Malmo Game - Live Streaming - Hibs TV

[bathhibby]

What's the latest for folk like me who can't make it ?

[hibs0666]

Fromm Twitter - game on...

Hibernian FC ‏@HibernianFCClub
Thursday's match will be shown online via Hibernian TV Xtra - full details announced Wednesday morning #hiberniantv #HibsinEurope

[Bristolhibby]

Well that's me and Bathhibby sorted.

J

[Billy Whizz]

Well that's me and Bathhibby sorted.

J

What are they charging you?

[steviej147]

What are they charging you?
your not sorted only being shown on htv international not normal htv.

[bathhibby]

**** - so how do I get a proxy account

[bathhibby]

Oops sorry about the mild profanity - consider wrist slapped

[Squealing pig]

Might purchase this game but have no subscription. Hibs 13/8 rosenburg evens tidy double

[Bristolhibby]

your not sorted only being shown on htv international not normal htv.

Damn.

Any reason as to why this is the case?

They've shown European games on live streams before.

No reason IMO not to show it in the UK.

Believe me, if I was near Edinburgh I'd be at the game.

Cheers Hibs!

J

[Greendub]

Hibernian tv xtra i think as international is only for some of the away games this season.

Wait for the details tomorrow, the game is available for all in the uk and abroad.

[HUTCHYHIBBY]

Might purchase this game but have no subscription. Hibs 13/8 rosenburg evens tidy double

Hibs 2.96 on Betfair, wouldnae be me though!

[cabbageandribs1875]

Hibs TV is presently advertising Malmo FF v Hibernian, saturday 29 june, kick off 6pm UK time :confused: was the game really a month ago already :greengrin

[West hamBERNIAN]

Will this game be on bet 365 this time? Never been involved with it if there's anybody "In the know"

[YehButNoBut]

Will this game be on bet 365 this time? Never been involved with it if there's anybody "In the know"

It's not on the Bet 365 schedule

[West hamBERNIAN]

It's not on the Bet 365 schedule

Hopefully hibs will sort out a stream, tenner would be a bargain, desperate to see it and I'm sure hibs would make a bomb out of it!

[Dalkeith]

Game is available in uk i've just been told

[bathhibby]

Got a Link ?

[Leithenhibby]

Hibs TV is presently advertising Malmo FF v Hibernian, saturday 29 june, kick off 6pm UK time :confused: was the game really a month ago already :greengrin


Yip, we managed a 4-0 home victory! :wink:

[Dalkeith]

http://www.hiberniantv.co.uk/xtra

you will need to click register link on left hand side, i got info from one of guys who helps out but would wait a few hours until its official or use the contact link on that page to get in touch with them

Also keep an eye on www.hibs-world.net (http://www.hibs-world.net) as club posts there but you will need to register to view

[cabbageandribs1875]

[/B]


Yip, we managed a 4-0 home victory! :wink:


so it's actually swansea we play tomorrow night in the 1st leg then :)

[DarlingtonHibee]

http://www.hiberniantv.co.uk/xtra

you will need to click register link on left hand side, i got info from one of guys who helps out but would wait a few hours until its official or use the contact link on that page to get in touch with them

Also keep an eye on www.hibs-world.net (http://www.hibs-world.net) as club posts there but you will need to register to view


Doesn't work on Internet Explorer :rolleyes:

[joe breezy]

Doesn't work on Internet Explorer :rolleyes:

download another browser?

[Martin]

download another browser?

Works perfectly with ones suggested on HTV Xtra

[Greendub]

Just paid and I canni wait!!

when we pump malmö, can the feed be kept on for SOL?

I mind it getting cut off before, would really mean a lot to us around the world.

:-)

[Simkin911]

http://www.hiberniantv.co.uk/xtra

you will need to click register link on left hand side, i got info from one of guys who helps out but would wait a few hours until its official or use the contact link on that page to get in touch with them

Also keep an eye on www.hibs-world.net (http://www.hibs-world.net) as club posts there but you will need to register to view

So, for the avoidance of doubt, you can access this game in the UK even though the red text on the front page states video streaming is only for those out with UK & Ireland? Sorry if I have missed an official communication somewhere!

[Greendub]

So, for the avoidance of doubt, you can access this game in the UK even though the red text on the front page states video streaming is only for those out with UK & Ireland? Sorry if I have missed an official communication somewhere!

Yeah you can mate, the red text is for the rest of the season.

[cabbageandribs1875]

So, for the avoidance of doubt, you can access this game in the UK even though the red text on the front page states video streaming is only for those out with UK & Ireland? Sorry if I have missed an official communication somewhere!



i've had a look a couple of times today and if it's available in the UK i've yet to see them advertise it, unless they are leaving it till tomorrow to possibly get more tickets sold for ER



p.s. just had another look and at least they are now advertising AUDIO commentary...... but at least they've finally changed the date below it to the 25th july instead of the 29th june :greengrin and hopefully you get more than the 10 mins commentary i got from the 1st leg

[hongkonghibee]

Now advertised on official site - live video available to all for 10 pounds
http://www.hibernianfc.co.uk/news/20130724/hibernian-tv-coverage-malmo-ff_2262950_3326763

[ALF TUPPER]

Hibs TV is presently advertising Malmo FF v Hibernian, saturday 29 june, kick off 6pm UK time :confused: was the game really a month ago already :greengrin


What was the score ? Might be worth a punt. :cb

[Dalkeith]

So, for the avoidance of doubt, you can access this game in the UK even though the red text on the front page states video streaming is only for those out with UK & Ireland? Sorry if I have missed an official communication somewhere!

As others have mentined its now on official site

[DarlingtonHibee]

download another browser?

Done, and paid - didn't realise it was that easy (it's an age thing !) :greengrin

[s2hart]

I'm being a bit thick here, when it says you can watch through Safari does that mean I can watch it on an iPad?

Thanks for the help in advance :aok:

[mutley]

I'm being a bit thick here, when it says you can watch through Safari does that mean I can watch it on an iPad?Thanks for the help in advance :aok:Yes you should be able to watch it on an iPad.

[blackpoolhibs]

I'm being a bit thick here, when it says you can watch through Safari does that mean I can watch it on an iPad?

Thanks for the help in advance :aok:

No, you have to jump on a plane to the serengeti and watch it there.

[s2hart]

No, you have to jump on a plane to the serengeti and watch it there.

I'm sure I'll be sweating like a wildebeest trying to cross the river when a few unwanted floaters are around while watching the game tonight, especially since I'll have a 3.30am alarm call! :greengrin

[Billy]

I'm being a bit thick here, when it says you can watch through Safari does that mean I can watch it on an iPad?

Thanks for the help in advance :aok:

I've just done a test on my iPhone via 3G and it worked for me :thumbsup:

[HibeeJoxy]

Trying to get the game bought and paid for before I start on the ale in preperation for tonight. :thumbsup:

Do you need to subscribe to Hibs TV https://secure-hibs.premiumtv.co.uk/page/secure/TV/Buy?WT.mc_id=CmpType:Display*Asset:MPU*CmpID:backf ill*Other:Hibernian (min 4.99 for 2 months)? :confused:

Also can you only pay by PayPal? I wanted to pay by card but it redirected me to PayPal and I've ended up registering an account which they can't verify my billing address. :confused:

Watched the malmo game on their streaming and it was simple, glad I thought to sort this before a drink :greengrin

Any help would be appreciated, btw I'm watching from Spain, does it make a difference?

[Greendub]

Go to www.hiberniantv.co.uk/xtra (http://www.hiberniantv.co.uk/xtra)

on the left you can click to register, once done just pick the malmö game from the drop down box and pay, bobs yer uncle a d go get the beers in

:-)

p.s yeah you can pay through PayPal

[HibeeJoxy]

Go to www.hiberniantv.co.uk/xtra (http://www.hiberniantv.co.uk/xtra)

on the left you can click to register, once done just pick the malmö game from the drop down box and pay, bobs yer uncle a d go get the beers in

:-)

cheers but done that and thats when it directs me back to http://www.hibernianfc.tv (http://www.hibernianfc.tv/) for sign-up options

Don't mine spending another fiver if I need to, but have you any idea if I can pay with card without going through paypal

[hongkonghibee]

Trying to get the game bought and paid for before I start on the ale in preperation for tonight. :thumbsup:

Do you need to subscribe to Hibs TV https://secure-hibs.premiumtv.co.uk/page/secure/TV/Buy?WT.mc_id=CmpType:Display*Asset:MPU*CmpID:backf ill*Other:Hibernian (min 4.99 for 2 months)? :confused:

Also can you only pay by PayPal? I wanted to pay by card but it redirected me to PayPal and I've ended up registering an account which they can't verify my billing address. :confused:

Watched the malmo game on their streaming and it was simple, glad I thought to sort this before a drink :greengrin

Any help would be appreciated, btw I'm watching from Spain, does it make a difference?

No, that part of Hibs TV is run by Perform ( a private company) on behalf of Hibs. A subscription there gets you interviews with players and highlights of matches, and also if you live overseas they also provide HibernianTV International which is not showing the Malmo match.

What you need to watch the Malmo match is Hibs TV Xtra which is produced entirely in - house with Hibs supporter volunteers doing the filming and commentary for our benefit.
Hibs TV Xtra is usually only for overseas supporters. But for the Malmo match they are opening it up al everyone at 10 pounds. You can purchase by paypal or directly by credit card at this link:

http://www.hiberniantv.co.uk/xtra then u need to register and click "buy games"

[hongkonghibee]

cheers but done that and thats when it directs me back to http://www.hibernianfc.tv (http://www.hibernianfc.tv/) for sign-up options

Don't mine spending another fiver if I need to, but have you any idea if I can pay with card without going through paypal

I don't think you need to pay by paypal. If you click on the "Malmo" option , then fill in the form, and "continue" , if I remember correctly it gives you paypal or credit card options .

[HibeeJoxy]

Thanks guys managed to pay for the game on the xtra site with the birds PayPal, but the problems continue! They've not sent me a username or password yet, should I be concerned???????

I have got a reference number from them for the payment, but will surley need to login to watch later and it says they'll email it.

Now I really need a drink :agree:

[mutley]

Thanks guys managed to pay for the game on the xtra site with the birds PayPal, but the problems continue! They've not sent me a username or password yet, should I be concerned???????I have got a reference number from them for the payment, but will surley need to login to watch later and it says they'll email it. Now I really need a drink :agree:You should get an email confirming your purchase with yout username and password. if not, on the log on page, click the button that says forgotten username/password, enter your email an they will re send it to you.

[TRC]

anyone know if this works on ipad?

[HibeeJoxy]

Thanks guys managed to pay for the game on the xtra site with the birds PayPal, but the problems continue! They've not sent me a username or password yet, should I be concerned???????

I have got a reference number from them for the payment, but will surley need to login to watch later and it says they'll email it.

Now I really need a drink :agree:


Panic over I got the logins.......yi dancer!!!! :jmcp:

Right I'm of to the beach for a few hours happy that it's all sort. Thanks to all for your help and suggestions :top marks

GGTTH

[HUTCHYHIBBY]

My old man is working until 2000, will he get the last hour of the game in The Harp and Castle?

[Northern Hibby]

Just paid up so exited:greengrin:hibees:pfgwa

[WestEndHibee]

Just paid up so exited:greengrin:hibees:pfgwa

Just paid up down here in brummy, no logins yet:worried:

[Bristolhibby]

Just paid up down here in brummy, no logins yet:worried:

Check your junk folder. My login ended up there.

J

[WestEndHibee]

Check your junk folder. My login ended up there.

J

Woohoo! Thanks Bristol! :flag::thumbsup:

[Simkin911]

Is everyone else still waiting on the teams to update ? (And will audio kick in automatically?)

[Newry Hibs]

Just signed up and when I log in or choose 'Watch Live' I just get a blank green screen.

I'm using Windows Explorer. I see from my sign up email that Windows may not give access to all features, but as long as I can see and hear it I'm happy.

Anyone else using Windows?

[Northern Hibby]

Just signed up and when I log in or choose 'Watch Live' I just get a blank green screen.

I'm using Windows Explorer. I see from my sign up email that Windows may not give access to all features, but as long as I can see and hear it I'm happy.

Anyone else using Windows?

Same here but installed google chrome took 2 mins

[Newry Hibs]

Same here but installed google chrome took 2 mins

I'm doing Fire Fox. Sorted.

[Bostonhibby]

Just signed up and when I log in or choose 'Watch Live' I just get a blank green screen.

I'm using Windows Explorer. I see from my sign up email that Windows may not give access to all features, but as long as I can see and hear it I'm happy.

Anyone else using Windows?

Windows don't work, download Google Chrome and open it with that. definitely works

[exHIBition]

For anybody without an account there is a link on vipbox for the match.....can't verify it works until game is on.

[Newry Hibs]

No sound yet?

On now.

[Mark79]

Just signed up and paid by paypal but no user name or password been sent to email address. Have the receipt for payment?

[Northern Hibby]

Don't fancy the team much :wink:

10711

[Austinho]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!

[Newry Hibs]

Just signed up and paid by paypal but no user name or password been sent to email address. Have the receipt for payment?

Mine went to my Junk

[PeeJay]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!

Me too - nothing - hope they get this thing up and running soon....

[mikewynne]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!

Looks like the site crashed 5 mins ago, I'm getting the same.

[joe breezy]

WTF is going on with this?

Script Error
Cannot connect to MySQL: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (11)

[essexhibee]

Just signed up aswell. Can't seem to get the game working? Where do I watch it :confused:

[sparky]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!

ditto

using firefox on ubuntu. tried two different machines.

[Carheenlea]

Not working for me in Galway. Using Chrome but getting a message saying cannot connect to My SQL whatever that is. Took my tenner as well.

[DarlingtonHibee]

WTF is going on with this?

Script Error
Cannot connect to MySQL: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (11)

me too !! on Firefox

[Scotsgirl]

Same here for me using Firefox aagh

[Callum_62]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!

trying to watch live with Chrome (paid earlier)

I cant - get the following message:

Script Error
Cannot connect to MySQL: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (11)

anyone???

[Lix]

Can't connect to MySQL is the message I keep getting when trying to register. HELP!
Us too!!:boo hoo:
More annoyingly we were in it having registered earlier, refreshed the screen and now only get that error!!

[Carheenlea]

This is a joke.

[zippy1875]

me too !! on Firefox

I have same error Ahhh! On Crome? :confused:

[essexhibee]

I'm getting very very quiet sound and no picture :confused:

[Chris]

Having same problem over in the US. Absolute joke

[joe breezy]

Hibs IT could be better...

Radio Scotland it is then and an apology and a refund from Hibs in the morning...

[hibbybrian]

Having same problem over in the US. Absolute joke

Same problem in Qatar :boo hoo:

[PeeJay]

It's not working on my PC on Google Chrome, nor on my Mac on Safari nor on my iPad Safari -zilch - this of all nights, after a perfect stream from Malmö... you'd think they would have learned their lessons after the disaster that was Maribor!

[Magnifique]

I paid about 7 mins ago no email or that yet. Once I get an email and its all up and running do I just plug in user and password it sends me? Confused.com

[Lix]

I paid about 7 mins ago no email or that yet. Once I get an email and its all up and running do I just plug in user and password it sends me? Confused.com
Given everything appears to have crashed I guess your email hasn't been sent yet...

geez, surely they knew demand would be big for this one??

[pacorosssco]

me too , any suggestions?

[MKHIBEE]

No sign of the match here in MK either, Im using firefox.

[offshorehibby]

Same here offshore Chrome just showing the blank screen with both teams either side. Radio Scotland for me

[Carheenlea]

I can`t get radio here and there is no stream on the usual streaming sites. Torturous evening ahead. Might just go for a walk and come in later and see how we got on.

[DarlingtonHibee]

Hibs IT could be better...

Radio Scotland it is then and an apology and a refund from Hibs in the morning...

This really is a joke - they must know how many people have subscribed.

[HIBERNIAN-0762]

It's been the same since day one, absolutely useless, always has been always will be.

Fact!

[MGmick]

Same SQL problem using Firefox on PC and Chrome on tablet.

[joe breezy]

I paid yesterday, only email I got was from paypal...

[Gettin' Auld]

Anyone got a link to the game? Even a radio commentary would do before my head bursts.

[Biscuit]

It's been the same since day one, absolutely useless, always has been always will be.

Fact!

I have to agree. I was worried paying £10 and then it would not work, but tested it earlier ( 3 hours ago) and accessed it fine. Now the game has started and same error as everyone else. Really frustrated and annoyed as live in Cheltenham and could not make the trip up due to work.

They should not advertise these £10 streams through official site if they are not going to work! Grrr

[joe breezy]

I can`t get radio here and there is no stream on the usual streaming sites. Torturous evening ahead. Might just go for a walk and come in later and see how we got on.

It's on Radio Scotland

http://www.bbc.co.uk/sport/0/scotland/17499740

better than nothing

[DarlingtonHibee]

Anyone got a link to the game? Even a radio commentary would do before my head bursts.
Try this - http://www.bbc.co.uk/sport/0/scotland/17499740

[mutley]

I can't get tv xtra to work Gutted!!! bbc radio it is then

[pacorosssco]

why is nobody trying to fix this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!

[Carheenlea]

It's on Radio Scotland

http://www.bbc.co.uk/sport/0/scotland/17499740

better than nothing

Thanks but I`m in Galway Joe, not accessible online in Southern Ireland unfortunately.

[ma6mkd]

Doesn't work on FF or Chrome... Don't have anything else I can try it on. Very disappointing.

[Gettin' Auld]

Try this - http://www.bbc.co.uk/sport/0/scotland/17499740

Thanks bud, much obliged......That new Radio Scotland site is like a friggin maze and i was going round in circles trying to dig out the link.

:thumbsup:

[hibbybrian]

Try this - http://www.bbc.co.uk/sport/0/scotland/17499740

Unfortunately this media is not available in my area :rolleyes:

[Sergey]

Thanks but I`m in Galway Joe, not accessible online in Southern Ireland unfortunately.

Download expatshield (free) which will give you a UK IP address then link to BBC.

Download: http://www.expatshield.com/

[DarlingtonHibee]

why is nobody trying to fix this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!

Agree - absolute joke - quick enough to take £10.00 - bye bye Hibs TV subscription tomorrow.

[Magnifique]

Typical my first time ever streaming a game and it goes tits up

[Lix]

Luckily we have the radio commentary, but really poor show.

Just heard the Bolton Hibs Malmo song.... Hope there was no twirling going on ...:wink::greengrin

[DarlingtonHibee]

Thanks bud, much obliged......That new Radio Scotland site is like a friggin maze and i was going round in circles trying to dig out the link.

:thumbsup:

Agreed re BBC !! :thumbsup:

[norhfc]

nothing here either....effin joke...and no bbc :confused:

[mutley]

I've tried every browser going, no joy, I better get my 10 quid back!!

Any one else getting a SQL server error?

[MGmick]

I'd like to thank Hibs TV for providing me with the SQL error rather than the game.

WTF was I thinking?

[Lix]

I'd like to thank Hibs TV for providing me with the SQL error rather than the game.

WTF was I thinking?

sadly true ...

[West hamBERNIAN]

I've tried every browser going, no joy, I better get my 10 quid back!!

Any one else getting a SQL server error?

Me to I'm afraid. It really is a complete farce. What should have been a really good pay day for hibs has turned out to be utter nonsense.

[PeeJay]

0-3 ... stream back on - saw a goal...

[Austinho]

Save your time and effort... Pathetic display by Hibs in both regards.

[mutley]

to think last week, £10 to Sweden, and it worked brilliantly, here in the uK and they can't get it to work, so we have to listen on teh BBC.

Having said that, just heard the score 0-3, so maybe better I can't see it!!


Still want a refund though

[Greendub]

It's actually worked almost perfectly for me, buffered a bit during GGTTH, but been ok so far.

[Simkin911]

to think last week, £10 to Sweden, and it worked brilliantly, here in the uK and they can't get it to work, so we have to listen on teh BBC.

Having said that, just heard the score 0-3, so maybe better I can't see it!!


Still want a refund though

Shocking game / score line but the stream with audio has worked perfectly for me for over an hour now so it must be working for some folk.

[pacorosssco]

no stream money back please

[mutley]

It seems to be working now, but pretty poor quality

[PeeJay]

0-4 - time to stop laughing at other teams guys: we are in serious trouble with these imposters!

[Mark79]

How do I get money back. No user name or password sent so haven't even been able to log on to what sounds like a crappy feed.

Could do with speaking to the malmo IT guys as their feed/ set up was far far superior.

[essexhibee]

Thank **** it didnt work. Shameful.

[Simkin911]

That's my stream just gone down?? May be I should be happy??? Wtf.

[DarlingtonHibee]

Thank **** it didnt work. Shameful.

Crashed again ?

[Greendub]

Just been cut off

[mutley]

Just been cut off


Same here. this stream has been bloody pathetic, if it was free I could handle that, but we all paid for this service and it has been diabolical, there better be refunds issued for this

[Glasgow Hibee]

Crashed again ?

Mine is down again too. Got 5 mins of the end of the first half and 35mins of the second. First and last time I pay money to Hibs TV.

[IberianHibernian]

Missed first 3 goals and looks like I`ll miss any more to come . Any reason for tonight`s technical problems since last season`s coverage was generally good . Terrible result and performance but seen many matches where we`ve lost by only 1 or 2 with similar possession , chances etc.

[Graham Law]

A little email I put together to Hibernain TV on the back of yet another failed service to us Hibees all over the world..... Dont expect them to respond as to be honest i would not respond to such an email but hey at least I have got it all of my chest....

I feel so sorry for all the fans that turned up both to support the team and honour the remarkable man that was Mr Lawrie Reilly and its a disgrace that such great fans continue to be served up this rubbish and that the great man was will in some way be remebered through this horrific scoreline.

Have we as Hibs fans just rolled over now and accepted things for what they are or are we just over changing manager after manager ... Are we accepting of 2nd class and in the case of Hibernian TV 3rd class performances ????

if it makes you guys feel any better the Hibernian TV for overseas fans is just as bad a delivery as the players on the park..





Dear Hibernian TV,

I have taken the time to respond to you and having got up at 4am to watch the Hibernian v Malmo game only to be confronted with the usual service I have come to expect I thought I would email you to give you my thoughts on events last night and your service in general.

Please excuse the odd “F” word but as you can imagine getting up at 4am to watch something that in the end you could not actually watch frustrates the “****” out of you and in my humble opinion leaves you very much open to a verbal volley of abuse from myself and any other poor ******* that like myself has signed up to your interactive season ticket...

This service is actually that bad that it is almost “not quite” but almost laughable.

I imagine a ******g monkey (and it would have to be a technophobic monkey at that as a normal one would probably still do a better job than you ******s) in a little room beside Mr Petrie’s office on a stationary bike cycling his little heart out in order to get running the power to Hibs TV.

We then have the problem of their only being one camera angle in the unlikely event that we do somehow get the stream . I mean really in this day and age ONE CAMERA ANGLE… “****" sake my reverse camera on my 4x4 gives me 3 bloody camera angles..

Then there is the camera person himself (or her) , can I please suggest you tell them they really need to wear an extra bloody jumper or coat as they shake like they are in a ******g washing machine whilst filming the match and in the unlikely event that we do get the game I end up sick and cant tell if its due to the teams performance or that fact that I feel like I have been watching the match on the back of a harley *******g davison motor bike.

Whilst giving my verbal volley of the camera person can I also ask if they are being groomed by David Attenborough as the fact that I see more of the *******g seagulls during the game than the match indicates to me that the person is in the wrong industry.. that said have you tried playing the seagulls at centre half ??

In short please let me summarise your service for you Hibernian TV:

Your customer service is like our back four “******g” clueless and go missing for large periods at a time.

Your actual streaming is like our "CAPTAIN McPake " .... It limps in and out of action and at the end of the day even when the service is working we all know it’s only a matter of time before its broken again

Your response time to a complaint or query can be very closely matched to our own “thinking king” Mr Paddy Fenlon and his own ability to change a game !!!! Its slow , ineffective , obvious and above all else 9 times out of 10 it’s the wrong decision.

Your marketing and sales team within Hibs TV reminds me very much of Mr Petrie himself and I actually wonder if Rod has been down to Roslin Farm and cloned himself a “there I go thinking about that monkey again” interactive Sales & Marketing equivalent as the similarities in this team are so similar to Rod himself in that……. You are like a piece of dirt on my shoe that I cannot shake when it’s the start of the season and you have something to sell to me. Email , text another email another text and you are not shy when you think you have accomplished some kind of life time IT achievement … “like hey THE MONKEY has put the plug in the socket … The stream is back on all hail the monkey” and we never hear the end of it when things are going well and you want to be in front of the people lapping up the applause.

However your response to our complaints and criticism of your service again appears on the face of it to be very much like Mr Petrie and how he deals with things (such as bad managers continually being hired) in that you disappear very sharply and we hear little or no response to the complaints until such time as you respond with the same solution… sack the monkey and hire another monkey !!!

Well this is one customer you will not be getting back …”at least not until the home game against Motherwell ” (i cant help myself) :-)

In all seriousness Hibernian TV …. Your service sucks , it always has and it likely always will…. Thanks for the 4am waste of time and I hope you enjoy my 150.00 this season again and please look after that monkey

[KWJ]

Yeah, I'd be surprised if they reply to that really!

Hope you felt better after it :grr::take that

[pacorosssco]

Your customer service is like our back four “******g” clueless and go missing for large periods at a time.

:top marks hibs net 2013 quote of the year

[Graham Law]

Yeah, I'd be surprised if they reply to that really!

Hope you felt better after it :grr::take that

And why would they not ? its not like they do anything else really ... And i aint buying into this , they are hibs fans doing their best to assist us overseas fans out.

They run as a business and you can bet they are making a kings profit out of this racket they call Hibernain TV... If I ran my business like that and treated my customers with such disrespect and lack of cummunication when things go tits up I would be out of a job and out of customers.

They charge a very fair sum of cash for the crap they deliver and last year in total I spent over 220 quid with Hibs TV as I want to put money into the club even though I am currently living in OZ

Perhaps they will respond to a level of communication that their business ethics can relate to and is as articulate and sensible as their service ... !!!! :na na:

Myself and many others have tried the sensible , understanding , they are trying their best approach and you know what ... They did not reply to that either..

I once got 10mins off a stream and they would not refund the subscription... They are borderline thieves in my opinion and you certainly don’t get what is advertised EVER !!!

[joe breezy]

i sent an email asking for a refund - not sure I sent it to the right address.

I pay Hibs as much as I can via the Hibernians but if I pay for a service i want to receive that service and if i don't I'd like my money back

Has anyone else asked for a refund?

[pacorosssco]

yes no response...............................

[joe breezy]

there should have been a full apology and refunds to all - do they not read this board or are they simply ignoring?

Unprofessional

[London Hibs FC]

I'm figuring that there must be similar threads on the Malmo Fans Forums?!?!? I'd be interested to learn what their feedback is although I think we can all well imagine.

For what it's worth, I don't know what I was doing right last night but I had a fairly fluid stream which, despite the inconsistent picture quality, crashed only once towards the end of the match.

Looking forward to hearing what Hibernian TV's reply to the issues encountered will be and how they will deal with the consequent complaints.

[PeeJay]

And why would they not ? its not like they do anything else really ... And i aint buying into this , they are hibs fans doing their best to assist us overseas fans out.

They run as a business and you can bet they are making a kings profit out of this racket they call Hibernain TV... If I ran my business like that and treated my customers with such disrespect and lack of cummunication when things go tits up I would be out of a job and out of customers.

They charge a very fair sum of cash for the crap they deliver and last year in total I spent over 220 quid with Hibs TV as I want to put money into the club even though I am currently living in OZ

Perhaps they will respond to a level of communication that their business ethics can relate to and is as articulate and sensible as their service ... !!!! :na na:

Myself and many others have tried the sensible , understanding , they are trying their best approach and you know what ... They did not reply to that either..

I once got 10mins off a stream and they would not refund the subscription... They are borderline thieves in my opinion and you certainly don’t get what is advertised EVER !!!

I've been subscribing to the service for several years and - while nothing is ever perfect - the streams have generally been OK for me over the years. I don't actually expect as professional a service as the Malmö club's stream, because - let's face it - we don't even invest properly in the team on the park (IMO). I misssed the first 20 minutes last night ( I actually expected it to be that way at some point). You're right about the lack of professionalism, but that is systematic at ER...the bit about the King's profit is doubtful I feel, from everything I've been told.

[jacomo]

i sent an email asking for a refund - not sure I sent it to the right address.

I pay Hibs as much as I can via the Hibernians but if I pay for a service i want to receive that service and if i don't I'd like my money back

Has anyone else asked for a refund?

I did the same after paying for a live stream which was absolutely unwatchable because of the constant stopping and starting (sorry, can't remember which game it was).

Anyhow, I didn't get a reply never mind a refund, and so kept my money in my pocket last night. I do wish our entire media operation was better than it is, I just get the impression that no one at Hibs actually understands this stuff from a consumer point of view.

Nice splash pages on the fishy site, mind... that's about it.

[Scotsgirl]

I did the same after paying for a live stream which was absolutely unwatchable because of the constant stopping and starting (sorry, can't remember which game it was).

Anyhow, I didn't get a reply never mind a refund, and so kept my money in my pocket last night. I do wish our entire media operation was better than it is, I just get the impression that no one at Hibs actually understands this stuff from a consumer point of view.

Nice splash pages on the fishy site, mind... that's about it. 2 emails sent asking for a refund as I got MySQL error and couldn't log on, no reply to any of them.

[Graham Law]

I've been subscribing to the service for several years and - while nothing is ever perfect - the streams have generally been OK for me over the years. I don't actually expect as professional a service as the Malmö club's stream, because - let's face it - we don't even invest properly in the team on the park (IMO). I misssed the first 20 minutes last night ( I actually expected it to be that way at some point). You're right about the lack of professionalism, but that is systematic at ER...the bit about the King's profit is doubtful I feel, from everything I've been told.

Hey Peejay,

Our company got bought by an American company who have a similar service for a well known sports franchise in the states and I am doing some work with that area of the businesses sales and marketing team. The mark up / margin of profit for service is mind boggling in this market.

Add the fact that the infrastructure that hibs tv clearly have in place is of substandard and prehistoric quality ... Apart from the pages on the official Hibernian website which they have cleverly written on .net programming to make the service look up to date ( very clever Rod) and for what Hibernian tv charge which is by the way slightly above standard prices (check what other teams charge) then I can assure you Hibernian tv are making a fine profit.

But please don't get me wrong , my very long winded email ha ha was mostly for fun and I as true hibee like everyone else want hibs to succeed at everything they do .

They charge the same and in some instances more than main competitors , they make the service look that it can pull off what it says it will do .... But it does not , and will not until some investment is made from a technical area ever do what it says it does ...... And that's not fair or honest trading in my opinion.

I don't want refunds , some may .... All I want when I send a serious and respectful email to the hibs tv team is a prompt answer and my questions answered about current and ongoing issues and what they have planned to resolve them .... Is that to much to ask of a business ?

Their arrogance is worse than the service in my opinion

[The Green Goblin]

I've said this before, but again, I am glad that Hibs tv exists and that they care enough about the overseas fans to put the thing together. However, some of these recurring problems really need sorting once and for all. I watched many games on hibs tv last season without any real issues. Just tiny moments here and there- but nothing that spoiled it tbh. Tuned into the cup final and got nothing: no video and no sound (maybe a blessing, in hindsight, but still). I have found that sometimes they respond very quickly - and helpfully on two occasions with me last year - but other times it's silence. Website layout is still confusing- simplicity is everything on a website and there is much to confuse you about what is what and where everything is. Maybe calling in someone (an experienced expert) to have a look at the whole thing might be a good idea, to just polish it all up a bit? I am not giving up on them though.

[Steve-O]

I didn't bother even trying because Hibs TV NEVER works well. Nearly 6 years I've been overseas and this 'service' from Hibs is just as pish as it always was.

Even when they are using footage from Sky etc, it still doesn't work properly on Hibs TV! Switch to some illegal stream, and voila, it suddenly works!

New manager and new IT manager required at Hibs.

[Greendub]

I'm figuring that there must be similar threads on the Malmo Fans Forums?!?!? I'd be interested to learn what their feedback is although I think we can all well imagine.

For what it's worth, I don't know what I was doing right last night but I had a fairly fluid stream which, despite the inconsistent picture quality, crashed only once towards the end of the match.

Looking forward to hearing what Hibernian TV's reply to the issues encountered will be and how they will deal with the consequent complaints.

Same for me too, almost a perfect stream until just after the 6th went in, I dunno if someone was trying to spare me the sight of losing 7 at home, but if I was at the game I wouldn't leave, so if I pay the watch on hibs tv, I expect to be able to watch till the end.

I'm not gonna start another opinion poll about cliff pike, but did the guy have to talk over SOL and GGTTH?

[Bostonhibby]

Had a really good picture until about 10 minutes in then everything seemed to freeze around our 18 yard box, the ball went in the net then always seemed to be there for about the next 70 minutes or so, even when we changed ends at half time the action still froze around our goal area and never moved out of it. hitting the screen with a clenched first didn't seem to help the situation.

My biggest complaint about the quality of the whole broadcast was how they managed to use technology to make all the hibs players move backwards and slower than the other team, I hope the next time its our turn to be on fast forward.

The biggest plus for me was definitely the in built sensor that detected the humane thing to do was crash my link completely after the 6th goal, I could not get it back which was a shame as I was certain it was only a matter of time before Fenlon put on another defensive midfielder and we could then have really gone for a 6 goal fight back, either that or a shot on target.

Next time I am going to spend the money on 4 pints beforehand then go home and film my own subbuteo version live, the quality and reliability of the picture will be about the same and my wife has agreed to do a Martin Glancy type commentary for me ( not a go at Martin, as I love his banter).

Throw ins have always been a dificult one for subbuteo players but I am pretty confident I can get the men to do a better one to their own player than Hibs generally to do. I am going to put an action man sized figure on the end of the goalkeeper stick to reflect the reality of what is needed in poor Ben Williams situation, he needs all the help he can get looking at what was in front of him on Thursday.

Update - I think I can get the budgie to do the Cliff Pike role.

[pacorosssco]

I've said this before, but again, I am glad that Hibs tv exists and that they care enough about the overseas fans to put the thing together. However, some of these recurring problems really need sorting once and for all. I watched many games on hibs tv last season without any real issues. Just tiny moments here and there- but nothing that spoiled it tbh. Tuned into the cup final and got nothing: no video and no sound (maybe a blessing, in hindsight, but still). I have found that sometimes they respond very quickly - and helpfully on two occasions with me last year - but other times it's silence. Website layout is still confusing- simplicity is everything on a website and there is much to confuse you about what is what and where everything is. Maybe calling in someone (an experienced expert) to have a look at the whole thing might be a good idea, to just polish it all up a bit? I am not giving up on them though.

I do agree and you have been a leader in keeping things going but its a poor poor service we get. Yes I appreciate the chance of watching Hibs game when I couldn't normally but its largely a chance and as others have said at times there's a better service elsewhere. I salute those who free of charge offer to commentate and that is of no issue to me but a tenner a game............come on your having a laugh. When Ive got it Id happily give hibs a tenner donation but when I'm being offered a service it is beyond poor. I also think £150 a year to watch home games on line is steep especially when sometimes it doesn't work or betting sites have better streams. Id hate to see the opportunity to watch games go as the last time but Hibs are having a laugh at the quality/service. Malmo had a great stream for their game. No hassles. OK at the same price but Ive no issue for a European tie and it worked.

Regarding refunds its a laugh. It like going to a restaurant you like. Your happy always but if your served a cold dish you wont pay for it. No hassles mistakes happen but customer service guarantees you go back.

Again Hibs are lacking and Im not sure why.

[MKHIBEE]

Have people who paid for the streaming of the Malmo game received any refunds yet? I am still waiting

[Keith_M]

Have they agreed to refund the cost of tickets and travel to the home leg yet?

[MKHIBEE]

Have they agreed to refund the cost of tickets and travel to the home leg yet?

I count myself one of the lucky ones, I didnt see the game and get my money back- sometime

[joe breezy]

no reply to my email whatsoever

[Keith_M]

I count myself one of the lucky ones, I didnt see the game and get my money back- sometime


Good luck :thumbsup:

[Kaiser_Sauzee]

Have people who paid for the streaming of the Malmo game received any refunds yet? I am still waiting

Slightly off topic, I purchased 3 tickets for the Famous Five - when we got to our seats, they were already taken. Hibs had sold the same seats twice. Eventually re-seated in the South stand. 25 minutes into the game.

Awful. :tsk tsk:

[Hibercelona]

Your moneys gone. It went towards the signing of a 33 year old defender who wasn't good enough for Kilmarnock.

[Mikey]

Your moneys gone. It went towards the signing of a 33 year old defender who wasn't good enough for Kilmarnock.

Yet the Kilmarnock manager wanted to keep him.

[CropleyWasGod]

Slightly off topic, I purchased 3 tickets for the Famous Five - when we got to our seats, they were already taken. Hibs had sold the same seats twice. Eventually re-seated in the South stand. 25 minutes into the game.

Awful. :tsk tsk:

It is awful.

You'd think they could have turfed you out, and saved all that pain.

:greengrin

[Kaiser_Sauzee]

It is awful.

You'd think they could have turfed you out, and saved all that pain.

:greengrin

Hibs.net needs a 'Like' and a 'LOL' button for clever replies like that. :greengrin

[The Green Goblin]

I do agree and you have been a leader in keeping things going but its a poor poor service we get. Yes I appreciate the chance of watching Hibs game when I couldn't normally but its largely a chance and as others have said at times there's a better service elsewhere. I salute those who free of charge offer to commentate and that is of no issue to me but a tenner a game............come on your having a laugh. When Ive got it Id happily give hibs a tenner donation but when I'm being offered a service it is beyond poor. I also think £150 a year to watch home games on line is steep especially when sometimes it doesn't work or betting sites have better streams. Id hate to see the opportunity to watch games go as the last time but Hibs are having a laugh at the quality/service. Malmo had a great stream for their game. No hassles. OK at the same price but Ive no issue for a European tie and it worked.

Regarding refunds its a laugh. It like going to a restaurant you like. Your happy always but if your served a cold dish you wont pay for it. No hassles mistakes happen but customer service guarantees you go back.

Again Hibs are lacking and Im not sure why.

I don't disagree with any of that pr. Another way of summing up my post you quoted might be to say I know it's not brilliant, but it's the only choice I have if I want to see games and support the club. Not exactly a ringing endorsement or great situation to find myself in. I'll make a decision on the ST tonight, I suppose.

[pacorosssco]

If you still are having problems for refunds contact Scott Lindsay. He will handle it for you.