Ive not been able to get into the ticketing website since the webpage changed. It won't let me login with the password I used to use and it won't let me reset the password. I sent an email to Hibs about this and never heard back from them. I usually buy happy hibbie half time draw tickets and can't at the moment. I can access the Hibs TV okay from the new site just not the eticketing.
Me too
Expecting official club instructions on linking accounts should be with us ASAP.
To help immediately the club can do it manually in the background - the excellent ticket office staff can do it with some details (name, email address and client ref being the main ones - they can assess both platforms and link) -
[email protected]
(copy me in if needed).
I wasn’t able to link my ticket account with my new account initially either. I created a new account but no linked account would display (as per below).
https://www.hibeesbounce.com/attachments/9110a0f6-f907-49d9-86b2-faa9806853e1-jpeg.3660/
Then I tried just putting a Happy Hibby in the basket (without being logged in) and once being prompted to log in from that angle (using my new account) it found my existing profile. Luck? Possibly. I know there has been data work in the background and I’ve tampered with my profile (changing personal email address from @googlemail.com to @gmail.com etc (since learned that email addresses is a key indicator for matching accounts).
Having one account for tickets, clubstore and hibstv will be a massive benefit - more from a password angle rather than username (always slight variations no matter how hard I try to keep them all the same).
I’ve taken a lot of screengrabs (like the above) to help supporters with this as much as I can but I’ll wait until the club officially launches support guides.
Will help where I can.