Renewal on Zebra Finance

[wookie70]

My memory isn't what it was but the renewal of season tickets using Zebra seems very different. I have received forms back via email and then signed them electronically. I received another email saying signed and filed. It was a bit easier with the pin codes on the mobiles. I presume I have now done everything required.

[BlackSheep]

My memory isn't what it was but the renewal of season tickets using Zebra seems very different. I have received forms back via email and then signed them electronically. I received another email saying signed and filed. It was a bit easier with the pin codes on the mobiles. I presume I have now done everything required.

Thats correct, then in a few days/about a week you will get confirmation through the post from Zebra as well.

[wookie70]

Thats correct, then in a few days/about a week you will get confirmation through the post from Zebra as well.
Thanks

[J-C]

Did mine today, all accepted and signed within the day, having been with them last year makes it easier, they have all my details and no changes so all done and dusted.

[staunchhibby]

Same here straightforward and replies recieved from Zebra

[dp00]

Simple here too.... does anyone know when we stop paying for this year ?


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[J-C]

Simple here too.... does anyone know when we stop paying for this year ?


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It'll be 11 months after you made the 1st payment, so it depends when you renewed the last time.

[hughio]

Me and the wee man...

Guaranteed seat for all home games next season...

for about £40 a month ...

interest free..

Yes please.

:flag::flag::flag:

[CockneyRebel]

My memory isn't what it was but the renewal of season tickets using Zebra seems very different. I have received forms back via email and then signed them electronically. I received another email saying signed and filed. It was a bit easier with the pin codes on the mobiles. I presume I have now done everything required.


I tried to renew through the payment plan for the first time (no interest charges so why not?) but I could not complete the application as you have to give details of your employment and I have been retired for nearly five years. Bearing in mind my pensions total more than a minimum wage job I feel a little hard done by - I feel like going on safari and shooting a Zebra.

[staunchhibby]

Is there not an option to tick retired at employment boxes.Or phone Zebra for advice

[EH6 Hibby]

Has anyone been rejected for the payment plan? I applied on Sunday night to renew mine and my sons. Just wondered if they are very strict or not.

[JohnM1875]

Has anyone been rejected for the payment plan? I applied on Sunday night to renew mine and my sons. Just wondered if they are very strict or not.

I have a horrendous credit rating and I'm accepted every year. Thank god!

[dp00]

Has anyone been rejected for the payment plan? I applied on Sunday night to renew mine and my sons. Just wondered if they are very strict or not.

I’d imagine they will accept most people as if you don’t pay they will just cancel your season ticket ... mine from last year doesn’t even show on my credit file


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[iwasthere1972]

Has anyone been rejected for the payment plan? I applied on Sunday night to renew mine and my sons. Just wondered if they are very strict or not.

Heard that they do less checks than Wonga.

[iwasthere1972]

Just renewed mine. :aok:

[hailhail22]

Has anyone been rejected for the payment plan? I applied on Sunday night to renew mine and my sons. Just wondered if they are very strict or not.

I got rejected last year 🙈 Family member managed to buy them and I just paid them back monthly.

Got accepted this year fine, my credit rating must of been absolutely horrendous

[EH6 Hibby]

Thanks for the replies everyone. My credit report is classed as stable so fingers crossed. My sons birthday is end of July and we’re going on holiday in July too, so buying both outright this year is never going to happen.

[hibsfan]

I always renew through Zebra with no problem... however this year I haven't had any emails with instructions, only the hibs confirmation email...so I don't think it has processed. When I go into my hibs eticketing account the ticket is no longer showing for me... anyone else having this problem?

Of course - hibs ticket office refusing to pick up the phone as normal...

[villahibs]

I always renew through Zebra with no problem... however this year I haven't had any emails with instructions, only the hibs confirmation email...so I don't think it has processed. When I go into my hibs eticketing account the ticket is no longer showing for me... anyone else having this problem?

Of course - hibs ticket office refusing to pick up the phone as normal...

Try your spam mail. That's where my reply went... pretty much straight away.

[Danderhall Hibs]

I always renew through Zebra with no problem... however this year I haven't had any emails with instructions, only the hibs confirmation email...so I don't think it has processed. When I go into my hibs eticketing account the ticket is no longer showing for me... anyone else having this problem?

Of course - hibs ticket office refusing to pick up the phone as normal...

Yes mate - they re-released the tickets for me, I done it again and still didn’t work. No idea what’s going on.

[FranckSuzy]

I always renew through Zebra with no problem... however this year I haven't had any emails with instructions, only the hibs confirmation email...so I don't think it has processed. When I go into my hibs eticketing account the ticket is no longer showing for me... anyone else having this problem?

Of course - hibs ticket office refusing to pick up the phone as normal...


Yes mate - they re-released the tickets for me, I done it again and still didn’t work. No idea what’s going on.

I could be imagining this but I think last season a few folk had issues with their mobile number and whether or not it had spaces in it :confused: There was definitely a glitch though....in some shape or form :greengrin

[wookie70]

I always renew through Zebra with no problem... however this year I haven't had any emails with instructions, only the hibs confirmation email...so I don't think it has processed. When I go into my hibs eticketing account the ticket is no longer showing for me... anyone else having this problem?

Of course - hibs ticket office refusing to pick up the phone as normal...

My mate had the same today. Phoned ticket office on 0131 661 1875 and they released the season ticket so he could try again

[LustForLeith]

How to Zebra make any money from this if it’s interes free?!

[Billy Whizz]

How to Zebra make any money from this if it’s interes free?!

I’m presuming they take a cut on the ticket price

[oneone73]

I think Hibs pay the interest.

[GordonHFC]

I decided to pay up this year for the first time. Completed the form on Sunday 4th March but not heard a thing back from Zebta. Any ideas?

[steelendhibs]

Did mine on Friday on the way to the game. Direct Debit instruction has been set up on my current account already.

[Hillsidehibby]

I think Hibs pay the interest.

:agree:

[Danderhall Hibs]

I decided to pay up this year for the first time. Completed the form on Sunday 4th March but not heard a thing back from Zebta. Any ideas?

Phone the TO - you’re not the only one.

[Danderhall Hibs]

I decided to pay up this year for the first time. Completed the form on Sunday 4th March but not heard a thing back from Zebta. Any ideas?

Phone the TO tomorrow - you’re not the only one having this issue if that makes you feel any better.

[GordonHFC]

Phone the TO tomorrow - you’re not the only one having this issue if that makes you feel any better.

Cheers. Will do.

[maturehibby]

Was in ticket office today and man in front of me asked to do the payment plan there only to be told they could not process it there unless he was handicapped which he was not .
Man said he did not have access to a computer and would have to find a source with a computer to do the season ticket application .
It shows that there is still in this age Hibs fan's who are of a more mature age are not yet computer literate or even have a computer so they will toil to renew their season ticket by the credit plan on the web .
Lady said it was to save on paper but could cost Hibs season ticket purchases .
Was able to get mine though for another season as wife bought it for me as a birthday treatm

[Scouse Hibee]

Was in ticket office today and man in front of me asked to do the payment plan there only to be told they could not process it there unless he was handicapped which he was not .
Man said he did not have access to a computer and would have to find a source with a computer to do the season ticket application .
It shows that there is still in this age Hibs fan's who are of a more mature age are not yet computer literate or even have a computer so they will toil to renew their season ticket by the credit plan on the web .
Lady said it was to save on paper but could cost Hibs season ticket purchases .
Was able to get mine though for another season as wife bought it for me as a birthday treatm

Handicapped?

[hibby6270]

I tried to renew through the payment plan for the first time (no interest charges so why not?) but I could not complete the application as you have to give details of your employment and I have been retired for nearly five years. Bearing in mind my pensions total more than a minimum wage job I feel a little hard done by - I feel like going on safari and shooting a Zebra.


Is there not an option to tick retired at employment boxes.Or phone Zebra for advice

Yeah. I’m in the same boat. Worked fine while I was working but I’m retired now but get works pensions. No option to choose Retired.:confused:

I’m not unemployed, so I’m not going to choose that option. So, I just chose Employed and put down the employers name & address that my main pension is paid from. Worked OK, so I’m happy. Have all the confirmation stuff through as well - email from Hibs and letter from Zebra.

[HarpyHibby]

Confirmation letter arrived for me today. First payment of £35 due out on or around the 26th March.

[tamig]

Yeah. I’m in the same boat. Worked fine while I was working but I’m retired now but get works pensions. No option to choose Retired.:confused:

I’m not unemployed, so I’m not going to choose that option. So, I just chose Employed and put down the employers name & address that my main pension is paid from. Worked OK, so I’m happy. Have all the confirmation stuff through as well - email from Hibs and letter from Zebra.
I just renewed tonight and I’m sure I saw an “other” option in the employment status dropdown. Did you try that at all?

[staunchhibby]

There is.I used that option to tick retired.:aok:

[hibby6270]

I just renewed tonight and I’m sure I saw an “other” option in the employment status dropdown. Did you try that at all?

Must admit, didn’t see it, so didn’t try it.
Will give it a go next year.

[Betty Boop]

Handicapped?

Quite. How offensive is that ?

[EH54]

Renewing on Friday. Could do with coming down a few rows in the east though but fat chance of 5 seats in a row becoming available lower down in the middle of the east. They stairs are a killer

[CockneyRebel]

I just renewed tonight and I’m sure I saw an “other” option in the employment status dropdown. Did you try that at all?


I didn't see this - I must have got the humph too quick! Will try next season.

[Since90+2]

Quite. How offensive is that ?

Reading the post it doesn't appear to me that the poster was trying to be offensive or derogatory in anyway. Lets not all jump on his back.

[Tynie01011973]

Signed up for Zebra payment plan last Thursday 8/3 got confirmation letter today 15/3 with first payment 27/3.
Easy Peasy 😁

[Rattler]

Just renewed 2 - one in Sec 50, the other in Sec 25.

Everything done and finance forms signed electronically - all within 4 minutes.

Result!!

[givescotlandfreedom]

Quite. How offensive is that ?

The quoted poster is in his 70s and doesn't always know what terms are deemed offensive today despite not meaning anything untoward. Let's not get too excited

[givescotlandfreedom]

Reading the post it doesn't appear to me that the poster was trying to be offensive or derogatory in anyway. Lets not all jump on his back.

He's my dad and definitely wasn't. Thanks for your understanding.

[kaimendhibs]

Quite. How offensive is that ?I know the poster and there is no way he meant to offensive.

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[GordonHFC]

Cheers. Will do.

I contacted the ticket office today to be told that my application was blocked somewhere between Ticketmaster and Zebra. She was having to contact Ticketmaster for them to cancel my original application for me to apply again. Could give no reason why it got blocked.

[hibby6270]

Reading the post it doesn't appear to me that the poster was trying to be offensive or derogatory in anyway. Lets not all jump on his back.

The way I read it, he was only repeating what he heard the person in the ticket office say to the non computer owning person. If anything, it’s the ticket office that should be pulled up for using that expression, if indeed there is anything wrong with it in the first place.

I’m beginning to think I’ve led a very sheltered life. I read things on here that many people take offence to and cries of “you can’t say that nowadays”. For my own education (and possibly a few others on the forum?) - serious question - what is the alternative phraseology or word(s) that should be / should have been used instead of the ‘H’ word?

[Wee Effen Bee]

I had an email from Hibs saying there was a problem with my season ticket application and so I had to do it again. I was a bit miffed as I had ordered 2 tickets for Perth the day before and I received an email saying I had selected the family stand but hadn’t requested any youngsters’ tickets. I thought I just did what I had always done and selected ordinary tickets. I received an email saying I couldn’t do this but they still took the money out of my account anyway🤨 Not sure what the problem was but 2 issues when ordering tickets is unusual as I’ve never had a problem before. Must be getting old!😁

[Scouse Hibee]

He's my dad and definitely wasn't. Thanks for your understanding.

To clear this up it was me who originally quoted your Dad's post. I was in no way accusing him of being offensive, I was referring to him repeating what the TO had stated. Sorry for any confusion, and any concern I may have caused your Dad.

[J-C]

Not had a letter yet but I received and e mail from Zebra the same day saying application went through fine and accepted, I have a reference number.

[Tynie01011973]

Not had a letter yet but I received and e mail from Zebra the same day saying application went through fine and accepted, I have a reference number.

I got my confirmation letter in post 7 days after signing up for payment plan.
I see you only signed up on Monday so should receive it in next few days.
You can check your eTicket account which will confirm if it has gone through.👍

[EH6 Hibby]

I got my confirmation letter in post 7 days after signing up for payment plan.
I see you only signed up on Monday so should receive it in next few days.
You can check your eTicket account which will confirm if it has gone through.👍

Where about does it tell you? I’ve had a look at my eTicket account and I can’t see anything. The two tickets I’m renewing are not there when I look at my tickets available for renewing, don’t know if that’s because they’re already renewed.

[hibby6270]

Where about does it tell you? I’ve had a look at my eTicket account and I can’t see anything. The two tickets I’m renewing are not there when I look at my tickets available for renewing, don’t know if that’s because they’re already renewed.

When you’re logged in, click on ‘My Account’ (Top right of screen) and then click on ‘Account History’ (last item under Account Management and just above Sign Out. Assuming you’ve not purchased any other tickets recently, the first item showing should be your ST purchase/renewal.
Click on the arrow pointing downwards and it should expand to show full details of the purchase.

If on the other hand there’s nothing there relating to the ST purchase, you’d need to contact the ticket office for an explanation.

[EH6 Hibby]

When you’re logged in, click on ‘My Account’ (Top right of screen) and then click on ‘Account History’ (last item under Account Management and just above Sign Out. Assuming you’ve not purchased any other tickets recently, the first item showing should be your ST purchase/renewal.
Click on the arrow pointing downwards and it should expand to show full details of the purchase.

If on the other hand there’s nothing there relating to the ST purchase, you’d need to contact the ticket office for an explanation.

Thanks. Found it now. Doesn’t tell me anything I don’t know though unfortunately. I misunderstood and thought it would tell me if my payment plan had been accepted or not. If it’s a 7 day turnaround, I should hopefully hear in the next couple of days.

[HFCdeb]

The way I read it, he was only repeating what he heard the person in the ticket office say to the non computer owning person. If anything, it’s the ticket office that should be pulled up for using that expression, if indeed there is anything wrong with it in the first place.

I’m beginning to think I’ve led a very sheltered life. I read things on here that many people take offence to and cries of “you can’t say that nowadays”. For my own education (and possibly a few others on the forum?) - serious question - what is the alternative phraseology or word(s) that should be / should have been used instead of the ‘H’ word?

"Disabled" would suffice.

[staunchhibby]

Recieved confirmation letter from Zebra today.5 days after completing online application:aok::aok:

[EH6 Hibby]

Recieved confirmation letter from Zebra today.5 days after completing online application:aok::aok:

Me too. Glad to have it sorted.

[Leith Green]

The quoted poster is in his 70s and doesn't always know what terms are deemed offensive today despite not meaning anything untoward. Let's not get too excited

To be quite honest, Im 37 and I didnt realise that the term Handicapped was deemed offensive these days . I have an auntie who i had always classed as handicapped.

[HarpyHibby]

To be quite honest, Im 37 and I didnt realise that the term Handicapped was deemed offensive these days . I have an auntie who i had always classed as handicapped.

I’m 24 and never realised either. I had to read through the thread a couple of times to try and work out what was offensive.

[J-C]

Recieved confirmation letter from Zebra today.5 days after completing online application:aok::aok:


Same here.

[hibby6270]

"Disabled" would suffice.

Fair do’s!!


To be quite honest, Im 37 and I didnt realise that the term Handicapped was deemed offensive these days . I have an auntie who i had always classed as handicapped.


I’m 24 and never realised either. I had to read through the thread a couple of times to try and work out what was offensive.

I’m approaching bus pass age (sorry to those who think that’s ageist) but I’m glad to see that I’m not alone in where my PC education has maybe fallen down (or is that me being educationalist - sorry!!)

[MagicSwirlingShip]

Done ✅

Don’t know if I’m being silly but I can’t see on the agreement with Zebra Finance when the first payment will come from my account? Can anyone guide me to that part of are we all due on the same day? Any help appreciated

[RossScott1991]

Thinking about paying up this year, how much is it monthly ?

[Danderhall Hibs]

Thinking about paying up this year, how much is it monthly ?

Cost of ticket divided by 11.

[H18 SFR]

Done ✅

Don’t know if I’m being silly but I can’t see on the agreement with Zebra Finance when the first payment will come from my account? Can anyone guide me to that part of are we all due on the same day? Any help appreciated

My first payment came out today.

[wookie70]

Done ✅

Don’t know if I’m being silly but I can’t see on the agreement with Zebra Finance when the first payment will come from my account? Can anyone guide me to that part of are we all due on the same day? Any help appreciated

I got my letter today and it states the first payment dates and amounts etc.

[EH6 Hibby]

I got my letter today and it states the first payment dates and amounts etc.

Mines clearly stated the amounts and dates too.

[Ringothedog]

My first payment came out today.

As did mine 🇳🇬

[MagicSwirlingShip]

I got my letter today and it states the first payment dates and amounts etc.

Ah ok. I’ve just signed up this afternoon so have yet to receive any letter by post, I’m looking at the email copy of the loan agreement and can only see the amount but no set payment date.

[mvteng]

Ah ok. I’ve just signed up this afternoon so have yet to receive any letter by post, I’m looking at the email copy of the loan agreement and can only see the amount but no set payment date.

Renewed on Monday and got the letter detailing payment schedule, amounts, etc, the same day by email.

Wasnt really expecting to get anything in the post?

[EH54]

Renewed Yesterday

[cleanyman]

Never done this before but cash is tight at the moment so this is handy

[MagicSwirlingShip]

Renewed on Monday and got the letter detailing payment schedule, amounts, etc, the same day by email.

Wasnt really expecting to get anything in the post?

Yeah they sent me a follow up email later on that night with the dates etc. Sorted! :agree:

[EH54]

Signed up yesterday and first payment due on the 8th March for anyone wondering how long before buying your ST and first payment is.

[Scouse Hibee]

Signed up yesterday and first payment due on the 8th March for anyone wondering how long before buying your ST and first payment is.

Is that next year?

[Steve20]

Was planning on using the installment plan but all this about wanting employers names and phone number through Zebra is a bit much. I'm not wanting people getting in touch with my work for the sake of me getting a football ticket.

I'll just pay the £385 up front. Tight month coming up.

[green&left]

Was planning on using the installment plan but all this about wanting employers names and phone number through Zebra is a bit much. I'm not wanting people getting in touch with my work for the sake of me getting a football ticket.

I'll just pay the £385 up front. Tight month coming up.

I've done the payment plan for the last few years and as far as i'm aware my employers have never been contacted once.

[BoomtownHibees]

Was planning on using the installment plan but all this about wanting employers names and phone number through Zebra is a bit much. I'm not wanting people getting in touch with my work for the sake of me getting a football ticket.

I'll just pay the £385 up front. Tight month coming up.

Just standard info when applying for credit

[EH54]

@Scouse Hibby (http://www.hibs.net/member.php?8249-Scouse-Hibby)

8th April even haha

[HibbyAndy]

I renewed and had my 1st payment taken off on Monday past

[oneone73]

I renewed at lunchtime, confirmation from Ticketmaster but nothing from Zebra yet. Guess I might have to make a call tomorrow?

[I'm_cabbaged]

I renewed at lunchtime, confirmation from Ticketmaster but nothing from Zebra yet. Guess I might have to make a call tomorrow?

I haven’t got confirmation from anyone although my tickets aren’t there to purchase anymore!

[HibbySpurs]

I applied to renew at the back end of March and have heard nowt...

Reading the thread I've tried to phone the TO umpteen times today and guess what, no answer....

[hibstag]

I applied to renew at the back end of March and have heard nowt...

Reading the thread I've tried to phone the TO umpteen times today and guess what, no answer....
this happen to me i had put too many characters in the employer address the ticket office had to adjust it manually

[HibbySpurs]

this happen to me i had put too many characters in the employer address the ticket office had to adjust it manually

Got it sorted with the ticket office, appears the application had "timed out". Lady in the TO was helpful and re-released the tickets for me to re-apply.

Done and dusted this time round.

GGTTH:flag:

[Danderhall Hibs]

Got it sorted with the ticket office, appears the application had "timed out". Lady in the TO was helpful and re-released the tickets for me to re-apply.

Done and dusted this time round.

GGTTH:flag:

That was what ticketmaster kept telling the TO had happened to me - 4 times I attempted it and it wouldn’t work. They ended up doing a paper application to get it through. No idea what was wrong but it’s all sorted now.

[tamsonsbairn]

Try your spam mail. That's where my reply went... pretty much straight away.

noticed mine was in my junk folder as well. signed and returned. :nlgwa

[whiskas]

I put my renewal in on Weds and got the confirmation email from Hibs straight away but still haven't got anything from Zebra finance (and I've checked my spam folder). Should I be getting concerned or is it still early days?

[Eaststandee]

I put my renewal in on Weds and got the confirmation email from Hibs straight away but still haven't got anything from Zebra finance (and I've checked my spam folder). Should I be getting concerned or is it still early days?

Get on the phone with them mate, same thing happened to me so I phoned them yesterday and they said they hadn't received my application, they also said this could be down to anything from putting in the wrong mobile number :confused:

[Scouse Hibee]

Get on the phone with them mate, same thing happened to me so I phoned them yesterday and they said they hadn't received my application, they also said this could be down to anything from putting in the wrong mobile number :confused:

This seems to happen far too often, their systems must be rubbish if you think you have completed and are not told otherwise, very poor.

[Pretty Boy]

If you haven't heard the same day I'd be chasing. I renewed on Monday, got the form to sign within seconds and got notification of approval by late the same afternoon.

[Criswell]

I went down in person to TO yesterday. Was told that I could only apply for monthly payment scheme on-line. I tried to get in to my account but have forgotten my password. Was informed that if I clicked the "Reset" link I would receive an e-mail shortly telling me how to choose a new password. Have done this several times; no e-mail has been forthcoming!

[whiskas]

I phoned them and yep, the company address was too long. Should all be sorted out but as someone who works in IT it’s pretty poor IMHO- it's basic input validation

[Danderhall Hibs]

This seems to happen far too often, their systems must be rubbish if you think you have completed and are not told otherwise, very poor.

Happens way too often. Last year I had issues due to a space in my mobile number, this year I have no idea why - and it was being blamed on a timeout which never happened.

The extra admin it must be causing the TO can’t be an efficient way to work. Better spending a few hundred on fixing the system.

[andybev1]

Can I ask how long have people waited for a copy of the agreement to be delivered by snail mail after completing the agreement online?

[Eaststandee]

This seems to happen far too often, their systems must be rubbish if you think you have completed and are not told otherwise, very poor.

I've used the instalment scheme for 3/4 seasons now, and every time they have came back with some very minuscule problem, each time it has been a problem on their end. Last year I had a season ticket with the wrong name sent out.

I don't want to slag it too much because it's a great option to have for a lot of people with limited finances, but it's becoming a pain in the arse, and I hope it doesn't put some people off.

[weecounty hibby]

I’ve used it often and it’s taken two minutes to complete, service was very quick and all communications and documents arrived very quickly. All in all very satisfied with them

[andybev1]

I went down in person to TO yesterday. Was told that I could only apply for monthly payment scheme on-line. I tried to get in to my account but have forgotten my password. Was informed that if I clicked the "Reset" link I would receive an e-mail shortly telling me how to choose a new password. Have done this several times; no e-mail has been forthcoming!


contact them by clicking the 'contact us' option at the bottom if the page and fill in the form it takes you to. Did you check your spam BTW?

[Criswell]

contact them by clicking the 'contact us' option at the bottom if the page and fill in the form it takes you to. Did you check your spam BTW?
Nothing in Spam. Looks like I will be paying full price and in a oner. Not the end of the world. Thanks anyway.

[Danderhall Hibs]

Nothing in Spam. Looks like I will be paying full price and in a oner. Not the end of the world. Thanks anyway.

They’ll honour it - give them a phone. The systems being used aren’t up to scratch and they know it. You’ll have a confirmation email from Hibs to prove you ordered before the deadline.

[Rocky]

Can I ask how long have people waited for a copy of the agreement to be delivered by snail mail after completing the agreement online?

They don't actually send a copy of the agreement by post - it's just confirmation of direct debit payments. Took 3 or 4 days for mine