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Ship Hibs
07-05-2016, 06:00 PM
Any had problems with getting email confirmation of tickets bought from Hibs. I used to get an email from Hibs everytime I purchased a match ticket but never got anything through for the cup final, Raith game or the Falkirk ticket I just bought. Checked spam and nothing in there either so no idea what has happened as it used to work no problem. My season worked fine today but for some reason the confirmation emails seems to be missing. Anyone had the same problem?

BH Hibs
07-05-2016, 06:02 PM
Got mine for the Falkirk game

hibbybob
07-05-2016, 06:05 PM
Got mine for the Falkirk game

Me too - instantly.

hibee_girl
07-05-2016, 06:06 PM
Me too - instantly.

Same here

donald_paterson
07-05-2016, 06:08 PM
Never had a confirmation email but purchase showed up on my account and collected tickets today

Ship Hibs
07-05-2016, 06:09 PM
thanks for the feedback folks, defo something strange going on. I've got booking ref and I'm sure the ticket will be added to my card no probs but very odd how I've suddenly stopped getting them

Mr White
07-05-2016, 06:14 PM
thanks for the feedback folks, defo something strange going on. I've got booking ref and I'm sure the ticket will be added to my card no probs but very odd how I've suddenly stopped getting them

As long as you've got the cup final tickets mate :greengrin

Ship Hibs
07-05-2016, 06:16 PM
As long as you've got the cup final tickets mate :greengrin

Don't worry mate, picked them up on Friday and they are under armed guard as we speak!

Mr White
07-05-2016, 06:17 PM
Don't worry mate, picked them up on Friday and they are under armed guard as we speak!

Excellent :thumbsup:

Ronniekirk
07-05-2016, 06:18 PM
Always get one very quickly when i purchase on line and pay by credit card
Just assumed this was automatic and always keep it on phone as has reference number if there is a problem


Sent from my iPhone using Tapatalk

hibee
07-05-2016, 06:59 PM
Took me over an hour to buy the cup final tickets but the email came through in about 30 seconds!

SON OF PADDY
07-05-2016, 07:02 PM
Me too - instantly.

Same here, never not received one.

tamig
07-05-2016, 07:27 PM
Same here

And me.

Twiglet
07-05-2016, 07:28 PM
Have you logged back into your account to see if the tickets have been added? I wanted to double check I had bought all the ones I needed and they were showing within seconds. If they're there then all should be good.

GreenLake
07-05-2016, 07:31 PM
Extremely important emails often end up in the spam box. Take a look just in case.

joebakerforever
07-05-2016, 07:35 PM
Double check that it's your current email address that Eticket have.

If not, you'll have to update.

If you go into the purchase history & open last purchase, there's the Resend button which will send a further email confirmation to you.

MickeyEdwards
07-05-2016, 08:05 PM
Me too - instantly.

Mine came through quickly tonight for the Falkirk game too! :agree:

Ship Hibs
07-05-2016, 09:32 PM
Double check that it's your current email address that Eticket have.

If not, you'll have to update.

If you go into the purchase history & open last purchase, there's the Resend button which will send a further email confirmation to you.

Cheers, for all the replies folks. I had the right email address in as it's the same one I've used for years and the same one Hibs have used to send me all confirmations in the past but I went in and changed it to another gmail account address I use then went into the account history and resent the last ticket confirmation and it came through no probs. If anyones having the same bother just try that. Thanks :aok:

SetonClapper
07-05-2016, 10:51 PM
I've not received any e-mail confirmation for the last 4 tickets I have bought (Raith x 2, The Rangers and Falkirk) and my config is correct

Scouse Hibee
07-05-2016, 11:15 PM
I stopped getting the emails too.

Hiber-nation
08-05-2016, 07:44 AM
I only get them for home games now which is just as well as they're print at home. Haven't had e-mail confirmation for the last few away games for some reason but my online account is always updated and tickets ready to collect.

andyf5
08-05-2016, 11:16 AM
what should I see on confirmation email to confirm access added to season ticket card?

For Raith game at home got this information when topping up two season cards and 1 print at home. Season cards didn't work when got to ground

"Total face value 45.00
Ticketfast Print at Home 0.00
Access added to card 0.00
Total Amount Paid 45.00"

"For Falkirk game see this

Total face value 30.00
Access added to card 0.00
Total Amount Paid 30.00"

Should "access added to card" have something in that line?

May2116
08-05-2016, 11:21 AM
what should I see on confirmation email to confirm access added to season ticket card?

For Raith game at home got this information when topping up two season cards and 1 print at home. Season cards didn't work when got to ground

"Total face value 45.00
Ticketfast Print at Home 0.00
Access added to card 0.00
Total Amount Paid 45.00"

"For Falkirk game see this

Total face value 30.00
Access added to card 0.00
Total Amount Paid 30.00"

Should "access added to card" have something in that line?

No, because it is free to add it to the card, it would only be if you selected delivery that it would have an amount in that line.

andyf5
08-05-2016, 11:53 AM
No, because it is free to add it to the card, it would only be if you selected delivery that it would have an amount in that line.

ok thanks. Although our two cards never worked for the Raith game hence my concern. Will print off email this time.

h1bs4life
08-05-2016, 12:28 PM
Never got email confirmation for Raith , Cup final , Falkirk after always getting them before. Email address always been the same.Went into account changed to work email resent and got confirmation straight away.Back into account changed back to original , resent got nothing. Also tried resending from auld mans account, nothing. Both are @btinternet.com addresses .Are the people not getting them @btinternet.com addresses ?

mvteng
08-05-2016, 12:59 PM
Same here. Didnt receive emails for either raith or the cup final.

tried the resend function, but that didnt work either

SetonClapper
08-05-2016, 01:06 PM
Never got email confirmation for Raith , Cup final , Falkirk after always getting them before. Email address always been the same.Went into account changed to work email resent and got confirmation straight away.Back into account changed back to original , resent got nothing. Also tried resending from auld mans account, nothing. Both are @btinternet.com addresses .Are the people not getting them @btinternet.com addresses ?

I am

Ship Hibs
08-05-2016, 02:56 PM
Never got email confirmation for Raith , Cup final , Falkirk after always getting them before. Email address always been the same.Went into account changed to work email resent and got confirmation straight away.Back into account changed back to original , resent got nothing. Also tried resending from auld mans account, nothing. Both are @btinternet.com addresses .Are the people not getting them @btinternet.com addresses ?

Mines was a btinternet address as well that was causing a problem but gmail worked ok. It definitely wasn't going to bt spam either as I've been checking that. Very odd. I've emailed the club so hopefully they get it sorted

bookert
08-05-2016, 03:00 PM
I've not received any e-mail confirmation for the last 4 tickets I have bought (Raith x 2, The Rangers and Falkirk) and my config is correct

Nor me, no confirmation for raith, cup final or Falkirk games

greenlad
08-05-2016, 03:24 PM
I am

I have a talk21 email address which is old BT.Not got an email confirmation the last few games as well.

hibby6270
08-05-2016, 08:45 PM
Been getting my e-mails Ok.
Ordered Falkirk tickets yesterday a couple of hours after Raith game and email confirmation came through straight away. I'm on Virginmedia not BT. Sounds like a BT issue more than anything else.

Hibby70
08-05-2016, 10:42 PM
I'm btopenworld.com and I don't get any email confirmation so could be a problem there.

Sir David Gray
08-05-2016, 10:44 PM
I have a Sky e-mail address and my e-mails from Hibs have come through fine.

Callum_62
08-05-2016, 10:47 PM
gmail email addy and always get the confirmation (and the email containing my tickets)

Hibby70
08-05-2016, 10:49 PM
Just changed to another and it came through ok so it's definitely BT.

Scouse Hibee
08-05-2016, 10:59 PM
I have stopped getting them and I am BT too.

snedzuk
08-05-2016, 11:05 PM
I have stopped getting them and I am BT too.

Same deal here

Bighibby
09-05-2016, 01:50 PM
Also having this problem with BT email address. Have reported to the Ticket Office and they are investigating.

franks
09-05-2016, 04:28 PM
No e-mail conformation for Falkirk home I'm with BT. Checked today when picking up tickets for Falkirk away and it has been added to my card (I am assured).

Hermit Crab
10-05-2016, 09:13 AM
I always get a confirmation email and I make sure I make sure I print it as well just in case there are any issues when collecting.