Virgin Trains

[H18 SFR]

We got the Virgin Train from Glasgow to Carlisle yesterday, I think I might have had excessively high expectations as I generally like Virgin products but I have to say it was brutal. Filthy, cramped, unhelpful staff. Major disappointment.

[HUTCHYHIBBY]

Quite unusual in my experience.

[Smartie]

The virgin trains I've had in the between London and Manchester/ Birmingham have generally been absolutely outstanding.

Anything that comes this far North seems to be much poorer.

[Scouse Hibee]

We got the Virgin Train from Glasgow to Carlisle yesterday, I think I might have had excessively high expectations as I generally like Virgin products but I have to say it was brutal. Filthy, cramped, unhelpful staff. Major disappointment.

Never had any problems heading that way to Liverpool over several years with Virgin trains, always been great.

[danhibees1875]

The LNER service (which I thought was a rebranded Virgin trains, but not sure if they changed the non-london or north-east side?) is usually pretty good once on. Better than the cross rail alternative.

They are almost always late though. Which I think applies to all trains.

[H18 SFR]

Sounds like we had an unlucky bad experience rather than that being the norm.