Official Site: TICKET OFFICE RE-OPENS AT 12PM TODAY

[RSS Bot]

More... (http://www.hibernianfc.co.uk/news/10030)

[CMurdoch]

GO!!!!!

[Earlydelivery]

Over 11-500 not bad at all

[Jamesie]

Shambles if trying to move seats by phone. Follow the instructions on the website and you'll find the ticketmaster staff don't have the ability to reallocate tickets and tell you to call and choose option 2, which is a pre recorded message telling you to email instead of calling.

[hibsforeurope]

Shambles if trying to move seats by phone. Follow the instructions on the website and you'll find the ticketmaster staff don't have the ability to reallocate tickets and tell you to call and choose option 2, which is a pre recorded message telling you to email instead of calling.

Just had the same think happen to me.

Does anyone have the 0131 number for the ticket office?

[Gaz]

Shambles if trying to move seats by phone. Follow the instructions on the website and you'll find the ticketmaster staff don't have the ability to reallocate tickets and tell you to call and choose option 2, which is a pre recorded message telling you to email instead of calling.

i got through but the guy said he could not help me as he did not have the access then gave me a other number to call it was the ******g hearts ticket office :(
i have had to burn my phone

[Jamesie]

i got through but the guy said he could not help me as he did not have the access then gave me a other number to call it was the ******g hearts ticket office :(
i have had to burn my phone

I had one guy hang up on me when apparently looking for the booking office number and the other tell me there was nothing he could do even though option 2 isn't working. I get the feeling the Ticketmaster call centre is off-shore and ill-advised.

[Jamesie]

If the club didn't want to offer the option of ticket re-allocation by phone then fair enough - but at least let people know that so we don't have this situation.

[Onceinawhile]

Just had the same think happen to me.

Does anyone have the 0131 number for the ticket office?

661 1875.

Just tried phoning and it doesn't even ring. Just goes to line busy and cuts you off.

[Nicho87]

Can’t see option to swap seat online just purchase new

[Billy Whizz]

661 1875.

Just tried phoning and it doesn't even ring. Just goes to line busy and cuts you off.

Doesn’t work anymore

[bingo70]

Queue at the ticket office is massive in case anyone was thinking of heading down.

[Nicho87]

Just saw in person or phone only. Not handy for out of leith fans

[Onceinawhile]

Doesn’t work anymore

Oh right. Didnt realise that. So the phone number hibs have provided doesn't work and there's no other number to use.

Fantastic.

[bingo70]

Just saw in person or phone only. Not handy for out of leith fans

They can’t do it over the phone either so it’s in person or by email.

Quite pissed off about this shambles, I’ve been waiting for ages for a seat beside me to come free so I could move my laddies season ticket beside me, currently I need to move when he comes to games, one came free today but looks like after all this faffing around it’s gone again.

Stood in the queue for 5-10 minutes and never moved once before I had to give up so god knows how long people who are in that queue will need to wait to get served.

[Power]

Shambles if trying to move seats by phone. Follow the instructions on the website and you'll find the ticketmaster staff don't have the ability to reallocate tickets and tell you to call and choose option 2, which is a pre recorded message telling you to email instead of calling.

Let me flag this.

Just gave both options 1 and 2 a try. 1 is getting through but clear process instructions need to be held by all that are covering our line - passing the buck to somewhere else is poor.

[NthCarolinaHibs]

Number to phone 0844 844 1875..option 2 👍

[Since452]

11.5k so far is extremely impressive

[Power]

Passed the message on and I’ll make sure it is received at Ticketmasters end.

On a positive note there is some barry views and seats available now.

[Leith_Hibee]

Just drove passed the ticket office and there is a big queue, great sign.

[Jamesie]

Let me flag this.

Just gave both options 1 and 2 a try. 1 is getting through but clear process instructions need to be held by all that are covering our line - passing the buck to somewhere else is poor.

Thanks for picking up on this: as I say, no difficulty with there not being a phone option if it isn't practical to have one, but when people like me who can't be at the ticket office today seek to rely on it and it turns it isn't really functional then problems start to arise.

[Jamesie]

Option 2 now ringing out and thereafter a recorded message telling you to call back later. I wish there was a call queue rather than this setup!

[HH81]

Calls cost 7p a minute if you call.

[One Day Soon]

Well, one of my good mates just bought a season ticket today for the first time in over a decade. Let's hope there are plenty more like that.

[Onceinawhile]

Option 2 now ringing out and thereafter a recorded message telling you to call back later. I wish there was a call queue rather than this setup!

Aye, it's a nonsense.

I either get it ringing out (if I'm lucky) or I get straight to the "the ticket office is busy, please send an email" and then cut off.

[Onceinawhile]

Calls cost 7p a minute if you call.

Plus your connection charge - whatever that amounts to.

[Nelly070]

Option 2 now ringing out and thereafter a recorded message telling you to call back later. I wish there was a call queue rather than this setup!

I must have been very lucky, I rang about 10 mins ago, picked option 2 and was done and dusted within 3 minutes !

[HibbyAndy]

Phoned up , Option 2 and got 3 seats together in the FF upper section 23 row MM..Could only reserve my seats though as i need to pay a wee bit extra..Someone phoning me back tomorrow for payment details

[Alex Trager]

I am looking to see what seats are available to move to.

I have used my phone, IE and chrome.

It’s like Tynecastle all over again.

They are slow and unresponsive and this is the view I get on my phone. https://uploads.tapatalk-cdn.com/20190611/8941b60d5707d8482bbc4c59eae924fa.jpg

This is totally unworkable.

I have written to the club more than once about this.

On the morning of the latest Tynecastle debacle it took me nearly 20 mins to get in and buy tickets for Livi.
My server almost timed out.
And then obviously the non sense surrounding the hearts game happened later that afternoon.

It’s been happening since before the Celtic cup game and it persists to this day.

They make it hard to spend your cash there.

It needs improved. A total joke.

[Onceinawhile]

I am looking to see what seats are available to move to.

I have used my phone, IE and chrome.

It’s like Tynecastle all over again.

They are slow and unresponsive and this is the view I get on my phone. https://uploads.tapatalk-cdn.com/20190611/8941b60d5707d8482bbc4c59eae924fa.jpg

This is totally unworkable.

I have written to the club more than once about this.

On the morning of the latest Tynecastle debacle it took me nearly 20 mins to get in and buy tickets for Livi.
My server almost timed out.
And then obviously the non sense surrounding the hearts game happened later that afternoon.

It’s been happening since before the Celtic cup game and it persists to this day.

They make it hard to spend your cash there.

It needs improved. A total joke.

I've had that too.:rolleyes:

[Keith_M]

I am looking to see what seats are available to move to.

I have used my phone, IE and chrome.

It’s like Tynecastle all over again.

They are slow and unresponsive and this is the view I get on my phone. https://uploads.tapatalk-cdn.com/20190611/8941b60d5707d8482bbc4c59eae924fa.jpg

This is totally unworkable.

I have written to the club more than once about this.

On the morning of the latest Tynecastle debacle it took me nearly 20 mins to get in and buy tickets for Livi.
My server almost timed out.
And then obviously the non sense surrounding the hearts game happened later that afternoon.

It’s been happening since before the Celtic cup game and it persists to this day.

They make it hard to spend your cash there.

It needs improved. A total joke.



I got that earlier (on my laptop) but I think it was just the initial demand, as it's working OK now.

[Onceinawhile]

Got through eventually and got my seats moved :thumbsup:

Not quite the ones I wanted, but better than the ones I had. Service was quick and well done. Just a shame it took so long to get there!

[Fritz]

Got through eventually and got my seats moved :thumbsup:

Not quite the ones I wanted, but better than the ones I had. Service was quick and well done. Just a shame it took so long to get there!

Yep same. Must have been my 15th or 16th attempt on the phone between 12 and half 2 before I got through but once I did the lady was very helpful and I got our 4 seats moved in a matter of minutes. New season tickets will be sent out early July. Result!

[Sean1875]

I am looking to see what seats are available to move to.

I have used my phone, IE and chrome.

It’s like Tynecastle all over again.

They are slow and unresponsive and this is the view I get on my phone. https://uploads.tapatalk-cdn.com/20190611/8941b60d5707d8482bbc4c59eae924fa.jpg

This is totally unworkable.

I have written to the club more than once about this.

On the morning of the latest Tynecastle debacle it took me nearly 20 mins to get in and buy tickets for Livi.
My server almost timed out.
And then obviously the non sense surrounding the hearts game happened later that afternoon.

It’s been happening since before the Celtic cup game and it persists to this day.

They make it hard to spend your cash there.

It needs improved. A total joke.

I get that too going through Safari on my iPhone however if you have the google app and get on to the ticketing website through that it works okay :agree:

[Jamesie]

Have now done as previously told by Ticketmaster and e-mailed the club with the request, while at the same time tweeting the club to confirm that e-mails are being picked up today. We'll see!

[Fritz]

Have now done as previously told by Ticketmaster and e-mailed the club with the request, while at the same time tweeting the club to confirm that e-mails are being picked up today. We'll see!

I got a call back from them a couple of hours after emailing. I'd since managed to get through on the phone so wasn't needed but they should call you at some point.

[HibbyAndy]

Phoned up , Option 2 and got 3 seats together in the FF upper section 23 row MM..Could only reserve my seats though as i need to pay a wee bit extra..Someone phoning me back tomorrow for payment details

Actually after thinking about this Don't know how i am paying extra ? my current 3 seats in the FF lower is 1 adult 1 youth and 1 student , Surely it's the same price for the FF upper ? i am not in the black seats as i know this is extra

[Irish_Steve]

I`ve tried ringing (loads of times!) and sent them an email but havent heard anything back as yet. I don`t blame the staff, they must be completely stressed out but perhaps Hibs should have been more aware of high demand on the first day and maybe installed more phone lines or operators. I certainly wouldn`t want to be working in the ticket office today.

[Gmack7]

i got through on my 13th attempt, done in about 1 minute

[Onceinawhile]

Actually after thinking about this Don't know how i am paying extra ? my current 3 seats in the FF lower is 1 adult 1 youth and 1 student , Surely it's the same price for the FF upper ? i am not in the black seats as i know this is extra

Seats in the upper are more expensive than the family section below as far as I'm aware.

[HibbyAndy]

Seats in the upper are more expensive than the family section below as far as I'm aware.

Having checked the wee green calendar thingy the only price that is different is youth..

Adult FF upper £405 Adult lower £405

Student FF upper £225 Student lower £225

Youth upper £180 Youth lower £125

So an extra £55 is nae biggie

[Irish_Steve]

And seats in Section 50 (the comfy ones) are even more expensive

My move was completed via email!

[Prof. Shaggy]

Bit of a disaster really. Got onto the online system about 1.15, found 2 seats to move to, got to the reassign bit and tried to reassign one to son-in-law. Nothing happened. And again and again. Finally it clicked on. Paid £810 and waited for confirmation. Seems I reassigned both tickets: one to the son-in-law and the other to my son.
So at present I have no ticket and a credit card bill for £810!

[Billy Whizz]

Loads of seats still available in FF5 Lower

[Currie Hibee]

I’m trying to buy a season ticket for my bro-in-law and nephew who aren’t on the system. I’ve been able to set my brother in law up. Anyone know how to add a kid to the database so I can assign him to the ticket?

[hailhail22]

I emailed around 10 past 12 today to change my seats, the ticket office emailed me back straight away with all the seats they had together near the row I wanted, I chose the seats I wanted then got an email back confirming my seats had been moved, unfortunately doesn’t look like it was that easy for everyone

[hailhail22]

I’m trying to buy a season ticket for my bro-in-law and nephew who aren’t on the system. I’ve been able to set my brother in law up. Anyone know how to add a kid to the database so I can assign him to the ticket?

I just made another profile under the kids name then assigned the ST to that profile, add the client ref number to your friends and family so you can do this, alternatively if you contact the ticket office they would be able to help you

[Godsahibby]

Took me about 10 attempts this afternoon but finally got through and sorted in less than a minute.

[Alex Trager]

I emailed around 10 past 12 today to change my seats, the ticket office emailed me back straight away with all the seats they had together near the row I wanted, I chose the seats I wanted then got an email back confirming my seats had been moved, unfortunately doesn’t look like it was that easy for everyone

What email did you use?

[Alex Trager]

I've had that too.:rolleyes:


I got that earlier (on my laptop) but I think it was just the initial demand, as it's working OK now.


I get that too going through Safari on my iPhone however if you have the google app and get on to the ticketing website through that it works okay :agree:

I’m not sure how big the demand was earlier. It surely can’t have been that big.

Regardless, the website needs to be updated.
It’s atrocious.
If they are not willing to introduce loyalty points that is fine. But they absolutely need to upgrade the website to deal with demand.

I signed on in the morning of the hearts tickets going on sale to buy livi tickets. This was at 09.00.
It took me 20 minutes to get them. It actually timed out but managed to get the tickets bought.

And then we have the chaos of tynie later on.

As I said it absolutely has to be updated.

[hailhail22]

What email did you use?

tickets@hibernianfc.co.uk

[Capt Mainwaring]

Got there about 11.15 this morning already about 15 in the Q. By the time the doors opened at 12 I’d think about 40 odd in the Q.
Got served about 12.15 (3 seat moves and a new ST purchased) took about 5 minutes.
So top marks for the TO staff - helpful and efficient. No drama at all

[seanshow]

Plus your connection charge - whatever that amounts to.


I made the mistake previously of calling the main ticket phone number,trying to sort out a replacement season ticket card last season, never again.
the call was 7p a minute correct, the connection charge each time was £1.50..
and my phone bill wasn't clear whether it was three mobile or hibs that received the money

[scoopyboy]

I arrived at Easter Road at 11.55.

Got served at 1.30 and was out by 1.35.

Successfully got my laddies first season ticket moved to two seats away from me.

Worth the wait, got blethering to two blokes in the queue and it was enjoyable.

Everybody seemed quite upbeat.

[Leithenhibby]

I arrived at Easter Road at 11.55.

Got served at 1.30 and was out by 1.35.

Successfully got my laddies first season ticket moved to two seats away from me.

Worth the wait, got blethering to two blokes in the queue and it was enjoyable.

Everybody seemed quite upbeat.


Yeah, joined the Q around 2ish and had a good wee natter with the chaps around me, very relaxed and the Staff were sharp and switched on...
More importantly, got the seats I wanted.

Glory Glory.

[hibbysam]

I emailed the club at 16.20 with my first and second choice seats depending if first choice was away by the time they picked up, reply at 16.45 confirming seats changed to my preferred seat. Outstanding service on what I can only imagine is a very busy and hectic day, after an even busier weekend.

[I_Love_Latapy]

Yep same. Must have been my 15th or 16th attempt on the phone between 12 and half 2 before I got through but once I did the lady was very helpful and I got our 4 seats moved in a matter of minutes. New season tickets will be sent out early July. Result!

Exact same experience. Got through eventually & easy process once able to speak to someone.