Ticket Office - brilliant service

[green day]

A wee shout out to the ticket office staff.

I had made total hash of my ST renewal (dont ask, lets put it down to me being a complete fandango), and hadnt actually spotted this til the other day..............and in short I hadnt renewed:rolleyes:.

I was a bit worried as obvs the Hearts tickets went on sale and my seat was gone, so I popped into the ticket office earlier ready to grovel.

The young lady on the counter couldnt have been more helpful - she sorted my renewal out and gave me a ticket just behind for the hearts game, and my "actual" ST seat will be live for the Huns game.

Also, the other staff were super busy sorting out the packs for our new ST cards in the background as well.

It hasnt all been positive news from Hibs this summer, but credit where its due :aok:

[Billy Whizz]

Great to hear
Think we have the best TO staff in the league, always willing to help!

[hibee-boys]

Positive feedback about the club……..this will never catch on🤪

[tamig]

Rather than starting a new thread, does anyone know how to get the ST added to their wallet? Tried scanning the QR code but nothing happening. Has anyone managed to do this successfully on an iPhone - and I don’t mean just taking a photo.

[hibernian1982]

Rather than starting a new thread, does anyone know how to get the ST added to their wallet? Tried scanning the QR code but nothing happening. Has anyone managed to do this successfully on an iPhone - and I don’t mean just taking a photo.


Digital version sent separately via email - expected next week (w/c 1st Aug)

[green day]

Rather than starting a new thread, does anyone know how to get the ST added to their wallet? Tried scanning the QR code but nothing happening. Has anyone managed to do this successfully on an iPhone - and I don’t mean just taking a photo.

I dont think it can be much different to the Google Wallet one Tam.

I had mine there last year and also added one for the Clyde match.

Its as simple as clicking on the icon and (in the Google one anyway) it appears instantly.

[tamig]

Digital version sent separately via email - expected next week (w/c 1st Aug)
Thanks bud. I had a look for an email before I posted as think they have provided the links in there previously so thats good to know its on the way 👍

[tamig]

I dont think it can be much different to the Google Wallet one Tam.

I had mine there last year and also added one for the Clyde match.

Its as simple as clicking on the icon and (in the Google one anyway) it appears instantly.

I think there are differences with what you can add to the Google and Apple wallets. I know some folk have taken photos in the past and its seemed to scan ok but there are only certain types of card the Apple wallet seems to recognise - without a direct link. At least I’ll get it sorted when the email comes. Hopefully catch up again soon bud 👍

[green day]

I think there are differences with what you can add to the Google and Apple wallets. I know some folk have taken photos in the past and its seemed to scan ok but there are only certain types of card the Apple wallet seems to recognise - without a direct link. At least I’ll get it sorted when the email comes. Hopefully catch up again soon bud 👍

Im fairly sure your cousin used the Apple one at the Clyde game, he may be able to do a turorial !

Hope your good

[tamig]

Im fairly sure your cousin used the Apple one at the Clyde game, he may be able to do a turorial !

Hope your good

Not been to a game yet so haven’t had any tickets. Covid caught me at last. All good now though 👍

[Scottie]

A wee shout out to the ticket office staff.

I had made total hash of my ST renewal (dont ask, lets put it down to me being a complete fandango), and hadnt actually spotted this til the other day..............and in short I hadnt renewed:rolleyes:.

I was a bit worried as obvs the Hearts tickets went on sale and my seat was gone, so I popped into the ticket office earlier ready to grovel.

The young lady on the counter couldnt have been more helpful - she sorted my renewal out and gave me a ticket just behind for the hearts game, and my "actual" ST seat will be live for the Huns game.

Also, the other staff were super busy sorting out the packs for our new ST cards in the background as well.

It hasnt all been positive news from Hibs this summer, but credit where its due :aok:
Hibs do get a lot right as a club and don’t get the recognition they fully deserve. Glad you got the ST sorted :aok:

[overdrive]

I’m fairly critical of the Gordon regime but I’d say the ticket office is the area that has massively improved since he came in. Excellent customer service every time I’ve had to contact them.

[Ringothedog]

I’m fairly critical of the Gordon regime but I’d say the ticket office is the area that has massively improved since he came in. Excellent customer service every time I’ve had to contact them.

Totally agree, I asked by email to change my seat and stand yesterday. 1 hour and £55 worse off later and it was done

[worcesterhibby]

A wee shout out to the ticket office staff.

I had made total hash of my ST renewal (dont ask, lets put it down to me being a complete fandango), and hadnt actually spotted this til the other day..............and in short I hadnt renewed:rolleyes:.

I was a bit worried as obvs the Hearts tickets went on sale and my seat was gone, so I popped into the ticket office earlier ready to grovel.

The young lady on the counter couldnt have been more helpful - she sorted my renewal out and gave me a ticket just behind for the hearts game, and my "actual" ST seat will be live for the Huns game.

Also, the other staff were super busy sorting out the packs for our new ST cards in the background as well.

It hasnt all been positive news from Hibs this summer, but credit where its due :aok:

Great to hear, I do feel like most of what's happening in the background and around match days is improving.

[Johnny Clash]

I have always had a great service from staff in our ticket office and in the Hibs shop.
Good to see a positive thread like this.

[sadtom]

I think the T.O. system is garbage.
Trying to call them, almost impossible to actually speak to anyone needing to speak with the T.O. (Option 2, but also tried options 3.4.&5, no answers at all) it then activates the voicemail inbox, half way through the recorded message it says ‘the mailbox is full and can’t take anymore messages’ and cuts off.
Anyone remember the days when you rang up and a human answered the f****** phone!

[Bostonhibby]

Had a lot of dealings with the T O down the years with a variety of requests and changes, always had a great service.

Sent from my SM-A750FN using Tapatalk

[green day]

I think the T.O. system is garbage.
Trying to call them, almost impossible to actually speak to anyone needing to speak with the T.O. (Option 2, but also tried options 3.4.&5, no answers at all) it then activates the voicemail inbox, half way through the recorded message it says ‘the mailbox is full and can’t take anymore messages’ and cuts off.
Anyone remember the days when you rang up and a human answered the f****** phone!

My guess is that they are super busy right now packaging and sending out the new STs (certainly looked that way when I was in).

I suspect phone calls are all going to the voicemail at the moment and this will change back once the STs are all issued.

Emails are being answered within the hour is my experience, if you cant get down to speak to them F2F.

[tamig]

I think the T.O. system is garbage.
Trying to call them, almost impossible to actually speak to anyone needing to speak with the T.O. (Option 2, but also tried options 3.4.&5, no answers at all) it then activates the voicemail inbox, half way through the recorded message it says ‘the mailbox is full and can’t take anymore messages’ and cuts off.
Anyone remember the days when you rang up and a human answered the f****** phone!
No need to be angry and sad. As someone mentioned already, try the email route. They’ll get it and deal with it.

[noucampos]

The voice mail thing has been a problem for a while. I had an issue with renewal at end of May. Call went to voicemail so I went down the ticket office to get issue sorted. That was great, they were very helpful, but when I asked about the voicemail I was told that the only person who knew the code or password (can't remember which) had left the business and nobody else knew it. Now it may well be coincidence that it's full again but it's not good if they still can't access it.
I should add that an email enquiry about a different issue was answered within a couple of hours, which I was impressed with.

[Libby Hibby]

Every time I have dealt with the TO, they have been brilliant, really helpful and patient with me. So much so that they got a couple of boxes of chocolates last season for their efforts.

[Jay]

They've been outstanding with any issues I've had, went above and beyond to get my grandson a ticket earlier this year

[marinello59]

Every time I have dealt with the TO, they have been brilliant, really helpful and patient with me. So much so that they got a couple of boxes of chocolates last season for their efforts.

Same with me. I can’t praise the staff there enough.

[BILLYHIBS]

Popped in today bought two ST’s and tickets for Sunday

Service was top notch quick courteous and efficient

Could not fault it

Only downside was I did try to phone in but kept getting put into a full voice mail box

[NAE NOOKIE]

Always had very good service from the ticket office over the years. Went in to change 5 FF upper STs to 4 in the west and 1 in the east a few weeks back, all arrived safely this week and the lassie who served me ( Mel ) couldn't have been more helpful, or patient for that matter.

For folk complaining about the phone service I would recommend trying E Mail instead, I've had to do that a few times and had a response within the hour every time.

[CockneyRebel]

Totally agree, I asked by email to change my seat and stand yesterday. 1 hour and £55 worse off later and it was done



I didn't realise that they had installed the standing area already. :greengrin

[H18 SFR]

That’s me upgraded my daughter’s ST for the FFL on Sunday to take a mate. Our ticket office staff really are exceptional.

[gbhibby]

No complaints from me. Sent an email to the TO at 9.00pm one evening got a response within 10 mins what a service.