ST holder survey

[SHODAN]

Asking about matchday experience and the stadium atmosphere. Also hinting at moving the singing section again.

I answered pretty much every question with put a better team on the park.

[CentreLine]

Asking about matchday experience and the stadium atmosphere. Also hinting at moving the singing section again.

I answered pretty much every question with put a better team on the park.

Likewise. 👍🏻

[hibee]

Just completed mine, probably said much the same as you. I hate the forced matchday experience and said that the atmosphere will return naturally when they put a winning team on the pitch.

[PaulSmith]

Just completed mine, probably said much the same as you. I hate the forced matchday experience and said that the atmosphere will return naturally when they put a winning team on the pitch.

Ditto.

[Eaststand]

Just completed mine, probably said much the same as you. I hate the forced matchday experience and said that the atmosphere will return naturally when they put a winning team on the pitch.

I did the same 👍

GGTTH

[overdrive]

I’ve done the same. Looks like the ticket office staff are next on RG’a sacking hit list as well. Made a point of saying they are about the only positive about the club just now.

[Stuart93]

Surveys, match day experience, bla bla bla. YAWN.

All we want is a good team on the park Ron or the “match day experience” counts for **** all.

[Trinity Hibee]

Same here. Win games. All I, and most others, care about

[Mon Dieu4]

Did mine and also put on how much of a credit the ticket office staff are to the club and deserve a raise, they really are brilliant

Also explained im pretty happy with everything off the park but the final piece of the puzzle is an entertaining winning team on the park

[HibbyAndy]

Asking about matchday experience and the stadium atmosphere. Also hinting at moving the singing section again.

I answered pretty much every question with put a better team on the park.

As did i , I was fairly brootle on every question

[wookie70]

Glad I had "Put a better team on the park" copied. Saved lots of typing.

[Since452]

We need more violinists.

[Stuart93]

We need more violinists.

I’d like to see more fire

[Eyrie]

Good to see that I'm not the only one who answered "A better team" as much as possible.

The ticket office question was odd and, although I've never dealt with them, I did reply that they have an excellent reputation for resolving problems (based on what I've read here).

It was also extremely obvious that the decision to move the singing section to the Famous Five Lower next season has already been made.

[LewysGot2]

Me too. Everything else will follow. Put comments about recent recruitment too

[BILLYHIBS]

Never got mine

Must have me down as an old fogey that wants the Cave back

Oh hot running water would be nice and a decent experienced reliable team that plays fast attacking attractive football and can stop crosses coming into our box

Not fussed about cotton candy pop corn or Opera singers

I did like the guy that sung Hibs Heroes

[Pretty Boy]

Think I put the same as most others.

Full of praise for the ticket office staff and said the atmosphere can't be artificially created, a decent team on the park and it will improve without any incentivisation.

[hibee_girl]

Think I put the same as most others.

Full of praise for the ticket office staff and said the atmosphere can't be artificially created, a decent team on the park and it will improve without any incentivisation.

:agree:

Pretty much what I said too.

[Feed McGraw]

Never got mine

Must have me down as an old fogey that wants the Cave back

Oh hot running water would be nice and a decent experienced reliable team that plays fast attacking attractive football and can stop crosses coming into our box

Not fussed about cotton candy pop corn or Opera singers

I did like the guy that sung Hibs Heroes Billy, I`m an old fogey who wants the cave back and I got mine so you should get it :greengrin.
Agree with all your other points, fogies rule :aok:.

[Billy Whizz]

Never got mine

Must have me down as an old fogey that wants the Cave back

Oh hot running water would be nice and a decent experienced reliable team that plays fast attacking attractive football and can stop crosses coming into our box

Not fussed about cotton candy pop corn or Opera singers

I did like the guy that sung Hibs Heroes

Billy presume you’re a season ticket holder?,check your junk mail, that where mine went

[BILLYHIBS]

Billy presume you’re a season ticket holder?,check your junk mail, that where mine went

:thumbsup:

Found it in between Ukranian Wives and Pharmacy Direct

[Willis1875]

:thumbsup:

Found it in between Ukranian Wives and Pharmacy Direct

Get what you need from pharmacy direct before perusing Ukrainian wives

[Onceinawhile]

The ticket office are great by email, but may as well not have a phone line tbf.

Other than that, I also did the whole, better team on the park thing.

[Wheat Hound]

Asking about matchday experience and the stadium atmosphere. Also hinting at moving the singing section again.

I answered pretty much every question with put a better team on the park.

Snap. Couldn't care less about all the other window dressing. My only text added was to improve the quality of the core product on the pitch.

[Scotty Leither]

Asking about matchday experience and the stadium atmosphere. Also hinting at moving the singing section again.

I answered pretty much every question with put a better team on the park.

Same.

[adam middlemass]

Same.
Something similar !

[happiehibbie]

Ignored this last night till I read these comments

I referenced the Field of Dreams better team on the Park "Build it the will come "

[Jay]

I hope they aren't looking at changing the TO. It's been the one consistently great thing at ER for many years.

[Paulie Walnuts]

I hope they aren't looking at changing the TO. It's been the one consistently great thing at ER for many years.

I’d imagine running the TO costs more than what it brings in. If that’s the case then it makes sense to get rid of it.

[overdrive]

Was it only open for a day? My dad has gone to open it this morning and it says it has closed.

If so, probably because they aren’t getting the answer they want.

[SickBoy32]

I’d imagine running the TO costs more than what it brings in. If that’s the case then it makes sense to get rid of it.

Eh? Costs more than it brings in :crazy:

The TO facilitates ticket sales, so certainly contributes to bringing a lot of money in.

What's the alternative?! Can't imagine many clubs without a ticket office haha

Agree with others above, they do a great job helping folk out when required

[Paulie Walnuts]

Eh? Costs more than it brings in :crazy:

The TO facilitates ticket sales, so certainly contributes to bringing a lot of money in.

What's the alternative?! Can't imagine many clubs without a ticket office haha

Agree with others above, they do a great job helping folk out when required

Yes, costs more than it brings in. Closing the ticket office doesn’t mean we stop selling tickets.

The physical ticket office likely sell very few tickets with people turning up in person to buy them to justify numerous members of staff, the running and upkeep of the building etc.

The people that go to the ticket office would still likely buy online or have someone help them buy online. The only money you’d be losing is people who physically turn up to the ticket office and would either stop going completely or go less because they simply will only buy from a physical ticket office.

I’d be very, very surprised if that amount would be greater than the amount we spend on running a physical ticket office.

We’d also be able to bring pods back on a match day if we really felt like we needed to which would be a lot cheaper to run than the full ticket office.

[snedzuk]

Was it only open for a day? My dad has gone to open it this morning and it says it has closed.

If so, probably because they aren’t getting the answer they want.

I've just completed mine no problem.

[Hibernian Verse]

Was it only open for a day? My dad has gone to open it this morning and it says it has closed.

If so, probably because they aren’t getting the answer they want.

It's not closed.

[Tambo]

Didn't want to start a new thread and couldn't be bothered going back at an old one .

I was not planning on making the long trip up or was expecting a big crowd but have hibs stopped selling tickets for the FC Edinburgh game?

I did look a few days ago when was bored to see the dot count and it was very low but now its not showing up for me.

[The Harp]

I hope they aren't looking at changing the TO. It's been the one consistently great thing at ER for many years.

Agree with you on this one. I know several folk who live close to ER and always get tickets from the TO. Some folk also visit the club store while they're there. We need to make it as easy as we can for as many folk as possible to get tickets.

[oldbutdim]

Didn't want to start a new thread and couldn't be bothered going back at an old one .

I was not planning on making the long trip up or was expecting a big crowd but have hibs stopped selling tickets for the FC Edinburgh game?

I did look a few days ago when was bored to see the dot count and it was very low but now its not showing up for me.

Being played behind closed doors.

[RIP]

If the experiment of a singing section in the Famous Five during the womens Derby is anything to go by, it's clearly not working. Supposedly fully booked, but only 150 turned up.

The question shouldn't be where should a singing section be placed. They should be asking who would be willing to move their seat into that area. Otherwise they will be left trying to fill empty seats.

[Bridge hibs]

Do hibs own the ticket office building or is it rented ? Lovely old building

[ancient hibee]

Yes, costs more than it brings in. Closing the ticket office doesn’t mean we stop selling tickets.

The physical ticket office likely sell very few tickets with people turning up in person to buy them to justify numerous members of staff, the running and upkeep of the building etc.

The people that go to the ticket office would still likely buy online or have someone help them buy online. The only money you’d be losing is people who physically turn up to the ticket office and would either stop going completely or go less because they simply will only buy from a physical ticket office.

I’d be very, very surprised if that amount would be greater than the amount we spend on running a physical ticket office.

We’d also be able to bring pods back on a match day if we really felt like we needed to which would be a lot cheaper to run than the full ticket office.

Clearly staff would still need to be employed to deal with ticket enquiries and perhaps online sales. They will need somewhere to work. A ticket office perhaps?:greengrin

[Scotty Leither]

When are they publishing the results of this survey?

[Paulie Walnuts]

Clearly staff would still need to be employed to deal with ticket enquiries and perhaps online sales. They will need somewhere to work. A ticket office perhaps?:greengrin

We’ve got plenty areas in the stadium they can work from if they don’t need a public counter which would be a lot cheaper than having a dedicated building.

If we own the building then there’s even a chance of selling it and making a bit of cash out of it.

[The Harp Awakes]

I'd imagine 99% of respondents would have answered in the same way, poor player quality, poor recruitment etc. I did as well.

I just hope the club don't discount the feedback as being purely down to a bad run of results.

Bar a few exceptions, the quality of player and recruitment has been woeful for several seasons now - both Managers and players. The comments of fans reflect that, not just the fact that we've lost 6 out of 7.

We are poor in defence, awful in midfield and can't score goals. We have not had a player who can effectively strike a dead ball since Mallan left. The list of deficiencies goes on.

Do the club really think incentives on ST's will miraculously boost ST sales when the product on the pitch is rank rotten? Worrying if true.

[Hibees1973]

I'd imagine 99% of respondents would have answered in the same way, poor player quality, poor recruitment etc. I did as well.

I just hope the club don't discount the feedback as being purely down to a bad run of results.

Bar a few exceptions, the quality of player and recruitment has been woeful for several seasons now - both Managers and players. The comments of fans reflect that, not just the fact that we've lost 6 out of 7.

We are poor in defence, awful in midfield and can't score goals. We have not had a player who can effectively strike a dead ball since Mallan left. The list of deficiencies goes on.

Do the club really think incentives on ST's will miraculously boost ST sales when the product on the pitch is rank rotten? Worrying if true.

Wouldn't surprise me if Ron and his son dismantled the very efficient ticket office operation and replaced it with a lightweight, inexperienced and inconsistent process.

Very similar to the numerous players of this type Ron's son has signed.

[Eyrie]

When are they publishing the results of this survey?

We'll be given the results when they're ready.

But based on this thread the results should not be they wanted to hear about the ticket office. The club already know how many tickets are sold online and in person.

[DIXIHIBS]

If the experiment of a singing section in the Famous Five during the womens Derby is anything to go by, it's clearly not working. Supposedly fully booked, but only 150 turned up.

The question shouldn't be where should a singing section be placed. They should be asking who would be willing to move their seat into that area. Otherwise they will be left trying to fill empty seats.

This has been well debated on here but having a singing section in an otherwise empty stand was crazy. Section 43 worked because it encouraged others around it to join in. Fans who were sitting elsewhere could move to that area to fill any empty seats. Unlike an open terracing, allocated seating makes it all the more difficult.

[Daniel 1875]

Do hibs own the ticket office building or is it rented ? Lovely old building

It’s owned by the club

[Brightside]

If the experiment of a singing section in the Famous Five during the womens Derby is anything to go by, it's clearly not working. Supposedly fully booked, but only 150 turned up.

The question shouldn't be where should a singing section be placed. They should be asking who would be willing to move their seat into that area. Otherwise they will be left trying to fill empty seats.

Using a free ticket womens game isn’t a great choice tbh. The womens game has no need for “ultras”.

[Bridge hibs]

It’s owned by the clubCheers, thought it may have been owned by the church building next door

[davhibby]

If the experiment of a singing section in the Famous Five during the womens Derby is anything to go by, it's clearly not working. Supposedly fully booked, but only 150 turned up.

The question shouldn't be where should a singing section be placed. They should be asking who would be willing to move their seat into that area. Otherwise they will be left trying to fill empty seats.

They didn’t actually announce it was the singing section until it was sold out. You could see on the telly that people had bought tickets there not knowing it was the singing section.

All you have to do is look at Aberdeen and they’ve made the stand behind the goals unallocated so people can stand wherever they like and it’s pretty full on a regular basis. If Hibs did the same it would fill up as the season went on.

[Trinity Hibee]

They didn’t actually announce it was the singing section until it was sold out. You could see on the telly that people had bought tickets there not knowing it was the singing section.

All you have to do is look at Aberdeen and they’ve made the stand behind the goals unallocated so people can stand wherever they like and it’s pretty full on a regular basis. If Hibs did the same it would fill up as the season went on.

Could take a leaf out of Edinburgh Rugbys book. went to their standing section and it was well set out. Allocated spaces for each ticket. Enjoyed standing actually and would probably do it if Hibs had something similar.

[kentao]

Should trial the Singing section in the FF lower for the cup game against Hearts and see how successful it can be. IMO its the best place for them and would create a cracking atmosphere.

[B.H.F.C]

Should trial the Singing section in the FF lower for the cup game against Hearts and see how successful it can be. IMO its the best place for them and would create a cracking atmosphere.

I think that would be a good shout.

[The Harp]

Should trial the Singing section in the FF lower for the cup game against Hearts and see how successful it can be. IMO its the best place for them and would create a cracking atmosphere.

Would be a good game to try it out with season tickets not being valid. It's about time the singing section found a permanent home to help improve the ER atmosphere.

[kentao]

I also liked the singers at the legends match but feel they were wasted as it was more a family event, we should really use them for the build up to the big games against the top 6 teams to get the place rocking before kick off but the club would need to stop blaring music over the top of them and the fans and drowning out the noise.

[leith lynx]

Do hibs own the ticket office building or is it rented ? Lovely old building

Many moons ago it was the woodwork/metalwork workshop class of Norton Park/Leith Academy school...happy days!

[DIXIHIBS]

Many moons ago it was the woodwork/metalwork workshop class of Norton Park/Leith Academy school...happy days!

Remember it well. Mr Anderson the teacher...auld git.

[Bridge hibs]

Many moons ago it was the woodwork/metalwork workshop class of Norton Park/Leith Academy school...happy days!

Aw never knew that mate, always thought the building was associated with the church building

[NAE NOOKIE]

Gave the TO staff a glowing report, which they absolutely deserve. Every time I've had a problem they have fixed it quick smart and my experience of face to face dealings has always been of staff who are polite, personable and professional. Gave the food kiosks a bum review, only because they are so obviously under staffed.

Expressed my support for moving the singing section to the FF lower .... considering I've been banging the drum for that for years I could hardly have done otherwise.

That aside like everybody else my main theme was, a winning team on the park trumps everything else :aok:

[Glory Lurker]

Would be a good game to try it out with season tickets not being valid. It's about time the singing section found a permanent home to help improve the ER atmosphere.

Do you mean STs can't buy their own seat?

[BILLYHIBS]

Gave the TO staff a glowing report, which they absolutely deserve. Every time I've had a problem they have fixed it quick smart and my experience of face to face dealings has always been of staff who are polite, personable and professional. Gave the food kiosks a bum review, only because they are so obviously under staffed.

Expressed my support for moving the singing section to the FF lower .... considering I've been banging the drum for that for years I could hardly have done otherwise.

That aside like everybody else my main theme was, a winning team on the park trumps everything else :aok:
This

[Alfred E Newman]

When are they publishing the results of this survey?

I'm still waiting to be asked the questions.

[B.H.F.C]

Do you mean STs can't buy their own seat?

Not that uncommon for cup games now. Been games this season and last where you couldn’t and where the Famous Five hasn’t even been open.

If they’re going to trial it then they need to do it for a proper game and not a friendly or something that people aren’t interested in.

[Eyrie]

Hibs are not going to "trial" the singing section in the Famous Five Lower.

Based on the survey, they've already decided to move it there. Whether that is a success or not will depend on finding sufficient numbers that haven't existed in any other location.

[Sir David Gray]

Not that uncommon for cup games now. Been games this season and last where you couldn’t and where the Famous Five hasn’t even been open.

If they’re going to trial it then they need to do it for a proper game and not a friendly or something that people aren’t interested in.

I don't think there's been any cup games recently where the Famous Five stand has been open which will then be why the fans in the east and west stands haven't been able to reserve their own seats.

For this game the Famous Five stand obviously will be open so I'd be quite surprised if season ticket holders don't have a period where they can book their own seat.

[Bridge hibs]

Is behind the goals location always the best ?

Rangers have emailed season ticket holders in the Broomloan Road stand to find out if there is an appetite for the Union Bears to be moved to a more central location.

The Ibrox side trialled the move in a Premier Sports Cup game against Queen of the South earlier this season but could turn it into a permanent switch if they get backing from the fans who currently sit there. The Union Bears currently sit in the BF1 section at the corner of the stand and many fans feel the atmosphere would be improved if they had a more central standing.

[Hibbyradge]

How many ticket office staff do Hibs employ, how much do they cost and is there a better way they could use the money?

Peter Kay doesn't have a ticket office and he's just sold millions of tickets for hundreds of shows over the next 3 years.

I can't remember the last time I used the ticket office, it must have been decades ago, so I'm not convinced that there's a huge need for it.

If it's just to sort out problems, then my first question would be why have there been so many that we need to pay folk to fix them and who/what caused them.

I'm not desperate for folk to lose their jobs, but if there's a better way to use our income, then we should.

[Billy Whizz]

How many ticket office staff do Hibs employ, how much do they cost and is there a better way they could use the money?

Peter Kay doesn't have a ticket office and he's just sold millions of tickets for hundreds of shows over the next 3 years.

I can't remember the last time I used the ticket office, it must have been decades ago, so I'm not convinced that there's a huge need for it.

If it's just to sort out problems, then my first question would be why have there been so many that we need to pay folk to fix them and who/what caused them.

I'm not desperate for folk to lose their jobs, but if there's a better way to use our income, then we should.

You make some interesting points. Think we’ve got 2 full time staff, and probably additional staff at peak times/match days. No idea what it costs to run, but can’t be much less than £80k or so including rates. So potentially there is a cost saving if it was outsourced. Also at least 3 teams are now selling away tickets to Hibs, think we are doing this too

They could also probably use the office for something else or rent it out?
This would possibly mean increased fees for supporters. Any idea what the add on fee for the likes of Peter Kay is? Hibs probably think they can get a cut of this. You possibly only go to a concert once in a while, but I wouldn’t be happy paying a higher fee on a regular basis
Most concerts are sold ages in advance, so plenty time to sort issues out. Fans turn up at the last minute and want to get in. Still a lot of people pay and buy tickets from the office. There’s always a queue at TO on match days, so who’s going to help you?
They also do manual ticket runs for away season ticket holders too, unless they intend to do any with this

But for me the most important reason to have a TO, as it’s the only engagement I have with anyone at Hibs.

[Bridge hibs]

How many ticket office staff do Hibs employ, how much do they cost and is there a better way they could use the money?

Peter Kay doesn't have a ticket office and he's just sold millions of tickets for hundreds of shows over the next 3 years.

I can't remember the last time I used the ticket office, it must have been decades ago, so I'm not convinced that there's a huge need for it.

If it's just to sort out problems, then my first question would be why have there been so many that we need to pay folk to fix them and who/what caused them.

I'm not desperate for folk to lose their jobs, but if there's a better way to use our income, then we should.Ive never used the ticket often but at the times I have Ive always been met with excellent service. They would need trouble shooters on site for every match though given my and many others scanning issues prior to the rangers match when we were all pointed in the direction of the ticket office for the issues to be resolved

Correct me if Im wrong but on a seperate note, I cant remember much being said on here when the turnstyle operators were ‘culled’ and replaced by the electronic system

If there is a plan to do away with ticketing staff where does it stop, the club shop being online only ? That would affect me more personally as I tend to visit the shop more often as I like to try before I buy with an unhealthy knack of buying more than I intended too

[Keith_M]

Hibs are not going to "trial" the singing section in the Famous Five Lower.

Based on the survey, they've already decided to move it there. Whether that is a success or not will depend on finding sufficient numbers that haven't existed in any other location.


So is the plan to move the Family Section elsewhere or are they going to have both in the FF Lower?

[Paulie Walnuts]

How many ticket office staff do Hibs employ, how much do they cost and is there a better way they could use the money?

Peter Kay doesn't have a ticket office and he's just sold millions of tickets for hundreds of shows over the next 3 years.

I can't remember the last time I used the ticket office, it must have been decades ago, so I'm not convinced that there's a huge need for it.

If it's just to sort out problems, then my first question would be why have there been so many that we need to pay folk to fix them and who/what caused them.

I'm not desperate for folk to lose their jobs, but if there's a better way to use our income, then we should.

:agree:

I fully suspect that the time has come where the TO isn’t financially viable. If it doesn’t pay for itself, we should be getting rid of it.

Hopefully we could re-deploy the staff we have in there if there’s any vacant roles they’d be suitable for as they’re clearly well thought of. I’m like you though, I can’t remember the last time I used the TO for anything because there’s much easier options than physically going in.

[Billy Whizz]

:agree:

I fully suspect that the time has come where the TO isn’t financially viable. If it doesn’t pay for itself, we should be getting rid of it.

Hopefully we could re-deploy the staff we have in there if there’s any vacant roles they’d be suitable for as they’re clearly well thought of. I’m like you though, I can’t remember the last time I used the TO for anything because there’s much easier options than physically going in.

Do you not go to away games

[Paulie Walnuts]

Do you not go to away games

I think I’ve had every away ticket posted to me for years now.

[Billy Whizz]

I think I’ve had every away ticket posted to me for years now.

So you do use the TO. They print them off and post them to you
If they didn't arrive, who would you contact. They are very good at doing this
Customer service in my opinion is so important

[Keith_M]

So you do use the TO. They print them off and post them to you
If they didn't arrive, who would you contact. They are very good at doing this
Customer service in my opinion is so important


Loads of people use it for collections on the day of the game as well. Not everybody wants to use their phone... or may have a problem with it on the day in which case it's a useful fall back option.

[Hibbyradge]

You make some interesting points. Think we’ve got 2 full time staff, and probably additional staff at peak times/match days. No idea what it costs to run, but can’t be much less than £80k or so including rates. So potentially there is a cost saving if it was outsourced. Also at least 3 teams are now selling away tickets to Hibs, think we are doing this too

They could also probably use the office for something else or rent it out?
This would possibly mean increased fees for supporters. Any idea what the add on fee for the likes of Peter Kay is? Hibs probably think they can get a cut of this. You possibly only go to a concert once in a while, but I wouldn’t be happy paying a higher fee on a regular basis
Most concerts are sold ages in advance, so plenty time to sort issues out. Fans turn up at the last minute and want to get in. Still a lot of people pay and buy tickets from the office. There’s always a queue at TO on match days, so who’s going to help you?
They also do manual ticket runs for away season ticket holders too, unless they intend to do any with this

But for me the most important reason to have a TO, as it’s the only engagement I have with anyone at Hibs.

Ticketmaster charges can be eye-watering but Hibs currently sell match tickets without charging a fee and because it's digital, there's no postage.

I don't know the reasons for long queues at the ticket office before games when it's quicker and arguably more convenient to buy them online. They can't all have problems, can they?

Estimating the cost of employing the staff is impossible but it's always a lot higher than just their salaries.

As well as Employer’s National Insurance, there's Employers Liability Insurance and Employer’s pension contributions.

Then there's holidays to cover, sick pay, maternity maybe.

On top of that, there's heating and lighting and you've already mentioned rates.

It's a considerable expense and it needs to be justified.

[Hibbyradge]

Ive never used the ticket often but at the times I have Ive always been met with excellent service. They would need trouble shooters on site for every match though given my and many others scanning issues prior to the rangers match when we were all pointed in the direction of the ticket office for the issues to be resolved

Correct me if Im wrong but on a seperate note, I cant remember much being said on here when the turnstyle operators were ‘culled’ and replaced by the electronic system

If there is a plan to do away with ticketing staff where does it stop, the club shop being online only ? That would affect me more personally as I tend to visit the shop more often as I like to try before I buy with an unhealthy knack of buying more than I intended too

The shop is definitely needed and it undoubtedly makes money for the club. You don't need to try on a match ticket and most people don't want the hassle or expense of using the returns system.

I think there will always need to be a way of contacting the club if there are problems, but there's no real need to have paper tickets, even for away games.

I have no desperate desire to see the office closed, but I do think that the club is right to consider the need.

[Sir David Gray]

As previously stated if they're going to abolish the ticket office, the way that wheelchair users purchase tickets will have to be significantly overhauled.

As things stand at the moment I would be very much opposed to the ticket office being shut down.

[eastterrace]

Ticketmaster charges can be eye-watering but Hibs currently sell match tickets without charging a fee and because it's digital, there's no postage.

I don't know the reasons for long queues at the ticket office before games when it's quicker and arguably more convenient to buy them online. They can't all have problems, can they?

Estimating the cost of employing the staff is impossible but it's always a lot higher than just their salaries.

As well as Employer’s National Insurance, there's Employers Liability Insurance and Employer’s pension contribution

Then there's holidays to cover, sick pay, maternity maybe.

On top of that, there's heating and lighting and you've already mentioned rates.

It's a considerable expense and it needs to be justified.
Stop giving out 4 and 5 year contracts on crap players that would save a few quid instead off paying of hard working staff.

[Paulie Walnuts]

So you do use the TO. They print them off and post them to you
If they didn't arrive, who would you contact. They are very good at doing this
Customer service in my opinion is so important

Yes but I don’t use the physical TO. I’d suspect we’ll be looking at getting rid of the physical office and moving them into the stadium where there would be no public facing counter or outsourcing it completely to someone like Ticketmaster. We’re obviously not going to stop having the ability to sell tickets.

My work used to have a physical reception desk where customers could come in. The more things started being done electronically, the less traffic was coming through the door and it no longer made financial sense to keep it open. So we now no longer have somewhere customers can come in to deal with something face to face, everything is done online or by phone. We reduced our costs because we didn’t have to employ as many staff as we would have had we kept it open. Thankfully we managed to redeploy staff into new roles that were coming up. This will be similar I’d imagine and hopefully wed manage to redeploy TO staff but we might not be able to.

If we do away with it people will be forced to adapt and do things electronically. And from looking at how this went at my work (whilst not selling tickets, the processes probably aren’t a million miles different), people will adapt to it. It will likely be better for Hibs financially if people do this and it’ll also be better for the environment which we seem to be big on.

[Paulie Walnuts]

As previously stated if they're going to abolish the ticket office, the way that wheelchair users purchase tickets will have to be significantly overhauled.

As things stand at the moment I would be very much opposed to the ticket office being shut down.

It’s something that you should point out on the survey.

I’d be surprised if it makes any difference to whatever it is they’re planning to do but hopefully it’ll see them put steps in place to ensure you’re able to purchase your tickets easily.

[Sir David Gray]

It’s something that you should point out on the survey.

I’d be surprised if it makes any difference to whatever it is they’re planning to do but hopefully it’ll see them put steps in place to ensure you’re able to purchase your tickets easily.

Yeah I submitted my thoughts a few days ago and made it clear that the ticket office staff are an integral part of the club for me at the moment.

There's a lot of work that will be required if the plan is to get rid of the ticket office.