Autism teenage son help at Hibernian V Rangers club no contact back ?

[Steve Austin]

Hi ,
I’ve tried to contact the club left an email etc no response!.We are travelling from the western isles to the game on Saturday ,my son who is 18 and autistic and my 14 year old son .Need assistance in regards him needing a quiet area for lunch ?
my younger son was meant to be a mascot v Ross county end of season but county refused re Home mascots for COVID reasons :confused:.
Spoke to Lewis Stevenson and he said make sure next time down at a game contact and they would sort something out for us re players etc.,
Im disappointed no response,tried contacts at club left messages nothing?
Do we email Ben kensell !!!!.
anyone help us??
Thanks Hibees!!

[Hibernian Verse]

Hi ,
I’ve tried to contact the club left an email etc no response!.We are travelling from the western isles to the game on Saturday ,my son who is 18 and autistic and my 14 year old son .Need assistance in regards him needing a quiet area for lunch ?
my younger son was meant to be a mascot v Ross county end of season but county refused re Home mascots for COVID reasons :confused:.
Spoke to Lewis Stevenson and he said make sure next time down at a game contact and they would sort something out for us re players etc.,
Im disappointed no response,tried contacts at club left messages nothing?
Do we email Ben kensell !!!!.
anyone help us??
Thanks Hibees!!

Who have you tried to contact at the club so far?

[nonshinyfinish]

Best bet is maybe Kieran Power? [email protected]

He would know who to speak to within the club and is on the ball at sorting stuff out for fans.

[CapitalGreen]

Hi ,
I’ve tried to contact the club left an email etc no response!.We are travelling from the western isles to the game on Saturday ,my son who is 18 and autistic and my 14 year old son .Need assistance in regards him needing a quiet area for lunch ?
my younger son was meant to be a mascot v Ross county end of season but county refused re Home mascots for COVID reasons :confused:.
Spoke to Lewis Stevenson and he said make sure next time down at a game contact and they would sort something out for us re players etc.,
Im disappointed no response,tried contacts at club left messages nothing?
Do we email Ben kensell !!!!.
anyone help us??
Thanks Hibees!!

Email Supporter Liaison Officer, Kieran Power - [email protected]

He also looks in on here so will probably see this post

[Steve Austin]

Who have you tried to contact at the club so far?
We have tied emailing club no response after a week !?
disabilty access officer left message no response.
every phone number no response?

has anyone got direct contact for Ben kensell ?
really disappointed with lack of response or clarity in how you can get help,from club !

[Steve Austin]

Who have you tried to contact at the club so far?
We have tied emailing club no response after a week !?
disabilty access officer left message no response.
every phone number no response?

has anyone got direct contact for Ben kensell ?
really disappointed with lack of response or clarity in how you can get help,from club !

[Diclonius]

We have tied emailing club no response after a week !?
disabilty access officer left message no response.
every phone number no response?

has anyone got direct contact for Ben kensell ?
really disappointed with lack of response or clarity in how you can get help,from club !

Disappointing that the club haven't got back to you on this.

What are you looking for specifically re something quiet for lunch? As in, within the stadium or just somewhere in the general vicinity? I'm also autistic and sympathise with the sensory issues this visit is going to present, but not sure you'll have much luck finding somewhere quiet in Leith on the day of Hibs v Rangers (though someone local may know!).

[hereford-hibby]

Try Ann Brown not sure of her email address. She is the disability officer at ER. My Dad is blind Ann helped with audio description for him

[hereford-hibby]

[email protected]
One of the reasons you might not of heard back is Ann only works part time for the club.

[hibby rae]

If you're looking for a quiet space near the ground then your best bet would be one of the parks in the vicinity.

To the east you'll have Lochend Park, and Montgomery Street Park or Dalmeny Park to the west of the stadium.

Lochend will be quieter in general when approaching the stadium.

I imagine you may have things with you to assist your son, but worth pointing out the Fringe offers free sensory backpacks to borrow containing ear defenders, fidgets etc.

The only thing that needs to be returned are the rucksack and ear defenders.

Here's a link to puck up/drop off points:

https://www.edfringe.com/experience/how-to-plan/access-at-the-fringe#sensory-backpacks

[Steve Austin]

Best bet is maybe Kieran Power? [email protected]

He would know who to speak to within the club and is on the ball at sorting stuff out for fans.

hello,
I’ve emailed Kieran power ?
thanks for the information everyone!,appreciated !!:aok:

[Steve Austin]

[email protected]
One of the reasons you might not of heard back is Ann only works part time for the club.

we left voicemails for her ?
we have her contact number.
To be honest the contact and trying to contact and information re HIBS falls short of a club that is Top Drawer and is ok having fancy hospitality etc.
If you have Autistic son who requires specific help and information and my other son information re his failed mascot experience?..
very disappointed with HIBS …

[MagicSwirlingShip]

Hopefully someone at the club see’s this and can advise what the club can offer

[Sir David Gray]

we left voicemails for her ?
we have her contact number.
To be honest the contact and trying to contact and information re HIBS falls short of a club that is Top Drawer and is ok having fancy hospitality etc.
If you have Autistic son who requires specific help and information and my other son information re his failed mascot experience?..
very disappointed with HIBS …

That's really disappointing to read.

As others have said Ann Brown is part time but she did send out a general email the other day to disabled fans so she was definitely working this week.

There used to be a club directory available on the website which stated the days that Ann works but for some unknown reason the directory appears to have been recently removed so I can't confirm the days she works.

Someone should definitely have had the decency to reply though.

[wookie70]

I think I have contacted the club 3 times in the last 10 years regarding various things. Two emails I received no reply and one even more bizarrely I got a reply 11 months later. I think there really needs to be a look at how the club deal with comms from supporters. I hope your son gets sorted and the club does a good job of supporting him.

[traceyhibs]

Hi Steve, have messaged you on here. Let me know if you haven’t heard back. Thanks. Tracey


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[Steve Austin]

Hi Steve, have messaged you on here. Let me know if you haven’t heard back. Thanks. Tracey


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Hi everyone!
Im pleased to say the club have been in touch Kieron power and Anne Brown too!,
They are sorting something for My Autistic son and looking after him and a quiet place after match to eat his meal.
my other son has been sorted as mascot as he had travelled down from Isle of Lewis to Last season Ross county game ,but they refused mascots at last minute due to covid?.
I pleased to eventually get everything sorted but Club needs look at supporter information and contacts etc and emails from main Hibernian site seem not to get through or answered in appropriate time !,
I would love to help them free of charge sort this out for everyone.!!!.
Top marks to Kieron at HIBS !….

[Sir David Gray]

Hi everyone!
Im pleased to say the club have been in touch Kieron power and Anne Brown too!,
They are sorting something for My Autistic son and looking after him and a quiet place after match to eat his meal.
my other son has been sorted as mascot as he had travelled down from Isle of Lewis to Last season Ross county game ,but they refused mascots at last minute due to covid?.
I pleased to eventually get everything sorted but Club needs look at supporter information and contacts etc and emails from main Hibernian site seem not to get through or answered in appropriate time !,
I would love to help them free of charge sort this out for everyone.!!!.
Top marks to Kieron at HIBS !….

Glad you got this sorted.

[wookie70]

Hi everyone!
Im pleased to say the club have been in touch Kieron power and Anne Brown too!,
They are sorting something for My Autistic son and looking after him and a quiet place after match to eat his meal.
my other son has been sorted as mascot as he had travelled down from Isle of Lewis to Last season Ross county game ,but they refused mascots at last minute due to covid?.
I pleased to eventually get everything sorted but Club needs look at supporter information and contacts etc and emails from main Hibernian site seem not to get through or answered in appropriate time !,
I would love to help them free of charge sort this out for everyone.!!!.
Top marks to Kieron at HIBS !….

Great to hear you got it sorted. I sometimes think Kieran is the only one at the club who communicates with fans.