff. It's minimum wage with irregular hours so not sure it's all that attractive work albeit I know that will suit some.

More generally I think football clubs in general just know they don't have to make all that much effort to make a visit to a stadium pleasant. They have that unrivalled brand loyalty that we call being a supporter. If you went to a cinema and there was no hot water or soap in the toilets then you would take your business elsewhere. If you went to a restaurant and there was one waiter servicing 8 tables and you waited 45 minutes on a starter you just wouldn't go back. Football clubs don't have to worry about that so there is no incentive to spend a lot making things all that much better. Fans will turn up regardless and enough buu food just now to make it viable even with the crap offering and even worse service.

[CockneyRebel]

That’s if you can blumming get in in the first place! 3 banks cards from two different banks and creating a new registration later still not accepting it


27039
https://www.hibs.net/blob:https://www.hibs.net/37b48e25-8203-4f43-823b-ab4b417b94f1


Had the same problem where I just could not get payment acceptance. My bank card details are saved in my Hibs account and not been a problem before. I deleted my card details and re-entered the same details again and this solved the problem (although I don't know what the problem was!).

[Bridge hibs]

Think they announced just over 9000. Good for a friendly i would reckon.

Nice one, cheers mate 👍

[Big_Franck]

I think staffing for the kiosks is an issue. There are always adverts for staff. It's minimum wage with irregular hours so not sure it's all that attractive work albeit I know that will suit some.

More generally I think football clubs in general just know they don't have to make all that much effort to make a visit to a stadium pleasant. They have that unrivalled brand loyalty that we call being a supporter. If you went to a cinema and there was no hot water or soap in the toilets then you would take your business elsewhere. If you went to a restaurant and there was one waiter servicing 8 tables and you waited 45 minutes on a starter you just wouldn't go back. Football clubs don't have to worry about that so there is no incentive to spend a lot making things all that much better. Fans will turn up regardless and enough buu food just now to make it viable even with the crap offering and even worse service.

Is kiosk staffing even an issue that the club have any control over? Did we not contract the catering out? If so, I don't think Hibs will have any influence over staffing numbers at the kiosks, so I'm not sure we can blame them here.

[Smartie]

Did Murrayfield manage to staff their kiosks adequately for either the Man Utd game or the concerts there earlier this summer?

I wasn’t there but it strikes me that Hibs go off half-cocked every year, whether it’s the team or getting the “match day experience” right. They tend to get their act together around September time but it’s frustrating if you’re a paying customer paying for a service prior to that, and not having a team ready to start the season has cost us a few times in recent seasons.

I was disappointed no ppv was available as I’d have happily chucked Hibs a few quid to watch from home and every penny helps with the team / match day experience.

[Winston Ingram]

The West Upper has been shocking for years.

The organisation is so,so amateur.

For a start, the amount of times I’ve been there and they don’t even bother to turn the TV’s on for the half time scores.

It’s always brutally understaffed and the ones there are never prepared. They’ve got 15 minutes at half time. Guaranteed when ye get down there, the boy in front of you will order 4 cups of tea and that will tie up one of the 2 or 3 people working in there for 5 of those 15 minutes.

When I go to Spurs, now I get that they are on a different level for match experiences than us, but they get the basics perfect.

They know every week they will likely sell x amount of this and x amount of that. You get down stairs, they x amounts of teas, coffees, hot chocolates, beers already poured and ready to hand over to customers. The queues are rapid. People think nothing of queueing because they know that they will be there 2 minutes tops.

You join a queue in the West upper, yer not confident you’re seeing KO for the second half. I shudder to think how much money the clubs throws away on this.

[DH1875]

You can make excuses for the kiosks but really should be no excuses about the nick of the toilets and the lack of soap.

Actually, forgetting staffing problems, how do you run out of pies and hotdogs less than 30 minutes into the game?????

[Pretty Boy]

Is kiosk staffing even an issue that the club have any control over? Did we not contract the catering out? If so, I don't think Hibs will have any influence over staffing numbers at the kiosks, so I'm not sure we can blame them here.

I think it is contracted out but I would assume Hibs would have some KPIs agreed with the contractor. The better the offering, the more profitable it is and the more profitable it is the more Hibs can tender it out for in future.

Hospitality is an example of that. That is an area where the clientele may well have other options as it isn't exclusively targeted at the supporter, so it has to be good. That is contracted out but for top dollar because the product is worth it

[MartinfaePorty]

Similar kiosk experience to those who have already posted (thanks brother for queuing to get me a hot dog and chips, the only thing they had left at half-time).

I also wanted to ask whose bright idea was it to only have 1 main exit gate open, for the East Stand? I can't ever remember that happening before. Congratulations to the fan(s) who opened the other one themselves and helped alleviate the build up of thousands of fans leaving!

[Billy Whizz]

Queues were horrendous in the East pre match, and even worse at half time. Over 100 yards at least. Menu changes and macaroni pies now delisted, which is the only thing I buy, so won’t be buying anything this season other than maybe a coffee
Post-match one of the gates onto the main road at the bottom of the East was closed. No idea why

As for seagulls, circling everywhere. Wonder if we’ve tried some of these dummy owls/eagles to try and scare them off

[Simkin911]

It was chaotic. Poor communication all over. Tell fans in advance that the upper kiosks are closed. Or on arrival in lower concourse.

Pretty poor though that staff on arrival in that West upper say they are going to open up but don’t.

Climbing up to the West Upper with hot drinks purchased on the ground floor isn’t ideal. At the 25 min point we joined the queue and managed back to our seat just 2-3 mins into the 2nd half.

I don’t think it’s that bad all the time. It’s never great but last night was particularly bad.

[Allant1981]

Queues were horrendous in the East pre match, and even worse at half time. Over 100 yards at least. Menu changes and macaroni pies now delisted, which is the only thing I buy, so won’t be buying anything this season other than maybe a coffee
Post-match one of the gates onto the main road at the bottom of the East was closed. No idea why

As for seagulls, circling everywhere. Wonder if we’ve tried some of these dummy owls/eagles to try and scare them off

The bloody things were attacking each other in the row behind me, had my hood up most of the time incase I got a wee present on my head!!

[oconnors_strip]

I arrived in the east stand at 6:40 and joined a queue of about 8 people to get a pie. It took 15 mins to be served! And as billy said, no macaroni pies now being sold. Many people were waiting to get chips made, seems a lack of staff and also communication between staff.

At full time myself and my dad walk from the east stand to behind the south stand to get back to the car. There was no security to be seen but lots of away fans and young hibs fans looking for “trouble”. I know it was a friendly but it’s also a good type of game to train different areas of staff.

[Jones28]

You’d think with the population of students in Leith nowadays it would be quite easy to find a bunch of students with half a brain cell to run some kiosks for a few hours irregularly over the course of the year.

They have to make it pay, surely giving them £12 an hour or something that’s actually going to make sure people turn up is better than staffing levels being so short they can’t man them properly.

[Since90+2]

I arrived in the east stand at 6:40 and joined a queue of about 8 people to get a pie. It took 15 mins to be served! And as billy said, no macaroni pies now being sold. Many people were waiting to get chips made, seems a lack of staff and also communication between staff.

At full time myself and my dad walk from the east stand to behind the south stand to get back to the car. There was no security to be seen but lots of away fans and young hibs fans looking for “trouble”. I know it was a friendly but it’s also a good type of game to train different areas of staff.

To be fair, I don't think anyone would have expected trouble at the the game. Are we not meant to have some sort of fan linkup with Groningen?

[DH1875]

To be fair, I don't think anyone would have expected trouble at the the game. Are we not meant to have some sort of fan linkup with Groningen?

Is that not through previous fans groups and some of the older boys? The new young team probably don't know them or are even aware of the linkup.

Even at that. Be lucky if there were what, 200 Groningen fans there last night.

[Groathillgrump]

Options for buying food and drink on the way to a midweek game are limited but if it's a Saturday 3.00pm kick-off just go to Greggs and pick up some stuff there. It's much cheaper than the overpriced crap they sell in the ground and you won't be standing in a queue for 20 minutes.

And no soap in the toilets in this day and age is unacceptable.

[matty_f]

You can make excuses for the kiosks but really should be no excuses about the nick of the toilets and the lack of soap.

Actually, forgetting staffing problems, how do you run out of pies and hotdogs less than 30 minutes into the game?????

They’d run out of hot dogs at the kiosk i was at before the game. It honestly felt like, across the ‘event’, that they’d set up for a 19:45 kick off and were caught it that it was starting earlier. Stewards not in position, kiosks not open and not stocked or staffed properly etc. It’s really poor.

And i take the point about it not being an income generating game for the club, but that is their chance to showcase what the set up is going to be like and what you can expect for the season.

It was only out of necessity that i queued as long as I did for the drink, I’ll be doing all i can to avoid that from now.

[Chorley Hibee]

On another note, I noticed just how poor a state the facade of the Famous Five stand looked whilst walking past it last night.

It was absolutely filthy and looked in need of a good jet wash. Paint work etc looks very tired and dilapidated too.

By all accounts, the interior leaves a lot to be desired too.

[Pretty Boy]

On another note, I noticed just how poor a state the facade of the Famous Five stand looked whilst walking past it last night.

It was absolutely filthy and looked in need of a good jet wash. Paint work etc looks very tired and dilapidated too.

By all accounts, the interior leaves a lot to be desired too.

I've often wondered what the shelf life was expected to be on both the FF and South stands. I still think of them as the 'new stands' but they have been up for almost 30 years now.

Even with all the work done in the last couple of years ER is showing it's age a wee bit imo. I'm not convinced the staircases laid out the way they are in the FF would get the go ahead nowadays for example. Likewise no hot water wouldn't be deemed acceptable now even if many of us grudgingly accept a retrofit is too expensive. The exterior of the FF in particular looks awful and frankly looks like a building that has been up and largely untouched for 3 decades.

[PHeffernan]

Solutions
Re the kiosks, they need to keep putting the prices up until they reach a point where the demand numbers reduce to a level they can cater to.
The rest of us can just be educated to eat before we leave the house or bring food with us.

As for no soap in the toilets and smelling of piss first game of the season. There is no excuse.
Get it sorted Ben Ken.

As long as the big hitters are catered for in hospitality that's all that matters isn't it big man.
Never see Ben or Malcy cutting about the kiosks and pissers, serving chips and giving the punters the smile and the chat.

Hibs, the same as any other business, taking care of sponsors and hospitality dudes. **** the proles.

[The Hibee Harp]

I've often wondered what the shelf life was expected to be on both the FF and South stands. I still think of them as the 'new stands' but they have been up for almost 30 years now.

Even with all the work done in the last couple of years ER is showing it's age a wee bit imo. I'm not convinced the staircases laid out the way they are in the FF would get the go ahead nowadays for example. Likewise no hot water wouldn't be deemed acceptable now even if many of us grudgingly accept a retrofit is too expensive. The exterior of the FF in particular looks awful and frankly looks like a building that has been up and largely untouched for 3 decades.

I noticed last night the seats in the south stand are a mess. So many still broken from last season. No excuse. I’m sure there is an agreement that visiting clubs pay for any damage so you would assume we have the money to get them fixed.

[tug.lismore]

The coffee is rank rotten. How do you mess up instant coffee?

Sent from my M2007J17G using Tapatalk

[Bridge hibs]

The coffee is rank rotten. How do you mess up instant coffee?

Sent from my M2007J17G using Tapatalk

Totally agree, overpriced piss water

[Danderhall Hibs]

They’d run out of hot dogs at the kiosk i was at before the game. It honestly felt like, across the ‘event’, that they’d set up for a 19:45 kick off and were caught it that it was starting earlier. Stewards not in position, kiosks not open and not stocked or staffed properly etc. It’s really poor.

And i take the point about it not being an income generating game for the club, but that is their chance to showcase what the set up is going to be like and what you can expect for the season.

It was only out of necessity that i queued as long as I did for the drink, I’ll be doing all i can to avoid that from now.

Agreed - if they’ve outsourced the work then they’ve got to be aware of the potential reputational damage to the brand. All very well making sure the minority in the suites are catered for but the majority need to be considered too.

Otherwise just bin off catering altogether if they don’t really care. BTW is this stuff part of the “match day experience”?

[.Sean.]

I've often wondered what the shelf life was expected to be on both the FF and South stands. I still think of them as the 'new stands' but they have been up for almost 30 years now.

Even with all the work done in the last couple of years ER is showing it's age a wee bit imo. I'm not convinced the staircases laid out the way they are in the FF would get the go ahead nowadays for example. Likewise no hot water wouldn't be deemed acceptable now even if many of us grudgingly accept a retrofit is too expensive. The exterior of the FF in particular looks awful and frankly looks like a building that has been up and largely untouched for 3 decades.
I agree with this, from the inside the stadium is looking pretty smart but it’s a bit of a dump outside and surrounding. A facelift on the exteriors of the stand is much needed but how much would new cladding, windshields cost. You’d be looking at hundreds of thousands probably

And just to echo what others have said, I was in the West lower last night and waited half an hour for a sprite. It was bordering on farcical how slow the que was moving

[oconnors_strip]

They’d run out of hot dogs at the kiosk i was at before the game. It honestly felt like, across the ‘event’, that they’d set up for a 19:45 kick off and were caught it that it was starting earlier. Stewards not in position, kiosks not open and not stocked or staffed properly etc. It’s really poor.

And i take the point about it not being an income generating game for the club, but that is their chance to showcase what the set up is going to be like and what you can expect for the season.

It was only out of necessity that i queued as long as I did for the drink, I’ll be doing all i can to avoid that from now.

I’ve said it before and think about it every time we have an evening kick off, why is there not a water fountain or some sort of free water supply that you don’t need to stand in a queue for ages. I take medication when at evening games so I either take my medication before or after the game or take a carton of juice in with me if I remember or pass a shop that sells them.

Think Hibs could do something that is “green” for the environment when it comes to water for drinking .

[matty_f]

Agreed - if they’ve outsourced the work then they’ve got to be aware of the potential reputational damage to the brand. All very well making sure the mi orit in the suites are catered for but the majority need to be considered too.

Otherwise just bin off catering altogether if they don’t really care. BTW is this stuff part of the “match day experience”?
It definitely spoiled my matchday experience.

Another thing, very trivial but highlighting a greater lack of care - I wanted and asked for a Coke, got a Coke Zero (there was no Coke tap), yet Coke’s advertised on the price menu. Guy never asked if Coke Zero was alright or if i wanted something else, just poured it and gave me it.

I was well past the point of arguing by this stage and just took it but they need to be getting basics like that right.

[big gogs]

Toilets in west lower were rank. Floor is disgusting, stank of urine. Need a hose down and some bleach, obviously haven't been touched since the season ended.
The toilets stank of urine,now that’s a shocker,imagine hundreds of guys going to the toilets to relieve themselves,it’s a toilet .the floor is disgusting ,would it help if some people could aim straight.could the board walk about spraying the area with essence of lavender or other perfume.

[A Hi-Bee]

I did hear that the seagulls got to the mac pies just as they were being delivered, hundreds o them some flew in from as far away as the Faroes.
:greengrin
No real excuse for crap food that is overpriced nowadays, best just to remove your business, if enough people do that Hibs will eventually get the message.
You would never have such rubbish food or match day experience in North America.

[Paulie Walnuts]

I've often wondered what the shelf life was expected to be on both the FF and South stands. I still think of them as the 'new stands' but they have been up for almost 30 years now.

Even with all the work done in the last couple of years ER is showing it's age a wee bit imo. I'm not convinced the staircases laid out the way they are in the FF would get the go ahead nowadays for example. Likewise no hot water wouldn't be deemed acceptable now even if many of us grudgingly accept a retrofit is too expensive. The exterior of the FF in particular looks awful and frankly looks like a building that has been up and largely untouched for 3 decades.

:agree:

I suspect the day will come in the next decade or so where we consider taking the FF down and trying to get a new stand with corner(s) up.

[Jamesie]

We arrived to the East last night shortly after 7: slight queues but nothing too major. What was interesting was an absence of a steward from every fire exit. Perhaps the queues had increased behind us, because next thing someone had opened a fire exit from the inside and a stream of fans starting to enter the ground through at exit, presumably with no ticket checks employed. It stayed open for about three or four minutes until a steward noticed it. Not ideal.

[NAE NOOKIE]

:agree:

I suspect the day will come in the next decade or so where we consider taking the FF down and trying to get a new stand with corner(s) up.

When you consider that what should have been hospitality in the FF is no longer used, by that I mean the windows looking onto the pitch, if Hibs were to do this it would be better simply to curve the East stand around keeping it single tier all the way to where it meets the west. It wont join up the west with the stand though, because Hibs would never get permission to build in that corner IMO .... but that doesn't really matter, the FF / West corner isn't really the problem, leaving it the way it is wouldn't particularly hurt.

You put rail seats in the corner section of this new monolith to accommodate the wee radges who could stand without obstructing the view of the seats behind the goals or side on to the pitch

It would be far cheaper to build than a new double decker stand and at the same time make Easter Road one hell of an intimidating stadium. I want Hibs to do this tomorrow ... sod spending the potential Doig money on a new striker :greengrin

[Since90+2]

:agree:

I suspect the day will come in the next decade or so where we consider taking the FF down and trying to get a new stand with corner(s) up.

A decade? I'd doubt it. That stand will be structurally sound for 30 years at least and a rebuilt of it would cost an absolute fortune.

Where are you plucking within 10 years from?

[LewysGot2]

The coffee is rank rotten. How do you mess up instant coffee?

Sent from my M2007J17G using Tapatalk

I had a coffee last night and it was not great. Felt like it was quite weak tasting. It’s prepacked Kenco stuff so how does that even happen?

[Paulie Walnuts]

A decade? I'd doubt it. That stand will be structurally sound for 30 years at least and a rebuilt of it would cost an absolute fortune.

Where are you plucking within 10 years from?

I’m not plucking it from anywhere, I’ve never suggested I have any inside knowledge or that.

If we ever do corner(s) then I’d fancy we’ll take the opportunity to either completely demolish or make major changes to the stand that it’s adjoined to.

[NAE NOOKIE]

A decade? I'd doubt it. That stand will be structurally sound for 30 years at least and a rebuilt of it would cost an absolute fortune.

Where are you plucking within 10 years from?

Have to agree, all the FF really needs is the inside re fitted and spruced up along with the outside of the stand ... I highly doubt STF would have spent 4 million quid building something that was only going to be good for quarter of a century.

I do think that in the context of our new owners the corners between the east and end stands are eminently doable, not to mention desirable ... knocking down and totally rebuilding a stand is a different ball game and would require a far more significant outlay.

[Since90+2]

I’m not plucking it from anywhere, I’ve never suggested I have any inside knowledge or that.

If we ever do corner(s) then I’d fancy we’ll take the opportunity to either completely demolish or make major changes to the stand that it’s adjoined to.

You mentioned that timeframe of 10 years, not me. I just asked how you'd came to length of time that's all.

[Bridge hibs]

When you consider that what should have been hospitality in the FF is no longer used, by that I mean the windows looking onto the pitch, if Hibs were to do this it would be better simply to curve the East stand around keeping it single tier all the way to where it meets the west. It wont join up the west with the stand though, because Hibs would never get permission to build in that corner IMO .... but that doesn't really matter, the FF / West corner isn't really the problem, leaving it the way it is wouldn't particularly hurt.

You put rail seats in the corner section of this new monolith to accommodate the wee radges who could stand without obstructing the view of the seats behind the goals or side on to the pitch

It would be far cheaper to build than a new double decker stand and at the same time make Easter Road one hell of an intimidating stadium. I want Hibs to do this tomorrow ... sod spending the potential Doig money on a new striker :greengrinIm sure I saw photos recently and that Randers fc previously had 4 stands and joined them at the corners, not sure when they did it though and unsure what the land is like on the outside of their stadium

[Since90+2]

Have to agree, all the FF really needs is the inside re fitted and spruced up along with the outside of the stand ... I highly doubt STF would have spent 4 million quid building something that was only going to be good for quarter of a century.

I do think that in the context of our new owners the corners between the east and end stands are eminently doable, not to mention desirable ... knocking down and totally rebuilding a stand is a different ball game and would require a far more significant outlay.

The stands are absolutely fine and do not need replaced. Any chat of that will just lead to nonsense chat from rival fans that the ground is in disrepair.

It's not, it needs refurbishment, not rebuilt.

[He's here!]

Wasn't there but if it's as bad as that they should just not bother with catering for pre-season games.

TBH I've never really understood the need to eat or drink at a match. Its only a couple of hours and you can easily buy much better quality food beforehand or afterwards. Sure, kids get bored but you can just bring sweets etc with you.

[O'Rourke3]

Im sure I saw photos recently and that Randers fc previously had 4 stands and joined them at the corners, not sure when they did it though and unsure what the land is like on the outside of their stadiumFrom memory, not blocking anyone's light. Stadium pretty stand alone with space around all 4 stands.

Sent from my SM-G990B using Tapatalk

[Bridge hibs]

Wasn't there but if it's as bad as that they should just not bother with catering for pre-season games.

TBH I've never really understood the need to eat or drink at a match. Its only a couple of hours and you can easily buy much better quality food beforehand or afterwards. Sure, kids get bored but you can just bring sweets etc with you.It was a 715 ko, a lot of folk probably left straight from work so would probably fancy a pie or so but because you never understood the need to eat or drink before games means others have to miss out ?

There is a service being offered with a very expensively poor return, this is nothing new either. Hibs obviously have a deal in place so they need to work with the catering company to rectify this

I never eat anything but I like a coffee when Im at a game but even that has been expensive piss water the past few seasons

[Bridge hibs]

From memory, not blocking anyone's light. Stadium pretty stand alone with space around all 4 stands.

Sent from my SM-G990B using Tapatalk

Just had a look mate, seemingly completely renovated or rebuilt around 2006/2007

[NAE NOOKIE]

The stands are absolutely fine and do not need replaced. Any chat of that will just lead to nonsense chat from rival fans that the ground is in disrepair.

It's not, it needs refurbishment, not rebuilt.

Think that's kind of what I was saying mate ... in general there's nothing wrong with Easter Road, the stuff I was talking about further up the thread is just daydreaming to a large extent .... I'm not expecting Hibs to spend 20 million quid we don't have on a stadium that doesn't need it, so far as replacing a whole stand is concerned :greengrin

The corners are a different matter. An extension of the bottom of the east to meet the bottom decks of the end stands with the big screens above the new seats and roofing to connecting the end stands with the east would IMO be a basic project in the grand scheme of things ... very little demolition required and probably no need to add to the toilet facilities or food kiosks either. If that piece of pish the gunts across the city have built cost 23 million quid I fail to see how such a basic project would even require a quarter of that.

In the end it's all about this club continuing to grow and moving forward. I don't care if its something we can live with without doing, for so long as the corners on the east side of the stadium remain open Easter Road is an unfinished stadium for me .... its good, but it could be so much better and surely that has to be an aim for any club with ambition.

[7Hero]

Did Murrayfield manage to staff their kiosks adequately for either the Man Utd game or the concerts there earlier this summer?



A good comparison as the Caterer in both Stadiums is the same, the staff will work between the venues, thus maximising the hours they can do. Due to the size of Murrayfield and the caterer their is a large pool of staff, if they can cope with a Murrayfield concert or rugby match then ER is a doddle.

Hibs got a large financial windfall for the catering contract, it was well publicised, the suites were a big draw with the large increase in Matchday hospitality compared to what was their prior to refurb.

It will be up to the caterer to ensure they staff correctly, not Hibs. If Hibs have an issue with the service you would hope they would let the caterer know, It's up to the Club to ensure their supplier / caterer provides a service it sees befitting of it's loyal support, as the caterer is now responsible for ALL catering then it won't be hard for Hibs to dedicate time on monitoring the service.

The real question is if the club see's the catering outwith the Hospitality suites as a priority.

[He's here!]

It was a 715 ko, a lot of folk probably left straight from work so would probably fancy a pie or so but because you never understood the need to eat or drink before games means others have to miss out ?

There is a service being offered with a very expensively poor return, this is nothing new either. Hibs obviously have a deal in place so they need to work with the catering company to rectify this

I never eat anything but I like a coffee when Im at a game but even that has been expensive piss water the past few seasons

If folk want to eat/drink in the ground that's fine by me. I'm just saying if the offering is so consistently p**h why not just stop at a decent chippie/takeaway en route or afterwards? If they can't even make a drinkable instant coffee why waste your time and money?

[NAE NOOKIE]

A good comparison as the Caterer in both Stadiums is the same, the staff will work between the venues, thus maximising the hours they can do. Due to the size of Murrayfield and the caterer their is a large pool of staff, if they can cope with a Murrayfield concert or rugby match then ER is a doddle.

Hibs got a large financial windfall for the catering contract, it was well publicised, the suites were a big draw with the large increase in Matchday hospitality compared to what was their prior to refurb.

It will be up to the caterer to ensure they staff correctly, not Hibs. If Hibs have an issue with the service you would hope they would let the caterer know, It's up to the Club to ensure their supplier / caterer provides a service it sees befitting of it's loyal support, as the caterer is now responsible for ALL catering then it won't be hard for Hibs to dedicate time on monitoring the service.

The real question is if the club see's the catering outwith the Hospitality suites as a priority.

Maybe not a priority, but surely given at least equal consideration, we aren't Man United or Bayern Munich where folk are banging down the doors to buy tickets ... this is a club where every fan should be treated like gold dust ... any genuine complaint about the experience coming to the stadium should be treated extremely seriously ... and its not like the ones being mentioned on this thread are exactly new.

[supershotmo]

Food is *****. Leave it and have something before the game.

[Bridge hibs]

If folk want to eat/drink in the ground that's fine by me. I'm just saying if the offering is so p**h why not just stop at a decent chippie/takeaway en route or afterwards? If they can't even make a drinkable instant coffee why waste your time and money?

It shouldnt be pish though and thats the point, pies, hot dogs etc shouldnt be unavailable before the game, kiosks closed, long queues etc, folk have a right to complain. Hibs go on about fans turning up early, building up the fans experience before kick off etc. Saying folk should have something to eat and drink before the game is all fine and well, it still doesnt solve the issue does it ?

[SteveHFC]

I did hear that the seagulls got to the mac pies just as they were being delivered, hundreds o them some flew in from as far away as the Faroes.
:greengrin
No real excuse for crap food that is overpriced nowadays, best just to remove your business, if enough people do that Hibs will eventually get the message.
You would never have such rubbish food or match day experience in North America.

Was at Tranmere-Everton earlier the day and paid £4 for a steak pie which was just cooked and was wrapped up. Bigger pie than the one you get at Easter Road.

[DH1875]

Food is *****. Leave it and have something before the game.

Can't eat before games incase I need to go to the toilet. If folk think the urinals are bad they should check out the cubicles 🤢.

[He's here!]

It shouldnt be pish though and thats the point, pies, hot dogs etc shouldnt be unavailable before the game, kiosks closed, long queues etc, folk have a right to complain. Hibs go on about fans turning up early, building up the fans experience before kick off etc. Saying folk should have something to eat and drink before the game is all fine and well, it still doesnt solve the issue does it ?

No it doesn't and you'd hope the club would listen to what I assume must be lots of complaints. However, if the service/quality has been rubbish for years then I'm guessing they don't see it as a priority, which is poor. It's just a personal view but I wouldn't waste my money on something that doesn't measure up.

[Viva_Palmeiras]

Had the same problem where I just could not get payment acceptance. My bank card details are saved in my Hibs account and not been a problem before. I deleted my card details and re-entered the same details again and this solved the problem (although I don't know what the problem was!).

It boils my blood to think that there should be such an issue. I’m not holding but breath but literally won’t be back at ER until it’s resolved. Seems like no one at the club gives a ****. I have an event at the community foundation May pick it up then it’s beyond unacceptable. I did mention it at the ticket office - although at the time was just glad me and my boy could get tickets as a plan B.

[Viva_Palmeiras]

Wasn't there but if it's as bad as that they should just not bother with catering for pre-season games.

TBH I've never really understood the need to eat or drink at a match. Its only a couple of hours and you can easily buy much better quality food beforehand or afterwards. Sure, kids get bored but you can just bring sweets etc with you.

lit theres demand there’s money to be made. I appreciate as I get older and tick the marketing boxes toward the right :) it’s no longer about me ;) but sometimes folks are running late/ no time to organise it’s reasonable to expect some offering albeit paying a premium.

[Fuzzywuzzy]

There was a lad standing outside pat's with a stack of at least eight burgers with hotdogs rammed in his pockets after the game. **** knows what he was going to do with them!!!

[BILLYHIBS]

Pretty sure Ron Gordon RIP wanted us to experience the American Dream with cheerleaders opera singers hotdogs popcorn and all that razzmatazz but we are still stuck in the 1920’s with pishy floors disgusting toilets pishy tea and coffee scarce food scarce choice and even scarcer staff to serve us

Needs to be addressed it is becoming embarrassing and costing the club money as they are losing out on an important profit centre and a captive audience whose needs are being ignored

Is Power still the power and could he take this up on our behalf or maybe even draw this issue to the attention of the powers that be ?

Hot water and WiFi would be to die for and is surely now a basic requirement in 2023

[Bridge hibs]

Pretty sure Ron Gordon RIP wanted us to experience the American Dream with cheerleaders opera singers hotdogs popcorn and all that razzmatazz but we are still stuck in the 1920’s with pishy floors disgusting toilets pishy tea and coffee scarce food scarce choice and even scarcer staff to serve us

Needs to be addressed it is becoming embarrassing and costing the club money as they are losing out on an important profit centre and a captive audience whose needs are being ignored

Is Power still the power and could he take this up on our behalf or maybe even draw this issue to the attention of the powers that be ?

Hot water and WiFi would be to die for and is surely now a basic requirement in 2023Billy Im sure I remember hearts first (I could be wrong though) then hibs followed with a system where you could order your pies, chips and hot drinks using an app and the stuff would be brought to your seat.

I dont think it was ever a success or even got off the ground at Easter road but could you imagine the chaos if it was ever to be introduced now. If you were ever lucky enough to get a wifi signal then you would be off, then downhill from there.

Sorry no pies, no chips, flat juice and not the juice you wanted, and if you were lucky to get your correct order you would strike the jackpot if you got your order before the final whistle 🤣

From 2013

Fans at a Scottish football club are now able to have pies and hot drinks delivered to their seats using their mobile phones in what is believed to be a UK first.

Hearts supporters sitting in certain parts of the Tynecastle stadium can make orders on a new smartphone application.

Catering firm Saltire Hospitality worked with mobile technology company QikServe to launch the service, and it was available to about 3,000 fans sitting in the upper sections of the Wheatfield Stand during Saturday's Scottish Premier League game with Motherwell.

Hearts managing director David Southern said: "We are delighted to be the first football club in Britain to use mobile technology in this way to give our supporters more flexibility in the way they access concessions during a match.

The QikServe App is already used by some hotels and allows payment via credit card or PayPal.

Supporters of the Edinburgh club that have downloaded the app can scan barcodes on their seats to see a menu and place orders throughout the game.

[The Baldmans Comb]

Watching a queue of people stand in long line every week for 10 minutes or more to be totally and utterly scammed for dreadful food and drink at massively inflated prices has never ceased to amaze me in all my football watching years.

It's quite unbelievable that someone can go to a football match and choose to stand in a queue and by choice miss 10/15 minutes of the match.

Football clubs never change and you are being completely played and laughed at but still go back.🤣😂

Stick a Mars bar in your pocket or a Kit Kat and a packet of crisps for your wee brat if he has to sample "the experience".

[Since452]

I think people are always going to be disappointed if they're expecting their scran at the football to be top notch, quick or cheap. It's not McDonald's. Personally don't bother with food at the football unless it's a Dunfermline bridie or a Killie pie. Only there for a couple hours. I would quite like a pint though.

[7Hero]

and its not like the ones being mentioned on this thread are exactly new.

Id agree, it's not a priority and it's barely even a consdieration.

But should be a consideration

[Scouse Hibee]

A good comparison as the Caterer in both Stadiums is the same, the staff will work between the venues, thus maximising the hours they can do. Due to the size of Murrayfield and the caterer their is a large pool of staff, if they can cope with a Murrayfield concert or rugby match then ER is a doddle.

Hibs got a large financial windfall for the catering contract, it was well publicised, the suites were a big draw with the large increase in Matchday hospitality compared to what was their prior to refurb.

It will be up to the caterer to ensure they staff correctly, not Hibs. If Hibs have an issue with the service you would hope they would let the caterer know, It's up to the Club to ensure their supplier / caterer provides a service it sees befitting of it's loyal support, as the caterer is now responsible for ALL catering then it won't be hard for Hibs to dedicate time on monitoring the service.

The real question is if the club see's the catering outwith the Hospitality suites as a priority.

There is no comparison to be made with Murrayfield, the catering offering is completely different and doesn’t rely on the internal kiosks to feed and water the mass crowds. External catering vans run by various different companies take the strain.

[WhileTheChief..]

Did Murrayfield manage to staff their kiosks adequately for either the Man Utd game or the concerts there earlier this summer?
.

Edinburgh's bars, restaurants and shops are full of staff. They manage just fine, as Murrayfield did.

We don't, or shouldn't be, employing the staff directly. They'll be from an agency. They'l have full or part time jobs and work at various different venues throughout the month.

Mind the old main stand with the pie kiosk in the middle of the stairs? 2 laddies there managed to serve us all in 15 mins :greengrin

[Rumble de Thump]

An option to buy food/drinks in advance and simply collect it somewhere at the stadium before the match or at half time would be good.

[matty_f]

An option to buy food/drinks in advance and simply collect it somewhere at the stadium before the match or at half time would be good.

Spot on.

Even if they had one person taking the order and a runner getting the order together, they’d get through the queue in no time, and invest in repent that pours drinks to a set volume so you can press the button and go add get the pIes or whatever while the drink pours instead of standing watching a cup full up.

[Bridge hibs]

Spot on.

Even if they had one person taking the order and a runner getting the order together, they’d get through the queue in no time, and invest in repent that pours drinks to a set volume so you can press the button and go add get the pIes or whatever while the drink pours instead of standing watching a cup full up.They do that with the coffee already, they must have someone standing there counting 6 coffee granules into each cup before its topped with hot water and served as piss

[mutley]

I think I have mentioned this before, but they must know an average number of drinks served (coke, sprite etc) so from about 5 mins to HT, they could pre pour some that can be handed over straight away and this would get the queues move a bit quicker.

I’ve seen pop up bars so this at festivals and it works brilliantly, a few extra minutes won’t see drinks go flat


Sent from my iPhone using Tapatalk Pro

[Chuck Rhoades]

It’s been going downhill long before he returned.

Harsh to nail it all on him.

On one hand we’ve got our hospitality suites which I believe are second to none but the mere supporter has been forgotten about once again.

The kiosks etc are a shambles but I note they are always holding open days for new staff.

Not harsh at all, his area of responsibility and therefore responsible for this mess. Taking us back to the late Petrie days, thought we’d moved on from that. BK surely isn’t happy given his focus on the commercial and supporter experience elements of the club.

[Groathillgrump]

I think I have mentioned this before, but they must know an average number of drinks served (coke, sprite etc) so from about 5 mins to HT, they could pre pour some that can be handed over straight away and this would get the queues move a bit quicker.

I’ve seen pop up bars so this at festivals and it works brilliantly, a few extra minutes won’t see drinks go flat


Sent from my iPhone using Tapatalk Pro

From my limited experience of buying fizzy drinks at Easter Road they'll probably be flat when they're poured so nobody would notice the difference.

[Bishop Hibee]

What I find incredible is the belief it’s the fans fault for wanting to buy food and drink at Easter Road on Friday rather than the poor organisation and lack of food available by half time. I very rarely buy food or drink at ER but came straight to the ground from the Scotland v Jersey T20 cricket match and hadn’t eaten since mid-morning. Surely it’s not too much to expect reasonable staffing levels and pies available at half time?

[Pretty Boy]

What I find incredible is the belief it’s the fans fault for wanting to buy food and drink at Easter Road on Friday rather than the poor organisation and lack of food available by half time. I very rarely buy food or drink at ER but came straight to the ground from the Scotland v Jersey T20 cricket match and hadn’t eaten since mid-morning. Surely it’s not too much to expect reasonable staffing levels and pies available at half time?

I agree.

The argument about people not needing to buy food is neither here nor there. If there is a food and drink offering in place then it should be of a standard that justifies the heavily inflated prices charged for the product range available. Necessity doesn't come into it.

[Allant1981]

Watching a queue of people stand in long line every week for 10 minutes or more to be totally and utterly scammed for dreadful food and drink at massively inflated prices has never ceased to amaze me in all my football watching years.

It's quite unbelievable that someone can go to a football match and choose to stand in a queue and by choice miss 10/15 minutes of the match.

Football clubs never change and you are being completely played and laughed at but still go back.🤣😂

Stick a Mars bar in your pocket or a Kit Kat and a packet of crisps for your wee brat if he has to sample "the experience".

You could have just saved yourself time and not posted rather than typing out all this crap

[Paul1642]

Edinburgh's bars, restaurants and shops are full of staff. They manage just fine, as Murrayfield did.

We don't, or shouldn't be, employing the staff directly. They'll be from an agency. They'l have full or part time jobs and work at various different venues throughout the month.

Mind the old main stand with the pie kiosk in the middle of the stairs? 2 laddies there managed to serve us all in 15 mins :greengrin


I think the issue here is that a bar, restaurant or shop can offer various amount of shifts on a consistent basis. Easter road can offer one maybe two shifts a fortnight, probably no more then 4 hours long at minimum wage, on whatever day of the week or time of day that game happens to be at. There is probably then a near 100% turnover of staff for the summer break.

I can also imagine plenty staff leave at the drop of a hat due to getting a much better / stable part time job or just by deciding that the jobs not for them, leaving the remaining staff more short than they were before.

There’s not many people out there who a job like this really all. I certainly wouldn’t ever want to work conditions like that. The staff probably taking home less for a shift than the cost of your match ticket.

[Simkin911]

You could have just saved yourself time and not posted rather than typing out all this crap

Absolutely. If you apply the same logic, I’d be wondering why I’ve been following Hibs for almost 40 years with such limited success in that time. Surely I should have been doing something better with my time. 🤷🏼*♂️
If I’m thirsty at any type of event and catering is available then I’ll buy a drink - fully appreciating that I cannot take cans or bottles into the venue.

[DH1875]

Imagine going to the cinema and there being no popcorn or nachos or pick n mix or hotdogs and then being told its your fault, you should have had something to eat before you came.

[Scouse Hibee]

Watching a queue of people stand in long line every week for 10 minutes or more to be totally and utterly scammed for dreadful food and drink at massively inflated prices has never ceased to amaze me in all my football watching years.

It's quite unbelievable that someone can go to a football match and choose to stand in a queue and by choice miss 10/15 minutes of the match.

Football clubs never change and you are being completely played and laughed at but still go back.🤣😂

Stick a Mars bar in your pocket or a Kit Kat and a packet of crisps for your wee brat if he has to sample "the experience".

Your posts never cease to amaze me.

[0762]

Not harsh at all, his area of responsibility and therefore responsible for this mess. Taking us back to the late Petrie days, thought we’d moved on from that. BK surely isn’t happy given his focus on the commercial and supporter experience elements of the club.

Actually mate it is harsh have met and emailed him several times about things. Did so yesterday raising an issue I had and also highlight some of the stuff on here. Email back this morning.

“Thanks for your message. Catering does not report to myself but I will direct the caterers and those responsible for managing them within the club to the points raised”

My main reason for emailing him was I’d had a problem with my phone accessing on Friday. Basically new phone over the summer and it’s too big to fit into the slot. Work phone and it’s a brick…….hate it. He advised best to use my plastic Season card just now but said that the club was currently upgrading the access system and this will also see new scanners being installed that are more compatible with larger phones.

[grunt]

Stick a Mars bar in your pocket or a Kit Kat and a packet of crisps for your wee brat if he has to sample "the experience".
Nice.

[Hiber-nation]

You could have just saved yourself time and not posted rather than typing out all this crap

Just what I was thinking .

"Quite unbelievable". He'd get a job with the Mail or the Express no problem.

[Fuzzywuzzy]

Still think getting Greggs in to do the catering would work well. You know exactly what you're getting and how it's going to taste.

Food quality just now seems to vary from stand to stand

[wookie70]

The scanners are a real struggle for bigger phones. The two turnstiles we use are very different and one works much better than the other. I'm south side west upper and the kiosks last year were typical football food. Overpriced and not very consistent. I had some decent pies and others you needed a chainsaw to get through the crust. I tend to park in the retail park at Meadowbank so if we haven't eaten then I will get a meal deal out of Sainsburys. There are a few things I would like to see done to improve the match day experience. Keep any away support that holds our support in their ground in ours too. Give the toilets a good clean and make sure soap and toilet paper are replenished. Get the scanners working properly. Don't have any of the 1 minute claps during the game. No issue before game or at HT. Police the game properly and get idiots out the ground that are throwing objects. Most of that is nit picking though as I think teh club does a fairly good job.

[Jones28]

Watching a queue of people stand in long line every week for 10 minutes or more to be totally and utterly scammed for dreadful food and drink at massively inflated prices has never ceased to amaze me in all my football watching years.

It's quite unbelievable that someone can go to a football match and choose to stand in a queue and by choice miss 10/15 minutes of the match.

Football clubs never change and you are being completely played and laughed at but still go back.🤣😂

Stick a Mars bar in your pocket or a Kit Kat and a packet of crisps for your wee brat if he has to sample "the experience".

This is a good metaphor for your username: pointless.

Like most of the ***** you post.

[WhileTheChief..]

I think the issue here is that a bar, restaurant or shop can offer various amount of shifts on a consistent basis. Easter road can offer one maybe two shifts a fortnight, probably no more then 4 hours long at minimum wage, on whatever day of the week or time of day that game happens to be at. There is probably then a near 100% turnover of staff for the summer break.

I can also imagine plenty staff leave at the drop of a hat due to getting a much better / stable part time job or just by deciding that the jobs not for them, leaving the remaining staff more short than they were before.

There’s not many people out there who a job like this really all. I certainly wouldn’t ever want to work conditions like that. The staff probably taking home less for a shift than the cost of your match ticket.

If every other club is affected in the same way as us, then I’ll accept the point!!

Not sure it is the case though. Loads of places use staff for a few hours a week and get by ok.

Maybe we should pay more than minimum wage. Cost of living crisis and all that.

[Since90+2]

If every other club is affected in the same way as us, then I’ll accept the point!!

Not sure it is the case though. Loads of places use staff for a few hours a week and get by ok.

Maybe we should pay more than minimum wage. Cost of living crisis and all that.

The staff in the kiosks will be agency staff, so the cost to the business will already be significantly higher than minimum wage.

The business I work for use agency staff and the staff themselves are paid £10.75 per hour, but the actual cost to the business is £15.75 per hour once you add the agency charge.

Using agency staff is not the cheap option by any means.

[Last Minute]

to be honest the place is going down hill in general. as many have said about the west upper closed for the first fee game as a thank you for spending £400 , you go downstairs to wait in a large queue where everyone is waiting on pies coming out the oven. young lad on the till walking to the other side to make 1 cup of Bovril. they are so slow and honestly its not rocket science. have one person on the till another on the food and another on the drinks doing this the whole time. this would speed up the queues no end. another complaint is the state of the ledge and barrier rail in front of my seat . just moved to the west upper a gold seat as hibs have said and the amount of chewing gum and bird **** is disgusting, the so called green rail in front is full of rust and hasn't seen a paint brush in twenty years I recon . what do the maintenance team so all week when there is not a game on. I think its embarrassing a club our size asking for volunteers to paint steps etc. fair play to them for giving their time but being honest there is more paint on the seat frames etc than the steps. what is going on at Easter road these days as the place is just a total mess and the match day experience that Ron was trying to bring has been dumped and nobody cares about the rest unless your in hospitality. Such a shame.

[Jones28]

to be honest the place is going down hill in general. as many have said about the west upper closed for the first fee game as a thank you for spending £400 , you go downstairs to wait in a large queue where everyone is waiting on pies coming out the oven. young lad on the till walking to the other side to make 1 cup of Bovril. they are so slow and honestly its not rocket science. have one person on the till another on the food and another on the drinks doing this the whole time. this would speed up the queues no end. another complaint is the state of the ledge and barrier rail in front of my seat . just moved to the west upper a gold seat as hibs have said and the amount of chewing gum and bird **** is disgusting, the so called green rail in front is full of rust and hasn't seen a paint brush in twenty years I recon . what do the maintenance team so all week when there is not a game on. I think its embarrassing a club our size asking for volunteers to paint steps etc. fair play to them for giving their time but being honest there is more paint on the seat frames etc than the steps. what is going on at Easter road these days as the place is just a total mess and the match day experience that Ron was trying to bring has been dumped and nobody cares about the rest unless your in hospitality. Such a shame.

I don't think it's been dumped, they've prioritised the hospitality part because its both the most profitable and it's more of a premium product than ordinary matchday catering.

If you spend £5 on a pie and a bovril and it's **** then ho hum, its just a fiver. Spend money on hospitality and the expectation is that you will have excellent food/drink/overall experience.

The last time I was in hospitality was the 5-5 rangers game and if the game hadn't been so good I think I'd have been really disappointed in the experience. The food was crap, the place was scruffy and toilets were grotty.

The stadium needs tidying up and if its volunteers or employed staff who really cares, as long as the work gets done.

[.Sean.]

to be honest the place is going down hill in general. as many have said about the west upper closed for the first fee game as a thank you for spending £400 , you go downstairs to wait in a large queue where everyone is waiting on pies coming out the oven. young lad on the till walking to the other side to make 1 cup of Bovril. they are so slow and honestly its not rocket science. have one person on the till another on the food and another on the drinks doing this the whole time. this would speed up the queues no end. another complaint is the state of the ledge and barrier rail in front of my seat . just moved to the west upper a gold seat as hibs have said and the amount of chewing gum and bird **** is disgusting, the so called green rail in front is full of rust and hasn't seen a paint brush in twenty years I recon . what do the maintenance team so all week when there is not a game on. I think its embarrassing a club our size asking for volunteers to paint steps etc. fair play to them for giving their time but being honest there is more paint on the seat frames etc than the steps. what is going on at Easter road these days as the place is just a total mess and the match day experience that Ron was trying to bring has been dumped and nobody cares about the rest unless your in hospitality. Such a shame.I agree too but no doubt you’ll be jumped on like others were for suggesting it’s an embarrassment. The stadium upkeep is pish and the place is starting to look very shabby in parts. I’ve nothing against volunteers helping out but the works carried out needs to be at least done to some sort of standard, the paint job on the East steps was honking previously for instance

[Since452]

I don't think it's been dumped, they've prioritised the hospitality part because its both the most profitable and it's more of a premium product than ordinary matchday catering.

If you spend £5 on a pie and a bovril and it's **** then ho hum, its just a fiver. Spend money on hospitality and the expectation is that you will have excellent food/drink/overall experience.

The last time I was in hospitality was the 5-5 rangers game and if the game hadn't been so good I think I'd have been really disappointed in the experience. The food was crap, the place was scruffy and toilets were grotty.

The stadium needs tidying up and if its volunteers or employed staff who really cares, as long as the work gets done.

:agree: And compare that to now. The hospitality is absolutely outstanding. Not been to any other clubs hospitality but they'd need to go some to beat Hibs. Huge success story.

[Last Minute]

we all need to email the club or nothing will change. [email protected]

[BILLYHIBS]

Stood patiently in a queue for 20 minutes in West Lower South only to be greeted with the tills have just gone down and a shrug of the shoulders and a nod towards the back of the adjacent queue ?

Surely a Supervisor could have intervened to still utilise all the serving hatches at a peak time and ring everything through the two tills that were still working as it was card only

Not having much luck